Staying one step ahead in the age of innovation

20th March 2018

Hilton Tower Bridge, London

About the conference

Insurance Innovators: Motor 2018 will address the key challenges facing motor insurers, from claims transformation to customer engagement and retention. Expert speakers will examine how the industry can ensure profitability and remain ahead of the curve in today’s customer-centric and digital age.

With a strong strategic focus, the event will provide the perfect platform for you to come together with leading figures from insurers, brokers, aggregators, the supply chain and regulators to engage in a meaningful discussion on the future of the industry.

“The divergence of views on the future of insurance coupled with the total agreement that it will be one of immense digital disruption demonstrated the need to get like minded people together with an interest in the future of motor insurance to plot the delivery of stronger digitally enhanced customer propositions and outcomes.” 

Colm Holmes

Chief Executive Officer UK GI, Aviva

LEARN HOW TO:

  • Navigate a changing motor landscape through building robust strategies
  • Boost profitability in light of increasing cost pressures
  • Create future-proof products
  • Service the needs of today’s customer through enhanced innovation
  • Capitalise on AI to enhance claims handling
  • Overcome obstacles to wider connectivity
  • Overhaul the claims process to make it work for all
  • Make the most of a connected ecosystem
  • Handle regulation changes

Speakers

Andy Watson. Ageas

Andy Watson

Chief Executive Officer, UK, Ageas

Louise O'Shea - speaking at Insurance Innovators Motor 2018

Louise O’Shea

Chief Executive Officer, Confused.com

Pierre Stanislas, Wilov

Pierre Stanislas

Chief Executive Officer, Wilov

Brian Mahon

Brian Mahon

Chief Underwriting Officer, Aviva

Grant Mitchell

Grant Mitchell

Chief Actuary, The Co-operative Insurance

James Blackham

James Blackham

Founder and Chief Executive Officer, By Miles

Rob Smale

Transformation Director, Ageas

Dan-Robinson-More-Than-RSA

Dan Robinson

Transformation Director, MORE TH>N, RSA

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Agenda

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Day One Tuesday, 20 March 2018

09.00

Welcome address by Marketforce

Chair’s opening remarks

09.05

Matthew Connell

Director of Policy and Public Relations,
CII

Session 1

A brave new world – motor mobility and insurance

09.10

Opening keynote address

What does it take to be a winner in tomorrow’s motor insurance market?


Andy Watson. Ageas
Andy Watson

Chief Executive Officer, UK,
Ageas

09.30

The future of motor insurance: an aggregator’s perspective


Louise O'Shea - speaking at Insurance Innovators Motor 2018
Louise O’Shea

Chief Executive Officer,
Confused.com

09.50

Advisory


10.10

Leaders’ Forum

Tackling uncertainty with robust strategic thinking: navigating a changing landscape

  • What can insurers do to boost profitability in light of Ogden and other cost pressures?
  • Keeping a lid on premiums: what strategies must insurers adopt?
  • Is dual pricing sustainable?
  • How can customer loyalty and retention be improved in an aggregator-driven market?
  • What challenges are insurers likely to face post-GDPR? How can these be overcome?
  • Towards a connected future: how must the motor ecosystem adapt?
  • Dealing with distracted driving: is an industry-wide response needed?

Andy Watson. Ageas
Andy Watson

Chief Executive Officer, UK,
Ageas

Louise O'Shea - speaking at Insurance Innovators Motor 2018
Louise O’Shea

Chief Executive Officer,
Confused.com

David-Williams-AXA-photo
David Williams

Technical Director,
AXA Insurance

11.00

Refreshments

Session 2

Kick-starting the revolution – an overhaul of product and pricing

11.30

Title to be confirmed

 


Andy Goldby speaking at Insurance Innovators Motor
Andy Goldby – The Floow

Chief Product Officer,
The Floow

11.50

Panel discussion

A new era of mobility: how will today’s motor policies evolve?

  • Creating future-proof products: what are the key elements to consider?
  • How are customer needs and behaviours evolving? How must insurers respond?
  • Capitalising on the trend of car sharing: how can insurance propositions keep up?
  • Is journey-level pricing likely to become the norm?
  • What must pricing and underwriting teams do to successfully adapt to new trends?
  • Testing new ideas: how can insurers adopt flexibility within teams and processes?
  • What lessons can be drawn from successful product innovations?

