The AI conference for strategic decision-makers

Transformative ideas for today and tomorrow

 

15 October 2018

Hilton Tower Bridge, Tooley Street, London 

TechNOVA: AI is the event where you get the insights you need to turn advances in artificial intelligence into successful innovation. The conference offers two stages, one focused on customer experience, the other on back-office transformation. This is a crucial opportunity to engage with those and the cutting edge of all AI tech, including machine learning, robotic process automation and neural networks. Learn how AI will shape your long-term strategy and deliver value to your organisation.

 “Great industry insights and case studies, leveraging AI, machine learning and blockchain technology”

Managing Director, Parcelly

Starling Bank logo “A thought-provoking conference that covered the most disruptive technologies and had experts from across the industry share their expertise and insight.”

Chief Platform Officer, Starling Bank

innovate-uk-logo

“An insightful conference providing in-depth case studies and thought-provoking discussion with industry experts”

Innovation Technologist – Machine Learning & Data, Innovate UK

Discover Artificial Intelligence

Network with senior leaders across multiple sectors to discover where other industries could provide the blueprint for how your business could change

Spread your team across two stages exploring AI-enabled customer experience and back-office transformation

Be inspired by latest start-ups and innovators to look at how AI is being used to push the boundaries of digital transformation

Understand the latest developments in voice-enabled AI and chatbot tech to give you a window into how your customer experience could be revolutionised

Gain real appreciation for the role that robotic process automation and machine learning can play in driving efficiency in back-office operations and data analysis

Explore how leading companies like A.P. Moller-Maersk, Santander and Sky have implemented working solutions and the steps required for you to follow suit

Speakers

Michael Harte

UK Chief Operating Officer, Santander

James Alexander

James Alexander

Decisioning Director, Sky

Peter Jackson Southern Water Future of Utilities

Peter Jackson

Chief Data Officer, Southern Water

Adam Bonnifield

Adam Bonnifield

VP Digital Transformation – Head of AI, Airbus

James Poulter

James Poulter

Head of Emerging Platforms & Partnerships, Lego Group

Berian James - Maersk

Berian James

Head of Data Science and Artificial Intelligence, Maersk

Alberta Soranzo

Alberta Soranzo

End-to-end Service Design, Lloyds Banking Group

Patrice Slupowski

Patrice Slupowski

SVP Digital Innovation, Orange Group

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Agenda

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AI 2018 Monday, 15 October 2018

09.20

Chair's opening remarks

Session 1

Creating a strategy for AI development

09.30

Developing your strategy: how do you identify the areas for disruption?

  • Recognising the potential: have we fully understood what AI is capable of?
  • Evaluating the use cases that will have the most impact on the business
  • Using AI-driven analytics to evaluate areas where AI could drive improvement

James Alexander
James Alexander

Decisioning Director,
Sky

09.50

Evaluating your technology approach: where does AI fit?

  • Understanding how AI can be combined with other technologies
  • Marrying AI development with data strategy to guarantee the success of both
  • Establishing priorities for implementation

Michael Harte

UK Chief Operating Officer,
Santander

10.10

How can you successfully capitalise on AI technology?

Advisory session

10.30

Panel discussion

Maximising the potential of AI: overcoming the barriers to development

  • How can you identify the tasks to which artificial intelligence is most suited?
  • What are the keys to securing board buy-in?
  • The importance of the right talent: how do you secure the necessary skills?
  • The importance of collaboration: how can AI be leveraged across departmental silos?
  • How can you ensure that AI doesn’t become another silo project?
  • Understanding ROI: how can you ensure AI delivers business value?

James Alexander
James Alexander

Decisioning Director,
Sky

Michael Harte

UK Chief Operating Officer,
Santander

Peter Jackson Southern Water Future of Utilities
Peter Jackson

Chief Data Officer,
Southern Water

Adam Bonnifield
Adam Bonnifield

VP Digital Transformation – Head of AI,
Airbus

11.00

Refreshments

Session 2

Customer Experience | Operations & Technology

Customer experience
Operations and technology
11.30

Imagining an AI-enabled customer journey

  • Understanding the power of NLP to unpack unstructured data
  • Recognising the potential to deliver the ultimate in personalised service
  • Automating it all? Identifying when human intervention is still required

Alberta Soranzo
Alberta Soranzo

End-to-end Service Design,
Lloyds Banking Group

11.50

Connecting AI with your existing customer experience

Advisory session


12.10

Case study: Lego Group

AI-enabled self-service

Customer expectations are changing and people are becoming used to solving issues for themselves quickly without needing to speak to customer service personnel. AI has the ability to take this to the next level, allowing the customer to get answers to key questions without ever needing to talk to the human agent. In this presentation, James Poulter will explore how Lego Group has created AI enabled self-service models and how customers have reacted to it. 


James Poulter
James Poulter

Head of Emerging Platforms & Partnerships,
Lego Group

12.30

Panel discussion

AI in customer service: the potential and the barriers

  • How will AI create new customer expectations of personalisation?
  • 24/7 customer service: what are the limitations?
  • In what ways could an AI become a service agent’s personal assistant?
  • How do you ensure your chatbot has the right tone of voice?
  • Understanding when a human agent should be handling the query
  • What steps can be taken to smooth the transition from a chatbot to a human agent?

Alberta Soranzo
Alberta Soranzo

End-to-end Service Design,
Lloyds Banking Group

James Poulter
James Poulter

Head of Emerging Platforms & Partnerships,
Lego Group

11.30

Towards the future of operations: the potential of AI

  • The 24/7 and error-free employee: automating back-office processes
  • Delivering AI-driven analytics to leverage the true power of big data
  • How can AI be used to spot new opportunities for operational improvement?
  • How will AI change the role of the data analyst?

