Pushing the boundaries of digital banking innovation

25 – 26 June 2018

etc.venues St Paul’s, London

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About the conference

MoneyLIVE: Digital Banking is the leading digital banking conference for innovators across the industry. With 11+ hours of content from 40+ speakers lined up this event will have all the answers to the most pressing questions facing the banking industry today.

Discover the potential of open APIs and lifestyle portals

Seamless on boarding: forming cohesive digital experiences

Take AI use cases from proof-of-concept to deliverable results

Reinvent the customer relationship through data

Who you’ll meet

Speakers

Joe Gordon First Direct

Joseph Gordon

Head of First Direct, First Direct

Kirsty Rutter Barclays

Kirsty Rutter

Managing Director & Innovation Officer, Barclays Bank

Carlos Kuchkovsky BBVA

Carlos Kuchkovsky

Chief Technology Officer, New Digital Business, BBVA

Manuel-Silva Martinez

Manuel Silva Martinez

Partner, Santander InnoVentures

Mattias Fras Photo

Mattias Fras

Group Head of AI Strategy and Acceleration, Nordea

Nick Bennett Tandem Bank

Nick Bennett

Chief Operating Officer, Tandem

Fergus Murphy CYBG

Fergus Murphy

Group Customer Value Director, CYBG

Ghela Boskovich

Head of Fintech and Regtech Partnerships, Startupbootcamp

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Programme 2018

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Day One Monday, 25 June 2018

Day Two Tuesday, 26 June 2018

09.00

Welcome address

09.05

Chair's opening remarks - Kevin Mountford, Chief Executive Officer, Raisin UK

Session 1

Unleashing the power of open APIs

09.10
Opening Keynote Address

Compete; change; collaborate

  • Navigating the emerging ecosystem: uncovering the vast potential of open APIs & data sharing
  • Successfully executing change both internally and externally
  • Enhancing the customer experience: making the most of open APIs and partnerships

Kirsty Rutter Barclays
Kirsty Rutter

Managing Director & Innovation Officer,
Barclays Bank

09.30

A new style of bank for a new era of banking


Fergus Murphy CYBG
Fergus Murphy

Group Customer Value Director,
CYBG

09.50

Navigating a sea of digital opportunities: from APIs to personalised customer experiences

It’s a new era of banking. Adjusting to new regulations, pressure to reduce operating costs and refocusing on core operations have made it challenging for banks to realise the full benefits of digitalisation and maximise the time they spend providing value to their customers. Those who succeed are using internal and external data, AI and the power of technology to create completely new experiences for their customers and employees alike and provide more value to customers. In this session Salesforce and Ulster Bank will storyboard how banks can streamline their processes and get deeper insights about their customers to help their businesses thrive


Damien Judge Ulster Bank
Damien Judge

Head of Business Commercial Excellence,
Digital Banking 2018

Edward Lane Salesforce
Edward Lane

Senior Director, Banking,
Salesforce

tom gowers salesforce
Tom Gowers

Solution Engineer, Financial Services,
Salesforce

Martin Eley Salesforce
Martin Eley

Lead Solution Engineering,
Salesforce

10.10
Panel discussion

In it for the long haul: remaining an important part of the value chain

  • What do banks need to do in order to put open APIs at the core of the proposition?
  • What impact could PISPs/AISPs have on the bank-customer relationship?
  • How can banks maintain their standing as a trusted partner for customers?
  • What can be done to shift from a reactive to a proactive open-banking mind-set?
  • How can traditionally closed infrastructure be transformed into open architecture?
  • The tip of the iceberg: what is yet to come from open banking?

Kirsty Rutter Barclays
Kirsty Rutter

Managing Director & Innovation Officer,
Barclays Bank

Fergus Murphy CYBG
Fergus Murphy

Group Customer Value Director,
CYBG

Magdalena Mielcarz Citi
Magdalena Mielcarz

Managing Director, EMEA Channel & Enterprise Services Head,
Citi

Damien Judge Ulster Bank
Damien Judge

Head of Business Commercial Excellence,
Digital Banking 2018

Edward Lane Salesforce
Edward Lane

Senior Director, Banking,
Salesforce

10.50

Refreshments

Session 2

An artificial intelligence revolution | Seamless: forming cohesive digital experiences

Turquoise Stage: An artificial intelligence revolution
Jet Stage: Seamless - forging cohesive digital experiences
11.20

The vast potential of machine learning: a spotlight on use cases

In this presentation, Angel Serrano will dig deep into the wide range of machine learning use cases in banking, as well as highlight how machine learning and AI can add value to banks in years to come.


