Europe’s leading annual insurance fraud conference

19-20 March 2019

Hilton Tower Bridge, Tooley Street, London

Overview

 

Insurance Innovators: Counter Fraud 2019 is the industry’s leading pan-European insurance fraud conference. Hear from over 20 speakers in a day packed full of exclusive content, including topics such as AI, data and analytics, customer transparency, cross-industry collaboration and more.

Deep dive into the challenges facing insurers today and explore holistic approaches to anti-fraud measures. Industry leaders will explore how to strengthen internal anti-fraud operations as well as discuss new and emerging threats that have arisen in the digital age.

Why attend

Understand how the impact of fraud can be significantly reduced with trust and transparency

Debate with other attendees regarding the best approach to industry collaboration and co-operation

Hear how Uniqa is harnessing advanced analytics to reduce the threat of fraud

Explore different fraudulent trends with spotlight presentations focusing on motor, cyber and on-demand insurance

Mingle at our exclusive drinks reception where you can continue networking over a glass of fizz

Acquire the knowledge to revolutionise your business with out of industry insights from Europol and one of the biggest banks in Europe

Speakers

Enrique Alonso, Zurich

Enrique Gomez Alonso

Chief Customer Officer, Zurich Spain

John-Davison-1st-Central-Group

John Davison

Chief Information Officer, 1st Central

Huma-Lodhi

Huma Lodhi

Principal Data Scientist of Artificial Intelligence and Machine Learning, Direct Line Group

Arturo-Lopez-AXA

Arturo López

Director of Fraud Prevention and Recovery, AXA Group

Simon Rewell - Insurthebox

Simon Rewell

Group Head of Financial Crime, Insurethebox

Adele Sumner - RSA

Adele Sumner

Head of Fraud Intelligence and Strategic Development, RSA

Tom Gardiner

Head of Fraud, Aviva

ben-fletcher-photo

Ben Fletcher

Director, IFB

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Agenda

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Day 1 Tuesday, 19 March 2019

Day 2 Wednesday, 20 March 2019

Insurtech Evening

18.00

This evening is dedicated to exploring the best and brightest start-ups in the insurtech scene. Network with your peers over drinks and canapés and sit back and listen to the latest innovative start-ups pitch to you. A series of hand-picked insurtechs will each have 10 minutes to pitch to the audience, with questions to be taken following the presentations.

Hacking and security in the insurance sector

 


Ken-Munro-Pen-Test-Partners
Ken Munro

Ethical Hacker , Pen Test Partners

19.10

Closing remarks and end of insurtech evening. Followed by drinks and canapes


09.00

Welcome addres

09.05

Chair's opening remarks

Session 1

Session One: A tech revolution in counter fraud - grasping the opportunities

09.10
Keynote address

Rejuvenating the fight against fraud


Julia-Walker-Smith-BGL-Group
Julia Walker-Smith

Associate Director – Fraud , BGL Group

09.30

Tackling new customer demands with agile leadership


09.50

Advisory Session


10.10

Fraud detection in the age of innovation


Simon Rewell - Insurthebox
Simon Rewell

Group Head of Financial Crime , Insurethebox

10.30
Leaders’ forum

Optimising the new tech in counter fraud: an holistic approach


Julia-Walker-Smith-BGL-Group
Julia Walker-Smith

Associate Director – Fraud , BGL Group

Simon Rewell - Insurthebox
Simon Rewell

Group Head of Financial Crime , Insurethebox

Adele Sumner - RSA
Adele Sumner

Head of Fraud Intelligence and Strategic Development , RSA

11.10

Refreshments


Session 2

Session Two: AI and advanced analytics: new weapons in the fight against fraud | Fraud and the customer relationship

Coral Stage: AI and advanced analytics: new weapons in the fight against fraud
Jade Stage: Fraud and the customer relationship
11.40

Exploring the transformative potential of AI in counter fraud

  • How can AI be effectively used to detect both application and claims fraud?
  • Where can real gains be made in the speed of fraud detection?
  • How is the use of AI in counter fraud efforts likely to develop over the next 10 years

Huma-Lodhi
Huma Lodhi

Principal Data Scientist of Artificial Intelligence and Machine Learning , Direct Line Group

12.00

Advisory Session


12.20
Case study | Uniqa

Harnessing advanced analytics to defeat crime

This case study will examine the data strategies being used by Uniqa to combat a wide variety of fraudulent activities. Paul Brandstaetter will discuss Uniqa’s implementation of advanced analytics and show examples of this strategy reducing the threat of fraud. Delegates will have the chance to explore how the use of advanced analytics has enhanced the fraud team’s operations and efficiency.


