Europe’s leading general insurance conference

5-6 November 2018

QEII Centre, London

attendees

speakers

countries

insurtech pitches

About the summit

Unmissable speakers
More than 100 of the most innovative, exciting and knowledgeable speakers from across the European insurance market.

Think big, think beyond insurance!
We’ve carefully selected ‘out of industry’ speakers to challenge your thinking and offer fresh insight that you can take back and implement within your organisations.

Ready for the revolution?
Hear from 25 insurtech disruptors who will change the face of insurance as we know it. Experience first-hand what they have to offer in our brand new Insurtech Demo Zone. 

4 stages brimming with unrivalled insights
From building successful AI projects and capitalising on the data goldmine, to an overhaul in customer experience and the future distribution ecosystem.

More than great content
8+ hours of networking time where you can meet with your peers, strike up meaningful conversations and build fruitful partnerships.

The key players you need to meet
An exhibition floor packed with 40+ solution providers, providing your one-stop shop to make connections across the financial services ecosystem.

“Big and classy – Insurance Innovators know how to produce an event. A great two days.”

now4cover

“The Insurance Innovators Summit brings together some of the best speakers and most influential figures in the insurance industry. It’s consistently an excellent event to attend.”

Buzzmove

Watch what happened in 2017

Speakers

tulsi naidu 2018

Tulsi Naidu

Chief Executive Officer, UK, Zurich

Andy Watson. Ageas

Andy Watson

Chief Executive Officer, Ageas

Fleur Dujardin InShared

Fleur Dujardin

Chief Executive Officer, InShared

Photo-Nazim-Anzug

Nazim Cetin

Chief Executive Officer, Allianz X

Rob Townend

Rob Townend

Managing Director, UK General Insurance, Aviva

Steven Zuanella, RSA

Steven Zuanella

Group Chief Digital Officer, RSA

Cheryl Agius photo

Cheryl Agius

Chief Executive Officer, General Insurance, Legal & General

Enrique Alonso, Zurich

Enrique Gomez Alonso

Chief Customer Officer, Zurich Spain

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Agenda

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Day 1 Monday, 5 November 2018

Day 2 Tuesday, 6 November 2018

09.00

Welcome address and chair's opening remarks

Session 1

The future of insurance

09.10
Keynote address

Driven to innovation: from ambition to reality


Andy Watson. Ageas
Andy Watson

Chief Executive Officer,
Ageas

09.30
Keynote address

Challenging the norms of a legacy industry: an insurtech perspective


Fleur Dujardin InShared
Fleur Dujardin

Chief Executive Officer,
InShared

09.50
Keynote address

The art of innovation: key lessons for success


Photo-Nazim-Anzug
Nazim Cetin

Chief Executive Officer,
Allianz X

10.10

Session title to be confirmed


Senior representative,
The Floow

10.30
Leaders’ forum

Pushing the boundaries of insurance: a view from the C-suite

  • In a time of transformation, disruption and innovation, what should be prioritised?
  • Reinforcing relevance: is this the critical issue?
  • Assessing the scale of disruption: how big is the insurtech threat?
  • The incumbents fighting back: are traditional insurers doing enough to overcome disruption?
  • In what ways can collaboration with insurtechs be furthered for the benefit of the customer?
  • How will the role of insurers evolve over the next 10 years?
  • Will alternative customer-facing organisations challenge the current supply chain?

Cheryl Agius photo
Cheryl Agius

Chief Executive Officer, General Insurance,
Legal & General

Rob Townend
Rob Townend

Managing Director, UK General Insurance,
Aviva

Enrique Alonso, Zurich
Enrique Gomez Alonso

Chief Customer Officer,
Zurich Spain

Steven Mendel
Steven Mendel

Co-Founder & Chief Executive Officer,
Bought By Many

11.00

Refreshments

Session 2

Creating a pull platform: achieving the dream | Tech in focus: pricing, underwriting and product innovation | Insurtech: behind the scenes

Coral Stage - Creating a pull platform: achieving the dream
Jade Stage - Tech in focus: pricing, underwriting and product innovation
Onyx Stage - Insurtech: behind the scenes
11.30

Chair’s opening remarks


11.35
Out of industry keynote

BT

How can organisations respond to the rise of the autonomous customer? In this out of industry keynote, Nicola Millard will discuss how BT has adapted to changing consumer attitudes in order to maintain its relationships with the consumer; customers are shifting to a more selective, connected, and social pattern of communication and are becoming increasingly independent. Find out how BT has been responding to these changes, what steps organisations can take to overhaul communication initiatives, and ultimately what this all means for future customer relationships and interaction.


