Discover how voice technology will transform your relationship with your customers

 

14 March 2019

Hilton Tower Bridge, Tooley Street, London 

Overview

TechNOVA Voice is the voice tech event addressing the impact of smart speakers and voice commerce on your business. Hear from experts from global brands and find out how your business needs to adapt in a voice-driven world.

Providing friction-less interaction, voice will facilitate closer and more personal connections with your customers, and will help you build greater brand engagement. With companies like Google, Amazon and Virgin Trains already confirmed to speak at TechNOVA Voice 2019, can you afford to miss out?

With a market set to be worth $127 billion by 2024, the impact of voice technology on your customers’ lives is just starting to be realised

Network with leaders across multiple sectors and discover the blueprint for transforming your business

Lessons from the giants dominating the voice sphere – be it Alexa, Google Assistant or Siri – hear from the inside how they think voice will change it all

Understand the latest developments in voice-enabled AI to give you a window into how your customer experience will be revolutionised

Amazon and Google highlights

Max Amordeluso, EU Lead Evangelist Amazon Alexa, Amazon

Max Amordeluso is part of Amazon’s Alexa Skills Kit (ASK) team in Europe. Max leads an organisation responsible for adding new skills to the Alexa Voice Service, working with third-party developers to ensure that new skills provide the most natural and delightful voice customer experience possible. During a career spanning over 15 years, Max has held several technical leadership roles, and, prior to his current role, spent two years leading the Solutions Architects team for Amazon Web Services in Europe..

Max will be delivering the keynote address ‘And they used to type’ Envisaging the world after the voice revolution

Alice Zimmermann, Global Product Partnerships, Google

Alice looks after Google Assistant partnerships in the UK, working closely with top brands and organizations to build great content and useful local actions for the Google Assistant. She is interested to hear how you think conversational UI should be part of society – and the role A.I. should and could play to simplify people’s lives and help them get things done. Alice has 10 years of mobile product go-to-market experience and has worked previously in Tel Aviv, Mexico City & Silicon Valley. She has education in Business & Engineering Management at Stanford and Neuroscience at Duke University.

Alice will be delivering the keynote address ‘Learnings so far in the age of assistance’

On-demand webinar: The Voice Technology Revolution

With a market set to be worth $127 billion by 2024, the impact of voice technology is just starting to be realised in customers’ lives – providing frictionless interaction, opportunity for greater brand engagement, and closer and more personal connections with the customer.

As a new paradigm emerges, make sure you’re prepared by watching this recent studio panel session.

Early speaker confirmations

Max Amordeluso

Chief EU Evangelist - Alexa, Amazon

Alice Zimmerman

UK Lead Strategic Partnerships - Google Assistant, Google

adam-shardlow-rbs

Adam Shardlow

Lead Journey Manager - AI, RBS

James Poulter, Lego, TechNOVA Speaker

James Poulter

Head of Emerging Platforms & Partnerships, Lego Group

Izayana Navas

Izayana Navas

Director of Product Development, Royal Bank of Canada

Hannes Ricklefs

Lead Architect - Technology, Strategy and Architecture, BBC

John Sullivan

Chief Information Officer, Virgin Trains

Sina Kahen

Co-Founder and Chief Designer, Vaice

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Agenda

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Voice 2019 Thursday, 14 March 2019

9.20

Welcome address

9.25

Chair's opening remarks - Sina Kahen, Co-Founder and Chief Designer, Vaice

Session 1

Exploring the role of voice in customer lives

9.30
Opening keynote address

‘And they used to type!’ Envisaging the world after the voice revolution 


Max Amordeluso

Chief EU Evangelist - Alexa , Amazon

9.45

Advisory session


10.05

Transforming the shop window: disruption in the retail industry 

  • In what ways will voice revolutionise the retail industry?
  • Losing sight: adapting to voice channels in a visual world
  • Is everything a sale? Voice as a tool for continued brand management
  • Conversational commerce: the new frontier for suggestion and personalisation

 


James Poulter, Lego, TechNOVA Speaker
James Poulter

Head of Emerging Platforms & Partnerships , Lego Group

10.20
Case study | Cora

Royal Bank of Scotland 

In November 2017, RBS launched Cora – their voice enabled personal, virtual, financial assistant. Cora is not just an algorithm, however but has a personality which, combined with high level natural language processing and voice technology makes it easier for employees to interact with and seek help from. Adam Shardlow will discuss the process of creating Cora and the opportunities that she presents.


adam-shardlow-rbs
Adam Shardlow

Lead Journey Manager - AI , RBS

10.35
Panel discussion

1998, Mobile; 2006, Social Media; 2019, Voice

  • What are the most exciting opportunities that voice presents?
  • In what ways will voice revolutionise customers’ relationship with technology?
  • How can businesses thrive when adapting to the voice-driven world?
  • How will voice change branding and how can organisations prepare?
  • Omni-channel experience: understanding the position of voice
  • What potential does voice have to empower vulnerable and older customers?
  • What opportunities does voice present to change the future of work?
  • Is voice the final ingredient of the lifestyle portal?

