Europe’s premier event bringing together leading logistics and postal operators

 

26 – 28 March 2019

Meliá Avenida América, Madrid

250+ attendees

40+ national posts

50+ speakers

3 days

Now in its third decade, Europe’s leading post & parcel conference goes to Madrid in March 2019. Comprising two forums, the Innovation in Operations day and the two day Post & Parcel Europe Summit, this premier strategic event offers the actionable insight you need to ensure continued business success.

The continent’s foremost strategy-led post & parcel conference continues to unite senior executives from Europe’s leading postal and logistics operators, as they explore the critical trends shaping the future of the industry.

Speaker announcement

Juan Manuel Serrano Quintana, Grupo Correos, Leaders in Logistics SpeakerJuan Manuel Serrano Quintana, Executive Chairman, Grupo Correos

 

Welcoming Juan Manuel Serrano Quintana, Executive Chairman, Grupo Correos as our closing keynote speaker on day one of the Post & Parcel Europe Summit. Juan will share his thoughts on the future shape of the delivery industry, and outline his priorities as the new leader of the Spanish national postal operator, since joining in summer 2018. Make the most of this opportunity to hear directly from the leader of one of the major European national posts!

Choose from specialised stages

Get to grips with the hottest topics: the rise of e-commerce, challenges of cross-border, evolving status of letter mail, sustainability, customer expectations and more…

Harness the insight of 50+ expert speakers

Showcase your company’s thought leadership, whilst connecting with the right people in the right way to ensure future business success.

More than just content

Build relationships with 250+ senior decision makers representing logistics and postal operators from across Europe and beyond, especially at our renowned drinks receptions.

Don’t miss a beat!

Gather all the insight on offer across three days by bringing your team. We offer a 15% discount for groups of three +, so you don’t want to miss out!

Be inspired by game-changers

Hear directly from exciting new start-ups poised to transform the post and parcel industry at the Innovation Hub, featuring lightning pitches showcasing new products.

Meet your retail client

At the Meet & Greet session, you’ll have the chance to directly engage with a host of retailers, fostering deeper understanding and stronger partnerships.

Speakers

Mary Traversy, Canada Post, Leaders in Logistics Speaker

Mary Traversy

Chief Operating Officer, Canada Post

Juan Manuel Serrano Quintana, Grupo Correos, Leaders in Logistics Speaker

Juan Manuel Serrano Quintana

Executive Chairman, Grupo Correos

Björn Ekstedt, PostNord, Leaders in Logistics Speaker

Björn Ekstedt

Chief Information Officer, PostNord

Asta Sungailiene, Lietuvos Pastas, Leaders in Logistics Speaker

Asta Sungailiené

Chief Executive Officer, Lietuvos Pastas

Peter Kjaer Jensen, PostNord, Leaders in Logistics Speaker

Peter Kjaer Jensen

Head of PostNord Denmark, PostNord

Achim Duennwald, Deutsche Post, Leaders in Logistics Speaker

Achim Dünnwald

Chief Executive Officer – DHL Parcel, Deutsche Post DHL Group

Peter Umundum, Austria Post, Leaders in Logistics Speaker

Peter Umundum

Board Member – Parcels & Logistics Division, Österreichische Post

Liesbeth Kaashoek, PostNL, Leaders in Logistics Speaker

Liesbeth Kaashoek

Executive Committee – Parcels & Logistics, PostNL

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“An influential conference on subjects that are critically important to the profitability of the industry”

Member of the Executive Committee, PostNL

“The conference was  highly effective and efficient,  both from idea exchange and a networking point of view”

SVP Operations, Posti Group

“The conference provides a platform to discuss policy and commercial developments critical to the delivery sector”

Director, UPS

The agenda

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Innovation in Operations Tuesday, 26 March 2019

Day One Wednesday, 27 March 2019

Day Two Thursday, 28 March 2019

09.00

Welcome Address

09.05

Chair's opening remarks - Thomas Baldry, SVP - International Mail & International Relations, Deutsche Post

Session 1 - Harnessing technology to implement change

09.10

Keynote opening address

A new age: assessing the strategic implications of innovation


Björn Ekstedt, PostNord, Leaders in Logistics Speaker
Björn Ekstedt

Chief Information Officer , PostNord

09.30

Embracing rather than surviving the digital age

  • Looking ahead: how will technology shape the industry’s future?
  • Humans vs. technology: will AI replace humans?
  • Who bears the social costs?
  • Data sharing: redefining how we interact with technology and each other
  • Who is responsible when code adapts itself?

