Pushing the boundaries of digital innovation and development

2 – 3 July 2019

Suntec, Singapore

MoneyLIVE: Digital Banking ASEAN 2018 brought together 150+ banking innovators from across the ASEAN region and beyond. The agenda was carefully orchestrated to allow delegates to develop their understanding of the key issues facing the industry today, including Open Banking and the integration of FinTechs with banks.

“Expertly generated content. Fantastic gathering for an industry trying to crack the same problems that are centered on an agile, omni-channel consumer”

The Future of Digital Banking: Asia Pacific cut to the core opportunities and issues in Asia and had the right mix of established players and disruptors to make for an engaging and honest exchange”

The Future of Digital Banking: Asia Pacific delivered great content and an interesting range of speakers.  A great event for anyone looking learn more about the trends shaping future of our industry”

“I enjoy attending MoneyLIVE conferences. They give me the opportunity to network with my peers across the region and gain insight from a great panel of speakers”

2018 Speakers

Tran Minh Photo

Tran Minh

Deputy Chief Executive Officer and Chief Information Officer, Vietnam International Bank

Venkatesh Subbaraman Photo

Venkatesh Subbaraman

Regional Chief Operating Officer - Institutional Banking, ANZ Bank

Ramesh Narayanaswamy Photo

Ramesh Narayanaswamy

Group Chief Information and Operations Officer, CIMB Bank

Colin Dinn Photo

Colin Dinn

Chief Technology Officer & Head of Operations, Siam Commercial Bank

Bireshwar Dasgupta Photo

Bireshwar Dasgupta

Head, Analytics & Digital Propositions, Commercial Banking, Standard Chartered Bank

Manoj Bhojwani Credit Suisse

Manoj Bhojwani

Managing Director, Head of Private Banking Technology, Credit Suisse

Abhishek Seth Photo

Abhishek Seth

Head of Open Banking and API Technology, Citibank

Alex Ng Photo

Alex Ng

Head of Group Transaction Surveillance, OCBC Bank

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Who attends

ASEAN countries represented

2018 Agenda

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Day 1 Tuesday, 3 July 2018

Day 2 Wednesday, 4 July 2018

09.30

Welcome address by John Lawrence, Director - APAC, Marketforce

09.35

Chair's opening remarks

Session 1

The digital banking revolution

09.40

Embracing digital transformation: devising strategies for success

  • Exploring 2018’s most exciting innovations: a plan of action
  • What are the benefits of investing in a digital workforce?
  • Staying agile: making decisions today for tomorrow’s world
  • Demonstrating value: building a sustainable strategy to merit sustained investment

Tran Minh Photo
Tran Minh

Deputy Chief Executive Officer and Chief Information Officer , Vietnam International Bank

10.00

Banking the unbanked: reaching 600 million users across ASEAN

  • How is digitalisation changing the way customers are banking?
  • Analytics and insights: fostering financial inclusion throughout ASEAN and beyond
  • What strategies can increase the unbanked to take up mobile banking?

Jaede Tan Photo
Jaede Tan

Regional Director, Southeast Asia, ANZ and India , App Annie

10.20
Leaders’ forum

Delivering the bank of tomorrow

  • Developing an action plan for digitalisation: what are the key elements?
  • Updating the outdated: a spotlight on legacy systems and their challenges
  • What functions will customers expect their bank to provide over the next decade?
  • Will banks no longer have such a strong branch presence?
  • How can banks adapt to serve a different purpose during the innovation revolution?
  • Solving the hiring gap: better ways to harness innovation in the current climate

Tran Minh Photo
Tran Minh

Deputy Chief Executive Officer and Chief Information Officer , Vietnam International Bank

Venkatesh Subbaraman Photo
Venkatesh Subbaraman

Regional Chief Operating Officer - Institutional Banking , ANZ Bank

Manoj Bhojwani Credit Suisse
Manoj Bhojwani

Managing Director, Head of Private Banking Technology , Credit Suisse

Abraham Tachjian Photo
Abraham Tachjian

Director - Digital Banking , Standard Chartered Bank

Jaede Tan Photo
Jaede Tan

Regional Director, Southeast Asia, ANZ and India , App Annie

11.00

Refreshments

Session 2

Capitalising on artificial intelligence

11.30

How can AI revolutionise digital banking?

  • Which areas of banking will see the greatest uptake of AI?
  • Pinpointing the process: how can AI be integrated into banking efficiently and effectively?
  • Improving customer experience: ensuring AI delivers a delightful customer journey
  • To what extent are customers willing to accept AI banking?

