Europe’s leading retail banking conference

26 – 27 November 2018

etc. venues, 155 Bishopsgate, London

400+

attendees

80+

speakers

80+

international banks

20+

pitches

Announcing the MoneyLIVE Summit ‘Winter Warmer’ drinks reception

 

We hope you’re looking forward to MoneyLIVE Summit as much as we are! Our MoneyLIVE Summit Winter Warmer drinks reception will be taking place immediately at the close of day one of the conference. Here’s a taste of what you can expect…

We will transport you into an enchanting winter wonderland setting, complete with mulled cider, a variety of delicious drinks and canapés, and also live sushi making! Make sure you don’t miss the live on-stage entertainment at the close of the conference, and stay for your chance win a £200 Selfridges or a £200 Mr & Mrs Smith voucher. The evening’s not to be missed!

About the Summit

Be inspired to change up your business strategies

In just two days, you’ll get to meet incumbents, challengers, Big Tech and FinTech superstars! Hear from 80+ speakers from the likes of Barclays, Amazon Pay, Rakuten Europe Bank and more

Explore the latest applications of 4IR technologies

From AI and ML, IoT and voice assistants: find out how you can leverage the potential of Fourth Industrial Revolution technologies to transform your current propositions

Meet the best of the European banking industry

Forge lasting relationships with 400+ senior executives through numerous networking opportunities and at our exclusive MoneyLIVE After Party!

Discover the full potential of open APIs

Take actionable insights about marketplace-style propositions back to the office and be the one to drive the change in banking

Navigate the crowded FinTech industry and find your perfect partner

With 20+ FinTechs lined up to compete for your attention at ‘FinTech Central’, find out what new tech could revolutionise your business

Get worldwide perspectives with over 80+ international banks represented

From the UK to continental Europe, North America to Asia, delegates and speakers are flying in from across the world to join us

Speakers

Kirsty Rutter, Barclays - MoneyLIVE Banking Events

Kirsty Rutter

Managing Director & Chief Innovation Officer, Barclays Bank

Toshihiko Otsuka, Rakuten Bank - MoneyLIVE Events

Toshihiko Otsuka

Chief Executive Officer and Director, Rakuten Europe Bank

Joseph Gordon, First Direct- MoneyLIVE Banking Events

Joseph Gordon

Head of First Direct, First Direct

Ewan MacLeod, Nordea - MoneyLIVE Banking Events

Ewan MacLeod

Chief Digital Officer, Nordea

Linda Duncombe, Citi - MoneyLIVE Banking Events

Linda Duncombe

Chief Marketing Officer, Global Head of Growth, Citi FinTech, Citi

Stephen Dury, Santander - MoneyLIVE Banking Events

Stephen Dury

Director, New Business Models, Santander

Karen Pepper, Amazon Pay - MoneyLIVE Banking Events

Karen Pepper

Head of the UK, Amazon Pay, Amazon

Debjani Roy, Citi - MoneyLIVE Banking Events

Debjani Roy

Global Head of Technology, Robotics & Artificial Intelligence, Citi

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More Speakers

“MoneyLIVE is the place to be to get the most exclusive updates on the retail banking industry”

Director of Customer Experience, Lloyds Banking Group

“A valuable look into the future of retail banking with outstanding speakers and a professional setting. Great networking opportunities”

Group Head of Data Privacy, HSBC

“A well-organised conference with excellent debate”

Managing Director, New Business Models, Santander

“MoneyLIVE is well worth attending if you want inspiration for your banking strategies”

Former Head of Innovation Strategy, Business Banking, Royal Bank of Scotland

Agenda

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Day One Monday, 26 November 2018

