Taking the lead in ASEAN finance: transforming insurance in a digital age

13th & 14th February, 2018

JW Marriott, Jakarta

About the conference

Insurance Innovators: Indonesia is Marketforce’s second annual conference in Jakarta, and is the premium insurance event in Indonesia. The conference plays host to high level representatives from incumbent players, start-ups & InsurTechs, and central institutions from the local and regional level.

The conference will explore how innovative approaches and technologies have the power to transform the way insurance is sold, provided and structured. Indonesia was recently described as “the most attractive life insurance market in the world” by McKinsey, and Insurance Innovators: Indonesia offers the invaluable insight needed to prosper in this exciting space.

Great event and overview of innovation. Good mix of speakers – both suppliers and insurers.

Philippe Danielski

President Director, Zurich Indonesia

Why Attend?

  • Hear from high level speakers at the cutting edge of strategy and policy
  • Learn about the new products which are expanding market share
  • Understand how to make your proposition attractive to the customer
  • Make the most of two days of content, networking and hospitality
  • Prepare for the rapid growth of tech-aware consumers
  • Gain further insight from the co-located banking conference MoneyLIVE: Indonesia

attendees

hours of networking

speakers

Speakers

Speaker placeholder

Tirta Segara

Board Member and Commissioner for Education and Consumer Protection, OJK

Themba Baloyi - Insurance Innovators

Themba Baloyi

Executive Director, Discovery

Alex Kimura - Insurance Innovators

Alex Kimura

Chief Strategy Officer, Aviva Asia

Edy Tuhirman - Insurance Innovators

Edy Tuhirman

Chief Executive Officer, Generali Indonesia

Choo Sin Fook - Insurnace Innovators

Choo Sin Fook

President Director, FWD Indonesia

Agus Benjamin - Insurance Innovators

Agus Benjamin

President Director, Lippo General Insurance

Hassan Karim Photo

Hassan Karim

Chief Underwriting Officer, Zurich Indonesia

Antony Japari Photo

Antony Japari

President Director, PT Capital Life Indonesia

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Conference Schedule

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Day 1 Tuesday, 13 February 2018

Day 2 Wednesday, 14 February 2018

09:10

Welcome address by Marketforce

Chair's opening remarks

09:15

Sam Flitman Photo
Sam Flitman

Director, Insurance, PwC

Session 1

Driving progress in Indonesian insurance

09:20
Keynote opening address

Designing a roadmap to sustainable growth: a vision of the future


Edy Tuhirman - Insurance Innovators
Edy Tuhirman

Chief Executive Officer, Generali Indonesia

09:40

Expanding the profile of general insurance


Hassan Karim Photo
Hassan Karim

Chief Underwriting Officer, Zurich Indonesia

10:00

Advisory Session


10:20
Leaders’ forum

Innovating for a new era: ingraining insurance into society

  • How is insurance developing across the region?
  • Why has market penetration been slow to expand?
  • What are the key success factors for future growth?
  • Which are the new technologies and products that can best expand market share?
  • What must be done to overcome the barriers to innovation?
  • How do the challenges faced differ between companies based on size and profile?
  • When will general insurance reach the levels of life insurance?
  • How can companies best meet the demands of such a large and diverse population?

Edy Tuhirman - Insurance Innovators
Edy Tuhirman

Chief Executive Officer, Generali Indonesia

Alex Kimura - Insurance Innovators
Alex Kimura

Chief Strategy Officer, Aviva Asia

Agus Benjamin - Insurance Innovators
Agus Benjamin

President Director, Lippo General Insurance

Hassan Karim Photo
Hassan Karim

Chief Underwriting Officer, Zurich Indonesia

Antony Japari Photo
Antony Japari

President Director, PT Capital Life Indonesia

11:00

Refreshments

Session 2

Applying behavioral economics in insurance to solve problems in society

11:30
Keynote address

More than just a policy: how can insurers become part of their customers’ lives?


Themba Baloyi - Insurance Innovators
Themba Baloyi

Executive Director, Discovery

11:50

Questions


Session 3

Channel evolution – reaching more customers

12:00

Capitalising on every distribution channel – the new and the traditional

• How can further value be extracted from already dominant channels?
• What has made the traditional channels in the ASEAN region so popular?
• Going direct: will newer digital channels complement or disrupt the established model?
• What part can aggregators have to play in getting customers the best deal?


