New directions in the energy market: supply, storage and smart metering

November 2019

London

Combining our Smart Metering Forum, Future of Energy Supply, and Future of Storage conferences into a single event, Future of Utilities: Smart Energy is set to bring together 300+ attendees for two days of collaboration, so you can meet the key industry players set to transform the future of your business.

Featuring technology-driven content about how to make energy retail smarter, and systems more flexible, Smart Energy will showcase the experiences of a wider range of energy companies than ever before. This event gives you the best perspective to inform your strategy for navigating the future as the industry is disrupted beyond recognition.

With more supplier speakers than other events, learn from technology-driven content about how to make energy retail smarter & prepare for the digital transformation of your business.

Discuss the future of regulation, the investment case for storage and how to extract value. Learn from case studies from Open Energi and UK Power Reserve, and insights from National Grid.

Featuring sessions on data, digital & engagement, as well as the strategic priorities for 2019 & beyond. Hear from the DCC, Ofgem & the CSP and their plans for the SMIP.

2 stages brimming with unrivalled insights
From building successful AI projects, and an overhaul in customer experience, to the Energy Storage Hub, and the future of the Smart Metering Implementation Programme – tailor your experience.

More than great content
8+ hours of networking time where you can meet with your peers, strike up meaningful conversations and build the partnerships that will transform the future of your strategy.

The key players you need to meet
An exhibition floor packed with solution providers, providing your one-stop shop for the connections that will drive your efficiency and reduce your costs.

2018 Speakers

Beatrice Bigois

Managing Director - Customers, EDF Energy

Paul Roberts

Managing Director, Home Energy, Engie

Rob Kerr

Director, British Gas Lite , British Gas

Juliet Davenport

Chief Executive Officer, Good Energy

Peter Haigh

Managing Director, Bristol Energy

Amit Gudka

Co-Founder, Bulb Energy

Jonathan Kini

Chief Executive Officer, Drax Retail

Fiona Howarth

Chief Executive Officer, Octopus Electric Vehicles

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2018 Agenda

  • All Topics
  • Energy Storage
  • Energy Supply
  • Smart Metering
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Day 1 Tuesday, 20 November 2018

Day 2 Wednesday, 21 November 2018

09:00

Welcome Address & Chair's Opening Remarks

Session 1

Preparing for tomorrow’s energy – gearing up for rapid change

09:10
Opening keynote address

Change is coming: get ready for a smart, flexible future

Technology is transforming the way that energy is generated, distributed, and consumed. In a digital era, data is everywhere. Hear how Ofgem are adjusting regulation to make it fit for purpose as they prepare for a more innovative and competitive market that works better for consumers


  • Energy Storage
  • Energy Supply
  • Smart Metering

Mary Starks | Ofgem
Mary Starks

Executive Director of the Consumers and Marketing Directorate , Ofgem

09:35
Panel Discussion

A transformation around the corner: what should we aim for and how can we prepare?

  • How can suppliers adapt to new customer demands?
  • What is the role of new technology in transforming market conditions?
  • To what extent should the supplier hub model be reformed?
  • What is likely to be the impact of a mass uptake of smart meters and an influx of data?
  • What is the role of storage in the energy market of the future?
  • How can technology help the market adapt to a new generation mix?
  • Is the system prepared for a surge in demand from EVs?
  • Can storage replace traditional sources of flexibility?
  • What are the opportunities for efficiency savings in the next few years?
  • To what extent will decentralisation transform the market?