Day 2 Tuesday, 27 November 2018

09.00

Welcome address

09.05

Chair's opening remarks - Declan Curry, Journalist and Broadcaster

Session 1

The Future is Open

09.10
Keynote address

Handing the reins back to the customer


Kirsty Rutter, Barclays - MoneyLIVE Banking Events
Kirsty Rutter

Managing Director & Chief Innovation Officer , Barclays Bank

09.25
Keynote address

Reinventing the status quo: the future of lifestyle banking


Ewan MacLeod, Nordea - MoneyLIVE Banking Events
Ewan MacLeod

Chief Digital Officer , Nordea

09.40

An open API revolution


Martin Ekenbäck, Tink - MoneyLIVE Events
Martin Ekenbäck

Business Development Director , Tink

10.00
Leaders’ Forum

Open banking: expanding the horizons of innovation

  • How are open API strategies enabling banks to further digital innovation?
  • From a reactive to proactive mindset: making the most of the opportunities of open banking
  • Avoiding becoming the dumb pipes: delivering a proposition that genuinely excites customers
  • What changes can be seen as a consequence of the CMA open banking initiative?
  • Here come the AISPs and PISPs: how can banks protect their relationships with customers?
  • Who is most likely to emerge as the victor in the AISP and PISP space?
  • In what ways can FinTech partners help strengthen customer relationships?
  • How might partnerships with FinTechs provide banks with access to new revenue streams?

Ewan MacLeod, Nordea - MoneyLIVE Banking Events
Ewan MacLeod

Chief Digital Officer , Nordea

Chad West, Revolut - MoneyLIVE Banking Events
Chad West

Chief Marketing Officer , Revolut

Martin Ekenbäck, Tink - MoneyLIVE Events
Martin Ekenbäck

Business Development Director , Tink

https://new.marketforce.eu.com/money-live/wp-content/uploads/sites/4/2017/10/Caroline-Ambrose.jpg
Caroline Ambrose

Open Banking Director, Barclays Bank

10.40

A brave new open banking world

The advent of open banking is a seismic change which offers the industry great potential to serve its customers even better. However, new opportunities for banks to succeed also create new opportunities for fraud. Find out how the industry can prepare itself for success, whilst staying one step ahead of the fraudsters in this presentation from Jim Wadsworth of Mastercard.

Jim-Wadsworth
Jim Wadsworth

UK Product Director , Mastercard

11.00

Refreshments

Session 2

The rise of the intelligent machine | Let's talk payments | FinTech Central

Turquoise Stage: The rise of the intelligent machine
Jet Stage: Let's talk payments
Opal Stage: FinTech Central
11.30

AI: pushing the boundaries of banking

• Uncovering a wealth of opportunity in artificial intelligence: what impact will it have on banking over the next ten years?
• The convergence of Big Data and AI: how will this transform the customer experience?
• From RPA to artificial intelligence: what roadblocks can banks expect to encounter?
• Increasing staff efficiency: understanding how AI can truly support internal operations
• How can data be readied for AI strategies?
• What more can AI teach banks about their customers?


Debjani Roy, Citi - MoneyLIVE Banking Events
Debjani Roy

Global Head of Technology, Robotics & Artificial Intelligence , Citi

11.50

Creating a strategy for AI development


Richard Harris Feedzai
Richard Harris

Head of International Operations , Feedzai

12.10
Panel discussion

Gaining momentum in digital transformation: maximising the potential of artificial intelligence

• In which areas of banking is the technology proving to be most effective?
• Maturity of the technology: is AI ready for the banking industry to implement at scale?
• How can AI and ML maximise the effectiveness of data analytics?
• Readying data for AI strategies: what more needs to be done?
• What challenges have banks encountered on the way?
• In what ways does AI augment, rather than contradict, the capabilities of the human workforce?
• Robot gone rogue: monitoring AI and putting preventative measures in place


Debjani Roy, Citi - MoneyLIVE Banking Events
Debjani Roy

Global Head of Technology, Robotics & Artificial Intelligence , Citi

Carly Sutherland, Royal Bank of Scotland - MoneyLIVE Banking Events
Carly Sutherland

Programme Director Artificial Intelligence & Automation , Royal Bank of Scotland

Speaker Placeholder
TBC

Senior Representative , Feedzai

Angel Serrano

Head of Data Science , Santander

Shachar Bialick, Curve- MoneyLIVE Events
Shachar Bialick,

Chief Executive Officer , Curve

11.30

Transforming the payments experience post-PSD2

• Understanding the Regulatory Technical Standards of PSD2: what can be expected and how can banks and payments providers prepare?
• What moves have we seen in the industry to date?
• Going beyond PSD2: what more can be done to drive innovation and competition in payments?


Adrian Smyth

Head of Payments Innovation , Royal Bank of Scotland

11.50

Open banking today: 4 case studies from European and global leaders


Julian Farley - OpenWay - MoneyLIVE
Julian Farley

Business Development Manager , OpenWay

12.10
Panel discussion

The journey towards ever-greater payments convenience

• In what ways will PSD2 equip players in the market with the ability to innovate?
• The rising prominence of retailers: will this be the end of the merchant acquirer?
• Where will the bank sit in the payments network of the future?
• Conversational commerce: the next big innovation?