Nicola Millard

Head of Customer Insight and Futures,
BT

11.50
Out of industry keynote 

Facebook


Speaker placeholder
Russell Pert

Industry Head, Financial Services,
Facebook

12.05

Questions


12.10

Developing next level customer communications


Ian Harper - Headshot
Ian Harper

Director, Customer Success Management,
Smart Communications

12.30
Panel discussion

From ambition to reality: establishing successful pull platforms in insurance

  • Moving beyond the push factor: what stands in the way of insurance becoming a pull platform?
  • Are customer perceptions of insurance an inhibitor? How can they be changed?
  • How important is it to deliver wider social good?
  • Solving the real problem(s): what can insurers do to truly help the customer?
  • Where is there scope to build relationships that are distinct from the insurance product itself?
  • Creating a community: what are the first steps?
  • Monetising the pull platform: what new revenue streams could become available to insurers if they assume a new role?
  • What lessons from other industries can be applied to insurance?

Christian Krogtoft
Christian Krogtoft

Head of Customer Experience,
SpareBank 1 Forsikring

Charlotte Halkett Speaker Photo
Charlotte Halkett

Managing Director,
buzzvault

Ian Harper - Headshot
Ian Harper

Director, Customer Success Management,
Smart Communications

11.30

Chair’s opening remarks


11.35
Case study | Sherpa

Making insurance personal

Personalisation lies at the heart of Sherpa’s business model. Through using the Sherpa Brain, an AI-powered risk assessment tool, all aspects of the customer’s lifestyle are evaluated and combined to create a single view. In this case study, explore how the use of AI allows Sherpa to identify an ‘all-risks’ cover that protects all of the customer’s non-life needs, as well as how Sherpa ensures coverage remains up-to-date and dynamic at all times.

 


chris kaye, sherpa
Chris Kaye

Chief Executive Officer,
Sherpa

11.55

AI: a breakthrough in pricing and underwriting

  • Deriving valuable insight from the data bonanza: strategies for success
  • Dynamic insurance: when will real-time risk pricing become mainstream practice?
  • What stands in the way of successful adoption?
  • What does the future hold for pricing and underwriting?

12.15
Advisory session

12.35
Panel discussion

A frictionless future: marrying IoT and AI

  • From social media to browsing history data: how can consumers be encouraged to give insurers access to their personal data?
  • Will dynamic pricing be a way to increase meaningful touchpoints with the customer?
  • Trust and transparency: how can AI-based underwriting and pricing be used to enhance customer relationships?
  • In what timeframe will insurance become automatically re-broked at frequent intervals?
  • Integrating blockchain: are smart contracts and payments in the pipeline?
  • Is question-less underwriting already on the cards?
  • Insuring your lifestyle thoroughly highly personalised risk assessment: what kinds of products will be offered to consumers?

Agnieszka Wronska Link4 Photo
Agnieszka Wrońska

Chief Executive Officer,
LINK4

Beat Stalder - Helvetia
Beat Stalder

Group Chief Underwriting Officer,
Helvetia

Martyn Green
Martyn Green

Product and Pricing Director,
RSA

11.30

Chair’s opening remarks


Andrea Silvello
Andrea Silvello

Founder,
InsurTech News

11.35
Interview

The ins and outs of incumbent-disruptor partnerships

  • Combining legacy with innovation: what practical steps can be taken to successfully marry two distinct cultures?
  • How can internal buy-in from stakeholders be secured?
  • Keeping the pace: how can roadblocks be overcome?
  • Figuring out what is and isn’t negotiable: how to implement honesty and boundaries
  • Setting scope and boundaries: lessons for clear communication
  • What next? The importance of knowing what lies ahead for the partnership
  • Final food for thought: the best tips for a happy partnership

 


Interviewer

Sabine Vanderlinden

Managing Director, Insurance,
Startupbootcamp

Interviewees

Ed Klinger, Flock Cover
Ed Leon Klinger

Chief Executive Officer,
Flock

Tom Chamberlain Allianz
Tom Chamberlain

Head of Aviation and Aerospace,
Allianz Global Corporate and Specialty

11.55
Interview

Funding the future

  • Sorting the wheat from the chaff: key factors in deciding who to back
  • The art of the deal: key success factors
  • New technologies and innovations: what’s around the corner?
  • Final advice for entrepreneurs and start-ups