Angel Serrano

Head of Data Science,
Santander

11.40

AI: a change in business and in mind

  • What problems should be solved by AI?
  • What are the key opportunities and challenges with scaling AI in an incumbent bank?
  • From chatbots to re-invented customer experiences: examples and projections

Mattias Fras Photo
Mattias Fras

Group Head of AI Strategy and Acceleration,
Nordea

12.00

OpenML and AutoML: next-gen tools for next-gen banks

How do you stay ahead of increasingly sophisticated criminals? How do you take machine learning on to the next stage? Industry veteran and technical expert Richard Harris explores Feedzai’s journey, and what the future looks like when it comes to fighting fraud in the financial industry


Richard Harris Feedzai
Richard Harris

Head of International Operations,
Feedzai

12.20
Panel discussion

Taking AI use cases from proof-of-concept to deliverable results

  • What are the results from the first-movers in the AI space?
  • Understanding and communicating the different types of AI: from machine learning to cognitive computing
  • Deploying AI in the right context: maximising its effect on the customer journey
  • How do staff need to be prepared for the introduction of AI?
  • How can organisations best make the shift from standard automation to AI?
  • Making AI robust: alleviating the threat of machine gone wrong
  • Where next: what role could AI have in the digital bank of the future?

Mattias Fras Photo
Mattias Fras

Group Head of AI Strategy and Acceleration,
Nordea

Richard Harris Feedzai
Richard Harris

Head of International Operations,
Feedzai

Angel Serrano

Head of Data Science,
Santander

Tom Evers, ING Belgium
Tom Evers

Applied AI & Chatbot Analytics,
ING Belgium

Jeeban Panigrahi
Jeeban Panigrahi

Vice President, UK Technology,
Barclays

11.20

Transforming the way customers bank across all touchpoints: embracing the customer journey

  • Taking a customer journey approach: achieving consistent experiences across all channels
  • Enhancing digital propositions: always keeping the customer in mind
  • Accelerating digital adoption: unlocking the power of customer journey analytics
  • How can customer journeys be used to create an empathic culture?

Hulya Turkmen Garanti Bank
Hulya Turkmen

Head of Customer Experience,
Garanti Bank

11.40

Achieving true personalisation: lessons from millennials

  • Evaluating evolving expectations: from quick responses to seamless brand experiences
  • Harnessing the power of the smartphone: responding to changes in consumer behavior
  • What are the biggest challenges faced when creating seamless customer dialogues?
  • How can meaningful customer conversations be successfully designed?

Ian Harper Smart Communications
Ian Harper

Director, Customer Success Management,
Smart Communications

12.00

Questions


12.10
Interactive workshop

“Alexa, who should I bank with?” – staying ahead of the game in the voice-led era

From Siri to Alexa, voice assistants are becoming the sounding board for customers’ financial questions. How can banks make the most of this new technology for both customer experience and value-added services?


Dr Eoin Murphy
Dr. Eoin Murphy

Senior Data Scientist - Research & Innovation,
AIB

12.40

Workshop findings


12.50

Lunch - hosted by Smart Communications

Session 3

A new dawn: welcoming the future data ecosystem | Revolutionising the onboarding process

Turquoise Stage: A new dawn - welcoming the future data ecosystem
Jet Stage: Revolutionising the onboarding process
14.05

Reinventing the customer relationship through data

  • How to convey the benefits of data sharing to customers
  • How can customers be empowered to take control of their financial lives as a result of data sharing?
  • What can banks do to remain the trusted keeper of customer data?
  • What kind of value-added information services are different demographics likely to find appealing?

Barak Chizi
Barak Chizi

General Manager Big Data, Data Analytics and AI,
KBC Group

14.25

Questions


14.30

Turning today’s world of data into tomorrow’s world of intelligence

  • Advanced analytics and customer relationships: what are the benefits?
  • The evolution of technology and processes: turning data into intelligence
  • Where are the greatest examples of advanced analytics in action?
  • Strategies for success: what next steps must be taken?

Alex Kwiatkowski Photo
Alex Kwiatkowski

Senior Industry Consultant, Global Banking Practice,
SAS

14.50

Questions


14.55
Fireside chat

Tackling the threats: keeping data secure

With the perceived threat of unauthorised third parties gaining access to customer data and the advancement of cybercriminal networks gaining pace, data security has never been so pertinent. What changes are being made to address the heightened focus on securing data?


Richard Syers

Senior Policy Officer,
ICO

Gary Brown Santander
Gary Brown

GDPR Programme Director,
Santander

15.30

Expanding horizons: where else can value be found in existing data-sets?


jon roughley
Jon Roughley

Director of Strategy and Innovation,
Experian

14.05

Creating a sleek onboarding experience

  • The current state of onboarding: where do the customer pain points lie?
  • What needs to be considered when moving onboarding to purely digital channels?
  • What role could biometrics play in seamless onboarding?

