Europe’s Leading Post & Parcel Conference:

Exploring delivery with the businesses defining its future

20th, 21st & 22nd March 2018

Hotel Palace Berlin

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About the Conference

Now in its third decade, European Post & Parcel Services is re-launching as Leaders in Logistics: Post & Parcel Europe. The continent’s foremost strategy-led post & parcel conference continues to bring together senior executives from Europe’s leading postal and logistics operators, but is evolving and growing in tandem with the industry.

In 2018, the conference arrives in Germany – the home of one of Europe’s most innovative delivery pioneers, Deutsche Post DHL Group. Through presentations, collaborative discussion, innovative networking and more, relationships will be built while key emerging trends are highlighted.

Topics to be explored include: dealing with disruptive new entrants; cross-border delivery; connected infrastructure; crowdshipping; the future of the branch network; regulatory change; changing customer expectations; and the outlook for letter mail. Plus, with a dedicated, optional third day focused on Innovation in Operations, can you afford to miss out?

Why Attend?

  • Meet and learn from business leaders from Deutsche Post DHL Group
  • Discover how Europe’s foremost posts are evolving to succeed in 2018
  • Hear how agile couriers and disruptive new entrants are reshaping delivery
  • Influence the future of the industry and learn about key emerging trends including automation, crowdsourcing and connectivity
  • Network with over 250 of your peers during more than 10 hours of dedicated networking
  • Explore the city of Berlin, with two off-site drinks receptions at unique venues

attendees

speakers

days

countries

hours of networking

hours of content

Speakers

David McRedmond, An Post - Post & Parcel Conference

David McRedmond

Chief Executive Officer

An Post

Linde Martin, Deutsche Post - Post & Parcel Conference

Martin Linde

Chief Sales Officer, Post

Deutsche Post

David Schroeder Post & Parcel Conference

David Schröder

Senior Vice President, Convenience

Zalando

Rainer Schwarz, DPD Austria - Post & Parcel Conference

Rainer Schwarz

Managing Director

DPD Austria

Ivan Culo, Hrvatska pošta - Post & Parcel Conference

Ivan Čulo

Chief Executive Officer

Hrvatska Pošta

Joona Saluveer, Omniva - Post & Parcel Conference

Joona Saluveer

Chief Executive Officer

Omniva

speaker-placeholder

Mary Traversy

Chief Operating Officer

Canada Post

Stephen Agar Post & Parcel Conference

Stephen Agar

Managing Director, Consumer & Network Access

Royal Mail

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Leaders in Logistics: Post & Parcel Conference Agenda

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Innovation in Operations Day Tuesday, 20 March 2018

Summit Day One Wednesday, 21 March 2018

Summit Day Two Thursday, 22 March 2018

09.00

Welcome address by David Saunders, Managing Director, Marketforce

09.05

Chair’s opening remarks

Session One: Advocating innovation in operations – what more can be done?

09.10

Delivering positive change: to what extent are operators innovating successfully?


Joona Saluveer, Omniva - Post & Parcel Conference
Joona Saluveer

Chief Executive Officer
Omniva

09.30
Case study: Deutsche Post

Exploring the evolving operations of Europe’s foremost postal company

Having evolved along with the industry, and successfully streamlined operations to meet modern needs, Deutsche Post is universally revered as one of the world’s leading postal companies. This session will explore how it has achieved its high level of performance, highlighting vital projects and operational shifts


Linde Martin, Deutsche Post - Post & Parcel Conference
Martin Linde

Chief Sales Officer, Post
Deutsche Post

09.50

7 Steps to Building State-of-the-Art Delivery Operations

Considering the drastic changes that the delivery market has undergone over the past few years, post & parcel companies that want to remain viable need to achieve logistical excellence in terms of both operational efficiency and customer experience.
This presentation will present the best practices required to achieve these goals:
  • How to streamline your processes, improve their efficiency and reduce related costs
  • Technologies to provide comprehensive visibility and communicate effectively
  • Ways to customize your customers’ experiences in order to build loyalty

Aryeh Altshul - Post & Parcel Conference
Aryeh Altshul

Vice President Sales
Bringg

10.10
Operations Strategy Leaders’ Forum: Panel discussion & digital Q&A

Mapping the operations landscape of the future

  • From letters to parcels: how is the changing role of the post impacting operations?
  • Becoming adaptable and dynamic: who should operators attempt to emulate?
  • How can costs be kept low as operations evolve?
  • Incorporating automation: harnessing technology to simplify ways of working
  • What can be done to develop more efficient operations across borders?
  • How can operators capitalise on the potential of the Internet of Things?
  • What must operators do to meet their sustainability commitments?
  • Safeguarding future innovation: ensuring the right attitude to promote future success