Colin Dinn Photo
Colin Dinn

Chief Technology Officer & Head of Operations , Siam Commercial Bank

11.50
Case Study | Facebook

Banking with chatbots and their integration with Facebook messenger

‘CitiBot’ and ‘DORI’ are examples of a new form of AI chatbot shaping the future of mobile banking and providing a wide range of consumer banking experiences.  Rowan Spinks will discuss the journey so far of conversational banking via messaging and take a look at the future of this technology.


Rowan Spinks Photo
Rowan Spinks

Client Partner , Facebook

12.10

Leveraging artificial intelligence against money laundering

  • Different approaches: rule-based or AI/machine learning processes to combat AML
  • How can productivity be increased in this new area of Artificial Intelligence?
  • What can be done to mitigate the risk of implementing AI transaction monitoring system?
  • What requirements are needed to implement AI transaction monitory systems?

Alex Ng Photo
Alex Ng

Head of Group Transaction Surveillance , OCBC Bank

12.45

Lunch

Session 3

Open Banking – the world of open APIs

14.00

A view from the EU: applying PSD2 to Asia

  • What can Asian banks learn from analysing the current changes in Europe?
  • How is PSD2 changing consumer behaviour?
  • Recalibrating the model: assessing the Asian response to open APIs
  • Aligning innovation with the regulatory and technical standards

Umang Moondra Photo
Umang Moondra

Advisor , Fidor

14.20

The bank as a platform: a new business model

  • How is the current banking system under pressure?
  • The power of technology: reinventing customer experience and effective operations
  • What are the main structural constrains banks are facing today?

Crisitano Motto Photo
Crisitano Motto

Digital Evangelist , Teradata

14.40
Panel discussion

Understanding open banking: making APIs a success

  • Connecting systems together in more simple, efficient and replicable ways
  • Responding to consumer desire: creating better digital solutions through open APIs
  • Exploring further security needs: how can data be kept secure?
  • What opportunities are there to be a Payment Initiation Service Provider?
  • What opportunities are there to be an Account Information Service Provider?
  • How can APIs be used for banks to collaborate more efficiently with FinTechs?
  • Digital agility: what can banks do to allow for more APIs to be opened?
  • Thinking ahead: how can banks best succeed in an increasingly open climate?

Umang Moondra Photo
Umang Moondra

Advisor , Fidor

Abhishek Seth Photo
Abhishek Seth

Head of Open Banking and API Technology , Citibank

Jen Chian Chua Photo
Jen Chian Chua

Head of Open Banking and API Management , Standard Chartered Bank

15.20

Refreshments

Session 4

Providing the seamless customer journey

16.00

Harnessing technology to improve customer on-boarding

  • What does digital on-boarding entail and what are the challenges to delivering it?
  • Avoiding abandonment: what are the key pitfalls?
  • How important is it to be able to seamlessly change channels during on-boarding?
  • Increasing customer loyalty through successful digital on-boarding

Pramodh Rai
Pramodh Rai

Chief Product Officer , Funding Societies

16.10

Keeping up with changing customer behaviour in the digital space

  • How is customer behaviour changing due to the rise of technology and choice?
  • Putting Users First: listening to users and how that drives everyday choices
  • Mutual benefits: working together to generate greater value?

Rohith Murthy

Founder and Managing Director , SingSaver

16.30

Leveraging AI to improve financial marketing efficiency to benefit the customer

  • Using AI to deliver personalization and relevance at a large scale
  • How AI can be used to make marketing more efficient and used more effectively
  • The implications of AI to customer experience and satisfaction
  • Hear from the experts: How AI should be used to make digital marketing more effective

Xiaofeng Wang Photo
Xiaofeng Wang

Senior Analyst , Forrester

17.00

Chair’s closing remarks and end of Day 1

17.05

Marketforce hosted drink's reception

09.30

Chair's opening remarks

Session 5

A new world of opportunity for FinTechs

09.35
Opening Keynote

How can banks make sense of digital disruption?


Ramesh Narayanaswamy Photo
Ramesh Narayanaswamy

Group Chief Information and Operations Officer , CIMB Bank

09.55

The future of FinTechs:  how is FinTech set to develop?

  • In what direction are FinTech start-ups heading?
  • Nurturing deep tech: how is this FinTech area progressing?
  • Finding the perfect partner: identifying the right fit for your organisation
  • Will the same level of investment in FinTechs be sustained in the future?