Eva Savelsberg, INFORM, Leaders in Logistics Speaker
Dr. Eva Savelsberg

Senior Vice President – Logistics Division , INFORM

09.50

Panel discussion

Maximising opportunities of technological disruption

  • Which new technologies are truly transforming the post and parcel industry?
  • Can new technology be used to bridge the divide between post and ecommerce?
  • How to alleviate the risk of new technology alienating customers and damaging reputation
  • Leading vs. following new advances: the merits of investing in an in-house innovation centre
  • What is blockchain’s potential across the supply chain?
  • Will autonomous vehicles become a reliable delivery method?
  • How realistic is the mass rollout of drones and droids in urban areas?
  • What can Europe learn from the development of technology in other geographical regions?

Björn Ekstedt, PostNord, Leaders in Logistics Speaker
Björn Ekstedt

Chief Information Officer , PostNord

Eva Savelsberg, INFORM, Leaders in Logistics Speaker
Dr. Eva Savelsberg

Senior Vice President – Logistics Division , INFORM

Federico Lara, FedEX Cross Border, Leaders in Logistics Speaker
Federico Lara

Chief Technologist , FedEx Cross Border

Darja Ljubec, Posta Slovenije, Leaders in Logistics Speaker
Darja Ljubec

Director of Technology & Global Logistics Division , Posta Slovenije

10.30

Refreshments


Session 2 - Liberation through automation - a new business model

11.00

Keeping pace: the postal approach to adopting automation

  • Driving down costs: automation as the saviour of traditional postal revenue streams
  • How does the uptake and impact of automation differ between postal operators and couriers?
  • Maintaining the customer relationship: rolling out new customer oriented services and solutions

Andreas Gregoriou, Cyprus Postal Services, Leaders in Logistics Speaker
Andreas Gregoriou

Chief Executive Officer , Cyprus Postal Services

11.20

Setting the global benchmark: automation on a grand scale

  • Big ambitions: reflecting on the story so far
  • Assessing response: a happy marriage between man and machine?
  • The importance of customer data: the missing piece of the puzzle?
  • Beyond the warehouse: where next for automation?

11.40

Charting a path to operational excellence: the power of automation and robotics


Senior representative, Unmanned Life

,

12.00

International spotlight | SF Express

Learning lessons from Asia: pushing the boundaries of technological capability

SF is the leading express delivery logistics operator in China, which in recent years has extended its reach beyond Asia. Technology is a key component of its mass intelligent logistics networks, and therefore central to continued growth. Alex will share how SF uses innovative new tech, their plans for the near future, and lessons learnt thus far.


Alex Wang, SF Express, Leaders in Logistics Speaker
Alex Wang

GM – Europe , SF Express

12.20

Questions


12.35

Lunch

Session 3 - Responding to market changes in delivery services

13.50

Case study | An Post Retail

Delivering a radically modernised vision of the post office network

An Post Retail was tasked in 2018 with overseeing the significant investment in growing the branch network by expanding reach to meet changing customer needs and shopping patterns. Debbie will explain its strategy, which includes strengthening accessibility to government and community financial services, and cementing post as the backbone of ecommerce; and reflect on the success of the project thus far.


Debbie Byrne, An Post, Leaders in Logistics Speaker
Debbie Byrne

Managing Director – An Post Retail , An Post

14.10

Adopting technology to efficiently manage the ever-changing last mile

When it comes to the last mile, logistics operators face many unpredictable obstacles such as the customer changing delivery address or calling customer care regarding delivery status, traffic jams etc. How can technology help smooth the process? Mikael will share how ALK and PocketMobile assist operators to instantly manage change through routing optimisation tools, ETA notifications and more.


Mikael Wallstedt, ALK and PocketMobile, Leaders in Logistics Speaker
Mikael Wällstedt

Senior Business Development Manager , ALK and PocketMobile

14.30

Case study | SEUR

Always on time, always fresh: moving into grocery delivery

Couriers and postal operators alike are keen to capture the growing grocery delivery market, leading to various partnerships being struck between delivery operators and online food retailers in particular. Juan will reflect on the success of SEUR food delivery to date, and outline its plans for growth in the future.