  • Energy Storage
  • Energy Supply
  • Smart Metering

Juliet Davenport

Chief Executive Officer , Good Energy

Jonathan Kini

Chief Executive Officer , Drax Retail

akanksha-Sharma-Schneider-electric
Akanksha Sharma

Sales Manager UK- Automaton , Schneider Electric

10:05

Building a brighter energy future: putting digital high on the agenda


  • Energy Storage
  • Energy Supply
  • Smart Metering

Beatrice Bigois

Managing Director - Customers , EDF Energy

10:30

Adapting business models to changing technology: a road plan for the future ahead


  • Energy Storage
  • Energy Supply
  • Smart Metering

akanksha-Sharma-Schneider-electric
Akanksha Sharma

Sales Manager UK- Automaton , Schneider Electric

10:50
Case study | Selectricity P2P trading

Unlocking the benefits of energy storage with metering data

Following a successful trial period under the name Piclo, Good Energy have launched Selectricity, a renewable energy trading platform. Hear from Juliet Davenport on how the platform is unlocking the potential of renewables with decentralised, local energy.


  • Energy Storage
  • Energy Supply
  • Smart Metering

Juliet Davenport

Chief Executive Officer , Good Energy

11:10

Refreshments

Session 2

A digital market that works for customers: harnessing the power of data | The future of energy storage

A digital market that works for customers: harnessing the power of data
The future of energy storage
11:40

Human or AI? Which is best?


Euan-Matthews
Euan Matthews

Director of Innovation , ContactEngine

12:05
Panel discussion

Improving customer interactions: using technology to transform consumer journeys

  • How is digitalisation making customer engagement more important than ever before?
  • Personalisation: the key to higher engagement?
  • How can new suppliers use technology to differentiate themselves in a competitive market?
  • Keeping up with other industries: can energy match the likes of retail and travel?
  • To what extent is customer service in utilities different to that of other industries?
  • How can AI and ML be used to upgrade customer interactions with suppliers?

  • Energy Supply
  • Smart Metering

David Richardson
David Richardson

Innovation Lead - Energy Systems , Innovate UK

Seb Chakraborty
Seb Chakraborty

Chief Technology Officer , Centrica Hive

Rebecca Dib Simkin, Octopus Energy, Future of Utilities Speaker
Rebecca Dibb-Simkin

Chief Marketing & Product Officer , Octopus Energy

Neal Cody

Head of Technology Strategy – Connected Home , Centrica

Manni Parmar

Strategic Account Director , Gentrack

12:40

 Using AI to drive customer engagement


  • Energy Supply
  • Smart Metering

Manni Parmar

Strategic Account Director , Gentrack

Wiill Ephraim
Will Ephraim

Head of Business Development- UK , Eliq

13:00
Case study | First Utility

Reducing customer effort by using innovative technology


  • Energy Supply
  • Smart Metering

Natalia Konstantinova

Senior Software Engineer , First Utility

11:40
Panel discussion

Storage and its impact on the system: installing the key to flexible energy

  • In what ways could storage transform the energy ecosystem?
  • Will frequency modulation remain the most important revenue stream for storage?
  • How can the remaining barriers to wider penetration be overcome?
  • Overcoming pessimism and incentivising adoption: what stands in the way of user acceptance?
  • What are the most exciting developments in storage innovation and technology?
  • How can the storage proposition be improved for investors?
  • The new economics of storage: how credible is the threat of the so-called utility death spiral?
  • What will the remaining centralised network look like in the future?

  • Energy Storage

Ulrika Wising, Macquarie Group
Ulrika Wising

Head of Energy Storage & Energy Efficiency , Macquarie Group

Senior

Representative , UK Power Reserve

Rick Parfett
Rick Parfett

Policy Officer , The Association for Decentralised Energy

Carolina Tortora

Head of Innovation Strategy, System Operator , National Grid

Ben Godfrey - Western Power Distribution
Ben Godfrey

Network Strategy Team Manager , Western Power Distribution

Amit Ozra
Amit Oza

Managing Director , Belectric

Marlon-Dey
Marlon Dey

Commercial Development Manager , UK Power Reserve

12:20

Creating a system that’s ready for change: the role of networks in flexibility and storage

  • To what extent will storage transform the role of networks?
  • How can storage be used to improve network resilience?
  • Using storage to deliver service improvements: increasing support to remote and vulnerable communities
  • How can networks facilitate value stacking?

