Introducing a new generation of digital innovators

27th & 28th March

Cordis Hotel, Hong Kong

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About the Conference

MoneyLIVE: Digital Banking APAC 2018 will address the key challenges facing the banking industry, from digital transformation, to FinTech partnerships, to customer engagement and the implementation of new technologies. Leaders of the Asia Pacific banking industry will examine how the they are staying on top of the digital revolution in today’s customer-centric age.

A high level of speakers and content which encouraged lively debate. I enjoyed participating in this conference. Thanks for organizing the event. It was very insightful and great opportunity to network.

President, Global Business Management, Deputy GM, Strategic Development

China HangFeng Bank

Why Attend?

  • Unmissable keynotes and presentations from HSBC, Standard Chartered Bank, Hong Kong Monetary Authority and more
  • Stay ahead of the competition with sessions on UX and CX, technologies that make up the Fourth Industrial Revolution and on-boarding new customers in the digital age
  • Be inspired by 2018’s hottest FinTech start-ups, including 8 Securities and StashAway
  • Make your mark on 150+ senior banking representatives with 5+ hours of networking opportunities

attendees

hours of networking

speakers

Speakers

Peter Clark - MoneyLIVE

Peter Clark

Regional Chief Information Officer, Greater China and North Asia, Standard Chartered Bank

Andrew Connell - MoneyLIVE

Andrew Connell

Global Head of Innovation and Partnerships and Asia Pacific Head of Digital, HSBC

Vishrut Jain Photo

Vishrut Jain

First Executive Vice President, New Business and Operating Models, Siam Commercial Bank

Maggie Yung

Director, Head of Customer Franchise, Citibank (China)

Wilson Pang Photo

Wilson Pang

Senior Manager (FinTech Facilitation Office), Hong Kong Monetary Authority

Richard Chow Photo

Richard Chow

Executive Director, Head of Digital Channel Management, UBS

Masato Kaneda - MoneyLIVE

Masato Kaneda

Joint General Manager, Mizuho Bank

KC Tsui Photo

KC Tsui

Head of Quality Management, Applied Innovation, HSBC

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Conference Schedule

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Day 1 Tuesday, 27 March 2018

Day 2 Wednesday, 28 March 2018

09:30

Welcome address by John Lawrence, Director - APAC, Marketforce

Chair’s opening remarks

09:35

Vishrut Jain Photo
Vishrut Jain

First Executive Vice President, New Business and Operating Models, Siam Commercial Bank

Session 1

Kick-starting the banking revolution

09:40
Keynote address

Staying personal in the rapidly-evolving digital world


Andrew Connell - MoneyLIVE
Andrew Connell

Global Head of Innovation and Partnerships and Asia Pacific Head of Digital, HSBC

10:00

A superior course: reimagining financial services in a bimodal world


Benjamin Henshall Photo
Benjamin Henshall

Director, AppDev Solutions, Asia Pacific, Red Hat

10:20
Keynote address

In it for the long run: investing in a digital future


Peter Clark - MoneyLIVE
Peter Clark

Regional Chief Information Officer, Greater China and North Asia, Standard Chartered Bank

10:40
Leaders’ forum

Delivering the banking of tomorrow

  • What are customers demanding from banks today?
  • The trickle-down effect: inspiring digital innovation from the top down
  • Top-to-tail, end-to-end digitisation: to what extent is this a viable option for the industry?
  • Updating the outdated: a spotlight on legacy systems and their challenges
  • Adapting to the digital needs of high-net-worth individuals
  • No one left behind: what impact will digital transformation have on the ‘unbanked’?
  • Exploring the evolving dynamic between banks, FinTechs and tech giants
  • Open APIs: to what extent will this be the future for the APAC banking industry?

Andrew Connell - MoneyLIVE
Andrew Connell

Global Head of Innovation and Partnerships and Asia Pacific Head of Digital, HSBC

Peter Clark - MoneyLIVE
Peter Clark

Regional Chief Information Officer, Greater China and North Asia, Standard Chartered Bank

Richard Chow Photo
Richard Chow

Executive Director, Head of Digital Channel Management, UBS

Benjamin Henshall Photo
Benjamin Henshall

Director, AppDev Solutions, Asia Pacific, Red Hat

11:20

Refreshments

Session 2

Capitalising on the potential of mobile

11:50

Beyond the basics: from mobile banking to lifestyle banking

  • What are the key ingredients to ensuring a mobile banking proposition is a success?
  • Adding wider value: what mobile-led services could entrench in customers’ lives?
  • Overcoming the challenges of designing mobile-led products and services
  • Building a brand: uncovering the secret to engendering long-term customer loyalty
  • In what ways could a mobile-led banking proposition develop in the future?