Grant Mitchell
Grant Mitchell

Chief Actuary,
The Co-operative Insurance

Brian Mahon
Brian Mahon

Chief Underwriting Officer,
Aviva

Martyn Green
Martyn Green

Product and Pricing Director,
RSA

Gareth McChesney photo
Gareth McChesney

Director, Personal Lines Pricing & Underwriting,
Zurich

Andy Goldby speaking at Insurance Innovators Motor
Andy Goldby – The Floow

Chief Product Officer,
The Floow

12.20

Panel discussion

Disruptors and visionaries: broadening perspectives on motor insurance

  • Responding to gaps in the market: where are new innovations most needed?
  • How can innovation efforts be successful amidst current and future uncertainty?
  • Usage-based and on-demand insurance: is this the only way forward?
  • What must insurers do to ensure greater relevance in their customers’ lives?
  • Benefitting the mass market: should this be the end goal?
  • Generating real change: are partnerships between disruptors and incumbents necessary?

Pierre Stanislas, Wilov
Pierre Stanislas

Chief Executive Officer,
Wilov

James Blackham
James Blackham

Founder and Chief Executive Officer,
By Miles

Alan Hickman Speaker Photo
Alan Hickman

Head of Digital Capability & Delivery,
LV=

12.50

Advisory


13.10

Lunch

Session 3

Solving the claims conundrum

14.25

Case study

Leading the charge: using AI to enhance claims handling

In this case study delegates will discover how Ageas is paving the way towards more efficient claims handling in its motor business. Through using a visual appraisal process powered by AI, Ageas will be able to identify fraud, save time and settle claims more accurately, representing a significant step change in claims management across the industry.


Rob Smale

Transformation Director,
Ageas

14.45

Advisory


15.05

Panel discussion

Transformation and collaboration: making the claims process work for all

  • Feeling the pinch: how can insurers deal with the increasing cost of claims?
  • Are subrogation portals the best way to ensure efficiency and transparency?
  • What can be done to further enhance collaboration across the claims supply chain?
  • From AI to drones: where is technology set to have the biggest impact?
  • What is the timeframe for wider technological change across claims management?
  • How can technology be capitalised on to keep the customer happy?
  • Using the claims process to drive retention: how can insurers prove their worth?

Rob Smale

Transformation Director,
Ageas

Caroline Johnson, speaker at Insurance Innovators Motor 2018
Caroline Johnson

Head of Motor Third Party and Technical Claims,
LV=

Martin Ashfield, AXA
Martin Ashfield

Claims Technical Director,
AXA Insurance

15.45

Refreshments

Session 4

Taking motor to the next stage – connectivity and the customer

16.15

Next steps for connectivity: from hype to reality

  • New technologies and new prospects: embarking on the next stage of safer driving
  • Combining human driving with automation: assessing the challenges
  • Where does the UK stand in its journey towards a driverless future?
  • Making the roads ready: a timeframe for change

 


16.35

Advisory


16.55

Panel discussion

Transforming motor insurance: taking customers with you

  • Where is the greatest impact of wider connectivity being felt?
  • Combatting obstacles to enhanced connectivity: where must attention be focused?
  • Engaging the mass market: is this the tipping point of telematics?
  • Encouraging customer buy-in: how can the take-up of connected products be boosted?
  • How can insurers overcome customer worries concerning data security?
  • Which data-driven value-added services resonate most with insurance customers?

Dan-Robinson-More-Than-RSA
Dan Robinson

Transformation Director,
MORE TH>N, RSA

Simon Stanney, SunLife
Simon Stanney

General Insurance Director, SunLife,
SunLife

Chair's closing remarks and end of conference, followed by drinks reception

17.30

Matthew Connell

Director of Policy and Public Relations,
CII

Sponsors

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Who attends

Tickets

All tickets include:

1 day conference pass, lunch and refreshments.

Group Discount

15% off

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save £100 Early Bird Until 02 March

£995.00 + VAT

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£745.00 + VAT

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Venue

Hilton Tower Bridge, London

Hilton Tower Bridge, London

5 More London Place, Tooley Street, London SE1 2BY

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