Innovate, Disrupt, Transform

 

12th – 14th March 2018

Mövenpick Hotel, Amsterdam

About the Conference

Meet the leaders driving real change at Europe’s most innovative retail banking conference.

MoneyLIVE: Retail Banking Europe 2018 brings together leading innovators from all corners of the European banking landscape. Gain practical, actionable insights with sessions on the hottest topics in the industry.

Our attendees will learn about successful strategies in response to everything from PSD2 and open banking through to artificial intelligence, challenger banks, FinTech, customer experience and digital transformation.

“Highly interested audience intensively discussing disruptive challenges of the financial industry, e.g. community engagement in banking, with very competent speakers”

Wolfgang Strobel

Chief Financial and Operating Officer, Fidor Bank

Countries Represented

Banks Represented

Hours of Networking

“This year’s Marketforce event gave me on one side a fresh view of the dynamics in the Retail banking sector, clearly pointing out the areas of focus and acceleration, on the other side added the flavour of fast growing Fintechs and start-ups. The result was useful and enriched insights alongside peer discussion on the current and future challenges of the industry.”

Tsvetanka Mintcheva

Head of Retail Banking, Unicredit Group

Speakers

Francois-Miqueu-CaixaBank | MoneyLIVE

Francois Miqueu

Chief Executive Officer, Consumer Finance

CaixaBank

Michael-Rouse-Klarna | MoneyLIVE

Michael Rouse

Chief Commercial Officer International

Klarna

Karin Dohm photo

Karin Dohm

Global Head of Regulatory Affairs and Group Structuring

Deutsche Bank

Ingrid Bocris Speaker photo

Ingrid Bocris

Head of Marketing and Digital for International Retail Banking

Société Générale

Mattias Fras Photo

Mattias Fras

Group Head of Robotics Strategy and Innovation

Nordea

Antonio Barzachki photo

Antonio Barzachki

Policy Expert, Consumer Protection, Financial Innovation and Payments

European Banking Authority

Philipp Buschmann Photo

Philipp Buschmann

Chief Executive Officer

Beeone

Speaker Placeholder

Stefanos Mytilineos

Deputy General Manager – Digital Business

Piraeus Bank

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Agenda

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FinTech Evening Monday, 12 March 2018

Day 2 Tuesday, 13 March 2018

Day 3 Wednesday, 14 March 2018

17:30

Arrival and refreshments

Introducing the FinTechs

18:00

Introductions from Chair


18:05

FinTech Lightning Pitches

Flux: receipts and loyalty that live in your banking app
Matty Cusden-Ross, Founder & Chief Executive Officer, Flux

Hatch Money: a smart bank dedicated to the self-employed
Adam Williams, Co-Founder & Chief Executive Officer, Hatch Money

Budgently: helping millennials make better financial decisions
Danny Mulders, Founder & CEO, Budgently

Combine: Google Now for personal mobile banking
Irakli Agladaze, Co-Founder & CEO, Combine

KlippaCast: making receipt purchasing data as accessible as online banking
Pieter-Paul van der Meer, Co-Founder, KlippaCast


18:50

Peer-to-Peer Discussion

Drinks and canapés served throughout


19:55

Chair’s Closing Remarks


9:00

Welcome address by Marketforce

9:05

Chair’s opening remarks

Session 1

A view from the top

9:10
Leaders’ Forum

Strategies for success: perspectives from across Europe

  • Anticipating PSD2 and GDPR: what impact is regulation having on board-level decisions?
  • Who are the new entrants to watch and how are they reshaping the industry?
  • Digital-only subsidiaries: the answer to competition from challenger banks?
  • The role of GAFA: transforming tomorrow’s banking landscape
  • How are banks driving change to keep pace in this ever-developing ecosystem?
  • How is collaboration with FinTech fuelling innovation?
  • The legacy question: how can operations be modernised alongside technology?
  • Is there still work to be done in changing the mind-set from product-led to customer-led?

