Europe’s leading annual insurance fraud conference

13th & 14th March 2018

Hilton Tower Bridge, London

About the conference

“An excellent conference with some first rate speakers who provided superb insight and innovative ideas to assist the insurance industry in equipping itself to tackle fraud risk.”

John Beadle

UK Head of Financial Crime and Counter Fraud, RSA

Rising levels of opportunistic fraud, increasingly inventive organised crime, and the ever-growing cyber threat represent a significant challenge for today’s insurers. In a tight margin environment, effective fraud prevention has become even more important for maintaining profitability and customer loyalty.

Insurance Innovators: Counter Fraud 2018 will dig deep into these challenges faced by insurers today and explore holistic approaches to anti-fraud measures from pan-European perspectives. Industry leaders will explore how to strengthen internal operations when embarking on transformational change, contemplate future cross-border collaboration initiatives, as well as discuss emerging threats through considering a range of different perspectives.

LEARN HOW TO:

  • Effectively use AI and Machine Learning in the fight against fraud from Generali’s Head of Data Science
  • Combat GDPR and the impacts on cross boarder data sharing from Gjensidige Forsikring’s Chief Compliance Officer
  • Shift the focus of counter fraud efforts by tackling negative public perceptions
  • Tackle threats from within and devise strategies for success
  • Develop an effective cyber security strategy from Direct Line’s Chief Information Security Officer
  • Enable successful cross-border collaboration within the industry during regulatory uncertainty

Speakers

Amanda Blanc 2018 speaking at Insurance Innovators Counter Fraud 2018

Amanda Blanc

Group Chief Executive Officer, AXA UK

Hanne Corneliussen - Gjensidige Forsikring

Hanne Corneliussen

Chief Compliance Officer, Gjensidige Forsikring

Robert Duncan - Direct Line Group

Robert Duncan

Chief Information Security Officer, Direct Line Group

Johan Camp, ERGO - speaker at Insurance Innovators Counter Fraud 2018

Johan Camp

Chief Operating Officer, ERGO Insurance Belgium

Sudaman TM, Allianz

Sudaman TM

Chief Data Officer, Allianz Benelux

Mark Townsend - BGL Group

Mark Townsend

Chief Operating Officer Insurance, Distribution and Outsourcing, BGL Group

Beat Stalder, Helvetia

Beat Stalder

Group Chief Underwriting Officer, Helvetia

Erik Wennerstrom, Swedish National Council for Crime Prevention

Erik Wennerstrom

Director General, Swedish National Council for Crime Prevention

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Agenda

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Day One Tuesday, 13 March 2018

Day Two Wednesday, 14 March 2018

09:15

Welcome address from Marketforce

09:20

Chair’s opening remarks

Session 1

Session One: Succeeding in a new era of fraud and counter fraud initiatives

09:25

Opening keynote address

Taking a stand: reinvigorating the fight against fraud

Amanda Blanc 2018 speaking at Insurance Innovators Counter Fraud 2018
Amanda Blanc

Group Chief Executive Officer,
AXA UK

9:45

Questions


09:50

Advisory session


10:10

Leaders’ Forum

Standing united in the fight against fraud: assessing the road ahead
  • Which international fraudulent trends have had the greatest impact on the insurance market?
  • In which insurance lines is fraudulent activity expected to increase the most?
  • How are counter fraud developments changing in the EU compared to the UK?
  • In what ways will technology developments transform counter fraud efforts?
  • What more could the industry be doing to fight cyber crime?
  • What opportunities is the data explosion creating to combat fraud?
  • To what extent is changing data protection regulation an inhibitor?
  • Examining recent personal injury reforms: what can be learnt for the future?

Beat Stalder, Helvetia
Beat Stalder

Group Chief Underwriting Officer,
Helvetia

Mark Townsend - BGL Group
Mark Townsend

Chief Operating Officer Insurance, Distribution and Outsourcing,
BGL Group

Johan Camp, ERGO - speaker at Insurance Innovators Counter Fraud 2018
Johan Camp

Chief Operating Officer,
ERGO Insurance Belgium

Sudaman TM, Allianz
Sudaman TM

Chief Data Officer,
Allianz Benelux

10:45

Refreshments

Session 2

Session Two: The transformative potential of technology – a new epoch in counter fraud

11:15

Case study

Unlocking the potential of machine learning and artificial intelligence: lessons from Generali

Generali has consistently embraced new technologies to enhance efficiency, including the adoption of machine learning technology to improve their counter fraud operations. In this case study, Alessandro Bonaita will explore the transformative potential of machine learning for the future, and how AI can be successfully integrated to enhance the fight against fraud.


Alessandro Bonaita Speaker Photo
Alessandro Bonaita

Head of Data Science,
Generali

11:35

Digitalisation and the Internet of Things: a double-edged sword?

