Europe’s leading retail banking conference

26 – 27 November 2018

etc.venues 155 Bishopsgate, London

attendees

speakers

international banks

hours of content

A premier forum for all of Europe’s leading banks to explore the future of retail banking

Two days, 3 stages, 400+ attendees: MoneyLIVE Summit brings gives you the chance to network with banking mavericks and be inspired by more than 80+ game changers in the banking industry. With 3 stages covering everything from the Bank of the Future, to applications in AI, to FinTech partnerships and more, this conference covers everything you need to make a real impact on the industry.

 

“This continues to be one the leading events in the banking industry’s calendar, bringing together the most influential speakers and attendees”

Products Director, TSB Bank

“If you’re looking for a fantastic event that provides meaningful insights from those shaping the banking industry, look no further than MoneyLIVE!”

Payments Director, Virgin Money

“An excellent event – well organised, with a great breadth of interesting and relevant discussion topics! Certainly thought-provoking!”

Open Banking Director, Barclays

“An engaging and dynamic event, executed professionally and drawing on a diverse range of sources and perspectives on what it means to deliver transparency to customers in Financial Services”

Director of Enterprise Risk, Metro Bank

What you will learn

  • How to be more than a bank and take the steps towards building a lifestyle portal
  • What it takes to succeed in an open API-driven environment
  • Forecasting banks and TPPs future relationship
  • Understand data as a commodity and the new dynamic between customers and banks
  • Where now and next for AI

Speakers

Kirsty Rutter Barclays

Kirsty Rutter

Managing Director & Innovation Officer, Barclays Bank

toshihiko ostuka

Toshihiko Otsuka

Chief Executive Officer & General Manager, Rakuten Bank

Joe Gordon First Direct

Joseph Gordon

Head of First Direct, First Direct

Ewan MacLeod

Chief Digital Officer, Nordea

Stephen-Dury-photo

Stephen Dury

Director, New Business Models, Santander

Debjani Roy

Global Head of Technology, Robotics & Artificial Intelligence, Citi

Karen Pepper Amazon

Karen Pepper

Head of the UK, Amazon Pay, Amazon

tom foster-carter

Tom Foster-Carter

Chief Operating Officer, Monzo

Loading...
More Speakers

Who attends

Agenda

Expand All +
Collapse All -

Day One Monday, 26 November 2018

Day 2 Tuesday, 27 November 2018

09.00

Welcome address

09.05

Chair's opening remarks - Declan Curry, Journalist and Broadcaster

Session 1

The Future is Open

09.10
Keynote address

Banking on the FinTech API economy


Kirsty Rutter Barclays
Kirsty Rutter

Managing Director & Innovation Officer,
Barclays Bank

09.30
Keynote address

Handing the reins back to the customer


Ewan MacLeod

Chief Digital Officer,
Nordea

09.50

An open API revolution


10.10
Leaders’ Forum

Open banking: expanding the horizons of innovation

  • How are open API strategies enabling banks to further digital innovation?
  • From a reactive to proactive mindset: making the most of the opportunities of open banking
  • Avoiding becoming the dumb pipes: delivering a proposition that genuinely excites customers
  • What changes can be seen as a consequence of the CMA open banking initiative?
  • Here come the AISPs and PISPs: how can banks protect their relationships with customers?
  • Who is most likely to emerge as the victor in the AISP and PISP space?
  • In what ways can FinTech partners help strengthen customer relationships?
  • How might partnerships with FinTechs provide banks with access to new revenue streams?

Kirsty Rutter Barclays
Kirsty Rutter

Managing Director & Innovation Officer,
Barclays Bank

Ewan MacLeod

Chief Digital Officer,
Nordea

Chad West

Chief Marketing Officer,
Revolut

10.50

Refreshments

Session 2

Stages

Turquoise Stage: The rise of the intelligent machine
Jet Stage: Let's talk payments
Opal Stage: FinTech Central
11.25

AI: pushing the boundaries of banking

• Uncovering a wealth of opportunity in artificial intelligence: what impact will it have on banking over the next ten years?
• The convergence of Big Data and AI: how will this transform the customer experience?
• From RPA to artificial intelligence: what roadblocks can banks expect to encounter?
• Increasing staff efficiency: understanding how AI can truly support internal operations
• How can data be readied for AI strategies?
• What more can AI teach banks about their customers?


