Delivering a smooth roll-out through cross-industry collaboration

27 June 2018

Radisson Blu Portman, London

As the UK’s leading strategic metering event, Future of Utilities: Smart Metering Update provides the ideal platform to engage with senior decision-makers from energy suppliers, DNOs and policymakers as they discuss the SMIP’s most pressing strategic and technical challenges.

Join us for the one of the biggest events in the smart metering calendar!

Why Attend?

  • Stay on top of the SMIP’s progress with exclusive insights from Drax Power, EDF Energy, and OVO Energy
  • Hear how smart metering data is transforming the industry with case studies on Octopus Agile and Peer2Peer energy trading
  • Benefit from the opportunity to immerse yourself in a roundtable discussion about how to foster consumer engagement in the rollout
  • Take advantage of almost three hours of networking opportunities throughout the day
  • Don’t miss out on crucial updates from the DCC and Smart EnergyGB

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“Insightful, confidence building, but realistic about the challenges”

Smart Programme Director

SSE

Octopus Energy“Future of Utilities events are always must-do’s.  With excellent speakers and great debates, they’re a key part of my calendar”

Founder and CEO

Octopus Energy

Speakers

Dave Broady

Operations Director, Data Communications Company

Oliver Sinclair

Head of Consumer Advocacy and Stakeholder Management, Smart Metering Implementation Programme, Department for Business, Energy & Industrial Strategy

Rob Smith Smart Energy GB Future of Utilities

Rob Smith

Head of Policy & Public Affairs, Smart Energy GB

Greg Jackson, Octopus Energy

Greg Jackson

Founder & Chief Executive Officer, Octopus Energy

Melissa Gander OVO Energy Future of Utilities

Melissa Gander

Managing Director, Smart Metering, OVO Energy

bjoern reinke

Bjoern Reinke

Smart Retail Director, Drax Power

Duncan Carter Cooperative Energy Future of Utilities

Duncan Carter

Smart Metering Strategy Manager, Co-operative Energy

Shwezin Win EDF Energy Future of Utilities

Shwezin Win

Head of Consumer & Employee Engagement - Smart Metering, EDF Energy

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Who Attends

Agenda
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Future of Utilities: Smart Metering Update Wednesday, 27 June 2018

09:00

Welcome address

09:05

Chair's opening remarks

9:10
Keynote opening address

Feedback on the last 12 months: update on the rollout and plans for the future


Oliver Sinclair

Head of Consumer Advocacy and Stakeholder Management, Smart Metering Implementation Programme,
Department for Business, Energy & Industrial Strategy

Session 1

Session One: Ramping up the SMETS2 rollout – building on lessons learnt from SMETS1

09:35

Delivering GB’s smart metering network: an update from the DCC

  • Running an industrial-scale operation: a view from within
  • Supporting installations and the operation of SMETS2 meters: progress since launching
  • What is the timescale for enrolling SMETS1 into the DCC?

Dave Broady

Operations Director,
Data Communications Company

09:55

Delivering the future of smart energy: shifting from SMETS1 to SMETS2 meters


10:15

Case study: Octopus Agile


Greg Jackson, Octopus Energy
Greg Jackson

Founder & Chief Executive Officer,
Octopus Energy

10:30

Presentation to be revealed


10:45

Panel discussion

Reviewing overall progress: managing the transition

  • A rundown on the last 6 months: what stage has the rollout reached?
  • Drawing on past experience: what can be learnt from the initial ramp up?
  • How can remaining rollout problems be overcome?
  • How has the end-to-end testing of meters developed?
  • What impact have the customers felt from the installations of 2nd generation meters?
  • Empty vans or stranded assets? Balancing meter purchases throughout the transition
  • How appropriate is the programme timeline?
  • To what extent are consumers interested in switching?

