The UK’s Leading Energy & Water Summit

26 – 27 March 2019

etc.venues Bishopsgate, London

The 2018 conference featured 75+ speakers on three different stages making the UK’s leading energy and water summit bigger than ever before.

By striking a balance between cross-industry discussion and in-depth exploration into customer interactions, energy, and water this year’s programme provided the best environment for strategic consultation of all critical issues facing today’s decision-makers.

We are already working on developing the conference for next year, reserve your ticket for 2019 today!

WHY DELEGATES ATTENDED THIS YEAR

  • To join C-level executives in our Leaders’ Forums and to discover insights into customer demands and the future of the industry.
  • To gain key insights from our out-of-industry experts.
  • To build valuable long-lasting relationships with their peers during 5+ hours of dedicated networking and our exclusive drinks reception.
  • To benefit from intimate, high-level discussions at one of our focus sessions.
  • To hear real-life examples of implementing success in areas ranging from behavioural psychology to catchment management.

Attendees

Speakers

Water Companies

Energy Companies

C-Level Speakers

Hours of Content

Last Year’s Speakers

Michael Lewis, CEO, E.ON

Michael Lewis

Chief Executive Officer, E.ON UK

Alistair-Phillips-Davies

Alistair Phillips-Davies

Chief Executive Officer, SSE

Steve Robertson photo

Steve Robertson

Chief Executive Officer, Thames Water

Wilfrid Petrie Engie Future of Utilities Summit

Wilfrid Petrie

Chief Executive Officer, UK and Ireland, Engie

Chris Houghton, CEO, OVO ENERGY

Chris Houghton

Chief Executive Officer, OVO Energy

Heidi Mottram Northumbrian Water - Future of Utilities

Heidi Mottram

Chief Executive Officer, Northumbrian Water

John Morea - SGN - Future of Utilities

John Morea

Chief Executive Officer, SGN

David-Black-Ofwat

David Black

Senior Director of Water 2020, Ofwat

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More Speakers

northumbrian water logo

“The Future of Utilities was a valuable opportunity to bring together leaders from across sectors to discuss new ideas, key issues and major changes that utilities are facing in a fast changing world.”

Heidi Mottram

Chief Executive Officer, Northumbrian Water

SSE Logo

“Marketforce’s Future of Utilities conference is interesting, valuable and insightful. It brings together senior leaders and generates a high-quality debate on important matters and issues facing the utility industry.”

Alistair Phillips-Davies

Chief Executive Officer, SSE

Last Year’s Agenda

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Day 1 Tuesday, 20 March 2018

Day 2 Wednesday, 21 March 2018

09:00

Welcome address by Philip Doyle, Managing Director, Marketforce

Chair's opening remarks

09:05

Chair’s opening remarks


Yunus Ozler - EY - Future of Utilities
Yunus Ozler

Partner,
EY

Session 1

Leaders’ forum – reorienting utilities around customer demands

09:10

Providing what customers really want: taking the unique company-customer relationship to the next level


Steve Robertson photo
Steve Robertson

Chief Executive Officer,
Thames Water

9.25

Questions


09:30

A culture of customer participation: moving from theory to practice


Heidi Mottram Northumbrian Water - Future of Utilities
Heidi Mottram

Chief Executive Officer,
Northumbrian Water

9.45

Questions


09:50

Standing out from the crowd: delivering smarter, simpler energy


Chris Houghton, CEO, OVO ENERGY
Chris Houghton

Chief Executive Officer,
OVO Energy

9.55

Questions


10:10

Your customers don’t care about you…

AMT-SYBEX and Orange Bus share outputs of their recent innovation experiments into the practical provision of future utilities, and the resetting of relationships between the supplier and customer – there actually is reason to be optimistic. Delving into the world of emerging technology, the rise of the prosumer and the concept of personal ‘data passports’, Steve and Mark will present a vision of the future through the lens of the customer.

 


Mark Thompson, AMT Sybex Speaker Photo
Mark Thompson

Business Development Lead,
AMT-SYBEX

Steve Molesworth Speaker Photo
Steve Molesworth

Innovations Consultant,
Orange Bus

10:30
Panel discussion and digital Q&A

From the coal-face to the doorstep: creating a customer-centric industry

In this session panellists will discuss key issues facing the utilities whilst delegates will have the opportunity to suggest and vote on questions for the panel.

  • How can the industry build on recent progress in improving customer performance?
  • Developing a customer-driven culture: inspiring and engaging employees
  • What steps are utilities taking to maximise the potential of the smart metering roll-out?
  • Do utilities have the skills to meet rising customer expectations?
  • Going beyond the comfort-zone: where are the greatest potential growth areas outside of typical offerings?
  • Do recent pushes for increased government intervention represent a failure by utilities to engage customers sufficiently?
  • Which technologies hold the greatest potential to drive improvements in efficiency in retail businesses?
  • Do utilities have the requisite knowledge and understanding of their customers to provide more personalised services?