Paul-Brandstaetter-Uniqa
Paul Brandstaetter

Head of P&C Analytics , Uniqa

12.40
Panel discussion

Optimising the use of AI and advanced analytics in counter fraud: grasping the opportunities?

 

  • How might AI, machine learning and IoT come together to streamline fraud detection?
  • How can the number of false positives be reduced?
  • How significant a difference can AI make in minimising the impact of anti-fraud processes on the customer experience?
  • What can be done to aid the seamless introduction of AI in counter fraud?
  • What stands in the way of successful adoption?

Huma-Lodhi
Huma Lodhi

Principal Data Scientist of Artificial Intelligence and Machine Learning , Direct Line Group

Paul-Brandstaetter-Uniqa
Paul Brandstaetter

Head of P&C Analytics , Uniqa

Roy-André-Lyngbø-Sparebank
Roy-André Lyngbø

Head of Counter Fraud , SpareBank 1 Forsikring

11.40
Fireside chat

A behavioural science perspective on opportunistic fraud

  • Going back to basics: why is behavioural science an important tool to use?
  • How can insurance policies and applications be designed to encourage honesty?
  • Learning from experience: what are the examples of behavioural science reducing fraud to date?
  • How can this be applied more broadly?
  • Reality check: how likely is it that behavioural science will greatly reduce fraud?

John Beadle - RSA
John Beadle

Head of Financial Crime and Fraud , RSA

ben-fletcher-photo
Ben Fletcher

Director , IFB

12.00

Advisory


12.20

Case study 

The benefits of a transparent relationship with the customer

This case study will outline why trust and transparency should be at the heart of a counter fraud strategy. Learn how maintaining a strong customer relationship can help mitigate the threat of opportunistic fraud.


12.40
Panel discussion

Fighting fraud with trust and transparency: strategies for success

  • What are the benefits of creating a better corporate image?
  • To what extent can effective advertising help to reduce fraud?
  • How can consumer mistrust in the industry be overcome to lessen opportunistic fraud?
  • What more can be done to ensure customers understand fraudulent activity and its wider impact?
  • How can aggregators play a greater part in communicating the consequences of committing fraud?
  • How effective is the ‘community’ aspect of P2P insurance effective in discouraging fraud?

Enrique Alonso, Zurich
Enrique Gomez Alonso

Chief Customer Officer , Zurich Spain

Fleur Lewis

Head of Fraud , gocompare.com

Steve-Jackson-photo
Steve Jackson

Head of Financial Crime , Covéa Insurance

13.20

Lunch

Session 3

Session Three: Fighting fraud in a new data landscape | Taking collaboration to the next stage: from discussion to reality

Coral Stage: Fighting fraud in a new data landscape
Jade Stage: Taking collaboration to the next stage: from discussion to reality
14.20

Understanding the potential new data sources: the opportunities and challenges

  • What new sources of data offer the most value to fraud departments?
  • How can new data sources be successfully incorporated into wider anti-fraud strategies?
  • Overcoming data siloes: integrating old and new data
  • Fraud at the data source: what are the vulnerabilities

Georg-Russ-Die-Mobiliar
Georg Russ

Data Scientist , Die Mobiliar

14.40

Advisory Session


15.00

Optimising data strategy and management

  • What are the benefits and drawbacks of data lakes?
  • Combining structured and unstructured data: exploring the key considerations
  • Drowning in data: how should fraud departments prioritise?
  • What steps must be taken to turn data into actionable insights?

John-Davison-1st-Central-Group
John Davison

Chief Information Officer , 1st Central

14.20

Advisory Session


14.40
Panel discussion and Roundtables

Best practice in collaboration: a practical guide

In this session, experts from across the insurance sector will discuss how collaboration can be improved across the industry. Delegates will then have the opportunity to break into roundtables with individual speakers to discuss and debate the practical steps needed in order to create a truly collaborative counter-fraud effort.

