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The Voice Technology Revolution – with the BBC, EDF and VAICE
With a market set to be worth $127 billion by 2024, the impact of voice technology is just starting to be realised in customers’ lives – providing frictionless interaction, opportunity for greater brand engagement, and closer and more personal connections with the customer.
As a new paradigm emerges, make sure you’re prepared by tuning into this filmed live webinar.
The Future of the Contact Centre – with Barclays, First Utility, Eurostar and Appian
Digitising customer experiences: robo-chat, AI and new data – watch now
Creating Empathy in Customer Services – with Markerstudy insurance, c2c, First Utility, Bank of Ireland and Rant & Rave
Building holistic cultures through design, AI and employee engagement – watch now
Communicating in the Age of Hyper-Personalisation – with AXA, Barclays, Bank of Ireland and Smart Communications
Allowing customers to take the lead in financial services – watch now
The Future of Work – with Eurostar, LV=, National Express, AXA and Pegasystems
Leading organisations into the future: from the rise of the robots to the growth of the gig economy – watch now