Michael Lewis, CEO, E.ON
Michael Lewis

Chief Executive Officer,
E.ON UK

Steve Robertson photo
Steve Robertson

Chief Executive Officer,
Thames Water

Chris Houghton, CEO, OVO ENERGY
Chris Houghton

Chief Executive Officer,
OVO Energy

Heidi Mottram Northumbrian Water - Future of Utilities
Heidi Mottram

Chief Executive Officer,
Northumbrian Water

Mark Thompson, AMT Sybex Speaker Photo
Mark Thompson

Business Development Lead,
AMT-SYBEX

11:15

Refreshments

Session 2

Blue Stage | Red Stage | Orange Stage

Blue Stage | Customer | Striving for customer excellence
Red Stage | Energy | A spotlight on generation: investing in uncertain times
Orange Stage | Water | Preparing for the next era in water: gearing up for AMP7
11.35

Chair’s opening remarks


Josephine Bush

Partner,
EY

11:40

Transforming the role of utilities: new services in a smarter era

  • Changing customer expectations: a reduction in the emphasis on core service provision?
  • New data as a foundation for new roles in the industry: how can tech broaden relevance?
  • What steps can companies take to adapt their communication to individual customer desires?

Colin Skellet photo
Colin Skellett

Chief Executive Officer,
Wessex Water

11:55

Balancing value and vulnerability during the digital utilities transformation

  • Is data the new oil? Understanding its true value
  • Transforming the customer journey with new digital insight: where do the limits lie?
  • Is increasing connectivity threatening cybersecurity?
  • How can the industry maintain consumer trust in the transforming risk landscape?

Paul De Laat - Centrica - Future of Utilities
Paul de Laat

Customer Data and Insight Director,
Centrica

12:15

Remaining relevant when everything is changing

  • What can we learn from other industries who have undergone rapid change in customer + product experience?
  • What are the critical ingredients to survive change and growth?
  • What should you expect from partners as you adapt?

Colin Bowern - Gentrack - Future of Utilities.
Colin Bowern

Product Manager,
Gentrack

12:35
Panel discussion

Leveraging technology to deliver for customers

  • What does good customer service look like?
  • Dealing with low-frequency interaction rates: getting exchanges perfect first time
  • Balancing rising expectations with falling willingness to pay: could AI help to deliver efficiencies?
  • Instant and continuous data: upgrading customer exchanges in real-time with IoT
  • The importance of being selective: how to avoid using tech for the sake of it

David Bird, Co-operative Energy
David Bird

Chief Executive Officer,
Co-operative Energy

Colin Skellet photo
Colin Skellett

Chief Executive Officer,
Wessex Water

Colin Bowern - Gentrack - Future of Utilities.
Colin Bowern

Product Manager,
Gentrack

Sam Madden - Wiraya - Future of Utilities
Sam Madden

UK Director,
Wiraya

11:35

Chair’s opening remarks


Simon Harvey Sapient Future of Utilities
Simon Harvey

Vice President,
Publicis.Sapient

11:40

Securing green, affordable, reliable energy through Brexit and beyond

  • What legislative changes need to be made as a result of Brexit?
  • Keeping the investment flowing: mitigating uncertainty due to Brexit
  • What longer-term priorities need to be taken on board in energy and climate change?
  • Do recent pushes for a price cap and review of energy costs signal a wider move towards interventionism?

pollitt-michael-cambridge-university
Michael Pollitt

Assistant Director, Energy Policy Research Group,
University of Cambridge

12:00

The evolving role of interconnectors in UK energy

  • What is behind recent growth in interconnector investment?
  • To what extent does the competitiveness of interconnectors rely on reduced policy costs for foreign generation?
  • How can the potential of interconnectors to improve security and affordability of supply be maximised?

Andy Paton ElecLink Future of Utilities
Andy Paton

Senior Commercial and Regulatory Advisor,
ElecLink Limited

12:15

Cheap renewables and storage, lack of trust, and Blockchain technology: a recipe for leaving the grid?

  • Customers are leaving the grid – short-term hype or long-term trend?
  • Technology, price, customer independence and sustainability are driving the trend
  • Is Blockchain the magic enabler to accelerate this development?
  • What is the future role of utilities in a highly decentralised generation world?

Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

VP & Head of Smart Energy Services,
Capgemini

12:35
Panel discussion

Decentralisation: the future of UK energy?

