The AI conference for strategic decision-makers

Transformative ideas for today and tomorrow

 

15 October 2018

Hilton Tower Bridge, Tooley Street, London 

TechNOVA: AI offers a crucial opportunity to engage with those at the cutting edge of all AI tech, including machine learning, robotic process automation and neural networks. This artificial intelligence conference offers two stages, one focused on customer experience, the other on back-office transformation. Learn how AI will shape your long-term strategy and deliver value to your organisation this October.

Discover Artificial Intelligence

Network with senior leaders across multiple sectors to discover where other industries could provide the blueprint for how your business could change

Bring your team and cut 15% off the price of your ticket

 

Be inspired by latest start-ups and innovators to look at how AI is being used to push the boundaries of digital transformation

Understand the latest developments in voice-enabled AI and chatbot tech to give you a window into how your customer experience could be revolutionised

Gain real appreciation for the role that robotic process automation and machine learning can play in driving efficiency in back-office operations and data analysis

Explore how leading companies like Lego, Santander and Sky have implemented working solutions and the steps required for you to follow suit

Speakers

Sam Gyimah MP, Minister of State, TechNOVA Speaker

Sam Gyimah MP

Minister of State for Universities, Science, Research and Innovation, Department for Business, Energy and Industrial Strategy

Angel Serrano, Santander, TechNOVA speaker

Angel Serrano

Head of AI, Santander

James Alexander, Sky, TechNOVA Speaker

James Alexander

Decisioning Director, Sky

Adam Bonnifield, Airbus, TechNOVA Speaker

Adam Bonnifield

VP Artificial Intelligence, Airbus

James Poulter, Lego, TechNOVA Speaker

James Poulter

Head of Emerging Platforms & Partnerships, Lego Group

Patrice Slupowski, Orange Group, TechNOVA Speaker

Patrice Slupowski

SVP Digital Innovation, Orange Group

Diane Burke, Southeastern, TechNOVA Speaker

Diane Burke

Director, Commercial, Southeastern

Stig Pederson, TopDanmark, TechNOVA Speaker

Stig Pedersen

Head of Group Machine Learning & Group RPA, Topdanmark

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Agenda

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AI 2018 Monday, 15 October 2018

09.00

Welcome address

09.05

Chair's opening remarks - Sue Daley, Head of Cloud, Data Analytics & AI, TechUK

Keynote opening address

09.10

Envisaging the future of artificial intelligence: a foundation for British industry


Sam Gyimah MP, Minister of State, TechNOVA Speaker
Sam Gyimah MP

Minister of State for Universities, Science, Research and Innovation , Department for Business, Energy and Industrial Strategy

Session 1

Creating a strategy for AI development

09.30

Developing your strategy: how do you identify the areas for disruption?

  • Recognising the potential: have we fully understood what AI is capable of?
  • Evaluating the use cases that will have the most impact on the business
  • Using AI-driven analytics to evaluate areas where AI could drive improvement

James Alexander, Sky, TechNOVA Speaker
James Alexander

Decisioning Director , Sky

09.50

Evaluating your technology approach: where does AI fit?

  • Understanding how AI can be combined with other technologies
  • Marrying AI development with data strategy to guarantee the success of both
  • Establishing priorities for implementation

Angel Serrano, Santander, TechNOVA speaker
Angel Serrano

Head of AI , Santander

10.10

Panel discussion

Maximising the potential of AI: overcoming the barriers to development

  • How can you identify the tasks to which artificial intelligence is most suited?
  • What are the keys to securing board buy-in?
  • The importance of the right talent: how do you secure the necessary skills?
  • The importance of collaboration: how can AI be leveraged across departmental silos?
  • How can you ensure that AI doesn’t become another silo project?
  • Understanding ROI: how can you ensure AI delivers business value?

