Europe’s leading general insurance conference

13 – 14 November 2019 | QEII Centre, London

ATTENDEES

600+

SPEAKERS

100+

INSURANCE COMPANIES

90+

INSURTECH PITCHES

25+

Where the biggest and best names in the insurance world come together to discover new ideas, learn from their peers and build fruitful partnerships.

For Europe’s leading insurance minds to share explosive content and unmissable networking under one roof. Get your burning questions answered on all of the hottest topics in the industry right now; from pull platforms and data goldmines, to open APIs and insurtech partnerships – the Summit will cover it.

Speakers 2018

Tulsi Naidu, Zurich | Insurance Innovators Speaker

Tulsi Naidu

Chief Executive Officer, UK, Zurich

David Stevens, Admiral | Insurance Innovators Speaker

David Stevens

Group Chief Executive, Admiral

Irene-Van-Den-Brink

Irene van den Brink

Director Business Development International, InShared

Mark Dowds

Mark Dowds

Co-Founder and Chief Strategy Officer, Trov

Nina-Fichtl-Allianz-X-II-Summit

Nina Fichtl

Head of Strategy and New Business, Allianz X

Andy Watson. Ageas

Andy Watson

Chief Executive Officer, Ageas

Andrew-Morrish-Aviva

Andrew Morrish

UK GI Claims Director, Aviva

Cheryl Agius photo

Cheryl Agius

Chief Executive Officer, General Insurance, Legal & General

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Agenda 2018

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Day 1 Monday, 5 November 2018

Day 2 Tuesday, 6 November 2018

09.00

Welcome address

09.10

Chair's opening remarks by Declan Curry, Journalist & Broadcaster

Session 1

The future of insurance

09.15
Keynote address

Driven to innovation: from ambition to reality


Andy Watson. Ageas
Andy Watson

Chief Executive Officer , Ageas

09.35
Keynote address

Challenging the norms of a legacy industry: an insurtech perspective


Irene-Van-Den-Brink
Irene van den Brink

Director Business Development International , InShared

09.55
Keynote address

The art of innovation: key lessons for success


Nina-Fichtl-Allianz-X-II-Summit
Nina Fichtl

Head of Strategy and New Business , Allianz X

10.15

Enhancing risk prediction with telematics scoring

 


Matt-Chalk
Matt Chalk

EMEA Sales Director , The Floow

10.35
Leaders’ forum

Pushing the boundaries of insurance: exploring the future ecosystem

  • In a time of transformation, disruption and innovation, what should be prioritised?
  • Reinforcing relevance: is this the critical issue?
  • Assessing the scale of disruption: how big is the insurtech threat?
  • The incumbents fighting back: are traditional insurers doing enough to overcome disruption?
  • In what ways can collaboration with insurtechs be furthered for the benefit of the customer?
  • How will the role of insurers evolve over the next 10 years?
  • Will alternative customer-facing organisations challenge the current supply chain?

Cheryl Agius photo
Cheryl Agius

Chief Executive Officer, General Insurance , Legal & General

Enrique Alonso, Zurich
Enrique Gomez Alonso

Chief Customer Officer , Zurich Spain

Steven Mendel
Steven Mendel

Co-Founder & Chief Executive Officer , Bought By Many

Preetham Peddanagari - EY - MoneyLIVE Panelist
Preetham Peddanagari

EMEIA FS Digital Insurance Leader , EY

Andrew-Morrish-Aviva
Andrew Morrish

UK GI Claims Director , Aviva

11.05

Refreshments

Session 2

Creating a pull platform: achieving the dream | Tech in focus: pricing, underwriting and product innovation | Insurtech: behind the scenes

Coral Stage - Creating a pull platform: achieving the dream
Jade Stage - Tech in focus: pricing, underwriting and product innovation
Onyx Stage - Insurtech: behind the scenes
11.35
Out of industry keynote

BT

How can organisations respond to the rise of the autonomous customer? In this out of industry keynote, Nicola Millard will discuss how BT has adapted to changing consumer attitudes in order to maintain its relationships with the consumer; customers are shifting to a more selective, connected, and social pattern of communication and are becoming increasingly independent. Find out how BT has been responding to these changes, what steps organisations can take to overhaul communication initiatives, and ultimately what this all means for future customer relationships and interaction.