Jannicke Birkevold DNB
Jannicke Birkevold

Innovation Specialist,
DNB

14.25

Digital identity: the missing national infrastructure for digital transformation

  • An overview of Digital Identity: unlocking the key to successful transformation
  • How much digital business do banks leave ‘on the tablet’?
  • From collaboration to competition: the role of banks in this digital arena
  • What can be expected from regulators, and how might governments get involved?
  • Embrace change or face the consequences: how can business cases be argued for new technologies?

Robert Kotlarz signicat
Robert Kotlarz

Business Development Director,
Signicat

14.45

A digital identity toolkit

  • How can banks prepare for a future with digital identities?
  • What opportunities can digital identity open up for new onboarding strategies?
  • How instrumental could blockchain be in securing and sharing digital identities?
  • What progress is being made to create standardisation?

Sarah Munro Barclays
Sarah Munro

Director, Information Propositions and New Ventures,
Barclays

15.05
Panel discussion

Deep-dive into frictionless onboarding

  • Onboarding gold-standard: what should banks be aiming for?
  • What are established players doing in response to one-click onboarding from neobanks?
  • How can banks strike the balance between ease and security?
  • Fraud focus: what advancements in the onboarding process are helping combat fraud?
  • What improvements are being made with KYC and AML compliance?
  • What impact is seamless onboarding likely to have on levels of customer inertia?
  • What new technologies could further revolutionise onboarding?

Sarah Munro Barclays
Sarah Munro

Director, Information Propositions and New Ventures,
Barclays

Jannicke Birkevold DNB
Jannicke Birkevold

Innovation Specialist,
DNB

Robert Kotlarz signicat
Robert Kotlarz

Business Development Director,
Signicat

15.30

How to serve the mass affluent: creating intimate digital experiences

  • Identifying new opportunities in digital wealth management
  • Determining the right service approach: standardised, bespoke or hybrid?
  • Building and maintaining intimacy in a digital service environment
  • Enabling seamless transitions to serve “evolving” clients

Stephen Manly 2018
Stephen Manley

Sales Director,
Appway

15.50

Refreshments

Session 4

Next-stage analytics: pushing the boundaries | A new innovation era

Turquoise Stage: Next stage analytics - pushing the boundaries
Jet Stage: A new innovation era
16.20

Predictive, prescriptive, pre-emptive: staying one step ahead of the customer

  • How can advanced analytics be leveraged for a deeper understanding of the customer?
  • What obstacles remain and how can they be overcome?
  • What role could machine learning play in anticipating customer needs?
  • Are FinTech partnerships the answer to accelerating the development of more advanced analytics?

Yvan Goupil CYBG
Yvan Goupil

Head of Customer and Market Insight,
CYBG

16.40

Challenging the Myths of Big Data – Analytics, ML and Realtime Data for Customer Service Excellence


Richard Price Photo
Richard Price

Head of FSI - UK&I,
TIBCO

17.00

Machine learning for fraud prevention and detection: heralding a new era

  • Speed, scale, efficiency: the tri-factor case for machine learning investment
  • Moving beyond quantity: why having the right data is crucial for analytics
  • How can a combination of linear algorithm, neural network and deep learning make a difference?
  • Where next for machine learning applications in fraud?

Kathie Gatens HSBC
Kathie Gatens

Global Head of Fraud Risk,
HSBC

17.20

Questions


16.20
Case study | Lloyds Banking Group

Capitalising on employee intrapreneurship

Lloyds Banking Group is unlocking the start-up spirit in its employees by facilitating new initiatives that would benefit the company. In this case study Kate Simmons and Kate Bohn will share how this initiative is transforming innovation throughout the bank.

 


Kate Simmons

Head of Innovation, Lloyds,
Lloyds Banking Group

Kate Bohn - Lloyds Banking Group | MoneyLIVE Conferences
Kate Bohn

LBG Innovation Lead for Incubator & Accelerator Relationships,
Lloyds Banking Group

16.40

BANKING.Transformed:  You gotta fight for your right to party!

Open Banking is here and as the Fugees famously sang, “Ready or not, here I come, you can’t hide”.  Huge changes are happening in Financial Services, an industry often seen as being at the forefront of innovation but in this case actually one coming late to the deregulated open access party.  Hear from CGI and find out what lessons can be learned from other industries and how they can be applied. And yes, without giving too much of the game away, the winners will be the ones who fight to party rather than decide “It’s like that, and that’s the way it is”!