Juan Perez de Lema, SUER, Leaders in Logistics Speaker
Juan Perez de Lema

Chief Operations Officer , SEUR

14.50

Questions


15.00

Refreshments

Session 4 - The innovation hub - preparing for the future

Chaired by Karlijn Krol, Startup Scout, PostNL


15.30

Lightning pitches

The appearance of a vast array of agile new start-ups poses both an immediate opportunity and a longer-term potential threat to incumbent postal and logistics operators.

In this session, delegates will hear from a selection of exciting pioneers seeking to enhance the post and parcel industry through their innovative offerings.


Pitch #1: SMARTMILE

The SMARTMILE platform is an innovative operating system which enables more efficient, convenient and sustainable deliveries in cities. SMARTMILE creates a unique, open and shared urban delivery infrastructure through its cloud-based software which connects automated parcel terminals to all online buyers, couriers and retailers.


Aku Happo, Smartmile, Leaders in Logistics Speaker
Aku Happo

Co-Founder & Chief Executive Officer , Smart Mile

Pitch #2: PimPamPost

PimPamPost is a sustainable service of international parcels deliveries for European SMEs specializing in e-commerce. It leverages technology and the sharing economy concept to revolutionize the traditional way of sending parcels cross-border in Europe.


Benjamin Chartoire, PimPamPost, Leaders in Logistics Speaker
Benjamin Chartoire

Chief Executive Officer , PimPamPost

Pitch #3: ZigZag Global

Helping ecommerce retailers manage returns domestically and globally

ZigZag’s mission is to help retailers become more sustainable whilst cutting costs and improving the speed of customer refunds. Its platform connects major retailers to a global network of warehouses, drawing on predictive analytics to work out if a retailer should hold and resell returned products in local markets or bring them back via consolidation.


Al Gerrie, ZigZag Global, Leaders in Logistics Speaker
Al Gerrie

Founder & Chief Executive Officer , ZigZag Global

Pitch #4: Fit Things

Slimbox, Fit Things’ first product, helps you reduce costs, have fewer broken goods, and help the environment. With a click of a button, you can make perfectly fitted packaging for the goods you wish to send, avoiding polluting filling materials and high shipping costs. A Slimbox gives you the freedom to have any size or type of box at any given moment.


Filip Roose, Fit Things, Leaders in Logistics Speaker
Filip Roose

Chief Executive Officer , Fit Things

16.10

Uncovering genius: drawing on start-ups to strengthen the business model


16.30

Case study | the Future Lab at bpost

Investing today to enhance service tomorrow: nurturing new talent and ideas

The Future Lab is a brand-new department within bpost, tasked with breakthrough innovation on limited budgets and under challenging timelines. By breaking away from the larger organisation it is better able to investigate customer needs and build solutions for them. Patrick will share recent exciting projects which have emerged from the Future Lab and outline challenges the team will be addressing next.


Patrick Leysen, bpost, Leaders in Logistics Speaker
Patrick Leysen

VP Future Lab, Head of Innovation Parcels & Logistics Europe , bpost

16.50

Case study | Magyar Posta

Old habits in a new world: learning from the last 150 years

Hungarian Post is embarking on a new strategic cycle driven by the radical technological change, growing HR challenges, and shift in global power impacting the postal industry. The heritage of individual operators holds an important influence on modern-day decision-making.


17.10

Panel discussion

Staying ahead of the curve: selecting the best new ideas and technologies

  • Reflecting on the last five years: how has innovation shaped the delivery industry?
  • From ideas to development: creating a supportive environment
  • How can the culture change necessary to allow for innovation be implemented?
  • The role of marketing: successfully communicating exciting changes to support uptake
  • Addressing the elephant in the room: how to manage market disruption as well as innovation
  • What lessons can be drawn from the experience of other countries?
  • Following the path of investment: predicting the next big thing

Patrick Leysen, bpost, Leaders in Logistics Speaker
Patrick Leysen

VP Future Lab, Head of Innovation Parcels & Logistics Europe , bpost

Pedro Nabais, CTT- Correios de Portugal
Pedro Nuno Nabais

Innovation & Engineering , CTT – Correios de Portugal

17.45

Chair's closing remarks followed by drinks reception

09.00

Welcome address

09.05

Chair's opening remarks

Session 1

Engaging with the explosion of e-commerce

Keynote addresses

The evolving shape of delivery: the experts’ view on the impact of e-commerce

The post and parcel industry is undergoing a transformative period of change driven largely by the rapid and extensive uptake of ecommerce globally. How can established players successfully adapt their operating model to thrive in this new environment? Here we present a series of short keynotes from major industry leaders to hear how their respective organisations are engaging with ecommerce and their plans for the years ahead.


