Introducing a new generation of digital innovators

27th & 28th March

Cordis Hotel, Hong Kong

About the Conference

MoneyLIVE: Digital Banking APAC will bring together 150+ leading innovators from across the Asia Pacific banking industry to share insights and network at the region’s premier content-driven event.

 

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“Thanks for organizing the event. It was very insightful and great opportunity to network.”

 

Head of Business Management, Global Transaction Banking,  ANZ Bank

 

Why Attend?

  • Unmissable keynotes and presentations from Hong Kong Monetary Authority, UBS, RHB Bank, Siam Commercial Bank and more
  • Stay ahead of the competition with sessions on UX and CX, technologies that make up the Fourth Industrial Revolution and on-boarding new customers in the digital age
  • Be inspired by 2018’s hottest FinTech start-ups, including 8 Securities and StashAway
  • Make your mark on 150+ senior banking representatives with 5+ hours of networking opportunities

attendees

hours of networking

speakers

Speakers

Peter Clark - MoneyLIVE

Peter Clark

Chief Information Officer, Greater China and North Asia

Standard Chartered Bank

Ketan Samani - UBS

Ketan Samani

Chief Digital Officer

UBS

Andrew Connell - MoneyLIVE

Andrew Connell

Global Head of Innovation and Partnerships and Asia Pacific Head of Digital

HSBC

Christopher Loh - MoneyLIVE

Christopher Loh

Chief Executive Officer & Special Advisor to Chairman

United Amara Bank

Shu Pui Li - DBA 2018

Shu Pui Li

Executive Director - Financial Infrastructure

Hong Kong Monetary Authority

Maggie Yung

Director, Head of Customer Franchise

Citibank (China)

Veronica Josephine - MoneyLIVE

Veronica Josephine

Vice President and Head of Consumer Banking, Electronic Channels, Technical and Operations

DBS Bank

Deepak Sharma - MoneyLIVE

Deepak Sharma

Chief Digital Officer

Kotak Mahindra Bank

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Conference Schedule

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Day 1 Tuesday, 27 March 2018

Day 2 Wednesday, 28 March 2018

09:30

Welcome address by John Lawrence, Director - APAC, Marketforce

09:35

Chair’s opening remarks

Session 1

Kick-starting the banking revolution

09:40
Keynote address

The Age of Digital: succeeding in an evolving ecosystem


Andrew Connell - MoneyLIVE
Andrew Connell

Global Head of Innovation and Partnerships and Asia Pacific Head of Digital
HSBC

10:00

Advisory session


10:20
Keynote address

In it for the long run: investing in a digital future


Peter Clark - MoneyLIVE
Peter Clark

Chief Information Officer, Greater China and North Asia
Standard Chartered Bank

10:40
Leaders’ forum

Delivering the banking of tomorrow

  • What are customers demanding from banks today?
  • The trickle-down effect: inspiring digital innovation from the top down
  • Top-to-tail, end-to-end digitisation: to what extent is this a viable option for the industry?
  • Updating the outdated: a spotlight on legacy systems and their challenges
  • Adapting to the digital needs of high-net-worth individuals
  • No one left behind: what impact will digital transformation have on the ‘unbanked’?
  • Exploring the evolving dynamic between banks, FinTechs and tech giants
  • Open APIs: to what extent will this be the future for the APAC banking industry?

Andrew Connell - MoneyLIVE
Andrew Connell

Global Head of Innovation and Partnerships and Asia Pacific Head of Digital
HSBC

Peter Clark - MoneyLIVE
Peter Clark

Chief Information Officer, Greater China and North Asia
Standard Chartered Bank

Ketan Samani - UBS
Ketan Samani

Chief Digital Officer
UBS

Christopher Loh - MoneyLIVE
Christopher Loh

Chief Executive Officer & Special Advisor to Chairman
United Amara Bank

11:20

Refreshments

Session 2

Capitalising on the potential of mobile

11:50

Beyond the basics: from mobile banking to lifestyle banking

  • What are the key ingredients to ensuring a mobile banking proposition is a success?
  • Adding wider value: what mobile-led services could entrench in customers’ lives?
  • Overcoming the challenges of designing mobile-led products and services
  • Building a brand: uncovering the secret to engendering long-term customer loyalty
  • In what ways could a mobile-led banking proposition develop in the future?