James Alexander, Sky, TechNOVA Speaker
James Alexander

Decisioning Director , Sky

Adam Bonnifield, Airbus, TechNOVA Speaker
Adam Bonnifield

VP Artificial Intelligence , Airbus

Angel Serrano, Santander, TechNOVA speaker
Angel Serrano

Head of AI , Santander

10.40

Refreshments

Session 2

Utilising the power of AI to transform customer experience

11.10

Case study | Shell

From conception to creation: understanding and utilising applied AI

With AI rapidly emerging in the business landscape, organisations are just now starting to understand the transformational power of AI. However, understanding the potential of AI and practically implementing are extremely different tasks. Diogo Coutinho will explore the potential of applied AI to transform business, what steps need to be initially taken, and draw on Shell’s experience in its creation of LubeChat, a chatbot created to reduce friction with its customers.


Diogo Coutinho, Shell, TechNOVA Speaker
Diogo Coutinho

Senior Product Consultant , Shell

11.30
Imagining the impact of voice-enabled AI on CX
  • Extensive growth: when do you realise that you need AI?
  • ‘Virtual interlining’: applying voice-based AI to complex business models
  • Understanding the impact: how are customers’ experiences changing?

Eliska Dockalova, Kiwi.com, TechNOVA Speaker
Eliška Dočkalová

Head of Innovations , Kiwi.com

11.50
From business to customer: building transparency into our AI-driven future
  • How can customers’ trust in technology be created through education?
  • Form Netflix to the NHS: our increasing need for transparency
  • An emerging regulatory landscape: what will it mean for AI application?
  • How can companies bring about explainable AI?

Ben Taylor, Rainbird, TechNOVA Sponsor
Ben Taylor

CEO , Rainbird Technologies

12.10

Case study | LEGO Group

The building blocks for AI-enabled self-service

Customer expectations are changing and people are becoming used to solving issues for themselves quickly without needing to speak to customer service personnel. AI has the ability to take this to the next level, allowing the customer to get answers to key questions without ever needing to talk to the human agent. In this presentation, James Poulter will explore how Lego Group created an AI-enabled self-service model and how customers have reacted to it.


James Poulter, Lego, TechNOVA Speaker
James Poulter

Head of Emerging Platforms & Partnerships , Lego Group

12.30

Panel discussion

AI in customer service: the potential and the barriers
  • Combining AI, IoT and analytics: towards a CX transformation
  • How will AI create new customer expectations of personalisation?
  • 24/7 customer service: what are the limitations?
  • In what ways could an AI become a service agent’s personal assistant?
  • What steps can be taken to smooth the transition from a chatbot to a human agent?
  • How can AI-driven analytics give you a more complete picture of the customer?
  • In what ways can machine learning improve personalisation of service?
  • To what extent will AI enable more proactive service that pre-empts customer needs?

Eliska Dockalova, Kiwi.com, TechNOVA Speaker
Eliška Dočkalová

Head of Innovations , Kiwi.com

James Poulter, Lego, TechNOVA Speaker
James Poulter

Head of Emerging Platforms & Partnerships , Lego Group

Yvan Goupil, CYBG, TechNOVA Speaker
Yvan Goupil

Head of Customer & Market Insight , CYBG Plc

Sebastian Steinhauser, Parcelly, TechNOVA Speaker
Sebastian Steinhauser

Chief Executive Officer , Parcelly

Diogo Coutinho, Shell, TechNOVA Speaker
Diogo Coutinho

Senior Product Consultant , Shell

13.10

Lunch

Session 3

An eye on operations - locating pain points and investigating AI assistance

14.25

Case study | Wessex Water

Robotic process automation in practice

Every year, millions of pounds are spent in the maintenance of water and waste pipes; businesses across multiple sectors face similar expenses on time-intensive back-office processes. But what if this could be automated? In this presentation, Julian Britton and Josh Myrans will explain how machine learning works in conjunction with drone video footage to cut errors, time and costs.


Julian Britton, Wessex Water, TechNOVA Speaker
Julian Britton

Programme Manager , Wessex Water

Josh Myrans, Exeter University, TechNOVA Speaker
Josh Myrans

PhD Researcher , Exeter University

14.45
Towards the future of operations: the potential of AI
  • Spotting opportunity: identifying areas for AI to drive operational improvement
  • How to scale AI: 3 key things to remember
  • Are we moving towards the 24/7 and error-free employee?
  • How will AI change the role of the data analyst?