Nicola Millard, BT
Nicola Millard

Head of Customer Insight and Futures , BT

11.55
Out of industry keynote 

Facebook

Winning in the mobile-first world

Customer expectations of financial service providers are rising, and Open Banking will only add to the plethora of choice at their fingertips. At the same time, mobile has supercharged the opportunity for brands to build large audiences and communicate with them in personally relevant ways. In this presentation, Russell Pert, head of finserv, UK at Facebook, will discuss how technology is augmenting relationships between brands and customers in financial services and why the future of customer relationships is centred around meaningful one to one interactions, at scale.


Russel Pert, Head of finserve UK, Facebook
Russell Pert

Industry Head, Financial Services , Facebook

12.15

Assessing the state of meaningful customer conversations

Consumers have strong opinions and high expectations about how they expect insurers to communicate with them. If these expectations aren’t met, they are likely to switch providers. In this session, Smart Communications’ CEO, James Brown will share the results of a recent survey the company conducted to determine consumer perspectives on the quality of communications they expect, what they’re currently receiving and why it matters. Find out how insurers can act on these insights to deliver more meaningful customer conversations and the best possible customer experience.


James Brown
James Brown

Chief Executive Officer , Smart Communications

12.35
Panel discussion

From ambition to reality: establishing successful pull platforms in insurance

  • Moving beyond the push factor: what stands in the way of insurance becoming a pull platform?
  • Are customer perceptions of insurance an inhibitor? How can they be changed?
  • How important is it to deliver wider social good?
  • Solving the real problem(s): what can insurers do to truly help the customer?
  • Where is there scope to build relationships that are distinct from the insurance product itself?
  • Creating a community: what are the first steps?
  • Monetising the pull platform: what new revenue streams could become available to insurers if they assume a new role?
  • What lessons from other industries can be applied to insurance?

Christian Krogtoft Sparebank
Christian Krogtoft

Head of Customer Experience , SpareBank 1 Forsikring

Charlotte Halkett Speaker Photo
Charlotte Halkett

Managing Director , buzzvault

James Brown
James Brown

Chief Executive Officer , Smart Communications

Alan-Hickman-Photo
Alan Hickman

Chief Customer Officer , ZugarZnap

11.35

Chair’s opening remarks


Melissa Collett - chairing Insurance Innovators Counter Fraud
Melissa Collett

Professional Standards Director , Chartered Insurance Institute (CII)

11.40
Case study

Sherpa

Making insurance personal

Personalisation lies at the heart of Sherpa’s business model. Through using the Sherpa Brain, an AI-powered risk assessment tool, all aspects of the customer’s lifestyle are evaluated and combined to create a single view. In this case study, explore how the use of AI allows Sherpa to identify an ‘all-risks’ cover that protects all of the customer’s non-life needs, as well as how Sherpa ensures coverage remains up-to-date and dynamic at all times.

 


chris kaye, sherpa
Chris Kaye

Chief Executive Officer , Sherpa

12.05

Smart insurance for smart devices: keeping up with changing customer needs in the digital era

  • A world of smart devices: what will this look like in the near future?
  • How does the proliferation of smart devices affect the insurance market?
  • Overcoming emerging challenges: what steps can be taken?
  • Assessing future trends: how is smart device insurance set to change?

Aleksander-Wistuba-II-Summit-2018
Aleksander Wistuba

President of the Board and Founder , DigitalCare

12.30
Panel discussion

A frictionless future: marrying IoT and AI

  • From social media to browsing history data: how can consumers be encouraged to give insurers access to their personal data?
  • Will dynamic pricing be a way to increase meaningful touchpoints with the customer?
  • Trust and transparency: how can AI-based underwriting and pricing be used to enhance customer relationships?
  • In what timeframe will insurance become automatically re-broked at frequent intervals?
  • Integrating blockchain: are smart contracts and payments in the pipeline?
  • Is question-less underwriting already on the cards?
  • Insuring your lifestyle thoroughly highly personalised risk assessment: what kinds of products will be offered to consumers?