Lana Abdullayeva, Lloyds Banking Group - MoneyLIVE Banking Events
Lana Abdullayeva

Director, Open Banking & PSD2 , Lloyds Banking Group

Nick Kerigan, Barclaycard - MoneyLIVE Events
Nick Kerigan

Managing Director, Future Payments , Barclaycard

Tao Tao, Alipay - MoneyLIVE Banking Events
Tao Tao

Director of Business Development , Alipay

Shail Deep, HSBC - MoneyLIVE Events
Shail Deep

Global Head of Strategic Partnerships & Innovation , HSBC

11.30

Pitch | Limitless


Sara Koslinska, Limitless - MoneyLIVE Banking Events
Sara Koslinska

Chief Executive Officer , Limitless

11.40

Pitch | BitHolla


Alireza Beikverdi, Bitholla - MoneyLIVE Banking Events
Alireza Beikverdi

Chief Executive Officer , BitHolla

11.50

Pitch | Paybase


Anna Tsyupko, Paybase - MoneyLIVE Events
Anna Tsyupko

Chief Executive Officer , Paybase

12.00

Pitch | Advanon


Phil Lojacono, Advanon - MoneyLIVE Events
Phil Lojacono

Founder & CEO , Advanon

12.10

Pitch | FundShop


Leonard de Tilly, FundShop - MoneyLIVE Banking Events
Leonard de Tilly

Chief Executive Officer , FundShop

12.20

Pitch | PayLead


Charles de Gastines, Paylead - MoneyLIVE Banking Events
Charles de Gastines

Chief Executive Officer , PayLead

12.30

Pitch | Covercy


Doron Cohen, Covercy - MoneyLIVE Banking Events
Doron Cohen

Chief Executive Officer , Covercy

12.40

Voting

Choose your favourite pitch!


12.45

Lunch

Session 3

A data-driven world | Identifying the customer: digital advances | FinTech Central

Turquoise Stage: A data-driven world
Jet Stage: Identifying the customer - digital advances
Opal Stage: FinTech Central
14.00

Data portability: a game-changer for banks?

• Understanding customers’ right to data portability: how are customers’ relationships with banks set to transform?
• The empowered customer: how will customer behaviour change as a result of GDPR?
• Data as a currency: what can banks do to convince customers of the benefits of sharing data?
• Succeeding in this data-centric world: which organisations will come out on top?


Robert Mulhall, AIB Group - MoneyLIVE Events
Robert Mulhall

Managing Director – Retail and Commercial Banking Ireland , AIB Group

14.20

Making the most of the data goldmine


Dan Bolland

Director, Banking , KPMG

14.40
Panel discussion

Putting data at the centre of customer strategies

• How can data analytics strategies be overhauled for banks to deliver truly intuitive services and products?
• What data is the ‘right’ data: do banks run the risk of drowning in data?
• The here and now in data analytics: what impact might AI and automation have on this?
• Turning the fickle customer into a loyal one in an era of data portability
• Tailoring value-added services to the customer: optimising your data strategy
• New marketing approaches for a GDPR-world: how can banks maintain consistent dialogue with customers?
• The right to be forgotten: how are banks approaching this aspect of GDPR?


Tony Crane, Bank of Ireland - MoneyLIVE Banking Events
Tony Crane

Customer Experience Director , Bank of Ireland

Robert Mulhall, AIB Group - MoneyLIVE Events
Robert Mulhall

Managing Director – Retail and Commercial Banking Ireland , AIB Group

Maxim Yevdokimov, Tinkoff Bank - MoneyLIVE Events
Maxim Evdokimov

Chief Digital Customer Experience Officer , Tinkoff Bank

Chris Wilkinson, Metro Bank - MoneyLIVE Banking Events
Chris Wilkinson

Head of Digital Strategy , Metro Bank

Dan Bolland

Director, Banking , KPMG

14.00

Digital identities: the foundation of a shared digital future?

• What benefits can digital identities offer to both banks and customers?
• Reducing levels of fraud: will digital identity be enough to verify customer identities?
• Ensuring consistency across the industry: does this require a push from governments and regulators?
• How significant a role is blockchain likely to play?


