Re-imagining the future of Indonesian insurance

20 – 21 February 2019

JW Marriott, Jakarta

New speaker announcement

Young Yang, Managing Director, Zhong An International

Young Yang is the Managing Director of Zhong An International, the prodigy of Tencent, Ping An and Alibaba! Young will be giving a keynote address on day one – don’t miss the chance to hear from one of the most exciting innovators in China!

Insurance Innovators: Indonesia 2019 will address the most critical challenges and opportunities facing Indonesian insurers today. From local players and multinationals, to disruptive FinTechs and technology providers, this event will attract all the major players pioneering change in this space and equip you with the connections to succeed.

Join an array of the most innovative minds in the Indonesian Insurance landscape for two days of strategic discussions covering AI and RPA, digital strategies, lifestyle apps and platforms, and more!








speakers C-Level

Why Attend

Keynote address from Zia Zaman, Chief Innovation Officer, MetLife

Capitalise on 4+ hours of dedicated networking: make the connections that will help you succeed

Learn from an array of C-level executives from Generali Indonesia, Chubb General Insurance, Zurich Indonesia and more

Hear from the digital giants disrupting the insurance space including LINE, Bukalapak and GoBear

Data workshops: discover how to transform raw data into actionable insights

Explore how innovative FinTechs are influencing financial services in Indonesia


MoneyLIVE: Indonesia will bring together senior representatives including key decision makers from banks, start-ups, FinTechs and regulators to provide a strategic overview of the Indonesian banking landscape. 


Zia Zaman - Insurance Innovators

Zia Zaman

Chief Innovation Officer, MetLife Asia

Edy Tuhirman - Insurance Innovators

Edy Tuhirman

Chief Executive Officer, Generali Indonesia

Hassan Karim Photo

Hassan Karim

Director, Zurich Indonesia

Tai-Kuan Ly

President Director , Chubb Group

Destya Danang Praditya

Head of Payment and Financial Service , Bukalapak

Jens Reisch

President Director, Prudential Indonesia

Maika Randini

Chief Marketing Officer, FWD Indonesia

Revie Sylviana

Business Development Director , Line Corp Indonesia

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Day 1 Wednesday, 20 February 2019

Day Two Thursday, 21 February 2019


Welcome address


Chair's opening remarks

Session 1

The future of Indonesian insurance

Keynote address

A new dawn for insurance: a view from the regulator

Keynote address

Revolutionising insurance: making insurance a ‘must have’ for customers

Zia Zaman - Insurance Innovators
Zia Zaman

Chief Innovation Officer, MetLife Asia


Advisory session

Panel discussion

Technology, engagement, innovation: achieving industry-wide transformation

  • How is the insurance market developing across Indonesia?
  • Insurance for all: what must be done to foster greater take up?
  • Financial education: how can the need for protection and security be best communicated?
  • Microinsurance: what now and where next?
  • Triumphing in a digital world: what stands in the way of digital progress?
  • AI, RPA, IoT: which new technologies will have the biggest impact on the industry?
  • A spotlight on lifestyle platforms: how will the financial landscape transform in years to come?
  • In what ways will the insurance industry be impacted by super apps?

Hassan Karim Photo
Hassan Karim

Director , Zurich Indonesia

Edy Tuhirman - Insurance Innovators
Edy Tuhirman

Chief Executive Officer, Generali Indonesia

Zia Zaman - Insurance Innovators
Zia Zaman

Chief Innovation Officer, MetLife Asia



Session 2

Engaging consumers - adding value to the customers' lives

Case study  |  FWD MAX by FWD Life

Developing a value-add app: integrating into consumer lifestyles

FWD Life recently launched its FWD Max mobile app, with the purpose of further penetrating the insurance market in Indonesia. With financial services penetration lower than neighbouring countries, such as Thailand, Malaysia and Singapore, Maika Randini will explore how FWD Life’s mobile app has transformed its customer engagement approach in Indonesia, and discuss how a lifestyle-focused app can resonate with a range of customers.