Agnieszka Wronska Link4 Photo
Agnieszka Wrońska

Chief Executive Officer , LINK4

Beat Stalder - Helvetia
Beat Stalder

Group Chief Underwriting Officer , Helvetia

Martyn Green
Martyn Green

Product and Pricing Director , RSA

11.35

Chair’s opening remarks


Andrea Silvello
Andrea Silvello

Founder , InsurTech News

11.40
Interview

The ins and outs of incumbent-disruptor partnerships

  • Combining legacy with innovation: what practical steps can be taken to successfully marry two distinct cultures?
  • How can internal buy-in from stakeholders be secured?
  • Keeping the pace: how can roadblocks be overcome?
  • Figuring out what is and isn’t negotiable: how to implement honesty and boundaries
  • Setting scope and boundaries: lessons for clear communication
  • What next? The importance of knowing what lies ahead for the partnership
  • Final food for thought: the best tips for a happy partnership

 


Interviewer

Sabine Vanderlinden

CEO , Startupbootcamp InsurTech

Interviewees

Ed Klinger, Flock Cover
Ed Leon Klinger

Chief Executive Officer , Flock

Tom Chamberlain
Tom Chamberlain

Underwriting Manager Aerospace and General Aviation - London , Allianz Global Corporate and Specialty

12.05
Interview

Funding the future

  • Sorting the wheat from the chaff: key factors in deciding who to back
  • The art of the deal: key success factors
  • New technologies and innovations: what’s around the corner?
  • Final advice for entrepreneurs and start-ups

Interviewer

Celia Clinciu Insuretech
Celia Clinciu

Director , InsurTech News

Interviewee

Sophie Dingreville
Sophie Dingreville

Investment Director , Munich Re

12.30
Panel discussion

The next phase for insurtech start-ups: beyond the pitch

  • From investment to partnerships: what’s the best option for start-ups wanting to ensure longevity?
  • Constructing an ecosystem that works for you: what are the key building blocks?
  • Getting the word out: how can start-ups secure and grow a customer base?
  • It’s not all easy: what are the common pitfalls to avoid?
  • How can you keep the customer at the heart of your business when growing in scale?
  • Self-build versus sourcing: finding a technology solution that works
  • The importance of hiring the right talent: what are the key considerations?
  • The importance of flexibility and adaptability: what does this mean on a day-to-day basis?
  • Are organisational values and behaviours crucial to success?

Sabine Vanderlinden

CEO , Startupbootcamp InsurTech

Michael Muzio, now4cover
Michael Muzio

Chief Executive Officer , now4cover

Vikas Chhariya AXA
Vikas Chhariya

Managing Director, Digital Partnership & Platforms , AXA

Sten Saar - Zego - Insurance Innovators
Sten Saar

Co-Founder and Chief Executive Officer , Zego

Karen Stub Photo
Karen Stub

VP, Sales & Marketing , IBA

13.05

Lunch hosted by Smart Communications

Session 3

Reinventing the insurer-customer relationship | Tech in focus: fraud and claims | The marketing suite

Coral Stage - Reinventing the insurer-customer relationship
Jade Stage - Tech in focus: fraud and claims
Onyx Stage - The marketing suite
14.20

An overhaul in customer interaction: turning insurance into a lifestyle product

  • Redefining insurance for the customer: what does this mean in practise?
  • Improving loyalty and reducing customer churn
  • How can product innovation and customer centricity be successfully combined?
  • In what ways will the communication between insurer and insured change in future?

Steven Mendel
Steven Mendel

Co-Founder & Chief Executive Officer , Bought By Many

14.40

Empowering disruptive innovation: how to deliver new product lines end-to-end in the cloud


Peter Caryotis

VP, Insurance & Financial Services EMEA , Vlocity

Dan-Godwin-Zurich
Dan Godwin

Chief Salesforce Architect , Zurich

Patrick-Knight
Patrick Knight

Regional Vice President, UK Insurance , Salesforce

15:00

Innovation and disruption: fighting back in the name of the customer

 


Blair Turnball - Aviva - Insurance Innovators
Blair Turnball

Managing Director, UK Digital , Aviva

15.20
Panel discussion

Reinforcing relevance: helping customers to delight in insurance

  • What does the future of digital engagement look like?
  • Meaningful communication: how can this be achieved across multiple channels?
  • Hyper-personalisation: how can this be implemented?
  • What new technology is available to insurers to transform customer communication?
  • Becoming externally focused: how can mind-sets and cultures be challenged to bring about true customer-centricity?
  • How can insures build meaningful customer relationships post-GDPR?