Stephane Mouy, BNP Paribas - MoneyLIVE Banking Events
Stéphane Mouy

Head of Group Services – Legal , BNP Paribas

14.20

Bridging real life to digital

 


Peter-Theunis-BPC
Peter Theunis

Managing Director, Europe , BPC

14.40

Customer verification and authentication: the role of new technologies

• How might new data sources be used to verify customer identities?
• Biometrics: is this the way forward and which approach will win through?
• How exactly can artificial intelligence enhance customer due diligence?
• Strong Customer Authentication (SCA): what can PSPs do to ensure excellent customer experiences are not compromised?


Tarika Dhingra, RBS - MoneyLIVE Events
Tarika Dhingra

Security and Authentication Lead - Digital , Royal Bank of Scotland

14.00

Pitch | Oz Forensics


Svetlana Efimova, Oz Forensics - MoneyLIVE Banking Events
Svetlana Efimova

Chief Executive Officer , Oz Forensics

14.10

Pitch | Wealthify


Michelle Pearce, Wealthify - MoneyLIVE Banking Events
Michelle Pearce

Co-founder and Chief Investment Officer , Wealthify

14.20

Pitch | CollectAI


Steve Emecz, CollectAI - MoneyLIVE Banking Events
Steve Emecz

Chief Commercial Officer , CollectAI

14.30

Pitch | GiniMachine


dmitry dolgorukov
Dmitry Dolgorukov

Chief Executive Officer , GiniMachine

14.40

Pitch | Bond.ai


Uday Akkaraju
Uday Akkaraju

Chief Executive Officer , Bond.ai

14.50

Pitch | PartnerHub


15.00

Voting

Choose your favourite pitch!


Natalie Cartwright, finn.ai - MoneyLIVE Events
Natalie Cartwright

Chief Operating Officer , finn.ai

15.15

Refreshments

Session 4

Remaking the customer relationship | Accelerating onboarding | FinTech Central

Turquoise Stage: Remaking the customer relationship
Jet Stage: Accelerating onboarding
Opal Stage: FinTech Central
15.45
Out-of-industry case study | CitizenM

Lessons from the hospitality industry

‘Welcome to a new kind of hotel’. From hiring actors providing on-site assistance to ‘moodpads’ in every room, CitizenM hotels have set a new benchmark for the hospitality industry, giving its competitors a wake up-call to the demands of the digitally-savvy customer. In this case study, Lennert de Jong will outline how CitizenM made the most of technological innovation and predictive analytics to shake up the traditional hotel model.


Lennert de Jong, CitizenM Hotels - MoneyLIVE Banking Events
Lennert de Jong

Commercial Director , CitizenM Hotels

16.10

The impact of voice and conversational AI to the financial services customer journey


Jon Buss
Jon Buss

Managing Director, UK & Northern Europe , Yext

16.30
Panel discussion

Helping customers discover the delight in banking

• Maintaining digital relevance: what exactly do customers want?
• Co-creating with customers: the power of communities
• Designing and offering the right value-added services for customers: where can banks look to for inspiration?
• The power of voice: will home assistants be the key to deepening customer engagement?
• Understanding the challenges and opportunities of creating a strong brand: redefining what banking means to customers


Samantha White, Barclays Bank - MoneyLIVE Banking Events
Samantha White

Director of Customer Advocacy , Barclays Bank

Jordana Cohen, VISA - MoneyLIVE Banking Events
Jordana Cohen

Director, Risk & Authentication Products , VISA

Alison Jaap, First Direct - MoneyLIVE Banking Events
Alison Jaap

Head of Change , First Direct

Speaker Placeholder
TBC

Senior Representative , Yext

15.45
Case study | Moneyou

Pain-free onboarding: becoming the Pinterest of banking

Imaging being able to open a bank account in just a few minutes. Imagine visualising your finances in a way that looks more like a Pinterest board than a typical banking app. Moneyou, ABN Amro’s fully digital consumer banks offers this and has managed to create one of the most delightful onboarding experiences with a distinctive product design. In this case study, Menno van Leeuwen will walk delegates through Moneyou Go’s onboarding and in-app design of wallets. He will share how technology can be harnessed to deepen customer engagement from the very first moments of sign-up.