  • Will the future of UK generation be marked by increasing decentralisation?
  • Embedded benefits review: a level playing field for all generators?
  • How are storage and demand-side response affecting the generation market?
  • Do recent tariff moves coupled with the energy price review signal a shift in attitude against “green taxes”?
  • Does the closure of the Rough facility represent a threat to security of supply?
  • How is Brexit impacting the wholesale energy market?
  • Does the current market structure provide the investment signals necessary for future energy security?

Michael Jenner UK Power Reserve Future of Utilities
Michael Jenner

Director of Policy & Regulation,
UK Power Reserve

sara bell tempus energy - future of utilities
Sara Bell

Chief Executive Officer,
Tempus Energy

Felix Lerch, Uniper
Felix Lerch

Country Chairman, UK,
Uniper

Andy Paton ElecLink Future of Utilities
Andy Paton

Senior Commercial and Regulatory Advisor,
ElecLink Limited

Tim Rotheray - Association of Decentralised Energy - Future of Utilities
Tim Rotheray

Director,
The Association for Decentralised Energy

Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

VP & Head of Smart Energy Services,
Capgemini

11:35

Chair’s opening remarks


David Thomas, Mott MacDonald
David Thomas

Water Sector Leader,
Mott MacDonald

11:40

Preparation and priorities in the run up to PR19: a business plan that starts and finishes with the customer

  • Designing a package of outcome and performance commitments to deliver higher service levels
  • Building the trust and confidence of society: balancing delivering added value with providing core services
  • What impact will broadening the scope of the resilience timeline have on financeability?

Mel-Karam-Bristol-water
Mel Karam

Chief Executive Officer,
Bristol Water

12:00
Case Study

Aligning internal evaluations with regulatory requirements: total impact value assessment

Yorkshire Water have been undertaking a new way of incorporating the anticipated demands of PR19 into their business strategy, developing a black box IT system to process and crunch its data in order to optimise all its outcomes simultaneously. In this presentation Gordon Rogers will explore this fresh way of dealing with risk management, and weighting the costs and benefits of each decision.


Gordon Rogers Yorkshire Water Future of Utilities
Gordon Rogers

Head of Sustainability,
Yorkshire Water

12:15

Taking a different approach in AMP 7

  1. Adapting to evolving customer expectations: strategies for achieving continuous engagement
  2. Breaking down internal barriers to innovate for operational improvement
  3. Building flexibility into the supply chain to achieve optimal end-to-end solutions
  4. Culture and capabilities: enabling innovation and adopting new technology

Richard Barton - Atos
Richard Barton

Executive in UK Energy & Utilities,
Atos

12:35
Panel discussion

Understanding PR19: stretching the boundaries of efficiency and delivery to meet and exceed its objectives

  • Separate price controls for sludge and water resources: changed incentives for PR19?
  • How can companies be innovative in designing business plans that push the frontier?
  • Delivering more for less: meeting targets in the face of lower allowed costs of capital
  • How will the developed incentive structure change industry practices?
  • What effect will introducing the duty for resilience have on core service provision?
  • Is fast track worth it? Managing the incentives presented by the price review structure in the light of RIIO-ED1

Mel-Karam-Bristol-water
Mel Karam

Chief Executive Officer,
Bristol Water

Gordon Rogers Yorkshire Water Future of Utilities
Gordon Rogers

Head of Sustainability,
Yorkshire Water

Tony Ballance, Severn Trent Water
Tony Ballance

Director, Strategy Regulation,
Severn Trent Water

Martin McAspurn-Lohmann - Sanander - Future of Utilities
Martin McAspurn-Lohmann

Managing Director – Head of Utilities,
Santander Corporate Banking

Richard Barton - Atos
Richard Barton

Executive in UK Energy & Utilities,
Atos

13:05

Lunch hosted by EY

Session 3

Blue Stage | Orange Stage | Red Stage

Blue Stage | Customer | Borrowing models from other industries: lessons and challenges for utilities
Orange Stage | Energy & Water | Transforming network performance: embracing intelligent infrastructure
Red Stage | Focus Session | Energy Storage
14:20

Chair’s opening remarks


Mel Christopher
Mel Christopher

Senior Manager,
EY

14:25

The rise of the autonomous customer: adapting to changing attitudes to contacting organisations

In this presentation Nicola Millard will discuss how BT have been responding to the increasingly multifaceted and emotive demands of customers. This is growing in importance as customers are shifting to a more selective, connected, and social pattern of communication; and as they begin to do far more themselves.


Nicola Millard, BT
Nicola Millard

Customer Insights and Futurology,
BT

14:45

Out of industry insight
Bringing services into the digital age for customers: technological innovations as a differentiator

Sainsbury’s have been using technology to make their responses to customers increasingly more agile. In this presentation, James Leech will show us how their new contact strategy was developed, and why it is important as customers’ use of digital technology continues to rise.