09.10

Peter Umundum, Austria Post, Leaders in Logistics Speaker
Peter Umundum

Board Member – Parcels & Logistics Division , Österreichische Post

09.25

Liesbeth Kaashoek, PostNL, Leaders in Logistics Speaker
Liesbeth Kaashoek

Executive Committee – Parcels & Logistics , PostNL

09.40

Achim Duennwald, Deutsche Post, Leaders in Logistics Speaker
Achim Dünnwald

Chief Executive Officer – DHL Parcel , Deutsche Post DHL Group

09.55

Brody Buhler Accenture
Brody Buhler

Global Managing Director , Accenture

10.15

Spotlight | E-tailer

Learning from the masters: rapidly scaling up the European logistics network


10.35

Leaders’ forum

Making the most of e-commerce: rewards and opportunities

  • The new reality: what is the impact of consumer uptake of ecommerce across Europe?
  • How are retailer demands driving the requirements of the logistics industry?
  • How can delivery operators become flexibly integrated with retailers?
  • Assessing the importance of pricing: being attractive whilst remaining profitable
  • Meeting the challenge of tech giants: retaining full control over your network and customer data
  • Facilitating international collaboration: growing your network to meet ecommerce demands
  • Cementing market presence: responding to the rise of start-ups specialising in last mile
  • Where next for ecommerce delivery?

Peter Umundum, Austria Post, Leaders in Logistics Speaker
Peter Umundum

Board Member – Parcels & Logistics Division , Österreichische Post

Liesbeth Kaashoek, PostNL, Leaders in Logistics Speaker
Liesbeth Kaashoek

Executive Committee – Parcels & Logistics , PostNL

Achim Duennwald, Deutsche Post, Leaders in Logistics Speaker
Achim Dünnwald

Chief Executive Officer – DHL Parcel , Deutsche Post DHL Group

Brody Buhler Accenture
Brody Buhler

Global Managing Director , Accenture

11.10

Refreshments

Session 2

Learning lessons from around the world

11.40

Drawing inspiration from the North American experience

  • What logistics insight can be taken from a postal operator responsible for a vast geography?
  • Catering to a disparate customer base: ensuring parity of service
  • Pivoting focus: reaping the rewards of ecommerce
  • Connecting Canadians to each other and the world: establishing strong global partnerships

Mary Traversy, Canada Post, Leaders in Logistics Speaker
Mary Traversy

Chief Operating Officer , Canada Post

12.00

Transforming the government-owned national posts of the developing world


12.20

The European outlook: adapting to a changing industry

  • What logistics insight can be taken from a national post of a smaller country?
  • Working as part of a larger bloc: implications of the EU for post
  • Remaining agile and nimble: rapidly rolling out innovation
  • Predicting the next big thing: where should the industry be investing?

Asta Sungailiene, Lietuvos Pastas, Leaders in Logistics Speaker
Asta Sungailiené

Chief Executive Officer , Lietuvos Pastas

12.40

Questions


12.50

Lunch

Session 3

Teal Stage - Breaking down frontiers: cross-border delivery | Turquoise Stage - Recognising mail as the heart of the postal business

Breaking down frontiers: cross-border delivery
Recognising mail as the heart of the postal business

Chaired by Ana Hinojosa, Director – Compliance and Facilitation Directorate, World Customs Organisation


14.05

Catering to the global customer: excellence in both delivery and returns

  • Encouraging growth: establishing worldwide delivery partnerships
  • Clarity is key: supporting customers to successfully navigate VAT and customs
  • Easy, accessible, cheap: ensuring a smooth cross-border returns process
  • How can the delivery industry encourage willingness to purchase cross-border items

