Europe’s Leading Post & Parcel Conference:

Exploring delivery with the businesses defining its future

20th, 21st & 22nd March 2018

Hotel Palace Berlin

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About the Conference

Now in its third decade, European Post & Parcel Services is re-launching as Leaders in Logistics: Post & Parcel Europe. The continent’s foremost strategy-led post & parcel conference continues to bring together senior executives from Europe’s leading postal and logistics operators, but is evolving and growing in tandem with the industry.

In 2018, the conference arrives in Germany – the home of one of Europe’s most innovative delivery pioneers, Deutsche Post DHL Group. Through presentations, collaborative discussion, innovative networking and more, relationships will be built while key emerging trends are highlighted.

Topics to be explored include: dealing with disruptive new entrants; cross-border delivery; connected infrastructure; crowdshipping; the future of the branch network; regulatory change; changing customer expectations; and the outlook for letter mail. Plus, with a dedicated, optional third day focused on Innovation in Operations, can you afford to miss out?

Why Attend?

  • Hear a keynote opening address by Frank Appel, Chief Executive Officer of Deutsche Post DHL Group
  • Discover how Europe’s foremost posts are evolving to succeed in 2018
  • Hear how agile couriers and disruptive new entrants are reshaping delivery
  • Influence the future of the industry and learn about key emerging trends including automation, crowdsourcing and connectivity
  • Network with over 250 of your peers during more than 10 hours of dedicated networking
  • Explore the city of Berlin, with two off-site drinks receptions at unique venues

attendees

speakers

days

countries

hours of networking

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Speakers

Frank Appel Deutsche Post DHL Group

Frank Appel

Chief Executive Officer, Deutsche Post DHL Group

Rainer Schwarz, DPD Austria - Post & Parcel Conference

Rainer Schwarz

Managing Director, DPD Austria

David McRedmond, An Post - Post & Parcel Conference

David McRedmond

Chief Executive Officer, An Post

speaker-placeholder

Shinya Koike

Executive Manager, Postal Business Planning Division, Japan Post

Linde Martin, Deutsche Post - Post & Parcel Conference

Martin Linde

Chief Sales Officer, Post, Deutsche Post DHL Group

Stephen Agar Post & Parcel Conference

Stephen Agar

Managing Director, Consumer & Network Access, Royal Mail

Joona Saluveer, Omniva - Post & Parcel Conference

Joona Saluveer

Chief Executive Officer, Omniva

Misko Kancko, Canada Post - Post & Parcel Conference

Misko Kancko

Director of Global Strategy, Canada Post

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Leaders in Logistics: Post & Parcel Conference Agenda

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Innovation in Operations Day Tuesday, 20 March 2018

Summit Day One Wednesday, 21 March 2018

Summit Day Two Thursday, 22 March 2018

09.05

Welcome address by David Saunders, Managing Director, Marketforce

09.10

Chair’s opening remarks

Session One: Advocating innovation in operations – what more can be done?

09.15

Delivering positive change: to what extent are operators innovating successfully?


Joona Saluveer, Omniva - Post & Parcel Conference
Joona Saluveer

Chief Executive Officer,
Omniva

09.35
Case study: Deutsche Post

Exploring the evolving operations of Europe’s foremost postal company

Having evolved along with the industry, and successfully streamlined operations to meet modern needs, Deutsche Post is universally revered as one of the world’s leading postal companies. This session will explore how it has achieved its high level of performance, highlighting vital projects and operational shifts


Linde Martin, Deutsche Post - Post & Parcel Conference
Martin Linde

Chief Sales Officer, Post,
Deutsche Post DHL Group

09.55

7 Steps to Building State-of-the-Art Delivery Operations

Considering the drastic changes that the delivery market has undergone over the past few years, post & parcel companies that want to remain viable need to achieve logistical excellence in terms of both operational efficiency and customer experience.
This presentation will present the best practices required to achieve these goals:
  • How to streamline your processes, improve their efficiency and reduce related costs
  • Technologies to provide comprehensive visibility and communicate effectively
  • Ways to customize your customers’ experiences in order to build loyalty