  • The data explosion – how do the threats and opportunities balance out?
  • How can the customer experience be improved without creating new vulnerabilities?
  • Capitalising on IoT: exploring potential use cases to counter fraud

Paola Scarabotto Speaker Photo
Paola Scarabotto

Head of Business Intelligence and Product Engineering,
Groupama, G Evolution

11:55

Title to be confirmed

Senior representative, FRISS


George Herber - speaking at Insurance Innovators Nordics 2018
George Herber

Regional Sales Manager,
FRISS

12:15

Digital Q&A and panel discussion

Envisioning the future: a technological overhaul of counter fraud initiatives
  • How can AI be used to transform the future of counter fraud in insurance?
  • What new data sources will be most useful to fraud departments in the near future?
  • What must companies do to turn new data into useful information?
  • How might AI, machine learning, and IoT come together to streamline processes?
  • What obstacles stand in the way of successful adoption?
  • How can the industry collectively take advantage of the Internet of Things to combat fraud?
  • How might the growth of technology enable new fraudulent activity?

Tom Gardiner

Head of Fraud (UK GI),
Aviva

ben-fletcher-photo
Ben Fletcher

Director,
IFB

Alessandro Bonaita Speaker Photo
Alessandro Bonaita

Head of Data Science,
Generali

Paola Scarabotto Speaker Photo
Paola Scarabotto

Head of Business Intelligence and Product Engineering,
Groupama, G Evolution

Marc Mulder - speaking at Insurance Innovators Counter Fraud 2018
Marc Mulder

Chief Commercial Officer,
FRISS

12:45

Lunch

Session 3

Session Three: Making the system work – a look inside the business

14:00

A breakthrough in innovation: successfully adopting change

  • Opportunistic versus organised: shifting the focus of fraud departments
  • Influencing behaviours through the customer journey: encouraging honesty from the start
  • What initial steps can be taken to implement new approaches?
  • How can innovation and change be adopted internally?

Richard Davies - AXA UK
Richard Davies

Head of Fraud,
AXA UK

14:20

Questions


14:25

Tackling threats from within: strategies for success

  • How do internal threats develop within businesses?
  • Where do the biggest threats lie?
  • Uncovering vulnerabilities: the challenge of finding and mitigating internal cracks in the system
  • What steps must companies take to overcome internal threats?

Simon Rewell - Insurthebox
Simon Rewell

Group Head of Financial Crime,
Insurethebox

14:45

Questions


14:50

Advisory session


15:10

Executing technological change in the fight against fraud

  • Embarking on change: what are the core drivers for technological transformation in insurance?
  • What challenges are insurers likely to face along the way?
  • How can these challenges be overcome?
  • A vision for the future: in what ways will counter fraud operations change in the next 5 years?

Piotr Raubo, WARTA
Piotr Raubo

Head of Anti-Fraud Office,
WARTA

adam fulneczek photo
Adam Fulneczek

Managing Director Claims,
WARTA

15:30

Questions


15:35

Refreshments

Session 4

Session Four: Seeing the bigger picture – some alternative views

16:05

A focus on fraud prevention and the customer experience

  • What new opportunities does technology present to improve customer experience whilst preventing fraud?
  • How have the trends in false positives evolved over recent years?
  • What can be done to ensure that the number of false positives in claims are reduced?
  • Receiving a rejected claim: how does this affect customer loyalty?

Tom Gardiner

Head of Fraud (UK GI),
Aviva

16:25

Insight from a professional hacker

Hacking is easy: understanding your vulnerabilities

Creating a robust cyber security strategy has become a key focus for many insurers in recent years. In this session, a professional hacker will explore the scope and evolution of hacking activity and how this is affecting the insurance industry. Delegates will discover key vulnerabilities within organisations and the best techniques to adopt in order to mitigate threats.


Peter Wood speaker at Insurance Innovators Counter Fraud 2018
Peter Wood

Chief Executive Officer,
First Base Technologies

16:45

Advisory session


17:05

Insurance fraud in a wider context: a view from the regulator

  • In what ways has fraudulent activity increased over the last 12 months?
  • A darker side of fraud: exploring broader social impacts
  • How can collaboration between insurance companies and the police be enhanced?