Carl Asmus, FedEx Cross Border, Leaders in Logistics Speaker
Carl Asmus

President & Chief Executive Officer , FedEx Cross Border

14.25

Facilitating cross-border e-commerce: creating a post-to-post network

  • Responding to demands for seamless cross-border delivery
  • Improving the speed of delivery through measurement and monitoring
  • The importance of data: knowledge of the customer underpins better service
  • The consumer benefit: the advantages of a courier service at postal prices

Mark Harrison, International Post Corporation, Leaders in Logistics Speaker
Mark Harrison

Head of Markets , International Post Corporation

14.45

Spotlight |  Österreichische Post

Looking to Asia for continued growth and new opportunities

Strong cross-border capabilities are critical in response to evolving customer purchase desires and demands. Martina will share how  Österreichische Post are extending their network through Asia, and reflect on the implications of this focus.


Martina Supper, Österreichische Post, Leaders in Logistics Speaker
Martina Supper

SVP - International Networks , Österreichische Post

15.05

Questions


15.15

Maximising opportunities of global delivery


15.35

Panel Discussion

Meeting the deadline: responding to the implications of Brexit

  • How much clarity has the industry gained now that the deadline has arrived?
  • Does the rest of Europe care? Examining the impact on bilateral trade
  • Is a soft border in Ireland really achieveable?
  • How will Brexit impede the current haulage network?
  • How will a potentially drawn out process affect the continued growth of ecommerce in the UK?
  • To what extent will UK-based logistics companies move to Europe?
  • What new opportunities may be created elsewhere as a result?
  • Impact on delivery: threats or opportunities?

Jean-Paul Forceville, La Poste Group, Leaders in Logistics Speaker
Jean-Paul Forceville

Chairman of the Management Board , PostEurop

Gilles Ferrandez, An Post, Leaders in Logistics Speaker
Gilles Ferrandez

Commercial Director - Parcels , An Post

Mandy Deakin-Snell, DPD UK, Leaders in Logistics Speaker
Mandy Deakin-Snell

Director of International Operations , DPD UK

Michael McNally, Jersey Post, Leaders in Logistics Speaker
Michael McNally

Head of International Development , Jersey Post

Chaired by Derek Osborn, International Postal Coaching, Whatnext4u

14.05

Great things come in small packages: a bright future for letters

  • Allaying concern about decline: letters as the main revenue stream for national posts
  • Innovation to enhance letter mail: experience of Romanian Post
  • Where is the journey for mail heading?

Simona Tarabasanu, Posta Romana, Leaders in Logistics Speaker
Simona Tarabasanu

Head of International Mail Department , Poşta Română

14.25

Case study |  Royal Mail

Growing the core business: innovation in letters

In the context of declining mail volume, a key target for postal operators is to increase revenue whilst enhancing the service offering for customers. Stephen will reveal Royal Mail’s innovative new project which uses technology to achieve this aim.


Stephen Agar, Royal Mail Group, Leaders in Logistics Speaker
Stephen Agar

Managing Director, Consumer & Network Access , Royal Mail

14.45

Giving letters the platform to shine


15.05

How sustainable is the present postal model? A counter-argument

  • Is the dominant position of letter mail still tenable in the modern postal age?
  • Addressing the financial burden of the USO
  • Remaining competitive against global operators: the postal approach.

Ingimundur Sigurpalsson, Iceland Post, Leaders in Logistics Speaker
Ingimundur Sigurpálsson

Managing Director & Chief Executive Officer , Iceland Post

15.25

Questions


15.40

Fireside chat

Supporting the core business: comparing approaches to letter decline

  • Explaining the difference in letter volume decline across Europe
  • Expanding reach: proactively investing in new services to bolster letter mail
  • How can the USO be used to drive forward a focus on growing letters?
  • Looking elsewhere: building new business verticals to offset and manage letter decline
  • What lessons can be drawn from these two approaches?