Masato Kaneda - MoneyLIVE
Masato Kaneda

Joint General Manager
Mizuho Bank

12:10

Advisory session


12:30
Panel and interactive brainstorm

Mobile 2.0: becoming an essential part of customers’ lives

  • What are customers demanding of mobile banking apps?
  • Identifying the key challenges facing banks in delivering the ultimate mobile experience
  • How can banks deepen customer engagement on the mobile channel?
  • Diversifying mobile product offerings: exploring partnerships with third parties
  • In what ways can mobile be turned into a viable sales channel for banks?
  • KYC on mobile: how can compliance be balanced with delightful customer experiences?

Masato Kaneda - MoneyLIVE
Masato Kaneda

Joint General Manager
Mizuho Bank

Deepak Sharma - MoneyLIVE
Deepak Sharma

Chief Digital Officer
Kotak Mahindra Bank

Zennon Kapron - MoneyLIVE
Zennon Kapron

Director
Kapronasia

13:00

Lunch

Session 3

Designing the seamless customer journey

14:15

Revolutionising banking interactions: new approaches to customers

  • Integrating the physical with the digital: what are the most promising strategies?
  • How can banks ensure that emotional connections can be nurtured over digital?
  • Breaking down information silos: designing a system for information to move freely
  • Training front-line staff to handle the new digital reality: adapting to a new environment

Veronica Josephine - MoneyLIVE
Veronica Josephine

Vice President and Head of Consumer Banking, Electronic Channels, Technical and Operations
DBS Bank

14:35

Advisory session


14:55

Streamlining the onboarding process

  • What does seamless onboarding look like and what are the challenges to delivering it?
  • In what ways can the application process be streamlined for customers?
  • Fully online onboarding: taking the steps to digitise the entire customer journey
  • What steps should banks take to ensure their onboarding strategy is regulation-ready?

Chatchawan Sangpreedeekorn - Siam Commercial Bank
Chatchawan Sangpreedeekorn

VP – Digital and Customer Experience
Siam Commercial Bank

15:15

Questions


15:30

Refreshments

Session 4

A brave new world of FinTech – exploring new opportunities for growth

16:00

Banks and FinTechs: a match made in heaven?

  • To what extent is collaboration with FinTechs essential to future success for the industry?
  • Identifying the right fit for your organisation: finding the perfect partner
  • Mentor vs. back-seat investor: how should banks work with FinTechs?
  • Which areas of banking are ripe for FinTech disruption?

HuiHui Li - China HengFeng Bank
HuiHui Li

President, Global Business Management, Deputy GM, Strategic Development
China Hengfeng Bank

16:20

Advisory session


16:40

Questions


16:50

FinTech showcase: lightning pitches

Delegates will now get the chance to hear from the most exciting FinTechs working in banking today. A series of hand-picked FinTechs will each have seven minutes to pitch to the audience, with questions to be taken after each presentation.

 


Michele Ferrario - StashAway
Michele Ferrario

Chief Executive Officer
StashAway

17:30

Chair’s closing remarks and end of Day 1


17:35

Marketforce hosted drink's reception

09:30

Chair’s opening remarks

Keynote opening address

09:35

Nurturing innovation for future prosperity


Shu Pui Li - DBA 2018
Shu Pui Li

Executive Director - Financial Infrastructure
Hong Kong Monetary Authority

09:55

Questions


Session 5

Giving customers the VIP treatment

10:00

Designing a bank around customers: delivering superb customer experience


Maggie Yung

Director, Head of Customer Franchise
Citibank (China)

10:20

Advisory session


10:40

Refreshments and speed networking break

Session 6

Next-level customer data analytics

11:25

The power of data analytics: deepening customer insight

  • How can data help provide a more relevant and engaging experience for customers?
  • Utilising analytics to improve product and service offerings
  • Encouraging customers to share more data: communicating the benefits
  • Leveraging information from social media channels: a potential data gold mine?