Calin Mihai Rangu Speaker Photo
Călin-Mihai Rangu

Director of Business Conduct and Intermediaries Supervision Directorate,
Financial Supervision Authority Romania

17:25

Questions


17:35

Chair’s closing remarks & end of day one, followed by drinks reception

09:30

Chair’s opening remarks

Session 5

Session Five: Staying in control amidst regulatory change

09:35

Preparing for GDPR: key areas for prioritisation in times of uncertainty

  • Where will the biggest impacts on fraud departments be felt following GDPR?
  • In which areas is greater clarification needed?
  • How to prepare for the unknown: taking a proactive approach

Hanne Corneliussen - Gjensidige Forsikring
Hanne Corneliussen

Chief Compliance Officer,
Gjensidige Forsikring

09:55

Advisory session


10:15

Panel discussion

From GDPR to Brexit: overcoming the challenges of cross-border data sharing
  • Where will the biggest challenges be regarding cross-border data sharing?
  • How can data sharing be continued in a new political and regulatory landscape?
  • What insurance lines will be most affected by the upcoming changes in data sharing?
  • How will Brexit impact current counter fraud efforts across Europe?
  • Is GDPR likely to clash with UK regulation?
  • What will the future hold for organisations with SAFO status once GDPR is enacted?

Viktorija Katiliene - Lietuvos Draudimas
Viktoria Kateliene

Head of Claims Process and Control Management Division,
Lietuvos Draudimas

Sue Jones speaking at Insurance Innovators Counter Fraud 2018
Susan Jones

Head of GI Fraud Strategy,
LV=

Hanne Corneliussen - Gjensidige Forsikring
Hanne Corneliussen

Chief Compliance Officer,
Gjensidige Forsikring

John Beadle - RSA
John Beadle

Head of Financial Crime and Fraud,
RSA

10:50

Refreshments

Session 6

Session Six: The ongoing battle against cyber crime

11:20

Proactive versus reactive: developing an effective cyber security strategy

  • Insurers’ attitudes towards cyber security: is it a priority?
  • Forecasting, assessing, pre-empting: building a robust defence
  • Coming out on top: exploring existing and new ways to respond in event of a hack

Robert Duncan - Direct Line Group
Robert Duncan

Chief Information Security Officer,
Direct Line Group

11:40

Questions


11:45

Advisory session


12:05

Assessing the evolution of cyber crime: a look into identity fraud

  • How has cyber crime and identity theft evolved over recent years?
  • What impact has this had on fraud departments?
  • New techniques to combat identity fraud: a look to the future

Erik Wennerstrom, Swedish National Council for Crime Prevention
Erik Wennerstrom

Director General,
Swedish National Council for Crime Prevention

12:25

Questions


12:30

Lunch

Session 7

Session Seven: Enhancing collaborative initiatives for a better tomorrow

13:45

Evaluating successful collaboration initiatives: what have we learnt to date?

  • Where have the greatest examples of collaboration in the industry been seen?
  • What key learnings can be taken from these experiences?
  • What stands in the way of successful collaboration?

Simeon Asov - NN Bulgaria
Simeon Asov

Head of Operational Risk and Product Development,
NN Insurance Bulgaria

14:05

Advisory session


14:25

Panel discussion

Building a stronger industry: collaboration and cooperation
  • What must the industry do to enable a stronger future for pan-European collaboration?
  • How can the industry improve collaboration between different members of the value chain?
  • What can be done to encourage further collaboration between governments?
  • How can internal communication be improved in order to drive teamwork from within?
  • To what extent can alliances between international police forces strengthen to combat fraud?
  • How can the industry ensure that collaboration thrives in times of uncertainty?

Simeon Asov - NN Bulgaria
Simeon Asov

Head of Operational Risk and Product Development,
NN Insurance Bulgaria

Adele Sumner - RSA
Adele Sumner

Head of Fraud Intelligence and Strategic Development,
RSA

Ian Dyson Speaker Photo
Ian Dyson

Commissioner,
City of London Police

Session 8

Session Eight: Tackling the heart of the issue - improving customer understanding

15:10

Changing public opinion: shifting the focus of counter fraud efforts

  • Understanding the source of fraudulent activity: tackling negative perceptions
  • Beyond prevention and detection: combatting fraud by putting the customer first
  • Prioritising education: what must businesses do to alter public views?

Steve-Jackson-photo
Steve Jackson

Head of Financial Crime,
Covéa Insurance

15:30

Questions


15:35

Advisory session


15:55

Influencing consumer perceptions: the power of creating a respected brand

  • Understanding the power of a positive corporate image: lessons from other industries
  • Building a positive reputation: inspiring respect within your customer base
  • How can this be used to shift customer perceptions of fraud?
  • Is positioning as an ethical business the way ahead?

Enrique Alonso, Zurich
Enrique Alonso

Chief Customer Officer,
Zurich Spain

16:15

Questions


16:20

Chair’s closing remarks, end of conference

Sponsors

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2 day conference pass, lunch & refreshments and a drinks reception

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Venue

Hilton Tower Bridge, London

Hilton Tower Bridge, London

5 More London Place, Tooley Street, London SE1 2BY

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