Francois-Miqueu-CaixaBank | MoneyLIVE
Francois Miqueu

Chief Executive Officer, Consumer Finance
CaixaBank

Jessica-Niewierra-photo
Jessica Niewierra

Director - Mobile, Internet and Design
ABN AMRO

Kai Friedrich photo
Kai Friedrich

Chief Executive Officer
Consorsbank

Éva Hegedüs photo
Eva Hegedus

Chief Executive Officer
Granit Bank

9:40
Keynote insight from Spain

Francois-Miqueu-CaixaBank | MoneyLIVE
Francois Miqueu

Chief Executive Officer, Consumer Finance
CaixaBank

9:55
Keynote insight from the Netherlands

Jessica-Niewierra-photo
Jessica Niewierra

Director - Mobile, Internet and Design
ABN AMRO

10:10
Keynote insight from Germany

Kai Friedrich photo
Kai Friedrich

Chief Executive Officer
Consorsbank

10:25
Keynote insight from Hungary

Éva Hegedüs photo
Eva Hegedus

Chief Executive Officer
Granit Bank

10:40

Advisory session


11:00

Questions


11:10

Refreshments

Session 2

Unlocking the potential of open banking

11:40

Relishing the opportunity: preparing for the PSD2 deadline

  • Transcending uncertainty to create a concrete strategy
  • What opportunities does PSD2 provide to drive innovation?
  • What are the best use cases from early-movers?
  • A collaborative future: how instrumental will partnerships be post-PSD2?

Karin Dohm photo
Karin Dohm

Global Head of Regulatory Affairs and Group Structuring
Deutsche Bank

11:55

Advisory session


12:15

Thriving in an open-banking ecosystem

  • What new roles could a bank adopt in this transformed environment?
  • New products and services: what opportunities does open banking provide?
  • How can the relationship between the bank and customer be rejuvenated?

12:30

An update from the European Banking Authority: looking to the year ahead


Antonio Barzachki photo
Antonio Barzachki

Policy Expert, Consumer Protection, Financial Innovation and Payments
European Banking Authority

12:50

Questions


13:00

Lunch

Session 3

Workshops

14:15

In this session delegates will have the opportunity to attend one of the four workshops. Each workshop will run between 14.15 and 15.15.


Workshop Option 1

The Economics of Open Banking

This workshop will allow delegates to debate the changing economics of retail banking from three perspectives: the core proposition, regulatory change and customer behaviour.

Hosted by Frontier Economics


Workshop Option 2

Blockchain

This workshop will provide delegates with a dedicated forum on the potential and applications of blockchain technology.

Hosted by Infosys Finacle


Workshop Option 3

Security

This workshop tackles the current trends and challenges in the world of cybersecurity.


Workshop Option 4

GDPR

This workshop will demonstrate what GDPR means and how to prepare for this regulatory change.


15:20

Refreshments

Session 4

Winning in the artificial intelligence arena

15:50

Transforming customer interactions with AI

  • The journey so far: what can be learnt from current experience with AI?
  • How is customer perception of the technology changing?
  • Ensuring future excellence: continuing the improvement of CX through AI
  • How can AI be seamlessly integrated alongside staff?

Mattias Fras Photo
Mattias Fras

Group Head of Robotics Strategy and Innovation
Nordea

16:10

Realising the potential of machine learning

  • How is machine learning being leveraged together with predictive analytics?
  • What impact is machine learning having on pre-empting what customers want?
  • How do customers react to machine-led recommendations?
  • The skills situation: what skills are needed to continue developing the technology?

16:30

Advisory session


16:50

Questions


Session 5

FinTech focus

17:00
Fireside chat

One year on

  • What has the experience of the last twelve months been like?
  • What is the biggest change comparing twelve months ago to now?
  • Were there any big surprises along the way?
  • What progress has there been in terms of collaboration with incumbents?
  • What is the key to finding the right organisations to partner with?
  • How can a start-up put together a successful growth strategy?
  • How to combat the challenges of scalability

