Join the UK’s foremost water professionals for an action packed 2 days of ideas, debates and networking.
In the year of PR19, the message is clear: invest more and charge less. How do you achieve this without compromising customer service? How can you be sure the latest innovative technology won’t simply balloon your costs? Can AI really be the solution to infrastructure improvement?
Future of Utilities: Water 2018 is the premier water industry event that will answer these questions and more. With an expert line-up of speakers, tailored content and networking opportunities, this year’s conference is where you’ll find everyone you need to make your business thrive, all under one roof.
- Hear from the regulators on how you should be adapting your strategy to new rule changes and avoid exorbitant penalties
- Listen to case studies from leading innovators including Anglian Water, United Utilities and Scottish Water to inspire your innovation strategy and impress OFWAT
- Learn how Anglian Water, Dwr Cymru and Southern Water have strengthened their resilience through cost cutting measures you’ll want to replicate
- Hear from Steve Robertson and Pauline Walsh on how the industry can rebuild trust and assuage your investors
- Uncover how best to adapt your customer service approach to fit the new C-Mex requirements and reduce complaints
Chief Executive Officer, Thames Water
Chief Executive Officer, Affinity Water
Chief Executive Officer, Wessex Water
Chief Executive Officer, MOSL
Chief Executive Officer, OFWAT
Head of Water Supply Policy, DEFRA
Chief Executive, National Infrastructure Commission
Director of Service Delivery, Yorkshire Water
- All Topics
Day 1 Tuesday, 13 November 2018
Day 2 Wednesday, 14 November 2018
Chair's opening remarks - Karma Loveday, Editor, The Water Report
Restoring confidence in turbulent times
Policy Frameworks in the 21st Century
Transforming the water industry through new technologies
Innovation in delivering customer service | Innovation in operational efficiency
Looking long-term – addressing infrastructure in AMP 7 and beyond
Chair's opening remarks - Martin Blaiklock, Independent Consultant of Energy, Infrastructure and Utility Finance
Water retail market – an assessment 18 months on
In it for the long run – sustainability in wastewater
Addressing water resilience – balancing resources and demand
Climate Change and Water
Future of Utilities: Water gets pumped for PR19
Getting a handle on the business plans of the UK WASCs & what they signal for Water in 2020 and beyond
With PR19 heralding a new era in Water Company business plans, Future of Utilities: Water is bringing you our perspective on how renewed commitments to reducing leakage, cutting bills and record-breaking levels of investment has the potential to impact the industry for the foreseeable future.
Each week, we will examine a business plan and reflect on the various elements driving change, from broadened customer consultations, to the pressure to boost environmental spending, to scrutiny of executive pay.
Unveiled: Thames Water’s record investment plans – but are they enough to transform customer perceptions?
“A big leap forward for the water industry” but does it go far enough?
All tickets include:
2 day conference pass, lunch & refreshments and a drinks reception
When you buy 3 or more tickets