Joona Saluveer, Omniva - Post & Parcel Conference
Joona Saluveer

Chief Executive Officer
Omniva

Andras Tancsics, Magyar Posta - Post & Parcel Conference
András Táncsics

Strategy Director
Magyar Posta

Linde Martin, Deutsche Post - Post & Parcel Conference
Martin Linde

Chief Sales Officer, Post
Deutsche Post

Aryeh Altshul - Post & Parcel Conference
Aryeh Altshul

Vice President Sales
Bringg

11.00

Refreshments

Session Two: Automating across the value chain

11.30

Learning from experience, looking to the future: harnessing the power of machines

  • Letter sortation and beyond: assessing the scale of automation already in practice
  • What areas of the operations value chain are primed for further automation?
  • Justifying investment and demonstrating value across the business

Yrjo Eskola, Post Group - Post & Parcel Conference
Yrjö Eskola

Senior Vice President, Operations
Posti Group

11.50

Questions


11.55
Fireside chat

Automation in the last mile: impossible dream or future reality?

In this session, two experts – one technology evangelist and one experienced delivery professional – will discuss the potential viability of automation in last mile operations, separating facts from the hype. The audience will have an opportunity to ask questions throughout, and topics to be covered include:

  • Is automation in the last mile necessary? Added value or added cost?
  • How are intelligent vehicles already harnessing automated technologies?
  • When and how might delivery robots enable fully automated last mile delivery?
  • Looking to the skies: will drones ever be a viable, large-scale delivery solution?

speaker-placeholder
Stefan Minner

Professor, Logistics & Supply Chain
Technische Universität München

12.25

Advisory Session


12.45
Case study: Ukrposhta

Overcoming adversity to modernise delivery operations

Despite difficult conditions and a distinct lack of resources, Ukrposhta is undergoing a significant and so-far successful modernisation programme. This session will explore the work that has been undertaken – highlighting how they have taken steps to automate processes – and will look towards a bright future for a much-loved institution

          

 


Oleksandr Pertsovskyi, Ukrposhta - Post & Parcel Conference
Oleksandr Pertsovskyi

Chief Operations Officer
Ukrposhta

13.05

Questions


13.10

Lunch

Session Three: Tackling urban delivery – from consolidation to co-operation

14.25

Recognising the impact of e-commerce: how have inner city operations evolved?

  • What has the impact of e-commerce growth been on urban congestion?
  • Going green: investing in cleaner vehicles more-suited to inner city operations
  • Beyond the hub-and-spoke model: radically rethinking delivery approaches

Hjoerdis Stahl, Post Luxembourg - Post & Parcel Conference
Hjoerdis Stahl

Chief Executive Officer, Mail & Logistics
POST Luxembourg

14.45

Advisory Session


15.05
Panel discussion & digital Q&A

Working together to ensure a sustainable and successful approach to urban delivery

  • Charting growth: how has e-commerce impacted the number of urban deliveries?
  • What are the consequences of there being more delivery vehicles in cities?
  • Adopting designated delivery windows to tackle overcrowding on the roads
  • Updating the fleet: how can investing in vehicles increase efficiency?
  • Collaborating in order to improve operations and ease the impact
  • Rethinking stock management: what can retailers do to help ease congestion?
  • Should local authorities consider designating single delivery providers for urban areas?

Hjoerdis Stahl, Post Luxembourg - Post & Parcel Conference
Hjoerdis Stahl

Chief Executive Officer, Mail & Logistics
POST Luxembourg

Sam Clarke, Gnewt Cargo - Post & Parcel Conference
Sam Clarke

Founder & Head of Business Development
Gnewt Cargo

Roland Prejawa

Managing Director
Urban Cargo

15.45

Refreshments

Session Four: Grocery and cold chain – the next frontier for mainstream operators?

16.15

Assessing logistics operators’ capability to excel at specialised deliveries

  • Capitalising on experience: how equipped are operators to enter new markets?
  • Building the infrastructure necessary to excel at cold chain delivery
  • Overcoming challenges and exploring potential threats

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Daan Koek

Manager, Online Food
PostNL

16.35

Case Study


16.55

Questions


Session Five: The innovation corner – new technologies reshaping delivery

17.05

Title to be confirmed

Senior representative, What3Words


17.25

Questions


17.30
Lightning Pitches

Adopting new technologies will be essential if postal and logistics operators are to succeed at drastically developing their delivery operations. In this session, four innovators will each have five minutes to present “lightning pitches”, highlighting how they can help to deliver success. Delegates will have an opportunity to ask questions of the panel after all of the innovations have been pitched. 