Interviewee

Sophie Dingreville
Sophie Dingreville

Investment Director,
Munich Re

12.15
Advisory session

12.35
Panel discussion

The next phase for insurtech start-ups: beyond the pitch

  • From investment to partnerships: what’s the best option for start-ups wanting to ensure longevity?
  • Getting the word out: how can start-ups secure and grow a customer base?
  • It’s not all easy: what are the common pitfalls to avoid?
  • How can you keep the customer at the heart of your business when growing in scale?
  • The importance of hiring the right talent: what are the key considerations?
  • The importance of flexibility and adaptability: what does this mean on a day-to-day basis?
  • Are organisational values and behviours crucial to success?

Sabine Vanderlinden

Managing Director, Insurance,
Startupbootcamp

Michael Muzio, now4cover
Michael Muzio

Chief Executive Officer,
now4cover

Vikas Chhariya AXA
Vikas Chhariya

Director, Global Head of Digital Partnerships,
AXA Partners

Harry Franks Zego
Harry Franks

Chief Executive Officer,
Zego

13.00

Lunch

Session 3

Reinventing the insurer-customer relationship | Tech in focus: fraud and claims | The marketing suite

Coral Stage - Reinventing the insurer-customer relationship
Jade Stage - Tech in focus: fraud and claims
Onyx Stage - The marketing suite
14.15

An overhaul in customer interaction: turning insurance into a lifestyle product

  • Redefining insurance for the customer: what does this mean in practise?
  • Improving loyalty and reducing customer churn
  • How can product innovation and customer centricity be successfully combined?
  • In what ways will the communication between insurer and insured change in future?

Steven Mendel
Steven Mendel

Co-Founder & Chief Executive Officer,
Bought By Many

14.35

Advisory session


14:55

Innovation and disruption: fighting back in the name of the customer

 


Blair Turnball

Managing Director, UK Digital,
Aviva

15.15
Panel discussion

Reinforcing relevance: helping customers to delight in insurance

  • What does the future of digital engagement look like?
  • Meaningful communication: how can this be achieved across multiple channels?
  • Hyper-personalisation: how can this be implemented?
  • What new technology is available to insurers to transform customer communication?
  • Becoming externally focused: how can mind-sets and cultures be challenged to bring about true customer-centricity?
  • How can insures build meaningful customer relationships post-GDPR?

Rikke Hagemann from Google speaking at Insurance Innovators Nordics
Rikke Hagemann

Industry Manager – Finance,
Google

Jannicke Schumann-Olsen photo
Jannicke Schumann-Olsen

Director New Business and Customer Innovation,
Tryg

Alan Hickman Speaker Photo
Alan Hickman

Head of Digital Capability & Delivery,
LV=

14:15

AI and IoT: new weapons in the fight against fraud

  • What new data sources will be most useful to fraud departments in the near future?
  • How can the customer experience be improved without creating new vulnerabilities?
  • Embracing new technology: what’s on the horizon to enhance antifraud initiatives?

Joanne Cox
Joanne Cox

Head of Fraud Analytics,
Admiral

14.35
Interview | Ageas

Changing the claims handling game with AI

  • A step-change in claims management: how is Ageas using technology to transform the process?
  • Where have the real gains been seen?
  • Overcoming the obstacles: what have been the key challenges along the way?
  • Claims handling of the future: what’s next?

Interviewee

Rob Smale

Transformation Director,
Ageas

15.00

Streamline, accelerate, innovate: capitalising on next generation data

Senior representative, Carpe Data


15.20
Panel discussion

Unlocking the transformative potential of fourth industrial revolution technologies

  • What role will blockchain play in the claims arena?
  • What is the timeframe for wider technological change across claims management?
  • How might AI, machine learning, and IoT come together to streamline fraud processes?
  • Finding the balance between technology and the human factor: how can this best be achieved?
  • From embedded sensors to quantum computing: which new technologies have the biggest potential to transform claims and fraud?
  • What practical steps can be taken to successfully integrate new technologies into business operations?
  • Understanding the practicalities of running AI projects: what, who, how?