Fernn Lim Photo
Fernn Lim

Head of Culture and FinTech Acceleration , OCBC Bank

10.15

Bridging the gap between old and new: the hybrid fiat & crypto model

  • What do millennial customers want in the digital payments?
  • The emergence of cryptocurrency: what will the future look like?
  • What are the limitations of cryptocurrency in the digital payments space?

Seimin Kuan Photo
Seimin Kuan

APAC Managing Director , Wirex

10.40
Panel discussion

Harnessing innovation: incorporating digital ‘disruption’ into banking

  • The creation of ‘innovation labs’: are these effective innovation stimulators?
  • How can you strike the right balance to keep both partners happy?
  • What benefits are there in combining with a FinTech early in the innovation process?
  • What strategies are most successful in delivering truly innovative results?
  • Which areas are ripe for FinTech disruption?
  • How can banks offer the same level of customer service that FinTechs offer?
  • Innovation longevity: ensuring that new ideas become a reality
  • Changing behaviours: ensuring Proof of Concepts are given time to develop in banks

Fernn Lim Photo
Fernn Lim

Head of Culture and FinTech Acceleration , OCBC Bank

Felix Tan Photo
Felix Tan

Managing Director , The Finlab

Colin Allison Photo
Colin Allison

Senior Programme Manager , Rainmaking Innovation

Nicola Castelnuovo

Co-Founder and Chief Commercial Officer , Crowdo

Bireshwar Dasgupta Photo
Bireshwar Dasgupta

Head, Analytics & Digital Propositions, Commercial Banking , Standard Chartered Bank


11.20

Refreshments

Session 6

The power of mobile banking

11.50
Case Study | Revolut

Providing a competitive mobile banking app

Revolut offers a digital current account alternative with free international money transfers and global fee-free spending with the real exchange rate.  With over 1.5M+ people using its neo-banking service worldwide, the organisation is launching in Singapore in early 2018. In this presentation, Jakub Zakrzewski will outline Revolut’s strategy to develop further in Asia’s financial services hub and how it will go about trying to engage more people to use its app.


Jakub Zakrzewski Photo
Jakub Zakrzewski

International Expansion General Manager , Revolut

12.10
Panel discussion

Dealing with change: ensuring mobile banking meets evolving customers’ needs

  • In what respects do current mobile banking apps fail to meet customer’s requirements?
  • How best can banks ensure services suit both the customer’s needs and their own?
  • To what extent are mobile banking users restricted by their mobile data plans?
  • How effective are digital tokens in doing away with physical dongles?
  • Mobile for everyone: how do different generations’ needs differ?
  • Overcoming the challenges of designing mobile-led products and services
  • Will all services offered in branch be offered on mobile in the future?

Leo Koesmanto Photo
Leonardo Koesmanto

Executive Director, Head of Digital Banking , DBS Bank

Jakub Zakrzewski Photo
Jakub Zakrzewski

International Expansion General Manager , Revolut

Ophelia Ho Photo
Ophelia Ho

Vice President – Global Digital Mobile Retail Banking , HSBC

12.50

Lunch

Session 7

Mapping the future of digital payments

13.50

Improving digital payments: increasing security systems

  • Why does there need to be an improvement in this area?
  • How can we secure the rapidly evolving digital payments ecosystem
  • New technologies: how can AI and biometrics be utilised in payment systems?
  • Solving the trade off: historic security for customer convenience

Nimit Gulati Photo
Nimit Gulati

Vice President- Authentication & Identity Solutions, Asia Pacific , Mastercard

14.10

Title to be confirmed


Speaker Placeholder
Nabil Ibenbrahim

eVP - Regional Director Middle East and Asia , HPS

14.30

Payment innovation: ensuring high-level customer experience

  • How can new payment platforms be integrated with existing ones?
  • Working with start-ups: an avenue for better customer engagement
  • Speed of payments: ensuring foreign exchange rates do not impact transactions
  • Capitalising on P2P opportunity: a plan of action

Naushad Hussain Photo
Naushad Hussain

Head of Global Retail Payments , CIMB Bank

Session 8

The future of blockchain - uses beyond current convention

15.05
Keynote closing address

Central Bank Digital Currencies: what direction is this new technology headed?


Antony Lewis Photo
Antony Lewis

Director of Research , R3CEV

15.30

Chair’s closing remarks and end of conference

2018 Sponsors

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2 day conference pass, lunch & refreshments and a drinks reception

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Venue Details

Suntec Convention and Exhibition Centre

Suntec Singapore International Convention and Exhibition Centre

1 Raffles Boulevard, Suntec City, Singapore 039593

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