  • Energy Storage

Ben Godfrey - Western Power Distribution
Ben Godfrey

Network Strategy Team Manager , Western Power Distribution

12:40

Unlocking the value in flexible assets: the role of a supplier


  • Energy Storage

James-Graham
James Graham

Vice President of Asset Optimisation , SmartestEnergy

13:00

What does the uptake of storage mean for the future of UK generation?


  • Energy Storage

Marlon-Dey
Marlon Dey

Commercial Development Manager , UK Power Reserve

13:20

Lunch hosted by ContactEngine

Session 3

New business models for a smarter energy market | Evolving business models for storage

New business models for a smarter energy market
Evolving business models for storage | EVs as a bank of decentralised storage
14:35
Panel discussion

The changing face of energy: the role of energy suppliers in a data rich, smart world

  • How is the supplier business model adapting to new market conditions?
  • What can we expect from new entrants to the market?
  • To what extent will data and technology disrupt the world of energy supply?
  • How might consolidation develop over the next 5 years?
  • Adapting the model of suppliers in a more competitive landscape: the end of energy as a commodity?
  • How must regulation adapt to support the changing market?

  • Energy Supply
  • Smart Metering

Andy Spingall | Robin Hood Energy
Andy Springall

Operations Director , Robin Hood Energy

Amit Gudka

Co-Founder , Bulb Energy

Peter Haigh

Managing Director , Bristol Energy

Dawn Muspratt

Chief Executive Officer , Our Power

15:05
Case study | Robin Hood Energy

  • Energy Supply
  • Smart Metering

Andy Spingall | Robin Hood Energy
Andy Springall

Operations Director , Robin Hood Energy

15:25
Case study | Bristol Energy

Simple, fair, transparent: supplying energy that helps the community


  • Energy Supply

Peter Haigh

Managing Director , Bristol Energy

15:45
Case study | Our Power

Doing things differently within the industry: not-for-profit energy


  • Energy Supply
  • Smart Metering

Dawn Muspratt

Chief Executive Officer , Our Power

16:05
Case study | Bulb

  • Energy Supply
  • Smart Metering

Amit Gudka

Co-Founder , Bulb Energy

14:35

Cost effective transition to a lower carbon energy future: the importance of a whole-systems approach


Goran Strbac Imperial College London Future of Utilities
Prof Goran Strbac

Chair in Electrical Energy Systems , Imperial College London

14:55
Panel discussion

Developing the business case for storage: different approaches from across the value chain

  • How can business models be adapted to how energy is stored and used?
  • Is exploiting frequency modulation the key to value in storage?
  • What is the role of arbitrage in the future revenue stack?
  • To what extent does flexibility appeal to energy traders?
  • Using EVs as a bank of decentralised storage: Time of Use Tariffs and V2G charging
  • Do EVs pose a threat to grid scale storage ownership?
  • Large-scale DSR: is energy storage the key?
  • Maximising battery values: collaborating to achieve a full lifecycle approach

  • Energy Storage

David Hill, Open Energi
David Hill

Commercial Director , Open Energi

Oliver Fricot, Investec
Olivier Fricot

Co-Head of Power , Investec

Goran Strbac Imperial College London Future of Utilities
Prof Goran Strbac

Chair in Electrical Energy Systems , Imperial College London

Matt Allen

Co-Founder & Chief Executive Officer , Pivot Power

Mark Hamilton
Mark Hamilton

Chief Executive Officer , SOLO Energy

15:25
Case study |  South Mimms Motorway Services

Combining battery storage with EVs to align sustainable transport and energy


  • Energy Storage

David Hill, Open Energi
David Hill

Commercial Director , Open Energi

15:45
Panel discussion

What’s the true potential of the electric vehicle revolution?