Menno van Leeuwen, Moneyou - MoneyLIVE Banking Events
Menno van Leeuwen

Business and Customer Development Lead , Moneyou

16.05

Customer onboarding simplified: generating customer loyalty from Day One

Are digital identities the future? If so, what does this mean for the banking industry and how should we respond? Gone are the days of in-branch opening, with new challengers proving that onboarding can be achieved online in a matter of minutes. In this presentation, Aldo Lo Castro will highlight the crucial factors contributing to customer abandonment rates and reveal the solutions to tomorrow’s onboarding challenges.


Aldo Lo Castro, AliasLab - MoneyLIVE Events
Aldo Lo Castro

Head of Research and Development , AliasLab

16.25
Fireside chat

Excellent, seamless and safe: effortless customer onboarding

• Customer feedback: which areas of the onboarding process typically give customers the biggest headaches?
• Digital passports: how might this turn the onboarding process on its head?
• Integrating biometrics in the onboarding process: designing complete and engaging digital strategies
• RegTech: to what extent is this the answer to balancing compliance with excellent customer experiences?


Andrew Curry
Andrew Curry

Head of Conduct, Compliance and Operational Risk , Atom Bank

Laura Joseph, Barclays - MoneyLIVE Events
Laura Joseph

Director, Digital Experience - Barclaycard , Barclays Bank

15.45

Pitch | acasa


Nick Katz, acasa - MoneyLIVE Events
Nick Katz

Co-Founder and Chief Executive Officer , acasa

15.55

Pitch | finn.ai


Natalie Cartwright, finn.ai - MoneyLIVE Events
Natalie Cartwright

Chief Operating Officer , finn.ai

16.05

Pitch | Finscend


Aaron Lazor

Chief Executive Officer , Finscend

16.15

Pitch | Bloomio


Francesco De Santis, Bloomio - MoneyLIVE Events
Francesco De Santis

Chief Marketing Officer , Bloomio AG

16.25

Pitch | Persona Blockchain


Stefan Neagu

Co-founder , Persona Blockchain

16.35

Pitch | Synthesized


Nicolai Baldin
Nicolai Baldin

Chief Executive Officer , Synthesized

16.45

Further pitches to be announced

Would you like to pitch at MoneyLIVE Summit? Apply to speak by emailing us!


16.55

Everyone joins the Turquoise Stage for the Champagne Keynote Address

Session 5

New customer dynamics

17.00
Champagne Keynote Address

Transforming our relationships with customers through truly digital banking


Linda Duncombe, Citi - MoneyLIVE Banking Events
Linda Duncombe

Chief Marketing Officer, Global Head of Growth, Citi FinTech , Citi

17.20

Innovating in the next decade of disruption


Eleni Coldrey, Equinix - MoneyLIVE Events
Eleni Coldrey

Business Development Director , Equinix

17.40
Champagne Keynote Address

Delivering the ultimate in customer convenience


Karen Pepper, Amazon Pay - MoneyLIVE Banking Events
Karen Pepper

Head of the UK, Amazon Pay , Amazon

18.00

Chair’s closing remarks, end of Day 1 followed by MoneyLIVE Winter Warmer drinks reception

09.00

Chair's opening remarks - Declan Curry, Journalist and Broadcaster

Session 6

A platform for change - marketplace banking and beyond

09.05
Keynote address

New beginnings: e-commerce players and financial services


Toshihiko Otsuka, Rakuten Bank - MoneyLIVE Events
Toshihiko Otsuka

Chief Executive Officer and Director , Rakuten Europe Bank

09.25

Marketplace Beta and beyond: designing new business models for banking


Tom Foster-Carter, Monzo - MoneyLIVE Banking Events
Tom Foster-Carter

Chief Operating Officer , Monzo

09.40

A marketplace of financial services and payments: exploring new territories


Julian-Sawyer-Starling-Bank
Julian Sawyer

Chief Operating Officer , Starling Bank

09.55

Marketplace and lifestyle banking: banking on a new competitive environment


Wiil-Stevens
Will Stevens

Partner , PwC

Sander Daniels

Senior Director, Financial Services EMEA , Salesforce

10.15

Taking the steps towards lifestyle banking


Alex-Weber-N26
Alex Weber

Head of International Markets , N26

10.30
Leaders’ Forum

Building a compelling platform: future-proofing banking

• From a passive to an active role: finding ways to add real value to the customer relationship
• Account aggregation is just the first step: the benefits of marketplace banking
• Looking to the WeChat model: making the banking app a destination app
• How can banks use analytics to deliver compelling digital lifestyle portals?
• Beyond financial services: offering a wider and more compelling proposition
• Amazon and Google as platforms for banking: hot air or serious threat?