Simon Rewell - Insurthebox
Simon Rewell

Group Head of Financial Crime,
Insurethebox

Caroline Johnson, speaker at Insurance Innovators Motor 2018
Caroline Johnson

Director of Motor Third Party and Technical Claims,
LV=

Martin Kroos
Martin Kroos

Head Claims,
Achmea

Speaker placeholder

Senior Representative,
Carpe Data

14.15

New opportunities for engagement: from voice tech to social media

  • Not just Millennial magic: integrating social media strategies for the benefit of varying demographics
  • What more can be done through social media?
  • Connecting through voice: what’s the advantage?
  • How can voice technology be capitalised on further?

Annika Baecker Zurich Photo For Website
Annika Kristina Bäcker

Chief Marketing Officer, Germany,
Zurich

14.35

Advisory session


14.55

Building a compelling brand: a strategic overview

  • The power of big versus small: what brands or sub-brands resonate best with different demographics?
  • What constitutes compelling in an age of unlimited choice and lacking loyalty?
  • Changing customer perceptions through branding initiatives: key considerations
  • What brands will survive future disruption?

15.15
Panel discussion

Dealing with the complexity of today’s marketing landscape

  • Driving growth amidst innovation chaos: what should be prioritised?
  • Marketing in a post-GDPR world: how can challenges be overcome?
  • A question of consent: how can insurers encourage consumers to give access to their data?
  • What strategies must marketing departments adopt in order to deal with shifting consumer behaviour?
  • Bringing marketing to the forefront of the organisation’s agenda: how can this be achieved?
  • Marketing as a service: in what ways can data-derived insight be used to add value in marketing?

Olivier Dot - AXA
Olivier Dot

Head of Marketing,
AXA Partners

Andrew McClure
Andrew McClure

Chief Marketing Officer,
AIG

Kerry Chilvers, Direct Line Group
Kerry Chilvers

Brand Director,
Direct Line Group

15.55

Refreshments

Session 4

Transformation in distribution | Tech in focus: customer experience | Insurtech pitches

Coral Stage - Transformation in distribution
Jade Stage - Tech in focus: customer experience
Insurtech Zone - Pitches
16.20
Case study | Friendsurance

Convenience and simplicity in distribution

In this case study, delegates will get the chance to hear from German insurtech disruptor and P2P pioneer, Friendsurance. Hear about their exciting partnership with Deutsche Bank and how they are taking bancassurance to the next level through creating an insurance platform where customers can manage all of their financial services needs.


Tim Kunde Friendsurance
Tim Kunde

Founder,
Friendsurance

16.40
Advisory session

17.00
Panel discussion

The start of the revolution: envisioning the distribution landscape of tomorrow

  • Disintermediation of the supply chain: what does the future hold?
  • Aggregators reinvented: will a new breed of digital advisors rise to the top?
  • Are reinsurers likely to take on a new role within the industry?
  • A brand-new ecosystem: is embedded insurance likely to grow?
  • Is the end nigh for D2C?
  • What will happen to the insurer-customer relationship amidst distribution disruption?
  • Consistency is key: how can insurers reinforce relationships across various distribution channels?
  • Will the Insurance Distribution Directive stall disruptive forces?

Damian Cristian Zoe AI
Damian Cristian

Chief Executive Officer,
Zoe AI

John Warburton, Konsileo
John Warburton

Co-founder,
Konsileo

16.20
Making ‘frictionless’ the reality: a practical guide
  • Exploring the true meaning of a frictionless customer experience
  • Delighting the customer in every way + reducing cost: where can technology have the biggest impact?
  • Decoupling the front and back end: creating agility that positively impacts the customer
  • Overcoming the hurdles:
    strategies for success

Steven Zuanella, RSA
Steven Zuanella

Group Chief Digital Officer,
RSA

16.40
Advisory session

17.00

Case study | Prudential

Driving engagement with AI

In this case study, delegates will get the chance to hear how Prudential is utilising AI to enhance the customer experience. Take this opportunity to explore practical applications of AI and how these lessons can be transferred to your organisation.