Choo Sin Fook - Insurnace Innovators
Choo Sin Fook

President Director, FWD Indonesia

12:20

Advisory Session


12:40
Panel discussion

Reaching more customers: envisaging the future channel landscape

• What are the particular strengths and weaknesses of different channels?
• How has digital technology been deployed to enhance the approach to new business and more?
• How can data analytics help optimise channel strategy?
• Matching channels to individual customers and products
• Are direct and digital channels vying for the same business or is there a distinction?
• In what ways do different local attitudes require different strategies across ASEAN?
• Will greater experience with online platforms give multinationals an edge going forwards?


Choo Sin Fook - Insurnace Innovators
Choo Sin Fook

President Director, FWD Indonesia

Sendy Photo
Sendy Filemon

Chief Executive Officer & President Director, Futuready Insurance Broker

Sreenath Manghat Speaker Photo
Sreenath Manghat

Head of Insurance & Retail, Bank Muscat

Aditya Budi - Speaker Photo
Aditya Budi

Chief Executive Officer, Premiro

13:15

Lunch

Session 4

Workshops: Ensuring security across financial services

Workshop 1
Workshop 2
Workshop 3

In this session delegates will have the opportunity to attend one of the three workshops.

This workshop will provide delegates with the chance to learn about the safe handling of data, the development of safeguards against the threat of cybercrime, and what to do in the case of a real world cyber-attack.


14:25
Workshop 1

Protecting sensitive data from theft or loss

In partnership with PwC


Speaker placeholder
Marin Ivezic

Partner - Cybersecurity & Resilience
PwC

In this session delegates will have the opportunity to attend one of the three workshops.

Workshop 2 will focus on how financial institutions can protect themselves and their customers from criminal activity in the online world.


14:25
Workshop 2

Designing systems which are resilient to fraud


In this session delegates will have the opportunity to attend one of the three workshops.

Workshop 3 will explore the importance of customer identity. In a market where many may have little access to formal documentation it is key to be able to confirm customers’ personal information to allow them to onboard and reliably access products.


14:25
Workshop 3

Verifying identity accurately and quickly


15:30

Refreshments

Session 5

Leaving legacy thinking behind – embracing new ideas

16:00

Transforming operations for digital success

  • What strategies have insurers used to overcome barriers posed by legacy systems?
  • How can techniques such as Scrum and DevOpps be evaluated to quantify their value?
  • How can organisations breed a culture of innovation and internal collaboration?
  • What needs to be done to attract the right level of talent and innovation skills?

Manisha Keyal Photo
Manisha Keyal

Regional Head, APAC, Risk Control Services, AIG

16:20

Advisory Session


16:40

Evaluating new technologies and understanding their potential

  • Which innovative technologies are already finding a use in Indonesia?
  • What role does AI have to play in customer experience and back office processes?
  • Are Indonesia and the ASEAN region ready for blockchain?
  • How might new start-ups attract investment for unproven technology?

Iskak Hendrawan Photo
Iskak Hendrawan

Chief Technology Officer, Prudential Indonesia

17:00

Questions


Session 6

Exploring the potential of microinsurance

17.05

Implementing microinsurance strategies to expand coverage and protect communities

  • Understanding the role and function of microinsurance in reaching vulnerable customers
  • Case study: microisurance uptake in the Philippines – a story of rapid growth
  • How can successful strategies be transported to the rest of Asia?

Dr Antonis Malagardis Photo
Dr Antonis Malagardis

Program Director, RFPI Asia

17:20
Panel discussion

Bringing microinsurance to market: turning an idea into a viable product

  • Making the business case for a social product
  • Microinsurance as a loss leader: looking at the long term
  • Achieving profitability at low margins: reaching scale
  • To what extent is microinsurance a useful stepping stone to increasing insurance uptake generally?