James Leech, Argos
James Leech

Head of Digital, Technology and Innovation,
Sainsbury’s

15.00

Drawing on lessons learnt from elsewhere: using technology and data to deliver a market-leading customer experience

The financial services sector is no stranger to the term ‘disruption’. From lending and pensions to investments and savings, the sector has experienced a substantial shift towards delivering relationships that put the customer front and centre. Hear GoCardless’ story about how they’ve worked with top fintech companies across Europe who are using the latest technology to deliver a market-leading customer experience, and what you as a utility supplier can do adopt similar practices.


Jake-Grave-GoCardless-Future-of-Utilities
Jake Grave

Utility Specialist,
GoCardless

15:20
Panel discussion

Looking beyond utilities: meeting and exceeding customer expectations

  • Comparing utilities to other services: what does a customer perspective look like?
  • What barriers to customer interactions still need to be overcome?
  • Expanding consumer trust and confidence: tales of success
  • Adapting strategies from outside: is the utilities sector fundamentally different?
  • Employees as drivers for good customer service: the importance of communicating and engaging with personnel
  • Anticipating the increasing entrance of millennials: bearing in mind the customers of the future.

Anthony Pygram

Partner for Consumers,
Ofgem

James Leech, Argos
James Leech

Head of Digital, Technology and Innovation,
Sainsbury’s

Jake-Grave-GoCardless-Future-of-Utilities
Jake Grave

Utility Specialist,
GoCardless

Nicola Millard, BT
Nicola Millard

Customer Insights and Futurology,
BT

14:20

Chair’s opening remarks


Simon Harvey Sapient Future of Utilities
Simon Harvey

Vice President,
Publicis.Sapient

14:25

Embedding asset management best practice in business strategy

  • Embedding asset management best practice in business strategy• How can asset managers best convert enterprise-level strategy to facts on the ground?
  • Performing when it counts: what steps can networks take to improve incident response?
  • What steps can utilities take to engage all employees with drives towards improved asset efficiency?

Mark Drye _ Northern Powergrid - Future of Utilities
Mark Drye

Director of Asset Management,
Northern Powergrid

14:40
Case study

Harnessing big data to deliver a step-change in asset performance

Northumbrian Water have been investing in AI and IoT to transform the management of their networks. In this presentation Nigel Watson will explore how they have been able to use big data to deliver predictive asset management.


Nigel Watson, Northumbrian Water
Nigel Watson

Chief Information Officer and Group Director of Information Services,
Northumbrian Water

14:55

The case for co-creation innovation in asset management 

In order to address today’s asset management challenges facing the utilities industry, companies need to think and act differently.  Organisations are expected to be able to deliver exceptional operational efficiencies whilst driving innovation at the same time.    In this presentation, Graeme Wright will uncover how working closely with key partners enables effective collaboration that leverages learning from other sectors and best practice in ‘co-creation’ innovation for asset management.


Graeme Wright - Fujitsu - Future of Utilities
Graeme Wright

CTO Manufacturing, Utilities & Services,
Fujitsu

15:15
Panel discussion

Transforming network performance: embracing intelligent infrastructure

  • How are new technology developments helping to drive improvements in asset management?
  • Leveraging a sensor explosion: making the most of increased asset data
  • Do utilities have the analytics capabilities to turn asset data into actionable insights?
  • How can utilities optimise their supply chain relationships to drive efficiency and improved asset performance?
  • What impact will PR19 have on asset management practices in water?

Jonathan Booth

Head of Asset Management,
Electricity North West

Nigel Watson, Northumbrian Water
Nigel Watson

Chief Information Officer and Group Director of Information Services,
Northumbrian Water

Mark Drye _ Northern Powergrid - Future of Utilities
Mark Drye

Director of Asset Management,
Northern Powergrid

Antony Green National Grid Future of Utilities
Antony Green

Head of Network Engineering,
National Grid

Graeme Wright - Fujitsu - Future of Utilities
Graeme Wright

CTO Manufacturing, Utilities & Services,
Fujitsu

This special breakout session will explore the impact of energy storage on the wider utilities industries. Places are limited at this high-level discussion so make sure you sign up in advance.


14:20

Chair’s opening remarks


Matthew Carr

Energy Markets Reporter,
Bloomberg

14:25

Transforming energy: harnessing the potential of storage innovation

In July 2017 the government announced a £246m investment in batteries for electric vehicles, to be delivered through the Faraday Battery Challenge. In this presentation Dr Wise will explore how the potential of this investment to stimulate progress in energy storage will be maximised.