Michael Natusch

Global Head of AI,
Prudential

17.20

Questions


17.25

Head to Coral Stage for closing session


16.20

Chair’s opening remarks


16.25

Pitch one | Policy Castle


Edmund Dilger

Chief Executive Officer,
PolicyCastle

16.35

Pitch two | Luminance

Senior representative, Luminance


16.45

Pitch three | Shift Technology

Senior representative, Shift Technology


16.55

Pitch four | In My Bag


gustav holst stuge photo for website
Gustav Holst Stuge

Chief Executive Officer,
InMyBag

17.05

Pitch five | Laka


Tobias Taupitz, Insure A Thing
Tobias Taupitz

Chief Executive Officer and Founder,
Laka

17.15

Pitch six | Leocare


christophe dandois photo - animated version
Christophe Dandois

Co-founder and Chief Executive Officer,
Leocare

17.25

Head to Coral Stage for closing session


Session 5

Exclusive fireside chat

17.30

Champagne fireside chat and Q&A

Future-proofing insurance: a strategic overview
  • Innovation, agility, culture: what must leaders do to effectively navigate change?
  • Defining successful strayegy: how can you align the needs of the customer with the needs of the business?
  • How can the industry maintain its high standards in the age of innovation?
  • Staying ahead of the competition: how can this be achieved?
  • What other industries can insurers look towards for inspiration?

David-Stevens-Admiral-photo
David Stevens

Chief Executive Officer,
Admiral

18.00

Chair’s closing remarks, end of Day 1 followed by a drinks reception


09.30

Chair's opening remarks

Session 6

The future insurance workforce

09.35
Keynote address

Attracting brilliant talent to insurance


tulsi naidu 2018
Tulsi Naidu

Chief Executive Officer, UK,
Zurich

09.55

Questions


10.00
Advisory session

10.20
Leaders’ Forum

From transformative tech to an overhaul in operating models

• What technological innovations have the greatest potential to revolutionise the workforce?
• Augmented intelligence: how can AI best be used to support humans?
• What can be done to aid the seamless introduction of new technology?
• What is the timeframe for change?
• The challenge of reskilling: what strategies can be adopted to support this process?
• Embracing new operating models: how can incumbent orthodoxies be challenged?
• The rise of the robots: how can sensationalism and panic be combatted?


Stephen_Browning
Stephen Browning

Interim Challenge Director,
Innovate UK

Sarah Greasley, Direct Line Group
Sarah Greasley

Chief Technology Officer,
Direct Line Group

Lou Lwin

Chief Technology Officer,
Markerstudy

Paula Whitwell

Operations Strategy & Transformation Director,
Aviva

10.50

Refreshments

Session 7

The Information of Everything: a new data landscape | Innovation in focus: welcoming the era of ‘open insurance’ | Insurtech pitches

Coral Stage - The Information of Everything: a new data landscape
Jade Stage - Innovation in focus: welcoming the era of ‘open insurance’
Insurtech Zone - Pitches
11.20

Chair’s opening remarks


11.25

Tackling data security and the threat of cyber

  • From data breaches to full-blown cyber-attacks: how real is the threat?
  • What new risks to data security are insurers anticipating in a more open and connected ecosystem?
  • Deploying effective defences: what are the best strategies for security?
  • How can insurers become a trusted keeper of data?

Robert Veres
Robert Veres

Head of Strategy, Information Security,
AXA Partners

11.45
Advisory session

12.05
Case study |  Generali

Building competitive advantage through first-rate data strategies

In this case study, delegates will get the chance to explore how Generali has enhanced its data and technology strategy to solidify its leading position in the market. Hear from Alessandra Chiuderi, Group Head of Analytics at Generali as she shares insider insight on data-led innovation and how she sees the use of data evolving over the coming years.


Alessandar Chiuderi - Generali
Alessandra Chiuderi

Group Head of Analytics,
Generali

12.25
Panel discussion

Dealing with the data goldmine

  • Extracting value from new sources: where is there potential?
  • Drowning in data: how must insurers prioritise?
  • Cleaning up data for AI: what are the practical steps?
  • Breaking down data siloes: how can insurers create the illusive single-view of the customer?
  • How can data be better used to create products tailored to individual customers?
  • What would truly data-centric insurance look like?
  • Data as a currency: what does this mean for the insurer-customer relationship?

Orlando Machado photo
Orlando Machado

Global Director of Customer Analytics and Data Science,
Aviva

Speaker placeholder

Senior Representative,
Carpe Data

12.55
Advisory session

11.20

Chair’s opening remarks


11.25
Case study | Urban Jungle

Enhancing collaboration through open APIs

In this case study, delegates will get the chance to explore an industry first: the use of open APIs in the UK insurance market. Explore new possibilities of innovation and collaboration with Urban Jungle’s CEO and Co-founder, Jimmy Williams, who will discuss the launch of their partnership programme.