Jannicke Schumann-Olsen photo
Jannicke Schumann-Olsen

Director New Business and Customer Innovation , Tryg

Hanne Tuomisto-inch Google
Hanne Tuomisto-inch

Senior Industry Head – Insurance and Finance Aggregators , Google

Joe O'Connor RTD
Joe O'connor

Sales and Marketing Director , RDT

Sam White
Sam White

Chief Executive Officer , Pukka Insure

14:20

Everyone’s talking about machine learning and AI, but let’s talk about fighting fraud

  • What new data sources will be most useful to fraud departments in the near future?
  • How can the customer experience be improved without creating new vulnerabilities?
  • Embracing new technology: what’s on the horizon to enhance antifraud initiatives?

Joanne Cox
Joanne Cox

Head of Fraud Analytics , Admiral

14.40
Interview

Ageas

Changing the claims handling game with AI

  • A step-change in claims management: how is Ageas using technology to transform the process?
  • Where have the real gains been seen?
  • Overcoming the obstacles: what have been the key challenges along the way?
  • Claims handling of the future: what’s next?

Interviewee

Rob Smale

Transformation Director , Ageas

15.00

Streamline, accelerate, innovate: capitalising on next generation data


Geoffrey Andrews speaking at Insurance Innovators: Counter Fraud
Geoffrey Andrews

Co-founder and Chief Operating Officer , Carpe Data

15.20
Panel discussion

Unlocking the transformative potential of fourth industrial revolution technologies

  • What role will blockchain play in the claims arena?
  • What is the timeframe for wider technological change across claims management?
  • How might AI, machine learning, and IoT come together to streamline fraud processes?
  • Finding the balance between technology and the human factor: how can this best be achieved?
  • From embedded sensors to quantum computing: which new technologies have the biggest potential to transform claims and fraud?
  • What practical steps can be taken to successfully integrate new technologies into business operations?
  • Understanding the practicalities of running AI projects: what, who, how?

Simon Rewell - Insurthebox
Simon Rewell

Group Head of Financial Crime , Insurethebox

Martin Kroos
Martin Kroos

Head Claims , Achmea

Geoffrey Andrews speaking at Insurance Innovators: Counter Fraud
Geoffrey Andrews

Co-founder and Chief Operating Officer , Carpe Data

Julien-Creuze Blackfin Capital Partners
Julien Creuze

Investment Director , Blackfin Capital Partners

14.20

Chair’s opening remarks


Ant Gould - CII - Insurance Innovators
Ant Gould

Journalist, Editor and Communications Consultant

14.25

New opportunities for engagement: from voice tech to social media

  • Not just Millennial magic: integrating social media strategies for the benefit of varying demographics
  • What more can be done through social media?
  • Connecting through voice: what’s the advantage?
  • How can voice technology be capitalised on further?

Annika Baecker Zurich Photo For Website
Annika Kristina Bäcker

Chief Marketing Officer, Germany , Zurich

14.50

Building a compelling brand: a strategic overview

  • The power of big versus small: what brands or sub-brands resonate best with different demographics?
  • What constitutes compelling in an age of unlimited choice and lacking loyalty?
  • Changing customer perceptions through branding initiatives: key considerations
  • What brands will survive future disruption?

Petar-Dobric
Petar Dobric

Chief Marketing and Customer Officer , Generali

15.15
Panel discussion

Dealing with the complexity of today’s marketing landscape

  • Driving growth amidst innovation chaos: what should be prioritised?
  • Marketing in a post-GDPR world: how can challenges be overcome?
  • A question of consent: how can insurers encourage consumers to give access to their data?
  • What strategies must marketing departments adopt in order to deal with shifting consumer behaviour?
  • Bringing marketing to the forefront of the organisation’s agenda: how can this be achieved?
  • Marketing as a service: in what ways can data-derived insight be used to add value in marketing?

Olivier Dot - AXA
Olivier Dot

Head of Marketing , AXA Partners

Kerry Chilvers, Direct Line Group
Kerry Chilvers

Brand Director, Direct Line Group

Petar-Dobric
Petar Dobric

Chief Marketing and Customer Officer , Generali

15.45

Chair’s closing remarks


Ant Gould - CII - Insurance Innovators
Ant Gould

Journalist, Editor and Communications Consultant

15.50

Refreshments

Session 4

Transformation in distribution | Insurtech pitches

Coral Stage - Transformation in distribution
Insurtech Zone - Pitches
16.20
Case study

Friendsurance

Convenience and simplicity in distribution

In this case study, delegates will get the chance to hear from German insurtech disruptor and P2P pioneer, Friendsurance. Hear about their exciting partnership with Deutsche Bank and how they are taking bancassurance to the next level through creating an insurance platform where customers can manage all of their financial services needs.