Aryeh Altshul - Post & Parcel Conference
Aryeh Altshul

Vice President Sales,
Bringg

10.15
Operations Strategy Leaders’ Forum: Panel discussion & digital Q&A

Mapping the operations landscape of the future

  • From letters to parcels: how is the changing role of the post impacting operations?
  • Becoming adaptable and dynamic: who should operators attempt to emulate?
  • How can costs be kept low as operations evolve?
  • Incorporating automation: harnessing technology to simplify ways of working
  • What can be done to develop more efficient operations across borders?
  • How can operators capitalise on the potential of the Internet of Things?
  • What must operators do to meet their sustainability commitments?
  • Safeguarding future innovation: ensuring the right attitude to promote future success

Joona Saluveer, Omniva - Post & Parcel Conference
Joona Saluveer

Chief Executive Officer,
Omniva

Andras Tancsics, Magyar Posta - Post & Parcel Conference
András Táncsics

Strategy Director,
Magyar Posta

Linde Martin, Deutsche Post - Post & Parcel Conference
Martin Linde

Chief Sales Officer, Post,
Deutsche Post DHL Group

Aryeh Altshul - Post & Parcel Conference
Aryeh Altshul

Vice President Sales,
Bringg

11.05

Refreshments

Session Two: Automating across the value chain

11.35

Learning from experience, looking to the future: harnessing the power of machines and digitalisation

  • Letter sortation and beyond: assessing the scale of automation already in practice
  • What areas of the operations value chain are primed for further automation and digitalisation?
  • Justifying investment and demonstrating value across the business

Yrjo Eskola, Post Group - Post & Parcel Conference
Yrjö Eskola

Senior Vice President, Operations,
Posti Group

11.55

Questions


12.00
Fireside chat

Automation in the last mile: impossible dream or future reality?

This session will discuss the potential viability of automation in last-mile operations, separating facts from the hype. The audience will have an opportunity to ask questions throughout. Topics to be covered include:

  • Is automation in the last mile necessary? Added value or added cost?
  • How are intelligent vehicles already harnessing automated technologies?
  • When and how might delivery robots enable fully automated last mile delivery?
  • Looking to the skies: will drones ever be a viable, large-scale delivery solution?

Stefan Minner
Stefan Minner

Professor, Logistics & Supply Chain,
Technische Universität München

12.30

Advisory Session


12.50
Case study: Ukrposhta

Overcoming adversity to modernise delivery operations

Despite difficult conditions and a distinct lack of resources, Ukrposhta is undergoing a significant and so-far successful modernisation programme. This session will explore the work that has been undertaken – highlighting how they have taken steps to automate processes – and will look towards a bright future for a much-loved institution

          

 


Oleksandr Pertsovskyi, Ukrposhta - Post & Parcel Conference
Oleksandr Pertsovskyi

Chief Operations Officer,
Ukraine Post

13.10

Questions


13.15

Lunch hosted by Bringg

Session Three: Tackling urban delivery – from consolidation to co-operation

14.30

Recognising the impact of e-commerce: how have inner city operations evolved?

  • What has the impact of e-commerce growth been on urban congestion?
  • Going green: investing in cleaner vehicles more-suited to inner city operations
  • Beyond the hub-and-spoke model: radically rethinking delivery approaches

speaker-placeholder
Achim Taylor

Director, Post Logistics,
POST Luxembourg

14.50

Advisory Session


15.10
Panel discussion

Working together to ensure a sustainable and successful approach to urban delivery

  • Charting growth: how has e-commerce impacted the number of urban deliveries?
  • What are the consequences of there being more delivery vehicles in cities?
  • Adopting designated delivery windows to tackle overcrowding on the roads
  • Updating the fleet: how can investing in vehicles increase efficiency?
  • Collaborating in order to improve operations and ease the impact
  • Rethinking stock management: what can retailers do to help ease congestion?
  • Should local authorities consider designating single delivery providers for urban areas?

speaker-placeholder
Achim Taylor

Director, Post Logistics,
POST Luxembourg

Sam Clarke, Gnewt Cargo - Post & Parcel Conference
Sam Clarke

Founder & Head of Business Development,
Gnewt Cargo

Roland Prejawa

Managing Director,
Urban Cargo

15.55

Refreshments

Session Four: Grocery and cold chain – the next frontier for mainstream operators?