Jimmy Williams, Urban Jungle
Jimmy Williams

Chief Executive Officer and Co-founder,
Urban Jungle

11.45
Out of industry keynote

Falling in love with open banking: capitalising on the opportunities of open APIs

Take this opportunity to hear from a FinTech that is audaciously disrupting the banking world through embedding an API-based approach within everything it does. In this case study, Megan Caywood will explore the exciting potential of open banking and present to delegates some of the positive partnerships that have been formed as a result.


Megan Caywood - Starling Bank
Megan Caywood

Chief Platform Officer,
Starling Bank

12.05
Advisory session

12.25
Panel discussion

Is the age of ‘open insurance’ upon us?

  • Capitalising on available opportunities: can insurers tap into Open Banking data?
  • What exactly will an ‘open insurance’ ecosystem look like?
  • Transformative potential: will open APIs change the face of insurance?
  • Are open APIs a threat to the customer relationships?
  • Optimising data: how can the opening up of APIs transform the way insurers use and handle data?
  • What are the risks that come with using open APIs and how can they be overcome?
  • The effect of open APIs on the data ecosystem: what does this mean for insurers?

Jimmy Williams, Urban Jungle
Jimmy Williams

Chief Executive Officer and Co-founder,
Urban Jungle

Megan Caywood - Starling Bank
Megan Caywood

Chief Platform Officer,
Starling Bank

12.55
Advisory session

11.20

Chair’s opening remarks


11.25

Pitch seven | Meet Mia


Alex Rainey - Meet Mia - photo
Alex Rainey

Chief Executive Officer,
Meet Mia

11.35

Pitch eight | Homelyfe


Peter Goodman

Co-founder and Chief Executive Officer,
Homelyfe

11.45

Pitch nine | InsureApp


jochem davids, insureapp
Jochem Davids

Chief Executive Officer,
InsureApp

11.55

Pitch ten | Waggel


Andrew Leal photo
Andrew Leal

Founder,
Waggel

12.05

Pitch eleven | Paydrive


Andreas Brostrom 500x photo
Andreas Broström

Chief Executive Officer and Founder,
Paydrive

12.15

Pitch twelve | Honcho


Gavin Sewell photo
Gavin Sewell

Chief Executive Officer,
Honcho

12.25

Pitch thirteen


Speaker placeholder
Bertrand Favre

Co-founder,
Yakman

12.35

Pitch fourteen | Insurance Simplified

 


Christer Braaf photo
Christer Braaf

Chief Executive Officer and Founder,
Insurance Simplified

12.45

Pitch fifteen


12.55

Pitch sixteen


13.15

Lunch

Session 8

Navigating a connected future | Innovation in focus: strategies for business transformation | Insurtech pitches

Coral Stage - Navigating a connected future
Jade Stage - Innovation in focus: strategies for business transformation
Insurtech Zone - Pitches
14.30

Value-added services: the next wave of product innovation

  • Designing and offering the right value-added services for customers: tailoring products to individual needs
  • How can insurers effectively integrate value-added propositions with their core products?
  • Beyond telematics, fitbits and Smart sensors: what will value-added look like in 10 years?

Kenny Leitch, RSA
Kenny Leitch

Global Connected Insurance Director,
RSA

14.50
Advisory session

15.10

Making IoT propositions a success: exploring the Smart home

  • An update on the Smart home: what’s the current state of play?
  • Making Smart profitable: identifying different revenue streams through product innovation
  • From consumer buy-in to rocketing costs: how can obstacles be combatted?
  • What does the future hold for the Smart home?

Ed Dutton, British Gas Insurance
Ed Dutton

Chief Executive Officer,
British Gas Insurance

15.30
Panel discussion

Digital lifestyles and the insurer of the future

  • How will customer behaviours change in light of increased connectivity?
  • Will insurers of the future assume the role of risk managers?
  • What is the timeframe for change?
  • What does this mean for traditional business models and revenue streams?
  • In what ways will customer interaction evolve as insurers become embedded in new digital lifestyles?
  • To what extent will the future of insurance hinge on the ability to deliver meaningful and personalised value-added services?