Greg Jackson, Octopus Energy
Greg Jackson

Founder & Chief Executive Officer,
Octopus Energy

Dhara Vyas Citizens Advice Future of Utilities
Dhara Vyas

Head of Smart and Sustainable Energy,
Citizens Advice

11:15

Refreshments


Session 2

Session Two: Overcoming barriers to success – update on rollout progress

11:45
Case study: Co-operative Energy

In this session, Duncan Carter from Co-Operative Energy will discuss what they have learnt along the way and the challenges still to overcome in the future. Hear about what the SMIP has been like from Co-Operative Energy’s perspective.


Duncan Carter Cooperative Energy Future of Utilities
Duncan Carter

Smart Metering Strategy Manager,
Co-operative Energy

12:05

Ensuring technology keeps up with the rate of change: matching the rollout pace


12:25

Advanced metering and I&C customers: an update on UK progress


bjoern reinke
Bjoern Reinke

Smart Retail Director,
Drax Power

12:55

Lunch hosted by Contact Engine

Session 3

Session Three: Gaining and retaining engagement – driving the rollout towards 2020

14:10

A wider perspective: update from Smart Energy GB

  • Exploring customers’ responses so far: who is already on side?
  • Which messages have been less effective with customers?
  • Priorities for the future: developing the dialogue in the age of SMETS2

Rob Smith Smart Energy GB Future of Utilities
Rob Smith

Head of Policy & Public Affairs,
Smart Energy GB

14:35
Roundtable discussion

Targeting the higher-hanging fruit: engaging the harder to engage

This session is an opportunity for senior executives from the industry to brainstorm about how best to develop the public’s engagement with the rollout. The room will be split into roundtables led by the facilitators who will then feedback their table’s ideas to the chair.

  • What is the most appropriate public engagement strategy as the rollout continues?
  • What can be done to incentivise consumers that lack financial motives?
  • How do the experiences of big and small suppliers differ?
  • How should the strategy of a supplier vary with its size?
  • Has the SMIP been successful in fostering trust and loyalty in suppliers?

Shwezin Win EDF Energy Future of Utilities
Shwezin Win

Head of Consumer & Employee Engagement - Smart Metering,
EDF Energy

15:05

Using metering data to enhance customer journeys: building loyalty with the rollout


15:25

Making the rollout accessible: involving vulnerable customers in the conversation

  • Tailoring messages to the consumer: adapting communication to meet specific needs
  • Adopting a co-ordinated approach to delivering priority services to improve access rates
  • How are SMETS2 meters changing the proportion of credit and pre-payment meters?

Dhara Vyas Citizens Advice Future of Utilities
Dhara Vyas

Head of Smart and Sustainable Energy,
Citizens Advice

15:55

Refreshments


Session 4

Session Four: The road ahead – what’s next for smart metering?

16:25

A smart energy transformation: smart meters as the key to change

  • Smart meters as an enabler: the gateway to a new market structure
  • The development of Time of Use Tariffs: to what extent are consumers ready?
  • Faster Switching Programme: an update on proposals to deliver next-day switching

16:50

Joining up the dots: technology that makes smart meters work for customers


17:10
Case study: Peer2Peer energy sharing between households

Future energy products: using smart metering data to provide new services

Powerpeers is a Dutch community-based platform that created a network between households to share their self-generated energy. Hear from Lars Falch as he uncovers how Powerpeers used metering data to unlock the benefits of connectivity, and how he sees the role of Blockchain, and storage to further develop its energy trading platform


Lars Falch - Powerpeers Future of Utilities
Lars Falch

Founder,
Powerpeers

17:30

Beyond 2020: life after the smart metering implementation programme


Melissa Gander OVO Energy Future of Utilities
Melissa Gander

Managing Director, Smart Metering,
OVO Energy

18:00

Chair’s closing remarks and end of conference

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1 day conference pass, lunch & refreshments and a drinks reception

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Venue

Radisson Blu Portman, London

Radisson Blu Portman, London

22 Portman Square, Marylebone, London W1H 7BG

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