Anna Wise, Innovate UK
Anna Wise

Innovation Lead for Batteries,
Innovate UK

14:45

Advisory Session


15:05
Roundtable discussion

The impact of an energy storage revolution on incumbent utilities


Anna Wise, Innovate UK
Anna Wise

Innovation Lead for Batteries,
Innovate UK

Gregory Poilasne - NUVVE - Future of Utilities
Gregory Poilasne

Founder & Chief Executive Officer,
Nuvve

Gerard Boyd SP Energy Networks Future of Utilities
Gerard Boyd

Commercial and Innovation Manager,
SP Energy Networks

Andrew-Lever_CarbonTrust_-Future-of-Utilities
Andrew Lever

Head of Innovation,
The Carbon Trust

15:50

Refreshments

Session 4

Blue Stage | Orange Stage | Red Stage

Blue Stage | Customer & Energy | An energy market that delivers for customers
Orange Stage | Water | Working together to secure our supplies
Red Stage | Focus Session | Electric Vehicles
16:20

Chair’s opening remarks


Mehta, Atul_Sapient - Market360
Atul Mehta

Vice President,
Publicis.Sapient

16:25
Panel discussion and mobile voting

The future of retail tariff regulation

  • Price caps: a necessary measure to restore public trust?
  • What impact has the pre-pay price cap had on competition dynamics?
  • How would the proposed Warm Home Discount price cap affect the market?
  • To what extent are smart meters likely to improve competition dynamics in energy supply?
  • Will domestic customers ever accept reduced security of supply in exchange for lower tariffs?

Sara Vaughan, e.on uk
Sara Vaughan

Political & Regulatory Affairs Director,
E.ON UK

Pete Moorey - Which - Future of Utilities
Pete Moorey

Director of Advocacy & Public Affairs,
Which?

Victoria MacGregor, Citizens Advice
Victoria MacGregor

Director of Energy,
Citizens Advice

Richard-Neudegg-uswitch-Future-of-Utilities
Richard Neudegg

Head of Regulation,
uSwitch

Greg Jackson, Octopus Energy
Greg Jackson

Founder & Chief Executive Officer,
Octopus Energy

17:00

Are you ready for the connected customer?

As expectations explode and customer tolerance shrinks, how do you plan to provide energy services that not only meet the needs of the ever-connected customer but also create loyalty and increase engagement with your brand? Join Thunderhead as we help you get to grips with the complex customer issues facing energy suppliers today and examine how best to approach them to build stronger customer relationships that last a lifetime.

Lloyd Buxton Thunderhead Future of Utilities
Lloyd Buxton

Account Director,
Thunderhead

17:20
Panel discussion

The utility in a smarter world

  • Connected home devices: the prelude to a wider revolution in home services?
  • Have energy suppliers lost the opportunity to attain a leading role in the connected home?
  • How much of a threat does intermediation by tech firms pose to customer-facing utilities?
  • As the market becomes increasingly competitive, how can Energy suppliers create more valuable relationships with their customers?
  • Which other services are retail utilities best positioned to offer?
  • How can networks make the most of improved service visibility to improve the customer experience?

Matthew Clemow, Igloo Energy
Matthew Clemow

Chief Executive Officer & Founder,
Igloo Energy

Gethyn Friswell, RWE npower
Gethyn Friswell

Connected Home Manager,
Engie

Chris-Russell-Tonik-Energy
Chris Russell

Managing Director,
Tonik Energy

Olivia Khwaja Centrica
Olivia Khwaja

Head of Smart Customer Strategy,
Centrica

Lloyd Buxton Thunderhead Future of Utilities
Lloyd Buxton

Account Director,
Thunderhead

16:20

Chair’s opening remarks


Jim Abery - EY - Future of Utilities
Jim Abery

Partner,
EY

16:25

Deepening the focus on resilience: why the emphasis is shifting

  • A finite resource with a perceived abundance: shifting the consumers’ perspective to develop sustainability
  • How can we present resilience in the sense that matters to customers?
  • Collaboration to help to improve resilience: what barriers still stand in the way?

Trevor Bishop, Ofwat
Trevor Bishop

Head of Resilience,
Ofwat

16:45

Finding smart solutions to meet future needs: behavioural science that works

  • Manipulating the context and environment of decisions: appealing to the sub-conscious to change behaviour
  • The importance of presentation: choosing the right messenger to ensure the most effective communication
  • Moving from the lab to real life: results that hold even in uncontrolled environments

Paul Dolan LSE
Paul Dolan

Professor of Behavioural Science,
London School of Economics

17:05

Advisory session


17:25
Panel discussion and digital Q&A

Building a truly sustainable water industry

  • Securing the network for the future: the importance of investing in its development
  • How can the industry manage the increasing threat of water shortage?
  • Consumer attitudes to water usage: overcoming barriers to water demand management
  • What steps must be taken to ensure that sustainable technology is integrated into the network?
  • Are companies being proactive enough in their strategies for responding to extreme weather events?