Debjani Roy

Global Head of Technology, Robotics & Artificial Intelligence,
Citi

11.45
Case study

12.05

Creating a strategy for AI development


12.25
Panel discussion

Gaining momentum in digital transformation: maximising the potential of artificial intelligence

• In which areas of banking is the technology proving to be most effective?
• Maturity of the technology: is AI ready for the banking industry to implement at scale?
• How can AI and ML maximise the effectiveness of data analytics?
• Readying data for AI strategies: what more needs to be done?
• What challenges have banks encountered on the way?
• In what ways does AI augment, rather than contradict, the capabilities of the human workforce?
• Robot gone rogue: monitoring AI and putting preventative measures in place


Debjani Roy

Global Head of Technology, Robotics & Artificial Intelligence,
Citi

Carly Sutherland

Artificial Intelligence,
RBS

Francois Blanc

Head of Customer & Innovation,
Santander

11.25

Transforming the payments experience post-PSD2

• Understanding the Regulatory Technical Standards of PSD2: what can be expected and how can banks and payments providers prepare?
• What moves have we seen in the industry to date?
• Going beyond PSD2: what more can be done to drive innovation and competition in payments?


Simon Eacott RBS
Simon Eacott

Head of Innovation and Business Development, Payments,
Royal Bank of Scotland

11.45

Exploring the payments landscape of tomorrow


12.05

Case study


12.35
Panel discussion

The journey towards ever-greater payments convenience

• In what ways will PSD2 equip players in the market with the ability to innovate?
• The rising prominence of retailers: will this be the end of the merchant acquirer?
• Where will the bank sit in the payments network of the future?
• Conversational commerce: the next big innovation?


Lana Abdullayeva Lloyds Banking Group Finance
Lana Abdullayeva

Director, Open Banking & PSD2,
Lloyds Banking Group

Nick Kerigan, Managing Director, Future Payments, Barclaycard
Nick Kerigan

Managing Director, Future Payments,
Barclaycard

Tao Tao photo
Tao Tao

Director of Business Development,
Alipay

11.25

Pitch | Limitless


Sara Koslinska

Chief Executive Officer,
Limitless

11.35

Pitch | BitHolla


Alireza Beikverdi

Chief Executive Officer,
BitHolla

11.45

Pitch | Paybase


Anna Tsyupko

Chief Executive Officer,
Paybase

11.55

Pitch | Advanon


Phil Lojacono

Founder & CEO,
Advanon

12.05

Pitch | FundShop


Leonard de Tilly

Chief Executive Officer,
FundShop

12.15

Pitch | PayLead


Charles de Gastines

Chief Executive Officer,
PayLead

12.25

Pitch | Covercy


Doron Cohen

Chief Executive Officer,
Covercy

12.35

Further pitches to be announced

Would you like to pitch at MoneyLIVE Summit? Apply to speak by emailing us!


13.00

Lunch

Session 3

Stages

Turquoise Stage: A data-driven world
Jet Stage: Identifying the customer - digital advances
Opal Stage: FinTech Central
14.15

Data portability: a game-changer for banks?

• Understanding customers’ right to data portability: how are customers’ relationships with banks set to transform?
• The empowered customer: how will customer behaviour change as a result of GDPR?
• Data as a currency: what can banks do to convince customers of the benefits of sharing data?
• Succeeding in this data-centric world: which organisations will come out on top?


14.35

Making the most of the data goldmine


14.55
Panel discussion

Putting data at the centre of customer strategies

• How can data analytics strategies be overhauled for banks to deliver truly intuitive services and products?
• What data is the ‘right’ data: do banks run the risk of drowning in data?
• The here and now in data analytics: what impact might AI and automation have on this?
• Turning the fickle customer into a loyal one in an era of data portability
• Tailoring value-added services to the customer: optimising your data strategy
• New marketing approaches for a GDPR-world: how can banks maintain consistent dialogue with customers?
• The right to be forgotten: how are banks approaching this aspect of GDPR?