16.30

Assessing logistics operators’ capability to excel at specialised deliveries

  • Capitalising on experience: how equipped are operators to enter new markets?
  • Building the infrastructure necessary to excel at cold chain delivery
  • Overcoming challenges and exploring potential threats

Dan Koek PostNL
Daan Koek

Manager, Online Food,
PostNL

16.50

Questions


Session Five: The innovation corner – new technologies reshaping delivery

17.10

Title to be confirmed


Anne Claire Blet
Anne-Claire Blet

Partnerships Director,
What3words

17.20

Questions


17.25
Lightning Pitches

Adopting new technologies will be essential if postal and logistics operators are to succeed at drastically developing their delivery operations. In this session, innovators will each have 10 minutes to present “lightning pitches”, highlighting how they can help to deliver success. Delegates will have an opportunity to ask questions of the panel after all of the innovations have been pitched. 

Lightning pitch: Glue – Unlocking grocery delivery: from the supermarket straight to the fridge


Carl Johan, Glue - Post & Parcel Conference
Carl Johan Grandinson

Chief Executive Officer,
Glue

18.00

Chair’s closing remarks followed by a drinks reception at the Museum of Communication sponsored by Deutsche Post

09.00

Welcome address by David Saunders, Managing Director, Marketforce

Session 1

Charting a path towards the future of delivery

09.05

Chair’s opening remarks


Thomas Baldry Deutsche Post
Thomas Baldry

Senior Vice President, Global Mail,
Deutsche Post DHL Group

09.10

Staying ahead of the curve: remaining dynamic in a competitive industry


Rainer Schwarz, DPD Austria - Post & Parcel Conference
Rainer Schwarz

Managing Director,
DPD Austria

09.30

Capitalising on the power of the postal brand


David McRedmond, An Post - Post & Parcel Conference
David McRedmond

Chief Executive Officer,
An Post

09.50

Title to be confirmed


Brody Buhler Accenture
Brody Buhler

Global Managing Director, Post and Parcel Industry Group,
Accenture

10.10
Leaders’ Forum: Panel discussion & digital Q&A

Sustaining business growth and securing a prosperous future

  • How has the European delivery market evolved over the last twelve months?
  • To what extent is letter mail still the core business for postal operators?
  • What must companies do to streamline operations and safeguard efficiency?
  • The workforce of the future: exploring how new technologies are impacting staff
  • Collaborating or competing? Engaging with new entrants effectively
  • Ensuring success: to what extent are restructuring and acquisitions important?
  • Grasping international opportunities: looking overseas to drive further growth
  • What will operators need to do to make the Digital Single Market a physical reality?
  • What impact might Brexit have on e-commerce markets across Europe?
  • How can innovation be embedded within the culture of delivery companies?

Rainer Schwarz, DPD Austria - Post & Parcel Conference
Rainer Schwarz

Managing Director,
DPD Austria

David McRedmond, An Post - Post & Parcel Conference
David McRedmond

Chief Executive Officer,
An Post

Brody Buhler Accenture
Brody Buhler

Global Managing Director, Post and Parcel Industry Group,
Accenture

Misko Kancko, Canada Post - Post & Parcel Conference
Misko Kancko

Director of Global Strategy,
Canada Post

Session 2

An international perspective

10.50
Case study: Japan Post

Latest initiatives including efficient re-delivery and new technologies


speaker-placeholder
Shinya Koike

Executive Manager, Postal Business Planning Division,
Japan Post

11.10

Refreshments

Session 3

Dealing with disruption – recognising threats, seizing opportunities

11.40

The retailer’s view: ensuring the best service for the end customer

  • What do customers expect from their online shopping experience?
  • Exploring how delivery impacts shoppers’ experiences and perspectives
  • To what extent are retailers equipped to fulfill deliveries directly

David Schroeder Post & Parcel Conference
David Schröder

Senior Vice President, Convenience,
Zalando

12.00

What will continued disruption mean for postal and logistics companies?

  • Adapt or die: ensuring proactive responses to disruptive developments
  • Rethinking strategy and operations to align with modern industry
  • Recognising future threats: what can be done to remain ahead of the curve?

Ivan Culo, Hrvatska pošta - Post & Parcel Conference
Ivan Čulo

Chief Executive Officer,
Hrvatska Pošta

12.20

Title to be confirmed

Senior Representative, Ria Money Transfer


12.40

Questions


12.55

Lunch hosted by Accenture

Session 4

Overcoming the challenges of cross-border delivery

14.10

Cross-border growth: collaborating effectively to tackle operational challenges

  • Highlighting trends in cross-border volumes across the continent
  • How can collaboration help to safeguard affordable operations and excellent experiences?
  • Overcoming the challenge of cross-border returns

Mark Harrison IPC
Mark Harrison

Head of Markets,
International Post Corporation

14.30

A global perspective: exploring the long-term potential of e-commerce growth

  • The view from North America: how is the parcels market evolving?
  • What more can be done to encourage intercontinental growth?
  • Overcoming operational challenges: from customs to returns

Misko Kancko, Canada Post - Post & Parcel Conference
Misko Kancko

Director of Global Strategy,
Canada Post

14.50

Advisory session


15.10

What might Brexit mean for future e-commerce growth across the continent?