Yoga Prasetyo - Insurance Innovators
Yoga Prasetyo

Vice President – Head of Credit Life and Emerging Consumers, Allianz Life Indonesia

Brikson Pronatal Photo
Brikson Pronatal

Head of Marketing Microinsurance, PT Asuransi Central Asia

Dr Antonis Malagardis Photo
Dr Antonis Malagardis

Program Director, RFPI Asia

17:50

Chair’s closing remarks and end of day 1


Sam Flitman Photo
Sam Flitman

Director, Insurance, PwC

17:55

Marketforce hosted Drinks Reception

9:00

Chair’s opening remarks

Session 7

Developing innovative strategies to improve engagement

9:05
Keynote address

Fostering a customer-focused culture


Faisal Nasution - Insurance Innovators
Faisal Nasution

Chief Customer Officer, Manulife Indonesia

09:25

Case Study: AXA Life Indonesia

Click for Protection: providing flexible access for the modern Indonesian

Klik Proteksi or Click for Protection is AXA’s new online platform that allows customers to go direct to the company to seek out the best insurance plan for them. This case study will explore how the service has catered to the needs of proactive customers, who wish to make informed decisions about their protection, and has improved the quality of customer service


Yanti Parapat - Speaker Photo
Yanti Parapat

Director – Sales & Business Development, AXA Indonesia

09:45

Advisory Session


10:05
Panel discussion

Convincing new consumers of the value of insurance           

  • How can insurance be presented as a desirable product?
  • Can the customer mindset be changed to view insurance as a “must-have”?
  • How is demand changing as the population shifts towards the younger and more affluent?
  • Which new product lines are likely to appeal to the “millennial” generation?
  • What services could insurers offer customers to add value beyond their cover?
  • Do new technologies present an opportunity to better meet customer expectations?
  • Can insurance keep up with other digital industries’ excellent customer service?
  • Are ingrained processes and systems a barrier to providing rapid customer support?

Yanti Parapat - Speaker Photo
Yanti Parapat

Director – Sales & Business Development, AXA Indonesia

Faisal Nasution - Insurance Innovators
Faisal Nasution

Chief Customer Officer, Manulife Indonesia

Shwetank Verma - Insurance Innovators
Shwetank Verma

Head of Open Innovation - LumenLab, MetLife Asia

Michael Ha Photo
Michael Ha

President Director, Parolamas

10:40

Refreshments

Session 8

Combating claims fraud

11:10

Advisory Session


11:30
Fireside chat

Balancing the need for counter-fraud measures with providing great customer service

  • How can data help to more quickly identify fraudulent activity?
  • Is building mutual trust with customers the key to halting claims inflation?
  • Clamping down on claims fraud while making legitimate claims easier
  • Novel approaches: how can products like P2P discourage fraudulent activity?

Dian Budiani Photo
Dian Budiani

Deputy Chief Operating Officer, Head of New Business & Claims, Prudential Life Indonesia

Speaker placeholder
Agus Rochim

Head of Claims Department, Mandiri AXA General Insurance

Session 9

The promise of InsurTechs – how can they change the game?

12:00

InsureTechs – Industrialising Unit Linked Investment Administration

  • Reducing Operational & Reputational Risk in Investment Linked Fund Administration Through Automation
  • Exception Based Processing
  • Regulatory and Management Reporting – Resolving Challenges in MI
  • On–Premise or Cloud Deployment
  • Creating Regional Centres of Excellence in Fund Administration

Frank Carr Photo
Frank Carr

Chief Marketing Officer, Financial Risk Solutions

In this session, up-and-coming InsurTechs will each have five minutes to present “lightning pitches”. They will set out how they hope to transform the industry as we know it, and propel it into the future.


12:20

InsurTech to be confirmed

 

 


12:30Any

Anywhere 2 Go


Speaker placeholder
Panuchart Bunyakiati

Chief Technology Officer, Anywhere 2 Go

12:40

InsurTech to be confirmed


12:50

Questions


13:00

Lunch

Session 10

Building an industry ready for an explosion in market share

14:15

Looking to the next generation – acquiring talent and nurturing growth


14:40

Advisory Session


Session 11

An evolving regulatory climate – Indonesia in focus

15:00
Keynote closing address

Overseeing insurance and protecting customers in a growing nation


Rista Manurung - Insurance Innovators
Rista Qatrini Manurung

Director of Legal and Compliance, PT AIA Financial

15:20

Questions


15:25

Chair’s closing remarks and end of conference

Sponsors

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CO-LOCATED BANKING CONFERENCE

MoneyLIVE: Indonesia will bring together senior representatives including key decision makers from banks, start-ups, FinTechs and regulators to provide a strategic overview of the Indonesian banking landscape. 

Who Attends

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All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

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15% off

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Venue Details

JW Marriott, Jakarta

JW Marriott, Jakarta

Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Kawasan Mega Kuningan Jakarta 12950

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