Tim Kunde Friendsurance
Tim Kunde

Founder , Friendsurance

16.45
Champagne fireside chat and Q+A

The start of the revolution: envisioning the distribution landscape of tomorrow

  • Disintermediation of the supply chain: what does the future hold?
  • Aggregators reinvented: will a new breed of digital advisors rise to the top?
  • Are reinsurers likely to take on a new role within the industry?
  • A brand-new ecosystem: is embedded insurance likely to grow?
  • Is the end nigh for D2C?
  • What will happen to the insurer-customer relationship amidst distribution disruption?
  • Consistency is key: how can insurers reinforce relationships across various distribution channels?
  • Will the Insurance Distribution Directive stall disruptive forces?

Damian Cristian Zoe AI
Damian Cristian

Chief Executive Officer , Zoe AI

John Warburton, Konsileo
John Warburton

Chief Executive Officer , Konsileo

Gareth Howell, Managing Director, AXA
Gareth Howell

Managing Director, AXA Direct , AXA Insurance

16.20

Chair’s opening remarks


Sophie Winwood
Sophie Winwood

Associate , Anthemis

16.25

Pitch one| Luminance

 


Kimberley Davies

Head of Discovery , Luminance

16.35

Pitch two| Shift Technology

 


Jeff Manricks
Jeff Manricks

UK Sales Director , Shift Technology

16.45

Pitch three| In My Bag


gustav holst stuge photo for website
Gustav Holst Stuge

Chief Executive Officer , InMyBag

16.55

Pitch four| Laka


Jens Hartwig
Jens Hartwig

Co-founder and Chief Product Officer , Laka

17.05

Pitch five| Leocare


christophe dandois photo - animated version
Christophe Dandois

Co-founder and Chief Executive Officer , Leocare

17.15

Chair’s closing remarks

Then head to Coral stage for closing session


Session 5

Exclusive fireside chat

17.20
Champagne panel discussion and Q+A

Future-proofing insurance: a strategic overview

  • Innovation, agility, culture: what must leaders do to effectively navigate change?
  • Defining successful strayegy: how can you align the needs of the customer with the needs of the business?
  • How can the industry maintain its high standards in the age of innovation?
  • Staying ahead of the competition: how can this be achieved?
  • What other industries can insurers look towards for inspiration?

David Stevens, Admiral | Insurance Innovators Speaker
David Stevens

Group Chief Executive , Admiral

Phoebe Hugh Brolly
Phoebe Hugh

Chief Executive Officer & Co-founder , Brolly

17.50

Chair’s closing remarks, end of Day 1 followed by a drinks reception


Declan Curry - Journalist
Declan Curry

Journalist & Broadcaster

09.10

Chair's opening remarks

Opening keynote address

09.15

Finding the right balance: innovation and supervision – a view from EIOPA


Tim Shakesby EIOPA
Tim Shakesby

Principal Expert, Financial Innovation , EIOPA

Session 6

The future insurance workforce

09.35
Keynote address

Attracting brilliant talent to insurance


Tulsi Naidu, Zurich | Insurance Innovators Speaker
Tulsi Naidu

Chief Executive Officer, UK , Zurich

10.00

Can you transform, cut costs and still accelerate growth?


Simon-Burtwell-Photo
Simon Burtwell

UK Insurance Advisory Leader , EY

10.20
Leaders’ Forum

From transformative tech to an overhaul in operating models

• What technological innovations have the greatest potential to revolutionise the workforce?
• Augmented intelligence: how can AI best be used to support humans?
• What can be done to aid the seamless introduction of new technology?
• What is the timeframe for change?
• The challenge of reskilling: what strategies can be adopted to support this process?
• Embracing new operating models: how can incumbent orthodoxies be challenged?
• The rise of the robots: how can sensationalism and panic be combatted?