Tony Crane Bank of Ireland
Tony Crane

Customer Experience Director,
Bank of Ireland

14.15

Digital identities: the foundation of a shared digital future?

• What benefits can digital identities offer to both banks and customers?
• Reducing levels of fraud: will digital identity be enough to verify customer identities?
• Ensuring consistency across the industry: does this require a push from governments and regulators?
• How significant a role is blockchain likely to play?


Stéphane Mouy

Head of Group Services – Legal,
BNP Paribas

14.35

Who are you? Streamlining and optimising customer verification


14.55

Customer verification and authentication: the role of new technologies

• How might new data sources be used to verify customer identities?
• Biometrics: is this the way forward and which approach will win through?
• How exactly can artificial intelligence enhance customer due diligence?
• Strong Customer Authentication (SCA): what can PSPs do to ensure excellent customer experiences are not compromised?


14.15

Pitch | Oz Forensics


Svetlana Efimova

Chief Executive Officer,
Oz Forensics

14.25

Pitch | Wealthify


michelle_pearce
Michelle Pearce

Co-founder and Chief Investment Officer,
Wealthify

14.35

Pitch | CollectAI


Steve Emecz
Steve Emecz

Chief Commercial Officer,
CollectAI

14.45

Pitch | GiniMachine


dmitry dolgorukov
Dmitry Dolgorukov

Chief Executive Officer,
GiniMachine

14.55

Pitch | Bond.ai


Uday Akkaraju
Uday Akkaraju

Chief Executive Officer,
Bond.ai

15.05

Further pitches to be announced

Would you like to pitch at MoneyLIVE Summit? Apply to speak by emailing us!


15.30

Refreshments

Session 4

Stages

Turquoise Stage: Remaking the customer relationship
Jet Stage: Accelerating onboarding
Opal Stage: FinTech Central
16.00
Out-of-industry case study | CitizenM

Lessons from the hospitality industry

‘Welcome to a new kind of hotel’. From hiring actors providing on-site assistance to ‘moodpads’ in every room, CitizenM hotels have set a new benchmark for the hospitality industry, giving its competitors a wake up-call to the demands of the digitally-savvy customer. In this case study, Lennert de Jong will outline how CitizenM made the most of technological innovation and predictive analytics to shake up the traditional hotel model.


Lennert de Jong

Commercial Director,
CitizenM Hotels

16.25

Turning customers into brand cheerleaders


16.45
Panel discussion

Helping customers discover the delight in banking

• Maintaining digital relevance: what exactly do customers want?
• Co-creating with customers: the power of communities
• Designing and offering the right value-added services for customers: where can banks look to for inspiration?
• The power of voice: will home assistants be the key to deepening customer engagement?
• Understanding the challenges and opportunities of creating a strong brand: redefining what banking means to customers


Samantha White, Barclays Bank
Samantha White

Director of Customer Advocacy,
Barclays Bank

Jordana Cohen

Director, Risk & Authentication Products,
VISA

16.00
Case study | Moneyou

Pain-free and 100% digital customer acquisition

Imagine being able to open a new bank account in just a few minutes? Moneyou, ABN Amro’s fully-digital consumer offering, offers this and has managed to create one of the most delightful onboarding experiences for the market. In this case study, Menno van Leeuwen will walk delegates through Moneyou’s onboarding design process and share how technology can be harnessed to deepen customer engagement from the very first moments of sign-up.


Menno van Leeuwen Speaker Photo
Menno van Leeuwen

Business and Customer Development Lead,
Moneyou

16.20

Customer onboarding simplified: generating customer loyalty from Day One


16.40
Fireside chat

Excellent, seamless and safe: effortless customer onboarding

• Customer feedback: which areas of the onboarding process typically give customers the biggest headaches?
• Digital passports: how might this turn the onboarding process on its head?
• Integrating biometrics in the onboarding process: designing complete and engaging digital strategies
• RegTech: to what extent is this the answer to balancing compliance with excellent customer experiences?


