Customer-centricity is at the top of the banking agenda. Differing demographics present differing challenges but across the board demands are growing. Across the business, marketing strategy, design, products and CX must come together to offer compelling propositions to consumers.

Videos

A spotlight on the ‘world’s most inclusive bank’

Ben Sanders

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On-demand webinars

Automation and AI: The Future of FS – with TSB Bank, Zurich, University of South Wales and IBM

Filmed webinar discussing how AI, machine learning and RPA will shake up your industry and change your job. What skills will be needed and how can you prepare for an automated landscape? Watch now.

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On-demand webinars

Banking in the Age of Machine Intelligence

Jeeban Panigrahi - Barclays, Natasha Vernier - Monzo Bank, Ben Chisell - Starling Bank

Make sure you’re prepared for the robotics revolution and the future of AI in banking by watching our expert panel discussion.

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Videos

Digital underpins the strategy for Lloyds Banking Group

Nick Williams

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Videos

How can private banks and wealth managers best differentiate themselves in an increasingly competitive market?

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Videos

How can technology be best adopted in an industry that has been predominantly human led?

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