  • Is the automotive industry on the brink of a major transition?
  • What’s the pace and timescale of the transition to EVs?
  • How can networks prepare for the increased demand from electrified transport?
  • Can EVs replace traditional sources of flexibility?
  • What is a realistic timeline for the development of charging infrastructure over the next 5 years?
  • How effective would a widespread V2G network be as a storage resource?
  • Making smart charging a reality: overcoming logistical and technical barriers to success
  • What can be done to improve the investment landscape for EVs and charging infrastructure projects?
  • What role can EVs play in a lifecycle approach for batteries?
  • Mitigating range anxiety: overcoming the last significant barrier to uptake

  • Energy Storage

Marcus Stewart National Grid Future of Utilities
Marcus Stewart

Head of Energy Insight , National Grid

Henry Phillips

Policy Adviser - Energy Team , Office of Low Emission Vehicles

Gregory Poilasne, NUVVE | Future of Utilities Speaker
Gregory Poilasne

Chief Executive Officer , NUVVE

Karl Anders
Karl Anders

Managing Director, eMobility , innogy

Thazi-Edwards
Thazi Edwards

Technology Development Engineer , UK Power Networks

16:05
Title to be confirmed

  • Energy Storage

James Kirimy Uber | Future of Utilities
James Kirimy

Head of Electric Vehicles & Infrastructure , Uber

16:25

Refreshments

Session 4

Managing the risk landscape in an interconnected world | Regulation & policy for a flexible system

Managing the risk landscape in an interconnected world | Ensuring innovation reaches the right people
Regulation & policy for a flexible system
16:55
Fireside chat

Keeping up with the headlines: the lowdown on cyber-threats to the energy industry

  • What international cybersecurity trends have the biggest scope to disrupt utilities?
  • What new risks is a smarter energy industry exposed to?
  • Worst-case scenario: what are the potential consequences of a large-scale cyber-attack?

  • Energy Supply
  • Smart Metering

Fabien Cavenne EDF Future of Utilities
Fabien Cavenne

Security Manager, Smart Metering , EDF Energy

Chris Hankin Future of Utilities
Professor Chris Hankin

Director, Institute for Security Science and Technology , Imperial College London

17:20

Title to be confirmed


  • Energy Supply
  • Smart Metering

Matthew Cole

Head of Policy & Social Energy , npower

16:55

Developing a whole system approach: how public funding can support storage uptake


  • Energy Storage

Giovanni Coppola, Enel
Giovanni Coppola

Innovation Manager , Enel

17:15
Panel discussion

Adjusting the playing field: creating an environment conducive to storage

  • How can government policy be developed to allow for the full potential of storage?
  • What changes to the electricity generation licence should be made to make it fit for storage?
  • How can the barriers storage facilities currently face be overcome?
  • How can the benefits of government innovation spending in storage be maximised?
  • How can the confidence of users in the market be rebuilt?
  • How does policy & regulation need to adapt to make storage projects attractive to investors?

  • Energy Storage

Giovanni Coppola, Enel
Giovanni Coppola

Innovation Manager , Enel

Chris Harris RWE npower Future of Utilities
Chris Harris

Head of Regulation , npower

Mark Turrell

Director , Capitas Finance

Martin Crouch
Martin Crouch

Principal Research Associate , UCL

17:40

Chair's Closing Remarks & Drinks Reception

Session 5

Seizing the opportunities of an engaged, connected customer | Ramping up the SMETS2 transition: the key to unlocking smarter energy

Seizing the opportunities of an engaged, connected customer
Ramping up the SMETS2 transition: the key to unlocking smarter energy
09:05

Chair’s opening remarks


  • Energy Storage
  • Energy Supply
09:10

A connected, intelligent, and digital energy landscape: the changing role of energy supply

• What does the adoption of IoT and the ‘smart home’ mean for customers?
• Making smart technology something everyone can have in their home: what barriers still need to be overcome?
• How can the benefits of new and emerging technologies be maximised?


  • Energy Storage
  • Energy Supply

Paul Roberts

Managing Director, Home Energy , Engie

09:35
Case study | British Gas Lite

Online only: the modern way to manage business energy?