Maika Randini

Chief Marketing Officer , FWD Indonesia




Advisory session

Case study  |  Chubb Mobile Assistance

Chubb’s Mobile Assistant app allows customers to submit claims digitally through 7 easy steps as well as purchase additional products directly from the app.  The app provides digital convenience to customers in a paper-based industry, and provides efficient interactions via customer mobile devices.  In this case study, Tai-Kuan Ly will explore what it takes to create an app that increases customer satisfaction, and shed light on how digital advancements can drive further customer engagement within the insurance industry.    

Tai-Kuan Ly

President Director , Chubb Group



Session 3

Embracing the digital shake-up

Panel discussion

From seamless CX to digital marketing: succeeding in a digital-centric world

  • An honest reflection: how successfully has the industry adopted digital advancements to date?
  • Defining internal digital strategies: what should be a focus?
  • The importance of putting the customer first: driving a customer-centric approach internally
  • Brand, loyalty, engagement: exploring the wider opportunities digital change facilitates
  • From legacy systems to board buy-in: what stands in the way of digital advancements?
  • In what ways will digital advancements transform public engagement with insurers?
  • Getting it right: what can be learned from digital triumphs in China, Thailand and Singapore?
  • Indonesia’s digital ecosystem of the future: will insurers lead the way?

Aditya Budi - Speaker Photo
Aditya Budi

Chief Executive Officer , Premiro

Cleosent Randing

Founder , PT. PasarPolis

Razman Abu-Zarim

Group Chief Executive Officer , Tune Protect Group



Session 4

Taking a technological leap forwards

Case study | Ping An

‘AI Customer Service’: bringing together big data, voice and facial recognition

Ping An recently launched its ‘AI Customer Service’ capability, which combines big data, biometrics, voiceprints, and more to achieve efficient, simple and secure online service processing.  In this case study, William Fang will explore how technological advancements can enhance internal processes and how ‘AI Customer Service’ has transformed Ping An’s customer service for the better.


Enhanced insurance: uncovering the power of new technologies

Prudential has successfully utilized new technologies such as automation and analytics to strengthen their insurance processes, which has improved the accuracy of risk identification, made claims processing more efficient, and more.  In this presentation, Jens Reisch will explore the impacts of new technologies on the insurance industry, and how these tech advancements can be implemented effectively into businesses.

Jens Reisch

President Director , Prudential Indonesia


Advisory session

Panel discussion

Succeeding in the technological revolution: defining a robust strategy

  • From legacy systems to agile infrastructure: how can insurers bridge the gap?
  • From AI to RPA: how will new technologies transform the insurance industry?
  • Readying the workforce for in-house transformation: what skills should be developed?
  • Viewing technology as an enabler, not a cost: gaining buy-in from all levels
  • Exploring the potential of the cloud: the good, the bad, the ugly
  • Outsource versus build: what must be taken into consideration when defining a tech strategy?
  • Malware, phishing, shadow IT: strengthening security systems to accommodate change

Jens Reisch

President Director , Prudential Indonesia

Wilmen Lusthom

Head of Information Technology , Pan Pacific Insurance

Benny Hinadrayanto

Head of IT Development , BCA Insurance



Session 5

All aboard the FinTech Express!

Panel discussion

Innovation central: navigating a vast sea of game-changing opportunities

  • From engagement to microproducts: how are FinTechs transforming financial services?
  • Cracking the millennial market: are FinTechs key to millennial engagement? If so, why?
  • What is needed from the government to support FinTech developments?
  • Incumbents and FinTechs: what must be considered when forming strategic partnerships?
  • How can partnerships between incumbents and FinTechs accelerate digital advancements?
  • Change is coming: how will players like GRAB and GO-JEK disrupt banks and insurers?