  • Leading the continent? Comparing the UK’s e-commerce market to the rest of Europe’s
  • Exploring the challenges that Brexit creates in fulfilment
  • What impact will increased costs have on future e-commerce growth?

Peter Koller, Österreichische Post - Post & Parcel Conference
Peter Koller

Head of International Mail & Affairs,
Österreichische Post

Petra Grell-Kunzinger, Österreichische Post - Post & Parcel Conference
Petra Grell-Kunzinger

Senior Manager, Strategy & Corporate Development,
Österreichische Post

15.30

Questions


16.05

Refreshments

Session 5

Streams

Stream A: Creating connected infrastructure – making assets intelligent
Stream B: In focus: the potential of crowdshipping and the future of the branch network
16.20

Advisory Session


Daniel Dombach Zebra
Daniel Domach

EMEA Industry Solutions Director,
Zebra Technologies

16.40

Questions


16.45
Lightning Pitches

In this session, two exciting pioneers of IoT technology will explore how their products relate to delivery logistics. Each will have five minutes to present “lightning pitches”, with an opportunity to ask questions to follow the presentations

Lightning pitch: ParceLive – Delivering truth at scale: enabling a real time parcel tracking service

Lightning pitch: Unmanned Life – Autonomy-as-a-Service: integrating different drones to create robust autonomous fleets

Further lightning pitches to be confirmed


Azhair Hussain
Azhar Hussain

Chief Executive Officer,
Hanhaa

Kumardev Chatterjee, Unmanned Life - Post & Parcel Conference
Kumardev Chatterjee

Chief Executive Officer,
Unmanned Life

16.20
Case Study | Tiramizoo

Successfully growing a crowdsourced delivery business

Tiramizoo is a German last mile delivery provider that harnesses the power of the crowd to offer same day delivery for retailers. It connects drivers to retailers via its app, offers tracking, and has partnered with major brands across Germany. This session will explore how the service works, highlighting where it sees itself headed next


Michael Löhr, Tiramizoo - Post & Parcel Conference
Michael Löhr

Founder and Managing Director,
Tiramizoo

16.40

Questions


16.45

Developing the postal network of the future: increasing access and revenue

  • Recognising that the needs of branch network users are changing
  • How can restructuring the postal office network increase access?
  • Driving revenue growth by refining the service offering

Anne-Laure Bourn, La Poste - Post & Parcel Conference
Anne-Laure Bourn

Deputy Director General, La Poste Network,
La Poste

17.05

Questions


17.10

Chair's closing remarks

17.15

Offsite drinks reception hosted by Quintiq

09.00

Chair's opening remarks

Welcome to Germany: keynote opening address

09.05

Rethinking logistics: adopting the right strategy for 2018 and beyond


Frank Appel Deutsche Post DHL Group
Frank Appel

Chief Executive Officer,
Deutsche Post DHL Group

09.25

Questions


Session 6

A spotlight on the changes to cross-border parcel regulation

09.35
Keynote opening address

Making services more transparent and better monitored


Raphael Goulet, DG GROWTH - Post & Parcel Conference
Raphaël Goulet

Head of Unit, Public Interest Services,
DG GROWTH

09.55

Questions


10.00

What do changes in cross-border regulation mean for postal operators?


Denis Joram La Poste
Denis Joram

Director, Regulatory Affairs & Studies,
La Poste

10.20

Advisory Session


10.40
Panel discussion

Reshaping the regulatory landscape: exploring the impact on customers and operators

  • How will new cross-border parcel regulation impact delivery across Europe?
  • When will the effects of the change start to be felt?
  • Engaging customers: how will the changes impact the e-commerce experience?
  • Managing costs: ensuring an amenable and deliverable implementation
  • To what extent will the changes increase market access for smaller operators?
  • How will the shift encourage greater collaboration between delivery service providers?
  • Should regulators do more to protect postal operators from increased competition?
  • Beyond parcel regulation: ensuring the continued provision of the USO