  • Energy Storage
  • Energy Supply

Rob Kerr

Director, British Gas Lite , British Gas

10:00
Panel discussion

Adapting to a changing market: new avenues in a smarter world

• To what extent will decentralised, local generation transform the energy landscape?
• How might community energy projects fit into the market of the future?
• To what extent do customers value community or locally-owned energy?
• What can be done to improve customer engagement with energy projects?
• To what extent will demand-side response be a part of the future of the energy ecosystem?


  • Energy Storage
  • Energy Supply

Paul Roberts

Managing Director, Home Energy , Engie

Rob Kerr

Director, British Gas Lite , British Gas

Nick Proctor | Amber Energy
Nick Proctor

Chief Executive Officer , amber energy

sara bell tempus energy - future of utilities
Sara Bell

Chief Executive Officer , Tempus Energy

09:05

Chair’s opening remarks


  • Smart Metering
09:10

Title to be confirmed


  • Smart Metering

Rebecca Beresford edf Future of Utilities
Rebecca Beresford

Head of Strategy, Planning and Governance , EDF Energy

09:35
Case study | Ecotricity

  • Smart Metering

Mohammed Kalva Ecotricity
Mohammed Kalva

Supplier Relationship Manager , Ecotricity

10:00
Panel discussion

Strategic priorities in the rollout for 2019 and beyond

• How can the industry ramp up the rate of installations?
• What does the experience of the programme so far teach us?
• How can the industry work together to keep the timeframe on track?
• Managing the transition: moving from SMETS1 to SMETS2 meters
• How will the role of the DCC evolve over the next 12 months?
• Empty vans or stranded assets? Balancing meter purchases throughout the transition


  • Smart Metering

Issy Middleton

Smart Metering Programme Manager , Northern Powergrid

Mohammed Kalva Ecotricity
Mohammed Kalva

Supplier Relationship Manager , Ecotricity

Andrew-Lever_CarbonTrust_-Future-of-Utilities
Andrew Lever

Head of Innovation , The Carbon Trust

10:40

Refreshments

Session 6

Transforming the service offering: the future of tariffs in a smarter world | Realising the benefits of SMETS2 meters: making the most of smart infrastructure

Transforming the service offering: the future of tariffs in a smarter world
Realising the benefits of SMETS2 meters: making the most of smart infrastructure
11:15
Panel discussion

The future of retail tariffs: balancing smart and simplicity in a liberalised world

• Will the standard tariff model remain fit-for-purpose in a smart world?
• To what extent do innovative tariffs drive behavioural change?
• How will technology and smart metering data disrupt tariff structures in a liberalised world?
• To what extent will tariff models be transformed in an auto-switching, competitive market?
• How will increasing self-generation and storage change the role of the supplier?
• What is the role of bills in encouraging greater customer engagement?
• How can the benefits of time-of-use tariffs for the wider energy system be maximised?


  • Energy Supply
  • Energy Storage

Tom Pakenham | Ovo Energy
Tom Pakenham

Director of Electric Vehicles , OVO Energy

Fiona Howarth

Chief Executive Officer , Octopus Electric Vehicles

Andy Degiorgio

Head of Sales and Lead Generation (Field) , Centrica

11:50
Case study | EV Everywhere

Delivering miles more for your money: incentivising EV uptake


  • Energy Storage
  • Energy Supply

Tom Pakenham | Ovo Energy
Tom Pakenham

Director of Electric Vehicles , OVO Energy

12:15
Case study | Agile Octopus

Plunge pricing: designing a tariff for EVs, storage heaters, and off-peak users


  • Energy Storage
  • Energy Supply

Fiona Howarth

Chief Executive Officer , Octopus Electric Vehicles

11:15

Powering the transformation to a smart energy market


  • Smart Metering

Fabienne Dischamps | DCC
Fabienne Dischamps

Chief Strategy & Product Management Officer , Data Communications Company

11:45
Quick-fire updates |  Technical challenges

WAN coverage update: South and Central regions


  • Smart Metering

Michael Buckley Telefonica Future of Utilities
Michael Buckley

Head of Wholsesale Service Management , Telefónica – CSP

12:10

Feedback on current switching arrangements: making use of smart infrastructure

• Faster Switching Programme: an update on proposals to deliver next-day switching
• How will the project evolve over the next 12 months?