Max Amordeluso

Chief EU Evangelist - Alexa , Amazon

James Poulter, Lego, TechNOVA Speaker
James Poulter

Head of Emerging Platforms & Partnerships , Lego Group

adam-shardlow-rbs
Adam Shardlow

Lead Journey Manager - AI , RBS

11.05

Refreshments

Session 2

Developing a strategy for voice dominance

11.35
Fireside chat 

Lessons, challenges and successes: the early adopters’ story

  • What are the advantages of being a first-mover?
  • Virgin and Domino’s; a look back at obstacles and victories
  • Plan of action: defining the key elements of voice adoption
  • Just another platform? Using voice to complement existing channels
  • How quickly can ROI be expected from voice skills?
  • Jumping in feet first: securing board buy-in

John Sullivan

Chief Information Officer , Virgin Trains

11.55

In the land of voice, the customer is king

  • What do customers really want from voice technology?
  • How can organisations build customer insight into the skill development process?
  • Encouraging uptake in an emerging market: the key ingredients
  • Failing fast: developing an agile and flexible approach

 


Izayana Navas
Izayana Navas

Director of Product Development , Royal Bank of Canada

12.15

Advisory session


12.35

Uncovering the value in voice: defining a use case

  • How can organisations provide value to customers when creating a voice skill?
  • A day in the life: identifying where your skill fits within a customer’s routine
  • Encouraging a habit: influencing customer behaviour through your voice skill

 


Hannes Ricklefs

Lead Architect - Technology, Strategy and Architecture , BBC

12.55

Questions


13.10

Lunch

Session 3

Voice in practice - a toolkit for success

14.25
Keynote address

Learnings so far in the Age of Assistance 


Alice Zimmerman

UK Lead Strategic Partnerships - Google Assistant , Google

14.45

Advisory session


15.05

First Date: leveraging voice to build more intimate brand relationships 

  • What are the most exciting opportunities that voice presents for brand engagement?
  • Passing the first date: ensuring customers continue to use your skill after the first-use
  • Understanding how engagement will develop with more humanistic technologies

 


Sina Kahen

Co-Founder and Chief Designer , Vaice

15.20
Case study |

From inception to creation: the practicalities of creating conversational experiences 


15.40
Panel discussion

Mapping key considerations for creating conversational apps and skills

  • What are the key success factors when delivering voice experiences?
  • How can voice be used to provide truly frictionless interactions with the customer?
  • Uncharted territories: considerations for the new era of marketing
  • Just a voice? Establishing a brand on a brand-new platform
  • What are the positives and negatives of creating a persona in voice experiences?
  • A new voice data pool: ensuring security and extracting insights
  • Crafting an intimate experience through personalisation
  • Error strategies: the importance of feedback and fail-safes

Alice Zimmerman

UK Lead Strategic Partnerships - Google Assistant , Google

Izayana Navas
Izayana Navas

Director of Product Development , Royal Bank of Canada

Sina Kahen

Co-Founder and Chief Designer , Vaice

16.15

Refreshments

Session 4

Integrating voice into a wider strategy

16.45

The future of spending: creating the voice payment ecosystem 

  • How will voice evolve to be the dominant payment interface?
  • Safety first: a view of the current state of technology
  • Familiarity not fear: overcoming customer scepticism
  • Understanding the payment landscape on multiple-user devices

17.05

Advisory session


Session 5

With voice in mind, an eye to the future

17.25
Burning questions answered 

In this session, our panel of experts will take a look at the most pressing issues of the day and answer the burning questions that are weighing on your mind. Delegates are invited to submit their questions throughout the day to squeeze as much insight out of our experts as possible! A selection of these questions will then be passed on to our panel to discuss in front of the audience


Max Amordeluso

Chief EU Evangelist - Alexa , Amazon

Alice Zimmerman

UK Lead Strategic Partnerships - Google Assistant , Google

17.55
Closing keynote address | Sher.pa

Voice and the personal assistant: how Sher.pa is creating the future 


18.15

Chair's closing remarks and drinks reception

Partner with us

Our attendees tell us their aim is to meaningfully connect with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help raise your profile and reach the right people. We can tailor any of the following to your needs:

Thought-leadership sessions

Hospitality packages

Exhibition space

On-site event branding

Past TechNOVA sponsors

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Tickets

All tickets include:

1 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

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save £500 Early Bird Until 16 November

£495.00 + VAT

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Venue

Hilton Tower Bridge, London

Hilton Tower Bridge

5 More London Place, Tooley Street, London SE1 2BY

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