Pushing the boundaries of digital banking innovation

25 – 26 June 2018

etc.venues St Paul’s, London

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About the conference

MoneyLIVE: Digital Banking is the leading digital banking conference for innovators across the industry. With 11+ hours of content from 40+ speakers lined up this event will have all the answers to the most pressing questions facing the banking industry today.

Discover the potential of open APIs and lifestyle portals

Seamless on boarding: forming cohesive digital experiences

Take AI use cases from proof-of-concept to deliverable results

Reinvent the customer relationship through data

Who you’ll meet

Speakers

Joe Gordon First Direct

Joseph Gordon

Head of First Direct, First Direct

Kirsty Rutter Barclays

Kirsty Rutter

Managing Director & Innovation Officer, Barclays Bank

Carlos Kuchkovsky BBVA

Carlos Kuchkovsky

Chief Technology Officer, New Digital Business, BBVA

Manuel-Silva Martinez

Manuel Silva Martinez

Partner, Santander InnoVentures

Mattias Fras Photo

Mattias Fras

Group Head of AI Strategy and Acceleration, Nordea

Nick Bennett Tandem Bank

Nick Bennett

Chief Operating Officer, Tandem

Fergus Murphy CYBG

Fergus Murphy

Group Customer Value Director, CYBG

Gunnar Berger Nordea

Gunnar Berger

Head of Open Banking, Nordea

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Programme 2018

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Day One Monday, 25 June 2018

Day Two Tuesday, 26 June 2018

09.00

Welcome address

09.05

Chair's opening remarks - Kevin Mountford, Chief Executive Officer, Raisin

Session 1

Unleashing the power of open APIs

09.10
Opening Keynote Address

Compete; change; collaborate

  • Navigating the emerging ecosystem: uncovering the vast potential of open APIs & data sharing
  • Successfully executing change both internally and externally
  • Enhancing the customer experience: making the most of open APIs and partnerships

Kirsty Rutter Barclays
Kirsty Rutter

Managing Director & Innovation Officer,
Barclays Bank

09.30

A new style of bank for a new era of banking


Fergus Murphy CYBG
Fergus Murphy

Group Customer Value Director,
CYBG

09.50

Navigating a sea of digital opportunities


10.10
Panel discussion

In it for the long haul: remaining an important part of the value chain

  • What do banks need to do in order to put open APIs at the core of the proposition?
  • What impact could PISPs/AISPs have on the bank-customer relationship?
  • How can banks maintain their standing as a trusted partner for customers?
  • What can be done to shift from a reactive to a proactive open-banking mind-set?
  • How can traditionally closed infrastructure be transformed into open architecture?
  • The tip of the iceberg: what is yet to come from open banking?

Kirsty Rutter Barclays
Kirsty Rutter

Managing Director & Innovation Officer,
Barclays Bank

Pol Navarro Gonfaus MoneyLIVE
Pol Navarro

Digital Innovation & Transformation Director,
TSB

Fergus Murphy CYBG
Fergus Murphy

Group Customer Value Director,
CYBG

Magdalena Mielcarz Citi
Magdalena Mielcarz

Managing Director, EMEA Channel & Enterprise Services Head,
Citi

10.50

Refreshments

Session 2

An artificial intelligence revolution | Seamless: forming cohesive digital experiences

Turquoise Stage: An artificial intelligence revolution
Jet Stage: Seamless - forging cohesive digital experiences
11.20

Uniting AI and the workforce

  • In what ways can banks harmonise digital and human interactions with customers?
  • How can AI be used to augment experiences to aid staff?
  • What skills are needed to stay relevant in an increasingly machine-led environment?

11.40

Chatbots: the next generation of customer service

  • What reaction are customers having to chatbots?
  • How is customer behaviour changing as a result of more interactions with the technology?
  • What impact could chatbots have on the customer relationship in an open-banking world?
  • What advances are being made in natural language processing to improve the chatbot experience?