Masato Kaneda - MoneyLIVE
Masato Kaneda

Joint General Manager, Mizuho Bank

12:10
Panel and interactive brainstorm

Mobile 2.0: becoming an essential part of customers’ lives

  • What are customers demanding of mobile banking apps?
  • Identifying the key challenges facing banks in delivering the ultimate mobile experience
  • How can banks deepen customer engagement on the mobile channel?
  • Diversifying mobile product offerings: exploring partnerships with third parties
  • In what ways can mobile be turned into a viable sales channel for banks?
  • KYC on mobile: how can compliance be balanced with delightful customer experiences?

Masato Kaneda - MoneyLIVE
Masato Kaneda

Joint General Manager, Mizuho Bank

Zennon Kapron - MoneyLIVE
Zennon Kapron

Director, Kapronasia

12:40

Lunch

Session 3

Designing the seamless customer journey

13:55

Revolutionising banking interactions: new approaches to customers

  • Integrating the physical with the digital: what are the most promising strategies?
  • How can banks ensure that emotional connections can be nurtured over digital?
  • Breaking down information silos: designing a system for information to move freely
  • Training front-line staff to handle the new digital reality: adapting to a new environment

Larry Shin Photo
Larry Shin

VP, Digital of Consumer Banking Group & Wealth Management, DBS Bank

14:15

Working backwards from the customer: creating a journey that delights

  • How can we delight customers? Cutting-edge innovations in customer delight technology
  • Delivering the delightful, secure customer experience
  • Delightful approaches to data management: empowering the customer while earning trust
  • In what ways can the application process be streamlined for customers?

Iolaire Mckinnon Photo
Iolaire Mckinnon

Senior Consultant, Security, Risk & Compliance, AWS, Amazon Web Services

14:35

Streamlining the onboarding process

  • What does seamless onboarding look like and what are the challenges to delivering it?
  • In what ways can the application process be streamlined for customers?
  • Fully online onboarding: taking the steps to digitise the entire customer journey
  • What steps should banks take to ensure their onboarding strategy is regulation-ready?

Chatchawan Sangpreedeekorn - Siam Commercial Bank
Chatchawan Sangpreedeekorn

VP – Digital and Customer Experience, Siam Commercial Bank

14:55

Questions


15:15

Refreshments

Session 4

A brave new world of FinTech – exploring new opportunities for growth

15:45

Banks and FinTechs: Hype or ripe?

  • Fintech 1.0: Genesis and evolution of Fintech
  • Fintech 101: what exactly is it and emerging models
  • Banks and FinTechs: competitive advantages and challenges
  • Fintech 2.0: from competition to ‘co-opetition’: the open banking ecosystem
  • Beyond the hype: emerging models, opportunities and challenges of ‘platform banking’

Malik Kotadia Photo
Malik Kotadia

Co-founder, Chief Mentor and CEO, Finnovation Labs

16:05

Questions


16:10

FinTech showcase: lightning pitches

Delegates will now get the chance to hear from the most exciting FinTechs working in banking today. A series of hand-picked FinTechs will each have seven minutes to pitch to the audience, with questions to be taken after each presentation.

 


Gaurav Mehta Photo
Gaurav Mehta

Head of Business Development APAC, WeInvest

Michele Ferrario - StashAway
Michele Ferrario

Chief Executive Officer, StashAway

Ray Horan Photo
Ray Horan

Chief Executive Officer, Emotics

Ken Yeung Photo
Ken Yeung

Chief Executive Officer and Co-founder, Clare.AI

Anson Suen Photo
Anson Suen

Chief Executive Officer and Founder, FundPark

17:10

Chair’s closing remarks and end of Day 1


Vishrut Jain Photo
Vishrut Jain

First Executive Vice President, New Business and Operating Models, Siam Commercial Bank

17:15

Marketforce hosted drink's reception

Chair’s opening remarks

09:30

Vishrut Jain Photo
Vishrut Jain

First Executive Vice President, New Business and Operating Models, Siam Commercial Bank

Keynote opening address

09:35

Nurturing innovation for future prosperity


Wilson Pang Photo
Wilson Pang

Senior Manager (FinTech Facilitation Office), Hong Kong Monetary Authority

09:55

Questions


Session 5

Giving customers the VIP treatment

10:00

Designing a bank around customers: delivering superb customer experience


Maggie Yung

Director, Head of Customer Franchise, Citibank (China)

10:20

Exceeding expectations: using digital technology to deliver superior CX


Dmitry Berlin Photo
Dmitry Berlin

Mambu - APAC, Mambu

10:40

Questions


10:50

Refreshments and extended networking break

Session 6

Next-level customer data analytics

11:35

Data driven pipeline for digital services

  • Extracting value from limited information: where do we start?
  • What are the three core components of Big Data Analytics?
  • How can data help provide a more efficient experience for customers?
  • Data analytics: competitive edge or survival skill?