Simon McGinn, Allianz
Simon McGinn

General Manager, Commercial and Personal,
Allianz

Ed Dutton, British Gas Insurance
Ed Dutton

Chief Executive Officer,
British Gas Insurance

Stefaan de Kezel
Stefaan de Kezel

Programme Director, Innovation and Smart Synergies,
Ageas

14.30
Case study | Achmea

Developing a strategy for constant innovation

The need for innovation within the insurance industry is clear, but the practicalities of integrating innovation into the business are far from simple. In this case study, delegates will hear from Martin Kroos, Head of Claims, Achmea, who is responsible for innovation within his department of over 400 people. Find out how Achmea developed its strategy of constant innovation to transform its claims department; from the development of scrum teams to establishing a shared vision.


Martin Kroos
Martin Kroos

Head Claims,
Achmea

14.50
Advisory session

15.10
Case study | NN Sparklab

Shaking up insurance: exploring new business models

As a leader in the Dutch insurance market, it is paramount that the NN Group stays ahead of the game. One of the ways it has ensured this is through establishing its Sparklab; an innovation lab that experiments with new business models. Take this chance to hear first-hand about the practicalities of establishing an innovation lab, the kind of work being carried out and ultimately how business models are set to evolve.


Kokke van der Werf

Managing Director Sparklab,
Nationale-Nederlanden

15.30
Panel discussion

Escaping the legacy trap

  • Challenging well-established cultures: what are the first steps?
  • Tackling the siloes: how can these be overcome?
  • Is a triple-culture necessary for innovation to be successfully integrated within legacy organisations?
  • Minimising the pain: what are the common pitfalls when trying to implement innovative strategies and how can these be overcome?
  • Achieving agility: where can real gains be made?
  • Decoupling the front and back end: is this the best solution to the legacy system problem?
  • Tackling resistance: how can you get buy-in from the boardroom?
  • Technology plus culture: how to achieve the ultimate transformation

Gregor Wiest, ERGO
Gregor Wiest

Head of Innovation,
ERGO

Daniel Litscher
Daniel Litscher

Head Business Innovation,
Helvetia

Sarah Mantle-Gray

Director of Operational Excellence & Business Agility,
RSA

Andreas Nemeth

Chief Executive Officer,
Uniqa

14.30

Pitch seventeen


14.40

Pitch eighteen


14.50

Pitch nineteen


15.00

Pitch twenty


15.10

Pitch twenty-one


15.20

Pitch twenty-two


15.30

Pitch twenty-three


15.40

Pitch twenty-four


15.50

Pitch twenty-five


16.00

Refreshments

Session 9

Leaders of tomorrow – champagne keynote

16.30
Champagne keynote address

Transparency, technology and tenacity: leading a paradigm shift in insurance


16.50

Questions


17.00

Chair’s closing remarks and end of Day 2


Who attends

Current partners

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Advisory Board

These are the people helping to shape the agenda and making our whole portfolio of events and reports more relevant and insightful than ever before. We host regular catch-ups and dinners with our Advisory Board to keep our finger on the pulse and to craft the most exciting content for you.
Amanda Blanc 2018 speaking at Insurance Innovators Counter Fraud 2018

Amanda Blanc

Group Chief Executive Officer, AXA UK

Andy Watson. Ageas

Andy Watson

Chief Executive Officer, Ageas

Phoebe Hugh, Brolly

Phoebe Hugh

Chief Executive Officer & Co-founder, Brolly

Steve-Treloar-LV-photo

Steve Treloar

Managing Director, General Insurance, LV=

Steven Zuanella, RSA

Steven Zuanella

Group Chief Digital Officer, RSA

Mark Cliff, Brightside

Mark Cliff

Executive Chairman, Brightside

Stephanie Smith, Allianz

Stephanie Smith

Chief Operating Officer, Allianz

Rob Flynn, MORE TH>N

Rob Flynn

Managing Director, MORE TH>N

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More Advisory Board Members

INSURTECH RATE APPLICATION

If your organisation is a start-up at seed-stage, has <$2 million in annual revenues, and has been in business <3 years, you can apply for the InsurTech Rate of £350*.

Tickets

All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

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save £200 Early Bird Until 07 September

£1,595.00 + VAT

Full Price £1,795.00 + VAT

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save £300 Early Bird Until 13 July

£995.00 + VAT

Full Price £1,295.00 + VAT

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Venue

QEII Centre

QE11 Centre, London

Broad Sanctuary, Westminster, London, SW1P 3EE

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