16.00

Further pitches to be announced

Would you like to pitch at MoneyLIVE Summit? Apply to speak by emailing us!


17.10

Everyone joins the Turquoise Stage for the Champagne Keynote Address

Session 5

Exclusive keynote

17.15

Innovating in the next decade of disruption


17.35
Champagne Keynote Address

Delivering the ultimate in customer convenience


Karen Pepper Amazon
Karen Pepper

Head of the UK, Amazon Pay,
Amazon

18.00

Chair’s closing remarks, end of Day 1 followed by a drinks reception

09.00

Chair's opening remarks - Declan Curry, Journalist and Broadcaster

Session 6

A platform for change - marketplace banking and beyond

09.05
Keynote address

New beginnings: e-commerce players and financial services


toshihiko ostuka
Toshihiko Otsuka

Chief Executive Officer & General Manager,
Rakuten Bank

09.20

Marketplace Beta and beyond: designing new business models for banking


tom foster-carter
Tom Foster-Carter

Chief Operating Officer,
Monzo

09.35

Building a financial services marketplace


Megan Caywood, Starling Bank
Megan Caywood

Chief Platform Officer,
Starling Bank

09.50

Marketplace and lifestyle banking: banking on a new competitive environment


10.10

Taking the steps towards lifestyle banking


Timo Meyer

Market Expansion Lead,
NUMBER26

10.25
Leaders’ Forum

Building a compelling platform: future-proofing banking

• From a passive to an active role: finding ways to add real value to the customer relationship
• Account aggregation is just the first step: the benefits of marketplace banking
• Looking to the WeChat model: making the banking app a destination app
• How can banks use analytics to deliver compelling digital lifestyle portals?
• Beyond financial services: offering a wider and more compelling proposition
• Amazon and Google as platforms for banking: hot air or serious threat?


toshihiko ostuka
Toshihiko Otsuka

Chief Executive Officer & General Manager,
Rakuten Bank

tom foster-carter
Tom Foster-Carter

Chief Operating Officer,
Monzo

Megan Caywood, Starling Bank
Megan Caywood

Chief Platform Officer,
Starling Bank

Timo Meyer

Market Expansion Lead,
NUMBER26

Ricky Knox, Tandem Money Limited
Ricky Knox

Founder,
Tandem

11.00

Refreshments

Session 7

Stages

Turquoise Stage: Integrating the best of the physical and digital worlds
Jet Stage: Designing and delivering high-value products
Opal Stage: Bank and FinTech partnerships: where next?
11.30

The synergy of bricks and clicks

• The elusive omnichannel experience: what exactly does this mean and what do customers want from bank branches?
• Turning the branch into a digital advisory hub: how can technology enable this evolution?
• Handing over the power of new technology to front-line staff: how can they be better prepared to deal with more complex financial queries?


Paul Riseborough, Metro Bank
Paul Riseborough

Chief Commercial Officer,
Metro Bank

11.50

Reimagining the bank branch for the digital age


12.10

Out-of-industry case study


12.30
Panel discussion

Maintaining the ‘human touch’: paving the way to digital-centric physical spaces

• Changing needs: what are customers demanding from their branch and in-store experiences?
• What lessons can be learnt from developments in the retail sector?
• What does an immersive physical banking experience look like?
• Which technologies have the capability of deepening the in-store customer experience?
• The omnichannel challenge: designing a cohesive strategy around online, in-branch and mobile experiences
• How can banks’ balance operational costs with digital innovation?


Paul Riseborough, Metro Bank
Paul Riseborough

Chief Commercial Officer,
Metro Bank

Alison Port

Director of Strategy,
Leeds Building Society

11.30
Case study | Moneyfarm

Taking wealth management into the digital age

Wealth management services are now no longer the preserve of the rich. Equipped with AI tools and more, digital wealth manger Moneyfarm empowers its customers to take control of their finances. With digital private pensions in the pipeline, Moneyfarm shows that even the most traditional products can be digitised. In this case study, Giovanni Daprà will explore how products can be redesigned to suit customers’ digital demands.