Johnson Poh Photo
Johnson Poh

Head of Data Science, DBS Bank

11:55

Robo-advice: gaining the edge over the competition?

  • What are the technological obstacles to robo-services being expanded?
  • In what ways can robo-advice benefit both advisers and customers?
  • How might machine learning and artificial intelligence make robo more proactive?
  • Balancing the human with the digital: getting the best of both worlds
  • Encouraging widespread uptake of the technology

Mathias Helleu Photo
Mathias Helleu

Co-founder and Executive Chairman, 8 Securities

12:15

Getting up close and personal: delivering tailored banking experiences

  • In what ways can a personalisation strategy help banks maintain a competitive edge?
  • Building products and services tailored to customers
  • Staying behind the line: making sure banks don’t turn into ‘Big Brother’
  • Learning from best practice: where can banks look to for personalisation inspiration?

Benjamin Tang Photo
Benjamin Tang

AI Research Quant, BNP Paribas

12:35

Questions


12:45

Lunch

Session 7

Getting to grips with the Fourth Industrial Revolution

13:45

Chair’s opening remarks


Michael Fullmer Photo
Michael Fullmer

Regional Director, Finastra

13:50

Artificial intelligence masterclass

  • Cognitive computing, machine learning and deep learning: understanding the differences
  • In which areas of banking will we see the greatest uptake of AI and automation?
  • How can artificial intelligence be used to empower the existing banking workforce?
  • Beyond basic customer service: how can AI transform internal banking operations?

 


Mohammad Yousuf Hussain Photo
Mohammad Yousuf Hussain

Senior Technology and Innovation Specialist, HSBC

14:10
Case study: OCBC Bank

Introducing Emma: banking on chatbots

OCBC’s AI-powered mortgage chatbot, ‘Emma’, has processed over S$10m in loans since its launch in January 2017. With more than 10 percent of chat sessions converted into mortgage loan sales prospects, it is clear that OCBC’s gamble on artificial intelligence has paid off massively. Altona Widjaja will discuss the success of ‘Emma’ to date and how optimising customer data through the power of artificial intelligence can revolutionise the way banks interact with their customers in the future.


Altona Widjaja - OCBC Bank
Altona Widjaja

VP FinTech and Innovation, The Open Vault, OCBC Bank

14:30

Blockchain: today’s fad or truly the future of banking?

  • What is driving the need for investment in blockchain technology in the APAC region?
  • In what ways can the technology drive transformation in the APAC banking industry?
  • What examples of real-life blockchain case studies can we look to for inspiration?
  • Competition vs. cooperation: what role will FinTechs play in the adoption of blockchain?

Rio Li - MoneyLIVE
Rio Li

Leader, CTBC Blockchain Lab, CTBC Bank

14:50
Panel discussion

Navigating the wilderness of innovative new technologies

  • How should banks be preparing for the oncoming onslaught of digital disruption?
  • Revamping banking: what needs to be done to create a truly digital culture?
  • A future-proof strategy: making the right investments to adapt to a new environment
  • Which new technologies have the potential to transform banking most radically?
  • Digital innovation hubs: identifying opportunities to innovate
  • Attracting and retaining the right talent: what do banks need to look out for?

KC Tsui Photo
KC Tsui

Head of Quality Management, Applied Innovation, HSBC

Altona Widjaja - OCBC Bank
Altona Widjaja

VP FinTech and Innovation, The Open Vault, OCBC Bank

Erick Hsieh Photo
Erick Hsieh

Head of Digital Finance Innovation Department, CTBC Bank

George Harrap Photo
George Harrap

Chief Executive Officer and Co-founder, Bitspark

Max Liu Photo
Max Liu

Co-founder and Chief Executive Officer, EMQ

15:30

Chair’s closing remarks


Michael Fullmer Photo
Michael Fullmer

Regional Director, Finastra

15:35

End of conference

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Tickets

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2 day conference pass, lunch & refreshments and a drinks reception

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Venue Details

Cordis Hotel, Hong Kong

555 Shanghai St, Mong Kok, Hong Kong

Cordis Hotel, Hong Kong

555 Shanghai Street, Mong Kok, Hong Kong

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