Lightning pitch: Glue – Unlocking grocery delivery: from the supermarket straight to the fridge

Lightning pitch: PimPamPost – Enabling crowd-sourced cross-border parcel delivery across Europe

Lightning pitch: Easyship: The all-in-one shipping platform for global e-commerce: simplifying operations, reducing costs


Carl Johan, Glue - Post & Parcel Conference
Carl Johan Grandinson

Chief Executive Officer
Glue

Benjamin Chartoire, PimPamPost - Post & Parcel Conference
Benjamin Chartoire

Chief Executive Officer
PimPamPost

speaker-placeholder
Augustin Ceyrac

Co-Founder
Easyship

speaker-placeholder
Tycho Kievit

Head of Business Development, EU
Easyship

18.00

Chair’s closing remarks followed by a drinks reception

09.00

Welcome address by David Saunders, Managing Director, Marketforce

09.05

Chair’s opening remarks

Session 1

Charting a path towards the future of delivery

09.10
‘Welcome to Germany’: Keynote opening address

Rethinking logistics: adopting the right strategy for 2018 and beyond

Senior representative, Deutsche Post DHL Group


09.30

Staying ahead of the curve: remaining dynamic in a competitive industry


Rainer Schwarz, DPD Austria - Post & Parcel Conference
Rainer Schwarz

Managing Director
DPD Austria

09.50

Capitalising on the power of the postal brand


David McRedmond, An Post - Post & Parcel Conference
David McRedmond

Chief Executive Officer
An Post

10.10

Title to be confirmed


Brody Buhler Accenture
Brody Buhler

Global Managing Director, Post and Parcel Industry Group
Accenture

10.30
Leaders’ Forum: Panel discussion & digital Q&A

Sustaining business growth and securing a prosperous future

  • How has the European delivery market evolved over the last twelve months?
  • To what extent is letter mail still the core business for postal operators?
  • What must companies do to streamline operations and safeguard efficiency?
  • The workforce of the future: exploring how new technologies are impacting staff
  • Collaborating or competing? Engaging with new entrants effectively
  • Ensuring success: to what extent are restructuring and acquisitions important?
  • Grasping international opportunities: looking overseas to drive further growth
  • What will operators need to do to make the Digital Single Market a physical reality?
  • What impact might Brexit have on e-commerce markets across Europe?
  • How can innovation be embedded within the culture of delivery companies?

Senior representative, Deutsche Post DHL Group


Rainer Schwarz, DPD Austria - Post & Parcel Conference
Rainer Schwarz

Managing Director
DPD Austria

David McRedmond, An Post - Post & Parcel Conference
David McRedmond

Chief Executive Officer
An Post

Brody Buhler Accenture
Brody Buhler

Global Managing Director, Post and Parcel Industry Group
Accenture

speaker-placeholder
Mary Traversy

Chief Operating Officer
Canada Post

11.10

Refreshments

Session 2

Dealing with disruption – recognising threats, seizing opportunities

11.40

The retailer’s view: ensuring the best service for the end customer

  • What do customers expect from their online shopping experience?
  • Exploring how delivery impacts shoppers’ experiences and perspectives
  • To what extent are retailers equipped to fulfill deliveries directly

David Schroeder Post & Parcel Conference
David Schröder

Senior Vice President, Convenience
Zalando

12.00

What will continued disruption mean for postal and logistics companies?

  • Adapt or die: ensuring proactive responses to disruptive developments
  • Rethinking strategy and operations to align with modern industry
  • Recognising future threats: what can be done to remain ahead of the curve?

Ivan Culo, Hrvatska pošta - Post & Parcel Conference
Ivan Čulo

Chief Executive Officer
Hrvatska Pošta

12.20

Title to be confirmed

Senior Representative, Ria Money Transfer


12.40
Case study: PostNord

Innovating in the present in order to safeguard future success

As one of Europe’s most innovative postal operators, PostNord are tackling the disruption caused by new technologies and market entrants head on. This session will explore some of their initiatives – from digitalisation to Logistics Labs – and highlight how they are seizing opportunities across the rapidly evolving landscape


Kenneth Verlage, PostNord - Post & Parcel Conference
Kenneth Verlage

Vice President & Head of Business Development
PostNord

13.00

Questions


13.15

Lunch hosted by Accenture

Session 3

Streams

Stream A: Overcoming the challenges of cross-border delivery
Stream B: In focus – a deep-dive into the potential of crowdshipping
14.30