Mattias Fras Photo
Mattias Fras

Group Head of AI Strategy and Acceleration,
Nordea

12.00

AI: the key to digital acceleration


Richard Harris Feedzai
Richard Harris

Head of International Operations,
Feedzai

12.20
Panel discussion

Taking AI use cases from proof-of-concept to deliverable results

  • What are the results from the first-movers in the AI space?
  • Understanding and communicating the different types of AI: from machine learning to cognitive computing
  • Deploying AI in the right context: maximising its effect on the customer journey
  • How do staff need to be prepared for the introduction of AI?
  • How can organisations best make the shift from standard automation to AI?
  • Making AI robust: alleviating the threat of machine gone wrong
  • Where next: what role could AI have in the digital bank of the future?

Mattias Fras Photo
Mattias Fras

Group Head of AI Strategy and Acceleration,
Nordea

Richard Harris Feedzai
Richard Harris

Head of International Operations,
Feedzai

Speaker Placeholder
Pieter Gonderis

Head of Competence Centre Project & Programme Management,
ING Belgium

11.20

Transforming the way customers bank across all touchpoints

  • Taking a customer journey approach: achieving consistent experiences across all channels
  • Enhancing digital propositions: always keeping the customer in mind
  • Accelerating digital adoption: unlocking the power of customer journey analytics
  • How can customer journeys be used to create an empathic culture?

Hulya Turkmen Garanti Bank
Hulya Turkmen

Head of Customer Experience,
Garanti Bank

11.45

Achieving true personalisation: lessons from millennials

  • Evaluating evolving expectations: from quick responses to seamless brand experiences
  • Harnessing the power of the smartphone: responding to changes in consumer behavior
  • What are the biggest challenges faced when creating seamless customer dialogues?
  • How can meaningful customer conversations be successfully designed?

Ian Harper Smart Communications
Ian Harper

Director, Customer Success Management,
Smart Communications

12.10
Interactive workshop

“Alexa, who should I bank with?” – staying ahead of the game in the voice-led era

From Siri to Alexa, voice assistants are becoming the sounding board for customers’ financial questions. How can banks make the most of this new technology for both customer experience and value-added services?


Dr Eoin Murphy
Dr. Eoin Murphy

Senior Data Scientist - Research & Innovation,
AIB

12.50

Lunch - hosted by Smart Communications

Session 3

A new dawn: welcoming the future data ecosystem | Revolutionising the onboarding process

Turquoise Stage: A new dawn - welcoming the future data ecosystem
Jet Stage: Revolutionising the onboarding process
14.05

Reinventing the customer relationship through data

  • How to convey the benefits of data sharing to customers
  • How can customers be empowered to take control of their financial lives as a result of data sharing?
  • What can banks do to remain the trusted keeper of customer data?
  • What kind of value-added information services are different demographics likely to find appealing?
  • The GDPR effect: what re-permissioning will need to be carried out and how often?

Barak Chizi
Barak Chizi

General Manager Big Data, Data Analytics and AI,
KBC Group

14.25

From source to insight: taking data to the next level

  • What needs to be done to bring together disparate data sources?
  • What attention does data storage need in order for banks to remain agile in a data-heavy world?
  • How is AI transforming the potential of unstructured data?
  • How can the growth in data fuel insight for value-added services?

Tony Crane Bank of Ireland
Tony Crane

Customer Experience Director,
Bank of Ireland

14.45

Capitalizing on the data goldmine


Alex Kwiatkowski Photo
Alex Kwiatkowski

Senior Industry Consultant, Global Banking Practice,
SAS

15.10
Fireside chat

Tackling the threats: keeping data secure

With the perceived threat of unauthorised third parties gaining access to customer data and the advancement of cybercriminal networks gaining pace, data security has never been so pertinent. What changes are being made to address the heightened focus on securing data?


Richard Syers

Senior Policy Officer,
ICO

Gary Brown Santander
Gary Brown

GDPR Programme Director,
Santander

15.30

Advisory session


14.05

Creating a sleek onboarding experience

  • The current state of onboarding: where do the customer pain points lie?
  • What needs to be considered when moving onboarding to purely digital channels?
  • What role could biometrics play in seamless onboarding?

