The world around us is changing, with new technology helping to create more connectivity than ever before. For all businesses, across multiple sectors, TechNOVA: Connected Customer is the event to attend to gain an understanding of how the modern connected customer is changing the nature of business to consumer relationships.
Featuring independent topic stages on FutureTech, CX Leaders, Modern Marketing & Data Deep Dive, we’re giving you the chance to look at the connected customer from all angles – what technology they use, why they expect the next level of experience, how to market to them and why their data underpins the change.
With decision makers and senior leaders across financial services, utilities, retail, travel, hospitality, transport, technology and more, TechNOVA: Connected Customer is the event to attend to discuss, learn and explore how the connected customer will change your world.
This is without question the best customer experience event. Well worth taking two days out of the office to hear from experts across sectors. I have come away with lots of useful, practical ideas that I can build directly into our strategy.
hours of content
Planning Director, Facebook
Managing Director Online, ITV
Regulatory Implementation Director, Barclays Bank
Digital Director, LV=
Marketing Director, Direct Line Group
VP, Marketing International, Hertz
Global Head of Social, Tui
Content & Social Media Group Manager, Nestle Nespresso Switzerland
Experience the future technologies shaking up your business with sessions focussing on game-changing tech such as AI, connected homes, virtual reality, IoT, voice technology and blockchain. Speakers include Royal Bank of Scotland, Innovate UK and game-changing start-ups Vrtu and Nuggets.
Perfect your techniques with detailed presentations and panels looking at brand reputation management, personalisation, user experience design, contact centres and customer journeys across multiple channels. Get inspiration for your company from director level speakers at companies including Hertz, TUI Travel and LV=
Modern Marketing & Data Deep Dive
Explore developments in personalised marketing, programmatic strategy and the future of content with Investec and Nespreso. Delve into the changing nature of data strategy with Credit Suisse, QVC and more; find out the new tech behind insight and analytics, the future of personal data and turning data into insight.
- All Topics
Day 1 Tuesday, 3 July 2018
Day Two Wednesday, 4 July 2018
Welcome address by Juliet Knight, Director, Marketforce
Chair’s opening remarks
Session One: Revisiting your customer relationship in a connected world
Session Two - Stages
Session Three - Stages
Session Four - Stages
Chair’s closing remarks and drinks reception
Session Five - Stages
Session Six - Stages
Session Seven - Stages
Session Eight: Envisioning a changing world – formulating a forward-thinking strategy
Chair’s closing remarks and end of conference
All tickets include:
2 day conference pass, lunch & refreshments and a drinks reception
When you buy 3 or more tickets
£1,995.00 + VAT
Customer Experience Professionals*
save £600 Early Bird Until 13 April
£595.00 + VAT
Full Price £1,195.00 + VAT
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