Andy Nelson - CGI
Andy Nelson

VP, Head of Banking,
CGI

17.00

Questions


17.10
Fireside chat

Plotting the future of the start-up landscape

  • What success stories have there been so far?
  • What role can open APIs play in transforming the FinTech-bank relationship?
  • How can FinTech help banks exceed escalating customer expectations?
  • Aligning goals: finding and maintaining partnerships with the right start-ups
  • How can banks and FinTechs transcend cultural differences?
  • From AI to RegTech: which types of start-ups have the greatest potential to transform the banking industry?

BenBrabyn
Ben Brabyne

Chief Executive Officer,
Level 39

Wincie Wong RBS
Wincie Wong

Digital Propositions Lead,
Royal Bank of Scotland

Session 5

The bank of tomorrow

17.30
Keynote closing address

Innovation at speed


Ghela Boskovich

Head of Fintech and Regtech Partnerships,
Startupbootcamp

17.50

Questions


17.55

Chair’s closing remarks


Kevin Mountford Raisin
Kevin Mountford UK

Chief Executive Officer,
Raisin UK

18.00

British Summer Time drinks reception

09.30

Chair's opening remarks - Kevind Mountford, Chief Executive Officer, Raisin UK

Session 6

A complete experience – the new digital banking proposition

09.35

Giving the customer visibility and control

  • How essential is data sharing to create strong propositions in an open-banking world?
  • How can banks build a proposition truly tailored to the wants and needs of customers?
  • In which ways can digital enable customers to feel in control of their finances?
  • What role can notifications play in putting the customer in the driving seat?
  • Transforming strategy to one of constant digital communication with customers

Nick Bennett Tandem Bank
Nick Bennett

Chief Operating Officer,
Tandem

09.55

A 360° view: enhancing customer experiences in banking


Speaker Placeholder
Senior Representative

,
BOARD

10.15
Panel discussion

Becoming an indispensable part of customers’ everyday lives

  • What are banks doing to meet customer expectations as formed by GAFA?
  • What new products and services are emerging from banks in this changed landscape?
  • Transforming customer communication through real-time insights
  • How can banks transform simple customer feedback into a constant digital conversation?
  • Capitalising on the appetite of millennials to analyse and discuss their spending habits
  • Combative or collaborative: what type of environment will AISPs create?
  • How instrumental will becoming an AISP be in maintaining relevance to customers?
  • Bank vs marketplace vs GAFA: how will the AISP space develop?

Nick Bennett Tandem Bank
Nick Bennett

Chief Operating Officer,
Tandem

Frank Jan Risseeuw Yolt
Frank Jan Risseeuw

Chief Executive Officer,
Yolt

Joe Gordon First Direct
Joseph Gordon

Head of First Direct,
First Direct

Stephen-Dury-photo
Stephen Dury

Director, New Business Models,
Santander

10.45

The hidden opportunity in open banking

  • Unlocking the opportunities of open banking: enhancing onboarding experiences
  • A new data sharing landscape: supporting new product origination
  • How has open API security allowed banks to embed banking products in new channels?

Derek Corcoran photo
Derek Corcoran

Chief Experience Officer,
Avoka

11.05

Questions


11.10

Refreshments

Session 7

Workshops and Start-up City

Turquoise Stage: Workshops
Start-up City
11.35

In this session delegates will have the chance to attend two of the four workshops.

Workshop One: True or false: PSD2 will transform retail banking

Join Frontier Economics to explore how the economics of retail banking might shift as Open Banking gains momentum.

Workshop Two: Digital Banking – Embracing the value of data

This workshop will address the next phase in the data revolution. Data is becoming increasingly crucial to banks, but what can be done to unlock the potential of data to ensure real insights can be delivered?


12.20
Time to switch workshops

12.25
Workshop One: True or false: PSD2 will transform retail banking

Join Frontier Economics to explore how the economics of retail banking might shift as Open Banking gains momentum.

Workshop Two: Digital Banking – Embracing the value of data

This workshop will address the next phase in the data revolution. Data is becoming increasingly crucial to banks, but what can be done to unlock the potential of data to ensure real insights can be delivered?