Jannicke Birkevold DNB
Jannicke Birkevold

Innovation Specialist,
DNB

14.25

Digital identity: the missing national infrastructure for digital transformation

  • How much digital business do banks leave ‘on the tablet’
  • What is a Digital Identity and why is it vital for transformation
  • What’s the role of Banks and how do they benefit most
  • Why Banks would collaborate as well as compete in this digital identity arena
  • What is the role of regulators and is there one for Government
  • ‘Show me the money – the business case – and how much it is worth’
  • The cost of doing nothing

Robert Kotlarz signicat
Robert Kotlarz

Business Development Director,
Signicat

14.45

A digital identity toolkit

  • How can banks prepare for a future with digital identities?
  • What opportunities can digital identity open up for new onboarding strategies?
  • How instrumental could blockchain be in securing and sharing digital identities?
  • What progress is being made to create standardisation?

Sarah Munro Barclays
Sarah Munro

Director, Information Propositions and New Ventures,
Barclays

15.05
Panel discussion

Deep-dive into frictionless onboarding

  • Onboarding gold-standard: what should banks be aiming for?
  • What are established players doing in response to one-click onboarding from neobanks?
  • How can banks strike the balance between ease and security?
  • Fraud focus: what advancements in the onboarding process are helping combat fraud?
  • What improvements are being made with KYC and AML compliance?
  • What impact is seamless onboarding likely to have on levels of customer inertia?
  • What new technologies could further revolutionise onboarding?

Sarah Munro Barclays
Sarah Munro

Director, Information Propositions and New Ventures,
Barclays

Jannicke Birkevold DNB
Jannicke Birkevold

Innovation Specialist,
DNB

Robert Kotlarz signicat
Robert Kotlarz

Business Development Director,
Signicat

15.30

An intimate digital banking experience: Creating meaningful moments of engagement


Stephen Manly 2018
Stephen Manley

Sales Director,
Appway

15.30

Refreshments

Session 4

Next-stage analytics: pushing the boundaries | A new innovation era

Turquoise Stage: Next stage analytics - pushing the boundaries
Jet Stage: A new innovation era
16.20

Predictive, prescriptive, pre-emptive: staying one step ahead of the customer

  • How can advanced analytics be leveraged for a deeper understanding of the customer?
  • What obstacles remain and how can they be overcome?
  • What role could machine learning play in anticipating customer needs?
  • Are FinTech partnerships the answer to accelerating the development of more advanced analytics?

Yvan Goupil CYBG
Yvan Goupil

Head of Customer and Market Insight,
CYBG

16.40

Challenging the Myths of Big Data – Analytics, ML and Realtime Data for Customer Service Excellence


Richard Price Photo
Richard Price

Head of FSI - UK&I,
TIBCO

17.00

Machine learning for fraud prevention and detection: heralding a new era

  • Speed, scale, efficiency: the tri-factor case for machine learning investment
  • Moving beyond quantity: why having the right data is crucial for analytics
  • How can a combination of linear algorithm, neural network and deep learning make a difference?
  • Where next for machine learning applications in fraud?

Kathie Gatens HSBC
Kathie Gatens

Global Head of Fraud Risk,
HSBC

16.20
Case study | Lloyds Banking Group

Capitalising on employee intrapreneurship

Lloyds Banking Group is unlocking the start-up spirit in its employees by facilitating new initiatives that would benefit the company. In this case study Sophie Bialaszewski will share how this initiative is transforming innovation throughout the bank.

 


Kate Simmons

Head of Innovation, Lloyds,
Lloyds Banking Group

Kate Bohn - Lloyds Banking Group | MoneyLIVE Conferences
Kate Bohn

LBG Innovation Lead for Incubator & Accelerator Relationships,
Lloyds Banking Group

16.40

The innovation race: coming out on top


Andy Nelson - CGI
Andy Nelson

VP, Head of Banking,
CGI

17.10
Fireside chat

Plotting the future of the start-up landscape

  • What success stories have there been so far?
  • What role can open APIs play in transforming the FinTech-bank relationship?
  • How can FinTech help banks exceed escalating customer expectations?
  • Aligning goals: finding and maintaining partnerships with the right start-ups
  • How can banks and FinTechs transcend cultural differences?
  • From AI to RegTech: which types of start-ups have the greatest potential to transform the banking industry?