Giovanni Dapra
Giovanni Daprà

Co-founder & Chief Executive Officer,
Moneyfarm

11.55

Designing products fit for the customer of 2019 and beyond


12.15

A digital-first approach to product design

• Which technologies have the greatest potential to enhance digital customer experiences?
• How can data be better used to create products tailored to individual customers?
• Adopting the start-up mentality: how can banks make the most of FinTech partnerships in product design?
• What new products are emerging as a result of PSD2?


Kat Robinson

Retail Products Director,
Metro Bank

12.35
Panel discussion

Creating must-have banking products and services

• What innovation can be found in product design today?
• The new standard of mobile UX: how has open banking upended customer expectations and how is the industry responding?
• To what extent will the future success of banks hinge on the ability to deliver meaningful and personalised value-added services?
• Meaningful change: how can partnerships with FinTechs be maximised to ensure the successful design and delivery of new products?
• What new products could land on the market over the next ten years?
• New revenue streams: where will they come from and which will be most significant?


Giovanni Dapra
Giovanni Daprà

Co-founder & Chief Executive Officer,
Moneyfarm

Kat Robinson

Retail Products Director,
Metro Bank

Speaker Placeholder
Pella Frost

Head of Strategy and Customer Experience, Products,
TSB Bank

11.30

Bringing the unknown to banking: the benefit of partnerships

• What are the most valuable lessons banks can learn from building dynamic partnerships with FinTechs?
• Ironing out the creases: what are the difficulties facing banks in adopting FinTech partnerships?
• Finding the perfect partner: ensuring contrasting cultures align


Frank Jan Risseeuw Yolt
Frank Jan Risseeuw

Chief Executive Officer,
Yolt

11.35

The dos and don’ts of bank-FinTech collaboration


12.15
Case study | Rainmaking Colab

Nurturing the UK start-up community


Helene Panzarino

Managing Director,
Rainmaking Colab

12.40
Interview

New horizons, new strategies and new customers: bring on the FinTechs

• Maximising the power of collaboration: what successes have emerged and what can be learnt from the mistakes?
• In which areas of banking are partnerships with FinTechs proving most fruitful?
• How have customers responded to third-party providers?
• 10 years down the road: how might the bank-FinTech relationship evolve?


Interviewer

BenBrabyn
Ben Brabyne

Chief Executive Officer,
Level 39

13.05

Lunch

Session 8

Stages

Turquoise Stage: Tech showcase
Jet Stage: Navigating the new data landscape
Opal Stage: TPPs - new kids on the block
14.20

Voice tech: realising its potential in banking

• Why should voice be the next development as part of an overall omnichannel strategy?
• Voice data: what can be done with this new source of data?
• Product innovation in voice: what has been done to date?
• Hands-free payments: will voice become customers’ preferred platform for payments?


Ben Chisell
Ben Chisell

Products and Marketing Director,
Starling Bank

14.40

Tech in focus: separating the hype from the reality


15.00

Getting into the swing of IoT

• The potential of IoT in payments, personalisation, fraud detection, credit assessment and more
• How can data from IoT devices be harnessed to offer concierge services?
• The connected customer: how data from IoT be harnessed to create better products


Dave Fleming

Global Head of Research & Development,
Mastercard

14.20

Developing robust defensive strategies in information security

• What trends in cyber risks must financial services organisations be aware of?
• What new risks to data security are banks anticipating in a more open ecosystem?
• What initiatives are banks undertaking to educate customers on the potential risks to the security of their data?
• Deploying the most effective defences: which technologies are most effective in propping up the defences of banks?


Scott Barnett

Chief Information Security Officer,
TSB Bank

14.40

Data as a commodity: discuss


15.00

Making the most of data to become market leaders

• Going against the grain: how sharing customer data can help the industry maintain relevance
• Bringing AI-driven analytics to the mainstream: improving self-service, pricing, personalisation and more
• Optimising analytical capabilities: what more must banks do?