Tim Chan - MoneyLIVE
Tim Chan

Head of Business Intelligence
United Asia Finance

11:45

Advisory session


12:05

Robo-advice: gaining the edge over the competition?

  • What are the technological obstacles to robo-services being expanded?
  • In what ways can robo-advice benefit both advisers and customers?
  • How might machine learning and artificial intelligence make robo more proactive?
  • Balancing the human with the digital: getting the best of both worlds
  • Encouraging widespread uptake of the technology

Mikaal Abdulla - 8 Securities
Mikaal Abdulla

Chief Executive Officer
8 Securities

12:25

Getting up close and personal: delivering tailored banking experiences

  • In what ways can a personalisation strategy help banks maintain a competitive edge?
  • Building products and services tailored to customers
  • Staying behind the line: making sure banks don’t turn into ‘Big Brother’
  • Learning from best practice: where can banks look to for personalisation inspiration?

12:45

Questions


12:55

Lunch

Session 7

Getting to grips with the Fourth Industrial Revolution

14:10

Artificial intelligence masterclass

  • Cognitive computing, machine learning and deep learning: understanding the differences
  • In which areas of banking will we see the greatest uptake of AI and automation?
  • How can artificial intelligence be used to empower the existing banking workforce?
  • Beyond basic customer service: how can AI transform internal banking operations?

 


Jurgen Rahmel - MoneyLIVE
Juergen Rahmel

Research Director, Artificial Intelligence
HSBC

14:30
Case study: OCBC Bank

Introducing Emma: banking on chatbots

OCBC’s AI-powered mortgage chatbot, ‘Emma’, has processed over S$10m in loans since its launch in January 2017. With more than 10 percent of chat sessions converted into mortgage loan sales prospects, it is clear that OCBC’s gamble on artificial intelligence has paid off massively. Altona Widjaja will discuss the success of ‘Emma’ to date and how optimising customer data through the power of artificial intelligence can revolutionise the way banks interact with their customers in the future.


Altona Widjaja - OCBC Bank
Altona Widjaja

VP FinTech and Innovation, The Open Vault
OCBC Bank

14:50

Advisory session


15:10

Blockchain: today’s fad or truly the future of banking?

  • What is driving the need for investment in blockchain technology in the APAC region?
  • In what ways can the technology drive transformation in the APAC banking industry?
  • What examples of real-life blockchain case studies can we look to for inspiration?
  • Competition vs. cooperation: what role will FinTechs play in the adoption of blockchain?

Rio Li - MoneyLIVE
Rio Li

Leader, CTBC Blockchain Lab
CTBC Bank

15:30
Panel discussion

Navigating the wilderness of innovative new technologies

  • How should banks be preparing for the oncoming onslaught of digital disruption?
  • Revamping banking: what needs to be done to create a truly digital culture?
  • A future-proof strategy: making the right investments to adapt to a new environment
  • Which new technologies have the potential to transform banking most radically?
  • Digital innovation hubs: identifying opportunities to innovate
  • Attracting and retaining the right talent: what do banks need to look out for?

Jurgen Rahmel - MoneyLIVE
Juergen Rahmel

Research Director, Artificial Intelligence
HSBC

Altona Widjaja - OCBC Bank
Altona Widjaja

VP FinTech and Innovation, The Open Vault
OCBC Bank

Benny Kuo - MoneyLIVE
Benny Kuo

Vice President, Digital Banking Division
CTBC Bank

16:00

Chair’s closing remarks and end of conference

Past Sponsors

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Tickets

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2 day conference pass, lunch & refreshments and a drinks reception

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Venue Details

Cordis Hotel, Hong Kong

555 Shanghai St, Mong Kok, Hong Kong

Cordis Hotel, Hong Kong

555 Shanghai Street, Mong Kok, Hong Kong

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