Toshihiko Otsuka, Rakuten Bank - MoneyLIVE Events
Toshihiko Otsuka

Chief Executive Officer and Director , Rakuten Europe Bank

Tom Foster-Carter, Monzo - MoneyLIVE Banking Events
Tom Foster-Carter

Chief Operating Officer , Monzo

Ricky Knox, Tandem Money Limited - MoneyLIVE Banking Events
Ricky Knox

Founder , Tandem

Alex-Weber-N26
Alex Weber

Head of International Markets , N26

Julian-Sawyer-Starling-Bank
Julian Sawyer

Chief Operating Officer , Starling Bank

11.00

Refreshments

Session 7

Integrating the best of the physical and digital worlds | Designing and delivering high-value products | Bank and FinTech partnerships: where next?

Turquoise Stage: Integrating the best of the physical and digital worlds
Jet Stage: Designing and delivering high-value products
Opal Stage: Bank and FinTech partnerships: where next?
11.30

The synergy of bricks and clicks

• The elusive omnichannel experience: what exactly does this mean and what do customers want from bank branches?
• Turning the branch into a digital advisory hub: how can technology enable this evolution?
• Handing over the power of new technology to front-line staff: how can they be better prepared to deal with more complex financial queries?


Paul Riseborough, Metro Bank - MoneyLIVE Banking Events
Paul Riseborough

Chief Commercial Officer , Metro Bank

11.50

Innovate or die: winning with digital transformation, frictionless banking and customer experience

From tech start-ups to new competition and demand for elevated customer experiences, nervous banks and credit unions have become exceedingly vulnerable to digital disruption. However, even though customers are pivoting more and more to digital channels to conduct their business, branches are still in demand to help solve complex issues and find personalised advice. In this presentation, Glenn Shoosmith will reveal how banks can navigate disruption through tackling the omnichannel challenge, reimagining branch functions, supercharging branch staff and more.


Glenn Shoosmith, BookingBug - MoneyLIVE Events
Glenn Shoosmith

Founder and Chief Executive Officer , BookingBug

12.10

Out-of-industry case study


12.30
Panel discussion

Maintaining the ‘human touch’: paving the way to digital-centric physical spaces

• Changing needs: what are customers demanding from their branch and in-store experiences?
• What lessons can be learnt from developments in the retail sector?
• What does an immersive physical banking experience look like?
• Which technologies have the capability of deepening the in-store customer experience?
• The omnichannel challenge: designing a cohesive strategy around online, in-branch and mobile experiences
• How can banks’ balance operational costs with digital innovation?


Paul Riseborough, Metro Bank - MoneyLIVE Banking Events
Paul Riseborough

Chief Commercial Officer , Metro Bank

Alison Port, Leeds Building Society - MoneyLIVE Banking Events
Alison Port

Director of Strategy , Leeds Building Society

11.30
Case study | Moneyfarm

Taking wealth management into the digital age

Wealth management services are now no longer the preserve of the rich. Equipped with AI tools and more, digital wealth manger Moneyfarm empowers its customers to take control of their finances. With digital private pensions in the pipeline, Moneyfarm shows that even the most traditional products can be digitised. In this case study, Giovanni Daprà will explore how products can be redesigned to suit customers’ digital demands.


Giovanni Dapra, Moneyfarm - MoneyLIVE Banking Events
Giovanni Daprà

Co-founder & Chief Executive Officer , Moneyfarm

11.55

Understanding connected experiences: network intelligence for open banking and beyond


Ronan Phelan, ThousandEyes - MoneyLIVE Events
Ronan Phelan

Financial Services Lead , Thousand Eyes

Nitin Nayar, ThousandEyes - MoneyLIVE Events
Nitin Nayar

Senior Solutions Engineer , Thousand Eyes

12.15

A digital-first approach to product design

• Which technologies have the greatest potential to enhance digital customer experiences?
• How can data be better used to create products tailored to individual customers?
• Adopting the start-up mentality: how can banks make the most of FinTech partnerships in product design?
• What new products are emerging as a result of PSD2?