  • Smart Metering

Rachel Clark Ofgem
Rachel Clark

Switching Programme Director , Ofgem

12:40

Lunch

Session 7

Using new technology in energy supply operations | Taking the rollout further: the road to full adoption

Using new technology in energy supply operations
Taking the rollout further: the road to full adoption
14:00

Using automation in back-office processes: streamlining to deliver value for money

• What is the role of operational efficiency in a competitive, regulated market?
• To what extent will AI and ML transform the market?
• How can barriers to automation be overcome?


  • Energy Storage
  • Energy Supply

Ian Blackburn

Head of Business Services , Opus Energy

14:00

Managing the rollout for I&C customers: AMR and multi-site accounts


  • Smart Metering

bjoern reinke
Bjoern Reinke

Smart Programme Director , Drax Power

Session 8

Developing the Smart Systems and Flexibility Plan: an update from BEIS

14:25

Creating the system of the future: working towards a smart, flexible industry


Philippa Hulme, BEIS, Future of Utilities Speaker
Philippa Hulme

Head of Strategy, Project Manager, and Innovation , BEIS

Session 9

Customer engagement in a smart world

14:45

Making the market work for customers: what do they actually want?

• Keeping the customer in mind: how will consumers actually benefit from smart energy?
• Enabling informed choice: communicating the value of non-price factors to customers
• How can new technology be used to improve the customer-supplier relationship?


  • Energy Storage
  • Energy Supply
  • Smart Metering

Stephen Murray

Energy Commercial Manager , Moneysupermarket.com

15:05

Enhancing customer engagement to drive the smart metering rollout


  • Energy Storage
  • Energy Supply
  • Smart Metering

Ed Rees Smart Energy GB
Ed Rees

Policy & Public Affairs Officer , Smart Energy GB

15:25
Questions

15:30
Panel discussion

Delivering an effective customer strategy: ‘engagement’, or ‘marketing’?

• What is the best strategy to get the harder to engage customer involved in the market?
• What can be done to incentivise consumers that lack financial motives?
• How appropriate is language currently used to discuss how interested consumers are in the market?
• How can data be used to better differentiate between different types of customers?
• How do the experiences of big and small suppliers differ?
• Involving vulnerable customers in the conversation: ensuring smart energy is accessible to everyone
• Can the SMIP help to foster trust and loyalty in suppliers?


Dhara Vyas Citizens Advice Future of Utilities
Dhara Vyas

Head of Future Energy Services , Citizens Advice Bureau

Jocelyn Mcconnachie - National Grid
Jocelyn McConnachie

Customer Experience Expert , Independent Consultant

Stephen Murray

Energy Commercial Manager , Moneysupermarket.com

Dave Newton

Policy Manager, Consumers and Engagement , BEIS

16:00

Chair’s closing remarks & End of Conference

“Future of Utilities events are always must-do’s.  With excellent speakers and great debates, they’re a key part of my calendar”

Founder & Chief Executive, Octopus Energy

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“Future of Utilities Summit is a thought-provoking and engaging conference with great input from all of the industry’s key players”

Chief Executive Officer, E.ON

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“Insightful, confidence building, but realistic about the challenges”

Smart Programme Director, SSE

Past Sponsors

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Who Attends

You’ll meet CxOs, Directors & Heads of Digital, Data, Transformation, Technology, Operations, Innovation, Customer Experience, Metering, and Energy Storage, Project & Programme Managers, and the most innovative start-ups

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