Rian Kaslan

Head of Strategy and Digital Solutions , Bank Commonwealth

Revie Sylviana

Business Development Director , Line Corp Indonesia

Vishal Tulsian

Chief Executive Officer , Amar Bank

Juan Cazcarra

Chief Financial Officer , AXA Indonesia


Advisory session

keynote address

Transforming a traditional industry: the future of insurance

Young Yang

Managing Director , Zhong An International

Closing keynote address

Looking into the crystal ball: disrupting financial services in Indonesia


Chair's closing remarks


Chair's opening remarks

Session 6

Tomorrow's distribution landscape


Digital versus agents: balancing the traditional with the disruptive

  • Reflecting on recent developments: how has distribution changed over the past 5 years?
  • F2F versus digital: how do clients prefer to interact?
  • The role of the agent: to what extent are agents core to maintaining engagement?
  • The evolving distribution scene: will apps lead the way for future interactions?

Auralusia Rimadiana

Chief Sales and Distribution Officer , Adira Insurance




Advisory session

Panel discussion

The future of distribution: scanning the horizon for new opportunities

  • Capitalising on a mobile-centric nation: is this the answer to reaching disparate islands?
  • Exploring the potential of aggregators in Indonesia
  • From tariffs to consumer behaviour: what’s stopping new distribution channels from taking off?
  • What is required from the regulator to enable diverse distribution networks that work?
  • From Facebook to Line: what opportunities do social media present for distribution?
  • Getting creative: how else might insurance products be distributed in the connected world?

Alberto Hanani Photo
Alberto Hanani

President Director , Sarana Lindung Upaya

Speaker placeholder
Julien Combaret

Operation Support Director , PT Asuransi ABDA

Antony Japari Photo
Antony Japari

President Director , PT Capital Life Indonesia

Speaker placeholder
Tania Chandra

Alternative Distribution Director , Equity Life Indonesia



Session 7

Data workshops

Workshop One
Workshop Two

In this session delegates will have the chance to attend two of the four workshops.

Workshop One

From raw data to actionable insights: getting the most out of data

This workshop will address the next phase in the data revolution. Data is becoming increasingly crucial to banks and insurers, but what can be done to unlock the potential of data to ensure real insights can be delivered?


Time to switch workshops


Workshop One repeated

Workshop Two

Best practice for data protection: lessons from  Europe

With personal data protection becoming a focus for regulators across the world, Indonesian insurers and banks must be ready for future data protection initiatives to come.  This workshop will uncover best practice for consumer data protection, as well as explore lessons learned from GDPR in Europe.


Time to switch workshops


Workshop Two repeated



Session 8

Marketplace-led platforms - are we on the brink of a revolution?

Keynote address

Riding the winds of change: platforms are the future

Destya Danang Praditya

Head of Payment and Financial Service , Bukalapak


Advisory session


Convenient, transparent, accessible: exploring the financial platforms of today

Marnix Zwart

Chief Product Officer , GoBear

Panel discussion

A strategic overview: the role of insurers in the platform-driven age

  • Defining today’s platform: multiple services in one location
  • Insurance behind the scenes: how will insurance fit into the platform-led world?
  • How can insurers’ best prepare for platform integration in the next 5 years?
  • The threat of disintermediation: can relationships with customers be maintained?
  • From values to technology: what needs to be a focus when securing successful partnerships?
  • What challenges can be expected when integrating with external players?
  • Readying the workforce for transformation: what new skills need to be developed?
  • Looking to Europe: lessons learned from open banking and open APIs
  • An opportunity for enhanced engagement: improving financial inclusion through platforms

John M Lerebulan

Director of Agency , AXA

Marnix Zwart

Chief Product Officer , GoBear

Kartina Sury

Vice President & Head of Customer Strategy and Experience , Equity Life Indonesia

Session 9

Visionary spotlight

Closing keynote address

The super apps are coming: being part of consumers’ everyday lives




Chair's closing remarks, end of conference


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Who Attends


All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

When you buy 3 or more tickets


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Venue Details

JW Marriott, Jakarta

JW Marriott, Jakarta

Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Kawasan Mega Kuningan Jakarta 12950

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