Peter Kjaer Jensen, PostNord, Leaders in Logistics Speaker
Peter Kjaer Jensen

Head of PostNord Denmark , PostNord

Thomas Baldry, Deutsche Post, Leaders in Logistics Speaker
Thomas Baldry

Senior Vice President International Mail & International Relations , Deutsche Post DHL Group

16.05

Refreshments

Session 4

Understanding your retail customer

16.35

Meet and greet

Getting to grips with different markets: connect with the experts

Retailers are an important and growing customer base for both postal and logistics operators, arguably the new decision-makers in the modern world of ecommerce. In this session retail speakers will simultaneously share what their respective companies are looking for in their logistics partners, outlining lessons learnt so far; they will explain how delivery supports their companies’ wider growth and improvement aims. With the intention of strengthening the retail-delivery operator relationship, delegates will then have the opportunity to directly and informally engage in conversation with their chosen retail speaker.

Further retailers to be confirmed.


Paul Rogowski, Lamoda, Leaders in Logistics Speaker
Paul Rogowski

Operations Director , Lamoda

John Beazley, John Lewis
John Beazley

Operations Manager – Fulfilment & Returns , John Lewis Partnership

speaker-placeholder
Yasmeen Alsalti

Chief Operations Officer , Westt

Damien Buirette, Houzz International, Leaders in Logistics Speaker
Damien Buirette

Supply Chain & Logistics Lead , Houzz International

17.00

The retail and carrier ecosystem: offering a consistent delivery service


17.20

Building fruitful partnerships: the postal-retailer relationship

  • Tapping into the ecommerce market
  • How can consumers be encouraged to make their purchases through the postal network?
  • Integrating services with e-tail partners: happy customers equals increased revenue
  • Long-term strategy for retail relations

Oyvind Hogset, Norway Post, Leaders in Logistics Speaker
Øyvind Høgset

SVP E-commerce Services , Norway Post

17.40

Questions


Closing champagne keynote

17.45

Assessing the future shape of the industry: claiming new markets and opportunities


Juan Manuel Serrano Quintana, Grupo Correos, Leaders in Logistics Speaker
Juan Manuel Serrano Quintana

Executive Chairman , Grupo Correos

18.00

Chair's closing remarks followed by drinks reception

09.00

Chair's opening remarks

Session 5

Anticipating and exceeding customer expectations

09.05

Opening address

Improving recipient engagement: the importance of good service


Daniel Sanchez Blazquez, Correos y Telegrafos, Leaders in Logistics Speaker
Daniel Sánchez Blázquez

Customer Experience Director , Correos y Telegrafos

09.20

Re-branding post for the modern age: promoting trust amongst customers

  • More than just letter and parcel delivery: post’s pivotal role within the community
  • Putting forward an experiential attitude towards the development of customer channels
  • Which types of additional offerings can be incorporated to the existing service network?
  • How does digitalisation enhance customer experience?

Kaisa Ilola, Posti, Leaders in Logistics Speaker
Kaisa Ilola

VP, Head of Customer Channels , Posti

09.40

The secret to creating an exemplary customer journey


10.00

Panel discussion

Bolstering loyalty: how can the customer relationship be strengthened?

  • The global benchmark: who sets it, and how can other operators emulate it?
  • To what extent do European approaches differ, and to what effect?
  • How is technology shaping customer engagement?
  • Working hand-in-hand with suppliers to deliver a consistent and coherent service
  • Reduction and quick resolution: dealing with complaints
  • Equipping the workforce to successfully and positively interact with customers

Daniel Sanchez Blazquez, Correos y Telegrafos, Leaders in Logistics Speaker
Daniel Sánchez Blázquez

Customer Experience Director , Correos y Telegrafos

Kaisa Ilola, Posti, Leaders in Logistics Speaker
Kaisa Ilola

VP, Head of Customer Channels , Posti

Session 6

Growing the workforce of tomorrow

10.35

Interview

How can the post and parcel industry attract and retain new talent?

The stability and security of the post and parcel industry workforce is in doubt due to a combination of critical market trends including a labour shortage and the lack of perceived attractiveness of the sector. As large employers, how can postal operators and couriers alike ensure they are addressing the concerns of the younger generation, whilst promoting values of inclusivity and diversity?

Delegates are encouraged to participate throughout using mobile voting.


