The UK’s leading customer experience conference

3-4 July 2018

etc.venues St Paul’s, London

About the Conference

This is without question the best customer experience event. Well worth taking two days out of the office to hear from experts across sectors. I have come away with lots of useful, practical ideas that I can build directly into our strategy.

Head of Marketing, Best Western Hotels

The 20:20 Customer Experience Summit is relaunching as TechNOVA: Connected Customer in 2018.

Capitalising on the customer experience content that has proved so popular over many years, this new event will add into the mix more technology content to provide a full picture of the modern connected customer and how businesses have to develop and change to interact with them successfully.

Who attends?

Industries: Retailers, Telecoms, Media, Banks, Insurers, Energy Retailers, Aviation, Hotel, Hospitality, Rail, Food & Beverages, FMCG, Travel and Automotive.

Job titles: C-Suite, including Chief Marketing Officers and Chief Customer Officers, Heads/Directors of: Customer Experience, Insight, Analytics, Service, Marketing, Technology, Information and Operations.

attendees

speakers

hours of content

Past Speakers Include

James Leech photo

James Leech

Head of Digital, Technology & Change

Sainsbury’s

Sarah-Rose-Channel-4-photo

Sarah Rose

Director of Consumer Insight

Channel 4

simon-groves-tesco-mobile-photo

Simon Groves

Chief Marketing Officer

Tesco Mobile

Simon-Oates-Southern-Water-photo

Simon Oates

Chief Customer Officer

Southern Water

Jane-Howard-rbs-photo

Jane Howard

Managing Director, Personal Banking

Royal Bank of Scotland

Jo-Moran-Marks-and-Spencer-photo

Jo Moran

Head of Customer Services

Marks & Spencer

Juha-Jarvinen-finnair-photo

Juha Järvinen

Chief Commercial Officer

Finnair

Clive-Grinyer-Barclays-photo

Clive Grinyer

Premier Design Director

Barclays Bank

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Who Attends

Tickets

All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

When you buy 3 or more tickets

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Customer Experience Professionals*

save £200 Early Bird

£695.00 + VAT

Full Price £895.00 + VAT

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Standard

save £400 Early Bird Until 01 February

£1,195.00 + VAT

Full Price £1,595.00 + VAT

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Venue

etc.venues St Paul's

etc.venues St Paul's, London

200 Aldersgate, St. Pauls, London EC1A 4HD

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