BenBrabyn
Ben Brabyne

Head,
Level 39

Wincie Wong RBS
Wincie Wong

Digital Propositions Lead,
Royal Bank of Scotland

Session 5

Banking on the tech giants

17.30

Innovation at speed: why all eyes are on GAFA


18.00

Drinks reception

09.30

Chair's opening remarks - Kevind Mountford, Chief Executive Officer, Raisin

Session 6

A complete experience – the new digital banking proposition

09.35

Giving the customer visibility and control

  • How can banks build a proposition truly tailored to the wants and needs of customers?
  • In which ways can digital enable customers to feel in control of their finances
  • What role can notifications play in putting the customer in the driving seat?
  • Transforming strategy to one of constant digital communication with customers

Nick Bennett Tandem Bank
Nick Bennett

Chief Operating Officer,
Tandem

09.55

A 360° view: enhancing customer experiences in banking


Speaker Placeholder
Senior Representative

,
BOARD

10.15
Panel discussion

Becoming an indispensable part of customers’ everyday lives

  • What are banks doing to meet customer expectations as formed by GAFA?
  • What new products and services are emerging from banks in this changed landscape?
  • Transforming customer communication through real-time insights
  • How can banks transform simple customer feedback into a constant digital conversation?
  • Capitalising on the appetite of millennials to analyse and discuss their spending habits
  • Combative or collaborative: what type of environment will AISPs create?
  • How instrumental will becoming an AISP be in maintaining relevance to customers?
  • Bank vs marketplace vs GAFA: how will the AISP space develop?

Nick Bennett Tandem Bank
Nick Bennett

Chief Operating Officer,
Tandem

Frank Jan Risseeuw Yolt
Frank Jan Risseeuw

Chief Executive Officer,
Yolt

Joe Gordon First Direct
Joseph Gordon

Head of First Direct,
First Direct

Speaker Placeholder
Senior Representative

,
BOARD

Stephen-Dury-photo
Stephen Dury

Director, New Business Models,
Santander

10.45

Title to be confirmed


Derek Corcoran photo
Derek Corcoran

Chief Experience Officer,
Avoka

11.10

Refreshments

Session 7

Workshops and Start-up City

Turquoise Stage: Workshops
Start-up City
11.35

You get the choice between two workshops:

Workshop 1: The role of hyper-personalisation in an open-banking landscape

This workshop will give delegates the opportunity to discuss the role that hyper-personalisation could play in keeping banks at the heart of the financial lives of customers.

Workshop 2: Achieving smooth and secure authentication

In this workshop attendees will debate how to create secure authentication that does not compromise the customer experience.


12.25

You get the choice between two workshops:

Workshop 3: Data deep dive: exposing the opportunities and challenges

Hosted by CAPCO
This workshop will address the next phase in the data revolution. Data is becoming increasingly crucial to banks, but what can be done to unlock the potential of data to ensure real insights can be delivered?

Workshop 4: Sleeker UX: revolutionising the mobile experience

The move from web to mobile is now largely complete, so the focus shifts to how the user experience can be refined and improved. Delegates in this workshop will share experiences on how to create a sleek mobile banking experience.


11.35

Chair’s opening remarks

Each start-up will get 7 minutes to pitch followed by 3 minutes for questions


11.40
Lightning pitch 1

Brendan Jones Konsentus
Brendan Jones

Chief Commercial Officer,
Konsentus

11.50
Lightning pitch 2

Mustafa Khanwala Mishipay
Mustafa Khanwala

Co-Founder and Chief Executive Officer,
Mishipay

12.00
Lightning pitch 3

Martin Sprengseis
Martin Sprengseis-Kogler

Partner,
Mobile Pocket

12.10
Lightning pitch 4

Antti Tarakkamaki Bankify
Antti Tarakkamäki

Co-founder,
Bankify

12.20
Lightning pitch 5

A digital bank account designed to meet all of the banking needs of SMEs


Luka Ivicevic Penta
Luka Ivicevic

Co-Founder,
Penta

12.30
Lightning pitch 6

Stephen Morse
Stephen Morse

Global Strategic Accounts, Commercial Head,
Finn.ai

12.40
Lightning pitch 7

Mihai Ivascu MoneyMailMe
Mihai Ivascu

Chief Executive Officer,
Moneymailme

12.50
Lightning pitch 8

Offering fast and free credit score reporting


Josef Korte
Josef Korte

Co-Founder & Managing Director,
Bonify

13.00

Questions


13.10

Lunch

Session 8

The age of digital lifestyle portals | Start-up City

Turquoise Stage: The age of digital lifestyle portals
Start-up City
14.20
Case study | YAPI KREDI