11.35

Chair’s opening remarks

Each start-up will get 7 minutes to pitch followed by 3 minutes for questions


11.40
Lightning pitch 1

Konsentus

A Reg-Tech company, formed to provide consent and preference management


Brendan Jones Konsentus
Brendan Jones

Chief Commercial Officer,
Konsentus

11.50
Lightning pitch 2

Mishipay

Providing barcode-scanning payments via smartphone devices


Mustafa Khanwala Mishipay
Mustafa Khanwala

Co-Founder and Chief Executive Officer,
Mishipay

12.00
Lightning pitch 3

mobile-pocket

The only enterprise mobile loyalty and rewards platform


Martin Sprengseis
Martin Sprengseis-Kogler

Partner,
Mobile Pocket

12.10
Lightning pitch 4

Bankify

Aiming to make finance social, simple and fun


Antti Tarakkamaki Bankify
Antti Tarakkamäki

Co-founder,
Bankify

12.20
Lightning pitch 5

Penta

A digital bank account designed to meet all of the banking needs of SMEs


Lav Odorovic

Co-Founder,
Getpenta

12.30
Lightning pitch 6

Finn.ai

Providing a white-label personal banking assistant


Stephen Morse
Stephen Morse

Global Strategic Accounts, Commercial Head,
Finn.ai

12.40
Lightning pitch 7

Moneymailme

The innovative chatting app


Mihai Ivascu MoneyMailMe
Mihai Ivascu

Chief Executive Officer,
Moneymailme

12.50
Lightning pitch 8

Bonify

Offering fast and free credit score reporting


Josef Korte
Josef Korte

Co-Founder & Managing Director,
Bonify

13.00

Questions


13.10

Lunch

Session 8

The age of digital lifestyle portals | Start-up City

Turquoise Stage: The age of digital lifestyle portals
Start-up City
14.20

Case study | Nordea

Taking the lead with open banking: Nordea’s banking portal

Nordea is leading the Nordic market when it comes to open banking and open APIs; launching their open API portal in 2017 and revolutionising the way customers interact with their banks. In this case study, Gunnar Berger will explore Nordea’s open banking journey and what it means to take the reins in a new and revolutionised banking landscape.


Gunnar Berger Nordea
Gunnar Berger

Head of Open Banking,
Nordea

14.40
Panel discussion

Anticipating the future of digital portals

  • What is the value for banks of becoming digital portals?
  • What will it take for a bank to make the leap into the digital portal space?
  • Preparing for the impact this could have on IT systems
  • What types of portals will emerge?
  • Which channels will be vital for lifestyle portals?
  • Will banks compete or collaborate with tech giants in this space?
  • From retail-led to investment portfolios: which variations of proposition will define the landscape?
  • From geography to generation: what needs to be considered when targeting specific customer segments?

Gunnar Berger Nordea
Gunnar Berger

Head of Open Banking,
Nordea

John James HSBC
John James

Head of Digital Product,
HSBC

Tony Crane Bank of Ireland
Tony Crane

Customer Experience Director,
Bank of Ireland

14.20
Lightning pitch 9

Railsbank

An open-banking API connecting banks and companies in a simple, cost-effective and compliant manner


Nigel Verdon Railsbank
Nigel Verdon

Chief Executive Officer and Co-founder,
Railsbank

14.30
Lightning pitch 10

Kyolab

Mitigating compliance risk by monitoring and archiving popular mobile messaging apps


Jan-Michael Gorecki KyoLAB
Jan-Michael Gorecki

Chief Executive Officer,
Kyolab

14.40
Lightning pitch 11

Taqanu

Opening the financial ecosystem for anyone by using a blockchain-based digital ID


Balázs Némethi, Taqanu
Balázs Némethi

Chief Executive Officer,
Taqanu

14.50
Lightning pitch 12

Countingup

Business accounting and banking in one place


Tim Fouracre

Founder, Chief Executive Officer,
Countingup

15.00
Lightning pitch 13

Trezeo

Providing financial stability to self-employed and gig economy workers

 


Cassidy Garrett Trezeo
Garrett Cassidy

Chief Executive Officer,
Trezeo

15.10
Lightning pitch 14

Paytweak

Fast, safe and secure email and text payments


Thierry Meimoun
Thierry Meimoun

Chief Executive Officer, Founder,
Paytweak

15.20

Questions


Session 9

Fast-tracking innovation

15.25

Navigating a sea of emerging opportunities: an investment strategy for the long and short term


Manuel-Silva Martinez
Manuel Silva Martinez

Partner,
Santander InnoVentures

15.45

Questions


15.50
Keynote closing address

Leveraging the very best of technology to benefit customers’ lives


Carlos Kuchkovsky BBVA
Carlos Kuchkovsky

Chief Technology Officer, New Digital Business,
BBVA

16.10

Questions


16.15

Chair’s closing remarks


Kevin Mountford Raisin
Kevin Mountford UK

Chief Executive Officer,
Raisin UK

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Venue details

etc.venues, St Paul's, London

etc.venues St Paul's

200 Aldersgate, St. Pauls, London EC1A 4HD

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