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On-demand Webinar

The Voice Technology Revolution – with the BBC, EDF and VAICE

With a market set to be worth $127 billion by 2024, the impact of voice technology is just starting to be realised in customers’ lives – providing frictionless interaction, opportunity for greater brand engagement, and closer and more personal connections with the customer.

As a new paradigm emerges, make sure you’re prepared by tuning into this filmed live webinar.

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On-demand Webinar

The Future of the Contact Centre – with Barclays, First Utility, Eurostar and Appian

Digitising customer experiences: robo-chat, AI and new data – watch now

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On-demand Webinar

Creating Empathy in Customer Services – with Markerstudy insurance, c2c, First Utility, Bank of Ireland and Rant & Rave

Building holistic cultures through design, AI and employee engagement – watch now

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On-demand Webinar

Communicating in the Age of Hyper-Personalisation – with AXA, Barclays, Bank of Ireland and Smart Communications

Allowing customers to take the lead in financial services – watch now

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On-demand Webinar

The Future of Work – with Eurostar, LV=, National Express, AXA and Pegasystems

Leading organisations into the future: from the rise of the robots to the growth of the gig economy – watch now

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On-demand Webinar

Unlocking the potential of blockchain – with Royal Bank of Scotland, Nasdaq, Civilised Bank and IBM

Unpicking the opportunities and identifying best practice in banking & capital markets – watch now

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