Simon Cocks Photo
Simon Cocks

Chief Executive Officer,
Affinity Water

Trevor Bishop, Ofwat
Trevor Bishop

Head of Resilience,
Ofwat

Rachel Wilkinson, Wave
Rachel Wilkinson

Finance and Regulatory Director,
Wave

This special breakout session will explore the impact of electric vehicles on the wider utilities industries. Places are limited at this high-level discussion so make sure you sign up in advance.


16:20

Chair’s opening remarks


Matthew Carr

Energy Markets Reporter,
Bloomberg

16:25

Driving a revolution in mobility

With projections of up to 18GW of additional peak demand from electric vehicles it is clear the challenges and opportunities presented by EVs are significant. Innogy has responded by establishing a dedicated new business unit, emobility. In this presentation Stefan von Dobschutz, head of the new unit will explore how Innogy are developing new services and adapting their business to a world of emobility.


Stefan von Dobschütz, innogy
Stefan von Dobschutz

Senior Vice President eMobility,
innogy

16:45

Advisory session


17:05
Roundtable discussion

Creating the infrastructure for an electric future


Giovanni Coppola, Enel
Giovanni Coppola

Program Manager,
Enel

Stefan von Dobschütz, innogy
Stefan von Dobschutz

Senior Vice President eMobility,
innogy

18:00

Chair’s closing remarks and drinks reception

09:00

Chair’s opening remarks


Laura Sandys, CI, Future of Utilities
Laura Sandys

Chief Executive Officer,
Challenging Ideas

Session 5

Leaders’ forum – transforming with the times

09:05
Keynote opening address

Blazing a trail to a truly sustainable energy system


Wilfrid Petrie Engie Future of Utilities Summit
Wilfrid Petrie

Chief Executive Officer, UK and Ireland,
Engie

09:20

What is needed to deliver an affordable and reliable energy system in 2040?


Alistair-Phillips-Davies
Alistair Phillips-Davies

Chief Executive Officer,
SSE

09:35

The role of the gas networks in a future low carbon integrated energy system


John Morea - SGN - Future of Utilities
John Morea

Chief Executive Officer,
SGN

09:50

Providing services under pressure: balancing resilience and affordability through AMP7


Jo Harrison - United Utilities - Future of Utilities
Jo Harrison

Asset Management Director,
United Utilities

10:05

The Industrial Internet of Things and the Data Driven Utility


Martin Willcox - Teradata - Future of Utilities
Martin Willcox

International Competencies Lead & Global Data Foundation Practice Lead,
Teradata

10:25
Panel discussion and digital Q&A

Investing in a secure, sustainable future

  • Do recent corporate restructurings presage the end of the integrated utility?
  • How can utilities ensure they remain agile enough to respond to changes in market conditions?
  • Which industries should utilities look up to as a template of success?
  • Do recent investments by European heavyweights represent a vote of confidence in the sector?
  • How can data be used to drive transformation? Is it a worthwhile investment?
  • How is Brexit impacting investment in UK utilities?
  • Are generators responding quickly enough to changing market dynamics to avoid significant stranded assets?
  • Do network utilities have sufficient resilience in the face of growing climactic pressures and increasing population?

Jo Harrison - United Utilities - Future of Utilities
Jo Harrison

Asset Management Director,
United Utilities

Alistair-Phillips-Davies
Alistair Phillips-Davies

Chief Executive Officer,
SSE

Martin Willcox - Teradata - Future of Utilities
Martin Willcox

International Competencies Lead & Global Data Foundation Practice Lead,
Teradata

10:55

Refreshments

Session 6

Blue Stage | Orange Stage | Red Stage

Blue Stage | Innovation | Lightning pitches
Orange Stage | Energy | Towards a more flexible energy system
Orange Stage | Water | Water market reformed? Surveying the new water landscape

This session will give delegates the opportunity to hear from organisations disrupting the utilities industry. There will be four pitches from the industry’s most innovative, followed by a presentation reflecting on the disruption we can expect to see.


11:25

Chair’s opening remarks


Laura Sandys, CI, Future of Utilities
Laura Sandys

Chief Executive Officer,
Challenging Ideas

11:30
Pitch one: Smappee

Much like Shazam identifies songs, Smappee identifies appliances. The Smappee energy monitor detects all of the essential appliances in your home and tells you exactly how much they consume.