Stephen_Browning
Stephen Browning

Interim Challenge Director , Innovate UK

Sarah Greasley, Direct Line Group
Sarah Greasley

Chief Technology Officer , Direct Line Group

Paula-Whitwell-Aviva
Paula Whitwell-Lumsden

Operations Strategy & Transformation Director , Aviva

10.50

Refreshments

Session 7

The Information of Everything: a new data landscape | Innovation in focus: welcoming the era of ‘open insurance’ | Insurtech pitches

Coral Stage - The Information of Everything: a new data landscape
Jade Stage - Innovation in focus: welcoming the era of ‘open insurance’
Insurtech Zone - Pitches
11.20

Chair’s opening remarks


Declan Curry - Journalist
Declan Curry

Journalist & Broadcaster

11.25
Case study

Generali

Building competitive advantage through first-rate data strategies

In this case study, delegates will get the chance to explore how Generali has enhanced its data and technology strategy to solidify its leading position in the market. Hear from Alberto Branchesi, Head of Data and Digital Platforms at Generali as he shares insider insight on data-led innovation and how he sees the use of data evolving over the coming years.


Alberto-Branchesi-Generali
Alberto Branchesi

Head of Data and Digital Platforms , Generali

11.45

How to become a winner in the golden age of data


Eugene Lee
Eugene Lee

Vice President of Data and Analytics , Guidewire Software

12.05
Panel discussion

Dealing with the data goldmine

  • Extracting value from new sources: where is there potential?
  • Drowning in data: how must insurers prioritise?
  • Cleaning up data for AI: what are the practical steps?
  • Breaking down data siloes: how can insurers create the illusive single-view of the customer?
  • How can data be better used to create products tailored to individual customers?
  • What would truly data-centric insurance look like?
  • Data as a currency: what does this mean for the insurer-customer relationship?

Orlando Machado photo
Orlando Machado

Chief Data Scientist , Aviva

Geoffrey Andrews speaking at Insurance Innovators: Counter Fraud
Geoffrey Andrews

Co-founder and Chief Operating Officer , Carpe Data

Clairy Moraitou Zurich
Clairy Moraitou

Global Head of Customer Insights and Analytics , Zurich Insurance Group

Alberto-Branchesi-Generali
Alberto Branchesi

Head of Data and Digital Platforms , Generali

11.20

Chair’s opening remarks


David Clamp Merlin
David Clamp

Managing Director , Merlin Digital Consulting

11.25
Case study

Urban Jungle

Enhancing collaboration through open APIs

In this case study, delegates will get the chance to explore an industry first: the use of open APIs in the UK insurance market. Explore new possibilities of innovation and collaboration with Urban Jungle’s CEO and Co-founder, Jimmy Williams, who will discuss the launch of their partnership programme.


Jimmy Williams, Urban Jungle
Jimmy Williams

Chief Executive Officer and Co-founder , Urban Jungle

11.50
Out of industry keynote

Starling Bank

Falling in love with open banking: capitalising on the opportunities of open APIs

Take this opportunity to hear from a FinTech that is audaciously disrupting the banking world through embedding an API-based approach within everything it does. In this case study, Megan Caywood will explore the exciting potential of open banking and present to delegates some of the positive partnerships that have been formed as a result.


Megan Caywood - Starling Bank
Megan Caywood

Chief Platform Officer , Starling Bank

12.15
Panel discussion

Is the age of ‘open insurance’ upon us?

  • Capitalising on available opportunities: can insurers tap into Open Banking data?
  • What exactly will an ‘open insurance’ ecosystem look like?
  • Transformative potential: will open APIs change the face of insurance?
  • Are open APIs a threat to the customer relationships?
  • Optimising data: how can the opening up of APIs transform the way insurers use and handle data?
  • What are the risks that come with using open APIs and how can they be overcome?
  • The effect of open APIs on the data ecosystem: what does this mean for insurers?