Stig Pedersen

Head of Group RPA,
Topdanmark

11.50

Envisaging the game-changing impact of robotics on the back-office

Advisory session


12.10

Case study: Wessex Water

Robotic process automation in practice

Every year, millions of pounds are spent in the maintenance of water and waste pipes; businesses across multiple sectors face similar expenses on time-intensive back-office processes. But what if this could be automated? In this presentation, Julian Britton and Josh Myrans will explain how machine learning works in conjunction with drone video footage to cut errors, time and costs.


Julian Britton
Julian Britton

Programme Manager,
Wessex Water

Josh Myrans
Josh Myrans

PhD Researcher,
Exeter University

12.30

Case study: A.P. Moller – Maersk

Leveraging AI-driven analytics to transform back-office processes

By using pattern recognition, AI can be incredibly effective at finding inefficiencies in your back-office processes. Using these analytics has the potential to transform businesses and lead to significant cost saving. In this presentation, Berian James will explore how A.P. Møller – Maersk used AI-driven analytics to dig into the back-office processes and identify areas for improvement.


Berian James - Maersk
Berian James

Head of Data Science and Artificial Intelligence,
Maersk

12.50

Questions


13.05

Lunch

Session 3

Customer Experience | Operations & Technology

Customer experience
Operations & Technology
14.20

The sympathetic machine: leveraging machine learning to recognise customer emotions

  • How can a machine identify human emotions?
  • Understanding how to respond: when bots can begin to appear human
  • Quitting when you’re ahead: knowing when a chatbot isn’t appropriate

14.40

Case study: Kiwi.com

Imagining the impact of voice-enabled AI on CX

 


speaker-placeholder
Eliška Dočkalová

Head of Task Force / Complaints Operations Manager,
Kiwi.com

15.00

Moving into the paradigm of AI-powered customer experiences

Advisory session


15.20

Panel discussion

Combining AI, IoT and analytics: towards a CX transformation

  • How can AI-driven analytics give you a more complete picture of the customer?
  • In what ways can machine learning improve personalisation of service?
  • Connecting a chatbot to a voice assistant: will smart speakers become a service channel?
  • To what extent will AI enable more proactive service that pre-empts customer needs?
  • What new opportunities will the combination of AI and IoT create to better service the customer?

Sebastian Steinhauser, Parcelly
Sebastian Steinhauser

Chief Executive Officer,
Parcelly

speaker-placeholder
Eliška Dočkalová

Head of Task Force / Complaints Operations Manager,
Kiwi.com

14.20

Developing and scaling an AI program


Gero Gunkel
Gero Gunkel

Group Artificial Intelligence Lead,
Zurich Insurance

14.40

Exploring the ethics of AI development

  • Outsourcing human judgement to a machine: what decisions should a machine be making?
  • Understanding the real-world impacts of AI
  • Defining some practical principles for responsible AI

Anna Metsaranta
Sara El-Hanfy

Innovation Technologist – Machine Learning & Data,
Innovate UK

15.00

Understanding the practical implications of AI development

Advisory session


15.20

Panel discussion

Feeding the machine: creating the right data strategy

  • How can you create a data architecture that is fit for allowing AI to learn?
  • How can you overcome the challenges of data silos?
  • Defining boundaries: how do you decide what data your AI needs?
  • What steps can be taken to avoid biased results?
  • How can you allow an AI to source the data it needs? Is this wise?

Gero Gunkel
Gero Gunkel

Group Artificial Intelligence Lead,
Zurich Insurance

Anna Metsaranta
Sara El-Hanfy

Innovation Technologist – Machine Learning & Data,
Innovate UK

15.50

Refreshments

Session 4

AI and humans: a hybrid workforce

16.20

Embracing AI: creating the necessary culture

  • Communicating the transformative impact of AI internally
  • Reskilling to allow employees to work effectively alongside robots
  • Encouraging your workforce to use AI to innovate

Anna Metsaranta photo
Anna Metsäranta

Head of Automated Remote Customer Experience,
Nordea

16.40

Imagining the role of AI and machine learning in HR

Advisory session


17.00

Panel discussion

Managing, designing and deploying the workforce of the future

  • Balancing human and robotic skills: how do you decide which is appropriate for each role?
  • In what ways can AI augment human workers?
  • How can you create an effective and respected hierarchy that includes robotic workers?
  • What potential does AI have in board-level decision making?
  • ‘AI can’t do creative work’: are we putting unfair limitations on AI’s potential?
  • Are there any jobs that robots should never do?

Anna Metsaranta photo
Anna Metsäranta

Head of Automated Remote Customer Experience,
Nordea

michael natusch photo
Michael Natusch

Global Head of Artificial Intelligence,
Prudential

Patrice Slupowski
Patrice Slupowski

SVP Digital Innovation,
Orange Group

17.30

Chair's closing remarks

17.35

End of conference and drinks reception

Sponsors

“The people who come to these events are having the right conversations with the right people.”

Director of Sales Engineering, EMEA, Sitecore

 

Our attendees tell us their aim is to meaningfully connect with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help raise your profile and reach the right people.

 

We can tailor any of the following to your needs:
  • Thought-leadership sessions
  • Hospitality packages
  • Exhibition space
  • On-site event branding

Who Attends

Tickets

All tickets include:

1 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

When you buy 3 or more tickets

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Venue

Hilton Tower Bridge, London

Hilton Tower Bridge

5 More London Place, Tooley Street, London SE1 2BY

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