Philipp Buschmann Photo
Philipp Buschmann

Chief Executive Officer
Beeone

Niels Turfboer Speaker Photo
Niels Turfboer

Managing Director, Benelux & UK
Spotcap

17:35

Chair’s closing remarks


Close of day 2 followed by drinks reception

9:30

Chair’s opening remarks

Session 6

An ever-developing banking landscape

9:35
Keynote opening address

A new approach to banking


Michael-Rouse-Klarna | MoneyLIVE
Michael Rouse

Chief Commercial Officer International
Klarna

9:55

Succeeding and growing as a leading challenger bank

  • A different approach: distinguishing yourself in an increasingly crowded space
  • What can be done to bridge the gap between digital and non-digital?
  • Will there be collaboration between challengers and incumbents?
  • Staying power: ensuring longevity as a leading challenger bank

Ken Villum Klausen photo
Ken Villum Klausen

Chief Executive Officer
Lunar Way

10:10

Case Study: CYBG

Title to be confirmed

 


Speaker Placeholder
David Judic

Head of Innovation
CYBG Plc.

10:25

Advisory session


10:45
Panel discussion

What now and where next for Europe’s challengers?

  • How much of a threat is the challenger bank proposition to today’s banking outlook?
  • Inspiring change: what pressure have challenger banks imposed on the industry?
  • What different strategies are in motion across Europe?
  • What are the ingredients for scaling up successfully?
  • Capturing and engaging customers: which marketing strategies to employ?
  • Looking ahead: which markets are next on the list to enter?
  • Enhancing the offering: what new products and services are on the horizon?
  • How will challenger banks continue to cater for a growing, more diverse customer base?

Michael-Rouse-Klarna | MoneyLIVE
Michael Rouse

Chief Commercial Officer International
Klarna

Ken Villum Klausen photo
Ken Villum Klausen

Chief Executive Officer
Lunar Way

Speaker Placeholder
David Judic

Head of Innovation
CYBG Plc.

11:10

Refreshments

Session 7

Connecting with customers today and tomorrow

11:40

21st Century banking for the 21st Century customer

  • Which technology is truly poised to revolutionise the customer experience?
  • How can the smartphone be utilised to build deeper connections with customers?
  • What lessons can be learnt from other industries?
  • Creating the right culture: putting the customer at the heart of decision-making

Ingrid Bocris Speaker photo
Ingrid Bocris

Head of Marketing and Digital for International Retail Banking
Société Générale

12:00

Advisory session


12:20

Going above and beyond: adding value in new ways

  • What do customers really want from their banks?
  • How is the role of advisory services changing?
  • Going a step further: creating more value for customers
  • How to engage customers with the new services on offer

12:40

Questions


12:50

Lunch

Session 8

Revolutionising banking through technology

14:05

The future of the branch in the digital age

  • How is branch design being modernised to indulge the customer of the future?
  • What are the necessary steps to transition to self-service?
  • How can digital be used to support staff and what skills will they need in the future?
  • What role can geolocation technology play in transforming the branch experience?

Speaker Placeholder
Stefanos Mytilineos

Deputy General Manager – Digital Business
Piraeus Bank

14:25

Advisory session

Senior Representative, CASHOFF


14:45

A new dawn for augmented reality?

  • What are the current use cases for augmented reality in banking?
  • How can a concrete business case be built around AR?
  • What role can AR play in deepening emotional ties between the bank and customer?

15:05

The digital dream: seamlessly integrating new technology

  • How can the legacy issue be overcome as new technology becomes critical to success?
  • What role can automation play in streamlining processes?
  • How can a seamless flow from channel to channel be achieved?
  • Futureproofing systems: preparing for evolving technology and growing data

Tsvetanka Mintcheva Speaker photo
Tsvetanka Mintcheva

Head of Retail Banking
UniCredit Bulbank

15:25

Questions


15:30

Chair’s closing remarks

End of day 3 and close of conference

Sponsors

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Who Attends

Tickets

A Ticket Includes:

3 day conference pass to:
Retail Banking Europe
Cards & Payments

Plus lunch, refreshments & drinks reception

Group Discount

15% off

When you buy 3 or more tickets

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£1,245.00 + VAT

 

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Venue Details

Piet Heinkade 11, 1019 BR Amsterdam, Netherlands

Mövenpick Hotel, Amsterdam

Piet Heinkade 11, 1019 BR Amsterdam, Netherlands

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