  • A year on from GDPR: what has been the impact on data sharing initiatives?
  • How can the industry strike the right balance between data sharing and consumer privacy issues?
  • What are the biggest challenges regarding cross border data-sharing?
  • How can the industry become more flexible and agile?
  • What more can governments do to allow for collaboration to take place?
  • How can cooperation between aggregators and insurers be improved?

Arturo-Lopez-AXA
Arturo López

Director of Fraud Prevention and Recovery , AXA Group

Mark-Allen-ABI
Mark Allen

Manager, Fraud and Financial Crime , Association of British Insurers

Erik Wennerstrom, Swedish National Council for Crime Prevention
Erik Wennerstrom

Director General , Swedish National Council for Crime Prevention

15.20

Refresehments

Session 4

Session Four: Future trends in fraud

16.00
Spotlights on fraud

In this session, senior experts will outline key fraudulent trends within specific parts of the insurance industry. Find out how these trends are evolving and what measures are being taken to combat them

Motor

With the upcoming changes to the personal injury laws in the UK, this presentation will dive into the wider impact the legislation will have on insurance fraud. Will we see a shift towards different scams across the UK and Europe? What can insurers do to ready themselves? Tom Gardiner

Cyber

Cyber crime is a major driver behind the growth of cyber insurance. However, the same Internet-enabled anonymity that protects those responsible for these crimes also makes this class of insurance an easy target for fraudsters. In this presentation, delegates will learn of some of the ways cyber insurance fraud can be carried out, as well as some of the steps insurers can take to pre-empt and identify potentially fraudulent claims. Craig Dunn

On-demand insurance

In the age of insurance innovation and customer-centricity, on-demand insurance has the potential to be one of the biggest growth areas in the industry. But what does this mean for fraud? Delegates will find out how on-demand offerings have affected fraud rates and what insurers should do to adapt? Pierre Stanislas


Tom Gardiner

Head of Fraud , Aviva

Craig-Dunn-Hiscox
Craig Dunn

Head of Cyber Risk , Hiscox

Pierre Stanislas, Wilov
Pierre Stanislas

Chief Executive Officer , Wilov

16.30

Advisory sessions


16.50
Panel discussion

Insight from beyond insurance: broadening the conversation

  • How is fraud evolving across other industries? Are there any similarities?
  • How are fraud trends changing in the UK compared to the EU?
  • What key challenges are currently being faced by fraud departments?
  • What steps are being taken to overcome these challenges?
  • Are there any key transferable lessons that can be applied to insurance?
  • What strategies work well in tackling gang-related organised crime?
  • Is there scope for cross-industry collaboration?

Peter-Depuydt-Europol
Peter Depuydt

Director of Operations , Europol

Tom Gardiner

Head of Fraud , Aviva

17.30

Chair’s closing remarks following by drinks reception

Webinar: How you can overcome insurance fraud in the digital age

Exploring holistic approaches to anti-fraud measures across the broader insurance lifestyle, the panel will dive deep into some of the latest strategies that can help you prevent insurance fraud; from harnessing AI and IoT tools while ensuring customer journeys and relationships are fully secure and safe.

Sponsorship opportunities

Connect with your audience

Our attendees tell us their aim is to meaningfully connect with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

Why partner with us?

Attendees from more than 70 insurance companies and over 30 countries
72% of the attendees are c-suite/director level
Over 85% of 2017 sponsors would recommend Insurance Innovators
We help you build an integrated digital and face-to-face marketing campaign to access over 30,000 active and engaged senior-level contacts

We can tailor any of the following to your needs

Thought-leadership sessions
One-to-one meetings
Hospitality packages
Exhibition space
On-site event branding

“The opportunity to present on stage alongside some of the most senior figures from within the industry was an ideal platform for us to share our insights and experiences with an audience of so many senior level decision makers. During the breakout sessions, there were also many opportunities for us to meet and interact with existing and prospective clients. As a first time sponsor of an Insurance Innovators event, we were very satisfied with the whole experience and will certainly look forward to working with Insurance Innovators again.”

Co-founder and Managing Partner, Sollers Consulting

Past sponsors include

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Tickets

All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

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15% off

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Venue

Hilton Tower Bridge, London

Hilton Tower Bridge, London

5 Moore London Place, Tooley Street, London SE1 2BY

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