Kat Robinson, Metro Bank - MoneyLIVE Banking Events
Kat Robinson

Retail Products Director , Metro Bank

12.35
Panel discussion

Creating must-have banking products and services

• What innovation can be found in product design today?
• The new standard of mobile UX: how has open banking upended customer expectations and how is the industry responding?
• To what extent will the future success of banks hinge on the ability to deliver meaningful and personalised value-added services?
• Meaningful change: how can partnerships with FinTechs be maximised to ensure the successful design and delivery of new products?
• What new products could land on the market over the next ten years?
• New revenue streams: where will they come from and which will be most significant?


Giovanni Dapra, Moneyfarm - MoneyLIVE Banking Events
Giovanni Daprà

Co-founder & Chief Executive Officer , Moneyfarm

Kat Robinson, Metro Bank - MoneyLIVE Banking Events
Kat Robinson

Retail Products Director , Metro Bank

Speaker Placeholder
Pella Frost

Head of Strategy and Customer Experience, Products , TSB Bank

Antony Elliott, Fairbanking Foundation - MoneyLIVE Events
Antony Elliott

Founder , The Fairbanking Foundation

11.30

Chaired by


Elina-Mattila-Mobey-Forum
Elina Mattila

Executive Director , Mobey Forum

11.35

Bringing the unknown to banking: the benefit of partnerships

• What are the most valuable lessons banks can learn from building dynamic partnerships with FinTechs?
• Ironing out the creases: what are the difficulties facing banks in adopting FinTech partnerships?
• Finding the perfect partner: ensuring contrasting cultures align


Frank Jan Risseeuw, Yolt - MoneyLIVE Banking Events
Frank Jan Risseeuw

Chief Executive Officer , Yolt

11:55
Case study | SBC Colab

Nurturing the UK start-up community

SBC Colab connects banking innovators with the most exciting FinTech start-ups who are primed to redefine the industry. In this case study, Helene Panzarino will show how SBC Colab helps industry incumbents solve real business problems.


Helene Panzarino, Rainmaking Colab - MoneyLIVE Banking Events
Helene Panzarino

Managing Director , SBC Colab

12.30
Interview

New horizons, new strategies and new customers: bring on the FinTechs

• Maximising the power of collaboration: what successes have emerged and what can be learnt from the mistakes?
• In which areas of banking are partnerships with FinTechs proving most fruitful?
• How have customers responded to third-party providers?
• 10 years down the road: how might the bank-FinTech relationship evolve?


Interviewer

Asif Faruque

Head of Content , Level 39

Interviewee

Kate Bohn - Lloyds Banking Group | MoneyLIVE Conferences
Kate Bohn

LBG Innovation Lead for Incubator & Accelerator Relationships , Lloyds Banking Group

13.05

Lunch

Session 8

Tech Showcase | Navigating the new data landscape | TPPs: new kids on the block

Turquoise Stage: Tech showcase
Jet Stage: Navigating the new data landscape
Opal Stage: TPPs - new kids on the block
14.05

Voice tech: realising its potential in banking

• Why should voice be the next development as part of an overall omnichannel strategy?
• Voice data: what can be done with this new source of data?
• Product innovation in voice: what has been done to date?
• Hands-free payments: will voice become customers’ preferred platform for payments?


Ben Chisell, Starling Bank - MoneyLIVE Banking Events
Ben Chisell

Products and Marketing Director , Starling Bank

14.25

Tech in focus: separating the hype from the reality


Martin Smith
Martin Smith

Video Collaboration Specialist , Logitech

14:45

Getting into the swing of IoT

• The potential of IoT in payments, personalisation, fraud detection, credit assessment and more
• How can data from IoT devices be harnessed to offer concierge services?
• The connected customer: how data from IoT be harnessed to create better products


Dave Fleming, Mastercard - MoneyLIVE Banking Events
Dave Fleming

Global Head of Research & Development , Mastercard

14.20

Making the most of data to become market leaders

• Going against the grain: how sharing customer data can help the industry maintain relevance
• Bringing AI-driven analytics to the mainstream: improving self-service, pricing, personalisation and more
• Optimising analytical capabilities: what more must banks do?