Jimmy Williams, Urban Jungle
Jimmy Williams

Chief Executive Officer and Co-founder , Urban Jungle

Megan Caywood - Starling Bank
Megan Caywood

Chief Platform Officer , Starling Bank

Andries Smit
Andries Smit

Managing Director, Global Digital Factory , Aviva

11.20

Chair’s opening remarks


Sophie Winwood
Sophie Winwood

Associate , Anthemis

11.25

Pitch six| Pluto


Alex Rainey - Meet Mia - photo
Alex Rainey

Chief Executive Officer , Pluto

11.35

Pitch seven| ShareMyRisk


Hannu Valkonen
Hannu Valkonen

Founder , ShareMyRisk

11.45

Pitch eight| Waggel


Andrew Leal photo
Andrew Leal

Founder , Waggel

11,55

Pitch nine| Honcho


Gavin Sewell Honcho Insurance Innovators
Gavin Sewell

Chief Executive Officer , Honcho

12.05

Pitch ten| Eyeonid


Daniel Soderberg

CEO , Eyeonid

12.15

Pitch eleven| Yakman


Bertrand Favre
Bertrand Favre

Co-founder , Yakman

12.25

Pitch twelve| Wizzas


Julien Renauld
Julien Renauld

Co-Founder , Wizzas

12:50

Lunch hosted by EY

Session 8

Navigating a connected future | Innovation in focus: strategies for business transformation | Insurtech pitches

Coral Stage - Navigating a connected future
Jade Stage - Innovation in focus: strategies for business transformation
Insurtech Zone - Pitches
14.05

Value-added services: the next wave of product innovation

  • Designing and offering the right value-added services for customers: tailoring products to individual needs
  • How can insurers effectively integrate value-added propositions with their core products?
  • Beyond telematics, fitbits and Smart sensors: what will value-added look like in 10 years?

Kenny Leitch, RSA
Kenny Leitch

Global Connected Insurance Director, RSA

14.30

Making IoT propositions a success: exploring the Smart home

  • An update on the Smart home: what’s the current state of play?
  • Making Smart profitable: identifying different revenue streams through product innovation
  • From consumer buy-in to rocketing costs: how can obstacles be combatted?
  • What does the future hold for the Smart home?

Ed Dutton, British Gas Insurance
Ed Dutton

Chief Executive Officer , British Gas Insurance

14:50
Panel discussion

Digital lifestyles and the insurer of the future

  • How will customer behaviours change in light of increased connectivity?
  • Will insurers of the future assume the role of risk managers?
  • What is the timeframe for change?
  • What does this mean for traditional business models and revenue streams?
  • In what ways will customer interaction evolve as insurers become embedded in new digital lifestyles?
  • To what extent will the future of insurance hinge on the ability to deliver meaningful and personalised value-added services?

Simon McGinn, Allianz
Simon McGinn

General Manager, Commercial and Personal , Allianz

Ed Dutton, British Gas Insurance
Ed Dutton

Chief Executive Officer , British Gas Insurance

Stefaan de Kezel
Stefaan de Kezel

Programme Director, Innovation and Smart Synergies , Ageas

14.05
Case study 

Achmea

Developing a strategy for constant innovation

The need for innovation within the insurance industry is clear, but the practicalities of integrating innovation into the business are far from simple. In this case study, delegates will hear from Martin Kroos, Head of Claims, Achmea, who is responsible for innovation within his department of over 400 people. Find out how Achmea developed its strategy of constant innovation to transform its claims department; from the development of scrum teams to establishing a shared vision.


Martin Kroos
Martin Kroos

Head Claims , Achmea

14.25
Case study
NN Sparklab

Shaking up insurance: exploring new business models

As a leader in the Dutch insurance market, it is paramount that the NN Group stays ahead of the game. One of the ways it has ensured this is through establishing its Sparklab; an innovation lab that experiments with new business models. Take this chance to hear first-hand about the practicalities of establishing an innovation lab, the kind of work being carried out and ultimately how business models are set to evolve.


Kokke van der Werf

Managing Director Sparklab , Nationale-Nederlanden

14.45
Panel discussion

Escaping the legacy trap

  • Challenging well-established cultures: what are the first steps?
  • Tackling the siloes: how can these be overcome?
  • Is a triple-culture necessary for innovation to be successfully integrated within legacy organisations?
  • Minimising the pain: what are the common pitfalls when trying to implement innovative strategies and how can these be overcome?
  • Achieving agility: where can real gains be made?
  • Decoupling the front and back end: is this the best solution to the legacy system problem?
  • Tackling resistance: how can you get buy-in from the boardroom?
  • Technology plus culture: how to achieve the ultimate transformation