An app phenomenon: becoming a necessity for customers

Yapi Kredi, Turkey’s leading digital bank, brings together all aspects of banking from mortgages to card management into a single mobile app – which is quickly becoming the ‘Remote Control of the Bank’. Esat Belhan will be sharing why Yapi Kredi decided to enter this space, and the impact it is having on the organisation and the customers. What’s next for the Yapi Kredi’s mobile app?


Esat Belhan Yapi Kredi
Esat Belhan

Head of Mobile,
Yapi Kredi

14.40
Case study | Nordea

Taking the lead with open banking: Nordea’s banking portal

Nordea is leading the Nordic market when it comes to open banking and open APIs; launching their open API portal in 2017 and revolutionising the way customers interact with their banks. In this case study Gunnar Berger will explore Nordea’s open banking journey and what it takes to take the reins in a new and revolutionised banking landscape.


Gunnar Berger Nordea
Gunnar Berger

Head of Open Banking,
Nordea

15.00

The future is now: a marketplace-driven world of banking


15.20
Panel discussion

Anticipating the future of digital portals

  • What is the value for banks of becoming digital portals?
  • What will it take for a bank to make the leap into the digital portal space?
  • Preparing for the impact this could have on IT systems
  • What types of portals will emerge?
  • Which channels will be vital for lifestyle portals?
  • Will banks compete or collaborate with tech giants in this space?
  • From retail-led to investment portfolios: which variations of proposition will define the landscape?
  • From geography to generation: what needs to be considered when targeting specific customer segments?

Gunnar Berger Nordea
Gunnar Berger

Head of Open Banking,
Nordea

Esat Belhan Yapi Kredi
Esat Belhan

Head of Mobile,
Yapi Kredi

John James HSBC
John James

Head of Digital Product,
HSBC

14.20
Lightning pitch 9

An open-banking API connecting banks and companies in a simple, cost-effective and compliant manner


Nigel Verdon Railsbank
Nigel Verdon

Chief Executive Officer and Co-founder,
Railsbank

14.30
Lightning pitch 10

14.40
Lightning pitch 11

14.50
Lightning pitch 12

Mitigating compliance risk by monitoring and archiving popular mobile messaging apps


Jan-Michael Gorecki KyoLAB
Jan-Michael Gorecki

Chief Executive Officer,
Kyolab

15.00
Lightning pitch 13

Opening the financial ecosystem for anyone by using a blockchain-based digital ID

 


Balázs Némethi, Taqanu
Balázs Némethi

Chief Executive Officer,
Taqanu

15.10
Lightning pitch 14

Tim Fouracre

Founder, Chief Executive Officer,
Countingup

15.20
Lightning pitch 15

Cassidy Garrett Trezeo
Garrett Cassidy

Chief Executive Officer,
Trezeo

15.30
Lightning pitch 16

Thierry Meimoun
Thierry Meimoun

Chief Executive Officer, Founder,
Paytweak

15.40

Navigating a sea of emerging opportunities: an investment strategy for the long and short term


Manuel-Silva Martinez
Manuel Silva Martinez

Partner,
Santander InnoVentures

Session 9

Fast-tracking innovation

15.50
Keynote closing address

Leveraging the very best of technology to benefit customers’ lives


Carlos Kuchkovsky BBVA
Carlos Kuchkovsky

Chief Technology Officer, New Digital Business,
BBVA

16.15

Chair’s closing remarks


Kevin Mountford Raisin
Kevin Mountford UK

Chief Executive Officer,
Raisin UK

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Venue details

etc.venues, St Paul's, London

etc.venues St Paul's

200 Aldersgate, St. Pauls, London EC1A 4HD

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