Misha Rogalskiy - Monobank
Misha Rogalskiy

Co-founder , Monobank

Dima Dubilet - Monobank
Dima Dubilet

Co-founder , Monobank

14.40

Data as a commodity: discuss


15.00

Developing robust defensive strategies in information security

• What trends in cyber risks must financial services organisations be aware of?
• What new risks to data security are banks anticipating in a more open ecosystem?
• What initiatives are banks undertaking to educate customers on the potential risks to the security of their data?
• Deploying the most effective defences: which technologies are most effective in propping up the defences of banks?


Scott Barnett, TSB Bank - MoneyLIVE Banking Events
Scott Barnett

Chief Information Security Officer , TSB Bank

14.20

Reading the cards: predicting the role of third-party providers in financial services

• AISPs and PISPs: understanding the distinctions
• Gaining customer trust: is the biggest threat to the success of TPPs customers’ fear of the unknown?
• How might regulation of TPPs evolve?
• What do banks need to do in order to maintain customers’ first point of call in financial services?
• The evolution of TPPs over the next 10 years: what can the industry expect?


Steve Tigar, Money Dashboard - MoneyLIVE Banking Events
Steve Tigar

Chief Executive Officer , Money Dashboard

14.25

Connecting banks, TPPs and customers


15.00
Peer-to-peer discussion

A reshaping of the banking industry: the advent of TPPs

Open banking has changed the face of the industry forever. No longer will the traditional high street banks dominate the market, but now third-party providers will finally get a seat at the banking table. This peer-to-peer discussion will give delegates the opportunity to collectively pool their ideas and to find the answers to the following questions:
• Which organisations are likely to dominate in the AISP and PISP space, and why?
• The changing role of the bank: what steps do traditional banks need to take to adapt to this new environment?
• Customer reception to TPPs: what can be expected?


15.35

Refreshments

Session 9

A digital reincarnation

16.05

A paradigm shift in banking


16.25
A meeting of two minds

Digital lifestyles and the Bank of the Future

• Digital relevance vs. obsolescence: what must banks do to adapt?
• Giving customers choice: what services and products might banks provide in 10 years’ time?
• Specialisation: is this the way forward to counter the threat of disintermediation?
• How might the end of cross-subsidisation and free-if-in-credit banking transform the industry?
• Changing cultural mindsets: from banking products to lifestyle management
• Bank of Amazon and Google: responding to the potential threat of tech giants becoming AISPs


Joseph Gordon, First Direct- MoneyLIVE Banking Events
Joseph Gordon

Head of First Direct , First Direct

Stephen Dury, Santander - MoneyLIVE Banking Events
Stephen Dury

Director, New Business Models , Santander

16.55

Chair's closing remarks and end of conference

Who you could meet

Sponsors

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FINTECH RATE APPLICATION

If your organisation is a start-up at which has raised < €5 million in funding, < €2 million in annual revenues, and has been in business < 3 years you can apply for the FinTech Rate of £395*. 

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UPCOMING REPORT

The Future of Retail Banking Report

The Future of Retail Banking report presents fresh insights on open banking, the rise of the robots, blockchain, onboarding and channel innovation, and more.

 

The future face of the bank will belong to the bold. Are you prepared?

 

The Future of Retail Banking Report will be launched at MoneyLIVE Summit – pre-register for your digital download, and get your physical copy at the event!

Venue details

etc.venues 155 Bishopsgate, London

Advisory board

These are the partners who have helped us to make MoneyLIVE Summit more relevant and insightful than ever before. Our relationship with the Board helps us to keep our finger on the pulse and carefully craft the most exciting content for you.

David Hanley

Director Treasury and Business Development VMDB, Virgin Money

Simon Hamilton, Nationwide

Simon Hamilton

Chief Technology Officer, Nationwide

Megan Caywood, Starling Bank, MoneyLIVE Speaker

Megan Caywood

Chief Platform Officer, Starling Bank

Helen Page, CYBG Plc.

Helen Page

Group Innovation and Marketing Director, CYBG

Paul Riseborough, Metro Bank - MoneyLIVE Banking Events

Paul Riseborough

Chief Commercial Officer, Metro Bank

Stephen White, Yorkshire Building Society

Stephen White

Executive Director and Chief Operating Officer, Yorkshire Building Society

Hetal Popat, HSBC

Hetal Popat

Programme Director and Head, CMA Open Banking, HSBC

Paul Rippon, Monzo Bank

Paul Rippon

Co-founder and Deputy Chief Executive Officer, Monzo Bank

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More Advisory Board Members