Gregor Wiest, ERGO
Gregor Wiest

Head of Innovation , ERGO

Daniel Litscher
Daniel Litscher

Head Business Innovation , Helvetia

Sarah Mantle-Gray

Director of Operational Excellence & Business Agility , RSA

Andreas Nemeth - Uniqa Ventures | Insurance Innovators
Andreas Nemeth

Chief Executive Officer , Uniqa Ventures

15.30

Chair’s closing remarks


David Clamp Merlin
David Clamp

Managing Director , Merlin Digital Consulting

14.05

Pitch thirteen| Bsurance


Lorenz Gräff

Chief Executive Officer , bsurance

14.15

Pitch fourteen| Phronesis


James Trenholme

Founder & Director , Phronesis

14.25

Pitch fifteen| Parasol


Henry De Boysson
Henry De Boysson

Co-Founder , Parasol

14.35

Pitch sixteen| Community Life


Claudia Lang - CommunityLife - Insurance Innovators
Claudia Lang

Co-Founder , Community Life

14.45

Pitch seventeen| INZMO


Meeri Rebane - INZMO - Insurance Innovators
Meeri Rebane

Co-CEO , INZMO

14.55

Pitch eighteen| Dinghy


Rob-Hartley-II-Summit
Rob Hartley

Co-founder , Dinghy

15.05

Pitch nineteen| COYA


Max Bachem Coya Insurance Innovators
Max Bachem

P Strategy and Special Operations , Coya

15.15

Pitch twenty| Tillit Forsikring


Anders Schnell, Tillit Forsikring | Insurance Innovators Partner
Anders Schnell

Chief Technology Officer , Tillit Forsikring

15.25

Chair’s closing remarks


Sophie Winwood
Sophie Winwood

Associate , Anthemis

15.35

Refreshments

Session 9

Leaders of tomorrow – champagne keynote

16.05
Champagne keynote address

Insurers and Insurtechs: collaborating to transform an industry

While the mainstream narrative surrounding insurtech tends to focus on their disruptive potential, the following keynote will move away from this and instead sheds light on the ways in which traditional insurers, and their more digitally driven counterparts, can work together to innovate an industry that has remained largely unchanged for almost 300 years.


Mark Dowds
Mark Dowds

Co-Founder and Chief Strategy Officer , Trov

16.30

Chair’s closing remarks and end of Day 2


"This is the big one where anybody who is anyone gets together once a year."

Konsileo

"Excellent conference with a good diversity of people and points of views: just what is required for the future of insurance!"

Wilov

"Big and classy – Insurance Innovators know how to produce an event. A great two days."

now4cover

"An excellent two days where you can meet industry leaders, hear insightful content, and take time to think about the challenges and opportunities that insurance will bring in the future."

RSA

Who attends

ATTENDEES

%

C-SUITE/DIRECTOR LEVEL

INSURANCE COMPANIES

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Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

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INSURTECH RATE APPLICATION

If your organisation is a start-up at seed-stage, has <$2 million in annual revenues, and has been in business < 3 years, you can apply for the InsurTech Rate of £350*.

Tickets

Tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

Claiming your prize:

Please follow the instructions on your scratch card from November’s event to claim your prize.
Valid until 1 January 2019 only.

Group Discount

15% off

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Advisory Board

These are the people helping to shape the agenda and making our whole portfolio of events and reports more relevant and insightful than ever before. We host regular catch-ups and dinners with our Advisory Board to keep our finger on the pulse and to craft the most exciting content for you.

Amanda Blanc 2018 speaking at Insurance Innovators Counter Fraud 2018

Amanda Blanc

Group Chief Executive Officer, AXA UK

Andy Watson. Ageas

Andy Watson

Chief Executive Officer, Ageas

Phoebe Hugh Brolly

Phoebe Hugh

Chief Executive Officer & Co-founder, Brolly

Steve-Treloar-LV-photo

Steve Treloar

Managing Director, General Insurance, LV=

Steven Zuanella, RSA

Steven Zuanella

Group Chief Digital Officer, RSA

Mark Cliff, Brightside

Mark Cliff

Executive Chairman, Brightside

Stephanie Smith, Allianz

Stephanie Smith

Chief Operating Officer, Allianz

Rob Flynn, MORE TH>N

Rob Flynn

Home, Travel and Business Director, MORE TH>N

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More Advisory Board Members

Venue

QEII Centre

QEII Centre

Broad Sanctuary, Westminster, London SW1P 3EE

Get Directions Venue Website