 


Stig Pederson, TopDanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning & Group RPA , Topdanmark

15.05
Exploring the ethics of AI development
  • Outsourcing human judgement to a machine: what decisions should a machine be making?
  • Understanding the real-world impacts of AI
  • Defining some practical principles for responsible AI

Anna Metsaranta, Innovate UK, TechNOVA Speaker
Sara El-Hanfy

Innovation Technologist – Machine Learning & Data , Innovate UK

15.25

Panel discussion

Feeding the machine: creating the right data strategy
  • How can you create the best data ecosystem to allow AI to learn?
  • How can you overcome the challenges of data silos?
  • Where to invest: deciding which new data sources will be the most useful
  • Matching the data set to the required insight: understanding the needs of your AI
  • Autonomous growth: how can you enable AI to source the data it needs?
  • What steps can be taken to avoid biased results?
  • What impact could future data regulation have and how should organisations prepare?
  • How are customers likely to manage their personal data?

Stig Pederson, TopDanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning & Group RPA , Topdanmark

Josh Myrans, Exeter University, TechNOVA Speaker
Josh Myrans

PhD Researcher , Exeter University

Anna Metsaranta, Innovate UK, TechNOVA Speaker
Sara El-Hanfy

Innovation Technologist – Machine Learning & Data , Innovate UK

David Hoyle, Autotrader, TechNOVA Speaker
David Hoyle

Lead Data Scientist , Autotrader UK

15.55

Panel discussion

Women in AI: understanding and promoting industry diversity & inclusion 

In this session, our speakers will discuss the current state of accessibility in tech. Discussions will center around encouraging women’s participation in STEM subjects, assessing occupational barriers to promotion and an assessment on what needs to change to secure equality in tech.


Diane Burke, Southeastern, TechNOVA Speaker
Diane Burke

Director, Commercial , Southeastern

Nisha Deo, Rainbird, TechNOVA Sponsor
Nisha Deo

Head of Communications , Rainbird Technologies

Katie Gibbs, Heron AI, TechNOVA Speaker
Katie Gibbs

Head of Consulting and Delivery , Heron AI

16.15

Refreshments

Session 4

AI and humans: a hybrid workforce

16.50

Embracing AI: creating the necessary culture

  • Communicating the transformative impact of AI internally
  • Empowering your employees to work effectively alongside virtual colleagues
  • Encouraging your workforce to use AI to create value

Anna Metsaranta, Nordea, TechNOVA Speaker
Anna Metsäranta

Head of Automated Remote Customer Experience , Nordea

17.10

Fireside chat

Managing, designing and deploying the workforce of the future
  • Balancing human and robotic skills: how do you decide which is appropriate for each role?
  • In what ways can AI augment human workers?
  • How can you create an effective and respected hierarchy that includes robotic workers?
  • What potential does AI have in board-level decision making?
  • ‘AI can’t do creative work’: are we putting unfair limitations on AI’s potential?
  • Are there any jobs that robots should never do?

Anna Metsaranta, Nordea, TechNOVA Speaker
Anna Metsäranta

Head of Automated Remote Customer Experience , Nordea

Patrice Slupowski, Orange Group, TechNOVA Speaker
Patrice Slupowski

SVP Digital Innovation , Orange Group

17.40

Chair's closing remarks

17.45

End of conference

More from TechNOVA

Filmed Webinar | The Voice Technology Revolution

Grasping transformation and thriving in a voice-led world

With a market set to be worth $127 billion by 2024, the impact of voice technology is just starting to be realised in customers’ lives – providing frictionless interaction, opportunity for greater brand engagement, and closer and more personal connections with the customer.

As a new paradigm emerges, make sure you’re prepared by tuning into this filmed live webinar.

September 12pm – 1pm BST

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If your organisation is a start up at seed stage, has <£2 million in annual revenues, and has been in business <3 years, you can apply for the Start Up rate of £350.*

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1 day conference pass, lunch & refreshments and a drinks reception

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Venue

Hilton Tower Bridge, London

Hilton Tower Bridge

5 More London Place, Tooley Street, London SE1 2BY

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