Chair’s opening remarks


14.35

Cross-border growth: collaborating effectively to tackle operational challenges

  • Highlighting trends in cross-border volumes across the continent
  • How can collaboration help to safeguard affordable operations and excellent experiences?
  • Overcoming the challenge of cross-border returns

14.55

A global perspective: exploring the long-term potential of e-commerce growth

  • The view from North America: how is the parcels market evolving?
  • What more can be done to encourage intercontinental growth?
  • Overcoming operational challenges: from customs to returns

Misko Kancko, Canada Post - Post & Parcel Conference
Misko Kancko

Director of Global Strategy
Canada Post

15.15

Advisory Session


15.35

What might Brexit mean for future e-commerce growth across the continent?

  • Leading the continent? Comparing the UK’s e-commerce market to the rest of Europe’s
  • Exploring the challenges that Brexit creates in fulfilment
  • What impact will increased costs have on future e-commerce growth?

Peter Koller, Österreichische Post - Post & Parcel Conference
Peter Koller

Head of International Mail & Affairs
Österreichische Post

Petra Grell-Kunzinger, Österreichische Post - Post & Parcel Conference
Petra Grell-Kunzinger

Senior Manager, Strategy & Corporate Development
Österreichische Post

15.55

Questions


14.30

Chair’s opening remarks


14.35

The postal company as a provider of crowdsourced delivery services

  • Recognising the opportunity that crowdshipping creates for postal operators
  • Going digital: developing the infrastructure necessary to provide crowdsourced services
  • How can the postal brand be protected while utilising contract staff?

14.55
Case study: Tiramizoo

Successfully growing a crowdsourced delivery business

Tiramizoo is a German last mile delivery provider that harnesses the power of the crowd to offer same day delivery for retailers. It connects drivers to retailers via its app, offers tracking, and has partnered with major brands across Germany. This session will explore how the service works, highlighting where it sees itself headed next


Michael Löhr, Tiramizoo - Post & Parcel Conference
Michael Löhr

Founder and Managing Director
Tiramizoo

15.15

Advisory Session


15.35
Peer-to-peer discussion & questions

A gift or a curse? Assessing growth potential and whether crowdshipping poses a unique threat

Crowdsourced delivery is the in vogue topic in delivery, but its potential scale and impact are still debatable. In this session, delegates will have an opportunity to explore some of the big issues at their tables before feeding back their thoughts to the expert panel. Questions to be covered include:

  • To what extent is crowdshipping a threat to incumbents?
  • What makes crowdsourcing an attractive proposition?
  • What might the innovation mean for the traditional labour force?
  • To what extent should the crowdshipping brand align with the postal brand?

16.05

Refreshments

Session 4

Streams

Stream A: Creating connected infrastructure – making assets intelligent
Stream B: In focus – exploring the future of the branch network
16.35

The Internet of Postal Things: building a strategy for making a bright idea into reality

  • Increasing connectivity: what is the Internet of Postal Things?
  • What might harnessing IoT mean for data collection and utilisation?
  • Looking to the future: utilising IoT technology to increase automation

Paola Piscioneri, USPS Office of Inspector General - Post & Parcel Conference
Paola Piscioneri

Director, Global Digital and Innovation Research
USPS Office of Inspector General

16.55

Advisory Session


17.15
Lightning Pitches

In this session, two exciting pioneers of IoT technology will explore how their products relate to delivery logistics. Each will have five minutes to present “lightning pitches”, with an opportunity to ask questions to follow the presentations

Lightning pitch: ParceLive – Delivering truth at scale: enabling a real time parcel tracking service

Lightning pitch: Unmanned Life – Autonomy-as-a-Service: integrating different drones to create robust autonomous fleets

Further lightning pitches to be confirmed


Azhar Hussain, Hanhaa - Post & Parcel Conference
Azhar Hussain

Chief Executive Officer
Hanhaa

Kumardev Chatterjee, Unmanned Life - Post & Parcel Conference
Kumardev Chatterjee

Chief Executive Officer
Unmanned Life

16.35

Developing the postal network of the future: increasing access and revenue

  • Recognising that the needs of branch network users are changing
  • How can restructuring the postal office network increase access?
  • Driving revenue growth by refining the service offering

