Report

The Future of General

Insurance Report 2017

The insurance industry is ripe for disruption. Astute companies will welcome the challenge, recognising that the rise of competition and game-changing technologies presents an opportunity to get closer to customers and find new revenue streams to offset falling premiums in a changing world. 

New customers want a new type of insurance – and the regulatory mood is in their corner. Insurers need to understand what this means for their business and act quickly or find themselves increasingly irrelevant in a world that is being shaped by Millennials, for Millennials. 

Our research finds insurers are keen to innovate to keep pace with these disruptive trends. But the pace is still too slow, leaving space for nimble data-smart competitors to open up a service and proposition gap that could prove hard to choose. 

Uber-scale disruption is coming. Our message? Act now.

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