Raphael Goulet, DG GROWTH - Post & Parcel Conference
Raphaël Goulet

Head of Unit, Public Interest Services,
DG GROWTH

Jan Bart Henry, PostNL - Post & Parcel Conference
Jan Bart Henry

Head of EU Affairs,
PostNL

Denis Joram La Poste
Denis Joram

Director, Regulatory Affairs & Studies,
La Poste

11.15

Refreshments

Session 7

Keeping the customer at the core of considerations

11.45

Building a customer-centric strategy: from business clients to the end recipient

  • The modern logistics customer: the corporate client or the end user?
  • Devising strategies that serve all stakeholders at all times
  • Dealing with difficulties: how should complaints be managed?

Daniel Sánchez Blázquez

Customer Experience Director,
Correos y Telegrafos

12.05

Title to be confirmed


Tobias Shultz Quintiq
Tobias Schultz

Pre-Sales Consultant,
Quintiq

12.25

Questions


12.40

Lunch

Session 8

Re-evaluating letter mail: guaranteeing success in challenging times

13.40

Mapping continental trends in letter volumes: a research-led approach

  • How has the decline in letter volumes diverged across the continent?
  • What does the evidence suggest about future change?
  • Adopting positive strategies to avoid further digital substitution

Lisa Kretschmann - Post & Parcel Conference
Lisa Kretschmann

Managing Director,
European Federation of Envelope Manufacturers

14.00

Title to be confirmed


Bruno Basalisco
Bruno Basalisco

Managing Economist,
Copenhagen Economics

14.20

How advertising mail keeps cool brands hot

Advertising mail is tangible and cannot be erased with the swipe of a finger. That is exactly why advertising mail still possesses an intrinsic value. Together with the fact that it’s more direct and therefore more personal and customized, mail is the perfect tool to make cool brands hot again.
  • What is the role of advertising mail in the digital age?
  • Collaboration: how best to leverage every player in the ecosytem
  • Defining innovation: what offers the greatest promise for change?
  • Understanding segmentation: creating a successful strategy

Marc Huybrechts- Post & Parcel Conference
Marc Huybrechts

Director Mail & Retail Solutions,
bpost

14.40
Keynote closing address

Looking to the future of letter mail operations: helping the core business to succeed


Stephen Agar Post & Parcel Conference
Stephen Agar

Managing Director, Consumer & Network Access,
Royal Mail

15.00

Questions


15.20

Chair’s closing remarks and the end of the conference

Sponsors

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Who Attends

Drinks Receptions

During the three days, we’ll be hosted two fantastic drinks receptions  – one after our Innovation in Operations Day, and the other after day one of the Summit. Kick back, relax, and mingle with your peers over a few drinks! Further details on transport and sign up for both drinks receptions will follow.

Tuesday 20th March

Deutsche Post will be hosting a drinks reception on Tuesday 20th March, after the Innovation in Operations day, in partnership with Marketforce for all conference attendees. The drinks reception will be held at Berlin’s Museum of Communication, the oldest postal museum in the world. Drinks start at 7.30pm, and there will be transport to the reception organised by Marketforce from the conference venue.

Wednesday 21st March

Marketforce & Quintiq will be hosting a City Treasure Trail drinks reception immediately after the end of Day One of the main conference on Wednesday 21st March for all conference attendees. Delegates will take to the streets of Berlin and compete in teams to complete the tasks they have been set, finishing at a local bar with beers, wine and light refreshments to kick off the evening.

Tickets

Innovation in Operations Only:
1 day pass for 20th March 2018, lunch, refreshments and drinks reception.

Post & Parcel Europe Summit Only
2 day pass for 21st & 22nd March 2018, lunch, refreshments and drinks reception.

Post & Parcel Europe Summit & Innovation in Operations
3 day pass for 20th, 21st & 22nd March 2018, lunch & refreshments and two drinks receptions.

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15% off

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Innovation in Operations Only (1 Day)

save £100 Early Bird Until 23 February

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Full Price £1,145.00 + VAT

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Post & Parcel Europe Summit Only (2 Days)

save £100 Early Bird Until 23 February

£1,445.00 + VAT

Full Price £1,545.00 + VAT

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Post & Parcel Europe Summit and Innovation in Operations (3 Days)

save £150 Early Bird Until 23 February

£1,945.00 + VAT

Full Price £2,095.00 + VAT

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Venue Details

Hotel Palace Berlin

Budapester Str. 45