Anne-Laure Bourn, La Poste - Post & Parcel Conference
Anne-Laure Bourn

Deputy Director General, La Poste Network
La Poste

16.55

Advisory Session


17.15

Questions


17.30

Chair's closing remarks

17.35

Offsite drinks reception

09.30

Chair's opening remarks

Session 5

A spotlight on the changes to cross-border parcel regulation

09.35
Keynote opening address

Making services more transparent and better monitored


Raphael Goulet, DG GROWTH - Post & Parcel Conference
Raphaël Goulet

Head of Unit, Public Interest Services
DG GROWTH

09.55

Questions


10.00

What do changes in cross-border regulation mean for postal operators?


speaker-placeholder
Denis Joram

Director, Regulatory Affairs & Studies
La Poste

10.20

Advisory Session


10.40
Panel discussion & digital Q&A

Reshaping the regulatory landscape: exploring the impact on customers and operators

  • How will new cross-border parcel regulation impact delivery across Europe?
  • When will the effects of the change start to be felt?
  • Engaging customers: how will the changes impact the e-commerce experience?
  • Managing costs: ensuring an amenable and deliverable implementation
  • To what extent will the changes increase market access for smaller operators?
  • How will the shift encourage greater collaboration between delivery service providers?
  • Should regulators do more to protect postal operators from increased competition?
  • Beyond parcel regulation: ensuring the continued provision of the USO

Raphael Goulet, DG GROWTH - Post & Parcel Conference
Raphaël Goulet

Head of Unit, Public Interest Services
DG GROWTH

Jan Bart Henry, PostNL - Post & Parcel Conference
Jan Bart Henry

Head of EU Affairs
PostNL

speaker-placeholder
Denis Joram

Director, Regulatory Affairs & Studies
La Poste

11.15

Refreshments

Session 6

Keeping the customer at the core of considerations

11.45

Building a customer-centric strategy: from business clients to the end recipient

  • The modern logistics customer: the corporate client or the end user?
  • Devising strategies that serve all stakeholders at all times
  • Dealing with difficulties: how should complaints be managed?

speaker-placeholder
Daniel Sánchez Blázquez

Customer Experience Director
Correos y Telegrafos

12.05

Advisory Session


12.25

Out-of-industry insight

 


12.45
Panel discussion & digital Q&A

How can delivery companies excel at customer-centricity?

  • Distinguishing the business customer from the end user and satisfying both
  • How can operators and retailers work more closely to develop deliverable offerings?
  • How are shopper expectations evolving in tandem with e-commerce propositions?
  • What is most important to the end customer: speed, flexibility or communication?
  • Communicating with the customer: harnessing technology to increase visibility
  • Managing returns and complaints: tackling e-commerce’s biggest challenges
  • The cross-border customer: creating a stellar experience for international clients

speaker-placeholder
Daniel Sánchez Blázquez

Customer Experience Director
Correos y Telegrafos

13.15

Lunch

Session 7

Re-evaluating letter mail: guaranteeing success in challenging times

14.30

Mapping continental trends in letter volumes: a research-led approach

  • How has the decline in letter volumes diverged across the continent?
  • What does the evidence suggest about future change?
  • Adopting positive strategies to avoid further digital substitution

Lisa Kretschmann - Post & Parcel Conference
Lisa Kretschmann

Managing Director
European Federation of Envelope Manufacturers

14.50

Title to be confirmed


Bruno Basalisco
Bruno Basalisco

Managing Economist
Copenhagen Economics

15.10

How advertising mail keeps cool brands hot

Advertising mail is tangible and cannot be erased with the swipe of a finger. That is exactly why advertising mail still possesses an intrinsic value. Together with the fact that it’s more direct and therefore more personal and customized, mail is the perfect tool to make cool brands hot again.
  • What is the role of advertising mail in the digital age?
  • Collaboration: how best to leverage every player in the ecosytem
  • Defining innovation: what offers the greatest promise for change?
  • Understanding segmentation: creating a successful strategy

Marc Huybrechts- Post & Parcel Conference
Marc Huybrechts

Director Mail & Retail Solutions
bpost

15.30
Keynote closing address

Looking to the future of letter mail operations: helping the core business to succeed


Stephen Agar Post & Parcel Conference
Stephen Agar

Managing Director, Consumer & Network Access
Royal Mail

15.50

Questions


16.05

Chair’s closing remarks and the end of the conference

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Tickets

Innovation in Operations Only:
1 day pass for 20th March 2018, lunch, refreshments and drinks reception.

Post & Parcel Europe Summit Only
2 day pass for 21st & 22nd March 2018, lunch, refreshments and drinks reception.

Post & Parcel Europe Summit & Innovation in Operations
3 day pass for 20th, 21st & 22nd March 2018, lunch & refreshments and two drinks receptions.

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15% off

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Venue Details

Hotel Palace Berlin

Budapester Str. 45