Ben Vermeulen
Ben Vermeulen

Chief Business Developer,
Smappee

11:40
Pitch two: Tado

Through the use of a geo-aware app, tado° automatically adjusts the temperature based on the residents’ locations, enabling households to significantly save on energy costs while reaching a higher level of comfort.


Richard Sephton, Tado
Richard Sephton

Business Development Manager,
Tado

11:50
Pitch three: OpenTRV

Designed to be simple to (retro-)fit to existing UK housing stock with radiator central heating, OpenTRV sets out to make it easy to save lots of energy by not heating rooms that you’re not in, and by no longer trying to use a single thermostat to get your whole house comfortable.


Damon Hart-Davis, OpenTRV
Damon Hart-Davis

Chief Technology Officer,
OpenTRV

12:00
Pitch four: Birds.ai

Drones are the future of asset management, significantly cutting down the costs of inspection, but leave the inspector with a big pile of aerial data to analyse. Birds.ai provides a cloud-based service using AI to interpret drone data, compiling an actionable report, and tracking inspections over time to unlock new opportunities in maintenance planning.


Camiel Verschoor-Birds.ai-Future-of-Utilities
Camiel Verschoor

Chief Executive Officer,
Birds.ai

12:10

Advisory session


12:30

Investing in innovation: staying agile in the face of unprecedented change

  • Are clean sheet enterprises necessary to attain the required innovation cultures?
  • Can the innovation hub model effectively integrate disruptive new ideas into the parent enterprise?
  • What lessons can utilities take from banks and insurers’ engagement with fintech?

Iliana Portugues - National Grid - Future of Utilities
Iliana Portugues

Head of Innovation,
National Grid

11:25

Chair’s opening remarks


Matthew Carr

Energy Markets Reporter,
Bloomberg

11:30

Predicting and adapting to changing system requirements

  • How are technological advances changing the way the system is balanced?
  • SNAPS: towards a simpler, more effective suite of balancing service contracts
  • What do the most recent Future of Energy Scenarios mean for system operation in 2040?
  • Does legal separation represent a sufficient safeguard for System Operator independence?

Phil Sheppard, Director of UK operations, National Grid
Phil Sheppard

Director of UK Operations,
National Grid

11:50

Preparing networks for a decentralised, flexible future

  • How are DNOs preparing to take a more active role in system management?
  • Are networks innovating at the pace and scale required to match energy system shifts?
  • DNO-owned storage: a missed opportunity?

Basil Scarsella, CEO, UK Power Networks
Basil Scarsella

Chief Executive Officer,
UK Power Networks

12:10

Taking a whole system approach to energy flexibility to realise a low carbon and affordable energy future

  • Flexing capacity across the system – how can we leverage multiple energy vectors?
  • Multi-stakeholder engagement and policy support – What are the barriers and opportunities?
  • Decarbonisation, energy security, energy equity and cost-effectiveness – solving the energy trilemma
  • Societal and economic benefits – What needs to be in the Roadmap for the future?

Jonathan-Chapman-Photo-Future-of-Utilities
Jonathan Chapman

Managing Director,
Burns & McDonnell

12:30

How can demand-side response help deliver a decarbonised energy system?

  • Are the benefits to end customers from DSR sufficient to warrant the investment of time and resources?
  • How can advances in AI and machine learning deliver improvements in DSR performance?
  • Are regulatory changes necessary to create a level playing field?

David Hill, Open Energi
David Hill

Commercial Director,
Open Energi

11:25

Chair’s opening remarks


Karma-Loveday-The-Water-Report
Karma Loveday

Editor,
The Water Report

11:30

One year on: how has the market performed?

  • What market activity have we seen in the first year of market operation?
  • What market activity have we seen in the first year of market operation?
  • What are the key challenges we have seen and how is the industry responding to these?
  • Has data quality been a barrier to smooth market

Chris Scoggins, MOSL
Chris Scoggins

Chief Executive Officer,
MOSL

11:50

Succeeding in a new world of choice

  • What measures are retailers taking to engage SMEs in the market?
  • Is further consolidation likely given cost pressures?
  • How effective a differentiator are value-adding services?

Lucy Darch, Wave
Lucy Darch

Chief Executive Officer,
Wave

12:10

Advisory session


12:30
Panel discussion

Assessing the current situation: a reflection from different perspectives 

  • A view from within: how has the opened market performed?
  • How effective has the liberalisation been for improving the incentives for innovation and efficiency?
  • Providing a well-rounded service: where does the balance between technology and human interaction lie?
  • Data: what are the opportunities, and what is standing in the way?
  • Bringing it back to the customer: how has opening the market affected businesses?
  • Building robust communication strategies between wholesalers and retailers: what more needs to be done?
  • What lessons can we learn from the non-household market for further reform in water?