Silje Skogstad, Deutsche Post, Leaders in Logistics Speaker
Silje Skogstad

SVP Corporate Strategy , Deutsche Post DHL Group

11.00

Refreshments

Session 7

Teal Stage - Demystifying regulation in the new world of ecommerce | Turquoise Stage - Meeting customer demand for eco-friendly values

Demystifying regulation in the new world of ecommerce
Meeting customer demands for eco-friendly values

Chaired by Peter Dunn, Director of Client Services, Cullen International


11.30

Trying to hit a moving target: a regulatory view on the B2C market


Lucia Fioravanti, Poste Italiane, Leaders in Logistics Speaker
Lucia Fioravanti

Head of Regulatory Affairs , Poste Italiane

11.50

Regulatory evolution: assessing opportunities and risks for letter and parcel delivery


Bruno Basalisco
Bruno Basalisco

Managing Economist , Copenhagen Economics

12.10

Levelling the playing field: contractual relations between platforms and their business clients

  • The EC perspective: how should digital platforms be regulated?
  • Delving into the terms & conditions: redressing the power imbalance
  • Enforcing decent industry practice: standardisation for the greater good
  • What’s next on the horizon for regulation of ecommerce?

Werner Stengg, European Commission, Leaders in Logistics Speaker
Werner Stengg

Head of Unit ‘E-Commerce & Online Platforms' – DG Connect , European Commission

12.30

Questions


11.30

Assessing a changing industry: where are green initiatives taking us next?

  • Let’s talk strategy: aspiring to be the nation’s most sustainable brand
  • How is company activity as a whole shaped by environmental policy?
  • Beyond last mile electric vehicles: evaluating green possibilities across the entire supply chain
  • Are big dreams within reach? Sustainability plans in the medium-term

Colin Campbell, Norway Post, Leaders in Logistics Speaker
Colin Campbell

SVP – HSE & CSR , Norway Post

11.50

How does technology underpin sustainability goals?


12.10

Case study | Gnewt Cargo

A collaborative approach: working with the municipality

Delivery operators’ efforts to go green are being propelled forwards by the municipal authority’s own sustainability drive to reduce pollution and congestion. In 2018, Gnewt Cargo partnered with the Greater London Authority to run a low emissions and logistics trial, funded by Innovate UK. Sam will reflect on how this partnership has impacted their respective projects, and the lessons learnt from the process.


Sam Clarke, Gnewt Cargo, Leaders in Logistics Speaker
Sam Clarke

Founder & Head of Business Development , Gnewt Cargo (Menzies Distribution)

12.30

Questions


12.40

Lunch

Session 8

Using technology to bolster customer engagement

13.55

Case study | Omniva                                      

Automation in last mile delivery

Constantly increasing labour costs have made automation in the last mile even more pressing. Ansi will share Estonia’s experience and future project plans for automation within the last mile, as well as introduce different innovative solutions which support customer satisfaction.

Ansi Arumeel, OMniva, Leaders in Logistics speaker
Ansi Arumeel

Member of Management Board , Omniva

14.15

Case study | Croatian Post

Technology in operations to meet customer expectations

Digital solutions are having a positive impact on operational processes but how does the customer gain? Data collection to aid decision-making has little long-lasting impact on customer demands, as the last best experience rapidly becomes the new minimum expectation. Mladen will highlight the importance of retaining human contact as the enabler of AI and new technologies.


Mladen Puzak, Hrvatska Posta, Leaders in Logistics Speaker
Mladen Puzak

Executive Director – Express Division , Hrvatska Posta

14.35

Meeting customers in their everyday environment


14.55

Case study | Doddle

Driving footfall through great digital experiences    

Traditional retail and carriers are being disrupted by the shift to digital, driven by the worldwide growth of e-commerce. The delivery industry must contend with this change whilst meeting increasingly demanding customer expectations. Gary will share how Doddle deliver great digital experiences as a means of engaging with its customers, whilst also maximising the return on investment of physical assets.


Gary-O'Connor, Doddle, Leaders in Logistics Speaker
Gary O'Connor

Chief Technology Officer , Doddle

15.15

Questions


15.30

Chair's closing remarks and end of conference

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2018 highlights

Some highlights from our 2018 conference which took place in Berlin. Make sure you join us next year in Madrid, to meet and learn from key industry players!

Venue Details

Melia Avenida America, Madrid

Calle de Juan Ignacio Luca de Tena, 36, 28027 Madrid, Spain

Melia Avenida America, Madrid

Calle de Juan Ignacio Luca de Tena, 36, 28027 Madrid, Spain

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