14.20

Reading the cards: predicting the role of third-party providers in financial services

• AISPs and PISPs: understanding the distinctions
• Gaining customer trust: is the biggest threat to the success of TPPs customers’ fear of the unknown?
• How might regulation of TPPs evolve?
• What do banks need to do in order to maintain customers’ first point of call in financial services?
• The evolution of TPPs over the next 10 years: what can the industry expect?


Steve Tigar

Chief Executive Officer,
Money Dashboard

14.25

Connecting banks, TPPs and customers


15.00
Peer-to-peer discussion

A reshaping of the banking industry: the advent of TPPs

Open banking has changed the face of the industry forever. No longer will the traditional high street banks dominate the market, but now third-party providers will finally get a seat at the banking table. This peer-to-peer discussion will give delegates the opportunity to collectively pool their ideas and to find the answers to the following questions:
• Which organisations are likely to dominate in the AISP and PISP space, and why?
• The changing role of the bank: what steps do traditional banks need to take to adapt to this new environment?
• Customer reception to TPPs: what can be expected?


15.35

Refreshments

Session 9

A digital reincarnation

16.05

A paradigm shift in banking


16.25
A meeting of two minds

Digital lifestyles and the Bank of the Future

• Digital relevance vs. obsolescence: what must banks do to adapt?
• Giving customers choice: what services and products might banks provide in 10 years’ time?
• Specialisation: is this the way forward to counter the threat of disintermediation?
• How might the end of cross-subsidisation and free-if-in-credit banking transform the industry?
• Changing cultural mindsets: from banking products to lifestyle management
• Bank of Amazon and Google: responding to the potential threat of tech giants becoming AISPs


Joe Gordon First Direct
Joseph Gordon

Head of First Direct,
First Direct

Stephen-Dury-photo
Stephen Dury

Director, New Business Models,
Santander

16.55

Chair's closing remarks and end of conference

Want to get involved?

Our attendees tell us their aim is to meaningfully connect with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

  • Thought-leadership sessions
  • One-to-one meetings
  • Hospitality packages
  • Exhibition space
  • On-site event branding

“In the past year I have worked with multiple different event organizers and I must say that the organization, support and commitment I experienced with MoneyLIVE was much better than with others.

You really excel in event organization and you know how to keep a customer happy. You understand the customers’ needs and bring great ideas to the table to help us to meet our goals.

I recommend MoneyLIVE to all! It is hard nowadays to find truly client-oriented companies!”

Sales Development Manager, Relay42

Scroll for more trending_flat

Who attends

Tickets

All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

When you buy 3 or more tickets

Loading...

Financial Services*

save £300 Early Bird Until 20 July

£995.00 + VAT

Full Price £1,295.00 + VAT

- +
tickets

Standard

save £300 Early Bird Until 20 July

£1,495.00 + VAT

Full Price £1,795.00 + VAT

- +
tickets

Your Order

You haven't added any tickets yet!

Total £0.00

Buy Tickets

Venue details

etc.venues 155 Bishopsgate, London

etc.venues 155 Bishopsgate

155 Bishopsgate, London EC2M 3YD

Get Directions Venue Website

Advisory board

These are the partners who have helped us to make MoneyLIVE Summit more relevant and insightful than ever before. Our relationship with the Board helps us to keep our finger on the pulse and carefully craft the most exciting content for you.

David Hanley

Director Treasury and Business Development VMDB, Virgin Money

Simon Hamilton, Nationwide

Simon Hamilton

Chief Technology Officer, Nationwide

Megan Caywood, Starling Bank

Megan Caywood

Chief Platform Officer, Starling Bank

Helen Page, CYBG Plc.

Helen Page

Group Innovation and Marketing Director, CYBG

Paul Riseborough, Metro Bank

Paul Riseborough

Chief Commercial Officer, Metro Bank

Stephen White, Yorkshire Building Society

Stephen White

Executive Director and Chief Operating Officer, Yorkshire Building Society

Hetal Popat, HSBC

Hetal Popat

Programme Director and Head, CMA Open Banking, HSBC

Sophie Guibaud, Fidor Bank

Sophie Guibaud

Vice President European Expansion & UK Managing Director, Fidor

Loading...
More Advisory Board Members