Phil Marshall - ccwater - Future of Utilities
Phil Marshall

Deputy Chief Executive Officer,
Consumer Council for Water

Chris Scoggins, MOSL
Chris Scoggins

Chief Executive Officer,
MOSL

Lucy Darch, Wave
Lucy Darch

Chief Executive Officer,
Wave

Jonas Reed - Water Plus - Future of Utilities
Jonas Reed

Director of Strategy and Regulation,
Water Plus

Simon Bennett
Simon Bennett

Head of Wholesale Services,
Bristol Water

12:50

Lunch

Session 7

Blue Stage | Orange Stage | Red Stage

Blue Stage | Customer | Meeting the needs of I&C customers
Orange Stage | Energy | Exploring the future of heat
Red Stage | Water | Catchment management approaches: lessons from abroad
14.05

Winning digital services in a changing market


Ian Southward Energized Work Future of Utilities
Ian Southward

Innovation Director,
Energized Work

Trevor Lea-Cox Energized Work Future of Utilities
Trevor Lea-Cox

Programme Lead,
Energized Work

14:25
Panel discussion

Serving a changing market

  • How are corporate energy buying practices changing?
  • What level of demand is there for multi-utility propositions from corporate customers?
  • Marrying AI and IoT to deliver energy efficiency improvements
  • Value-adding services vs price: finding a winning combination
  • How much of an opportunity does the non-household water market represent for business energy suppliers?

Paul Sheffield Haven Power Future of Utilities
Paul Sheffield

Chief Operating Officer,
Haven Power. Drax Group plc

Mark Loveday, EDF
Mark Loveday

Industrial & Commercial Operations Director,
EDF Energy

Simon-Oates, Southern Water
Simon Oates

Chief Customer Officer,
Southern Water

Trevor Lea-Cox Energized Work Future of Utilities
Trevor Lea-Cox

Programme Lead,
Energized Work

14:05

Advisory Session


14:25
Panel discussion

Mapping the path to decarbonised heat

  • What role will gas play in the future of the UK’s energy system?
  • What impact would a fragmentation of domestic heating technologies have on energy markets?
  • What are the principle technical obstacles to the use of alternative gas in current networks?
  • Can policy square the circle of increased pressure on bills and the scale of required investment?
  • How can the industry avoid the stranding of assets?
  • Are new monopoly heat networks consistent with pushes for greater customer choice?

John Batterbee
John Batterbee

Head of Architecture and Transformation,
Energy Systems Catapult

Jeremy Bungey, EDF
Jeremy Bungey

Director of Strategic Solutions,
E.ON Energy Solutions

Alastair Martin - Flexitricity - Future of Utilities
Alastair Martin

Founder and Chief Strategy Officer,
Flexitricity

Richard Hynes-Cooper

Head of Innovation,
Northern Gas Networks

Andrew Crossland mygridgb Future of Utilities
Andrew Crossland

Founder and Chief Executive Officer,
MyGridGB

14:05

Advisory Session


14:25
Panel discussion

Integrated Catchment Management: templates for success

  • What barriers remain to the adoption of effective catchment management?
  • Learning from Australian success: can their structures be duplicated elsewhere?
  • What makes catchment management partnerships work?
  • How can the goodwill and trust necessary for ICM to be effective be cultivated?
  • Pushing people out of their ‘comfort zones’: building the long-term perspective and appreciation necessary for ICM success

Laurence Smith, SOAS
Laurence Smith

Researcher,
SOAS

Jodie Rettino

Senior Catchment Management Planner,
Severn Trent Water

Eva Abal

Strategic Projects and Partnerships,
International WaterCentre

Lucinda Gilfoyle, Anglian Water
Lucinda Gilfoyle

Catchment & Coastal Strategy Manager,
Anglian Water Group

15:00

Break

Session 8

A changing policy picture

15:20

The Future of Energy


Michael Lewis, CEO, E.ON
Michael Lewis

Chief Executive Officer,
E.ON UK

15:40

Strategic Infrastructure Planning: the utilities sector and the National Infrastructure Assessment


Adam Cooper National Infrastructure Commission
Adam Cooper

Director of Policy & Engagement,
National Infrastructure Commission

16:00
Fireside chat

The future of utility regulation

Join leaders from both regulators while they reveal what we can expect for the future of the utilities industry.


Brearley Jonathan - Ofgem - Future of Utilities
Jonathan Brearley

Senior Partner,
Ofgem

David-Black-Ofwat
David Black

Senior Director of Water 2020,
Ofwat

16:30

Chair’s closing remarks and end of conference


Laura Sandys, CI, Future of Utilities
Laura Sandys

Chief Executive Officer,
Challenging Ideas

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