The leading event for the rail industry

Formerly known as The Future of Rail

15th March 2018

Hilton Tower Bridge, London

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About the Conference

Now in its 16th year, Accelerate: Rail 2018 (previously known as The Future of Rail) is the UK’s leading rail conference, and brings together senior executives within the UK rail industry to discuss the critical challenges, solutions and opportunities emerging during an uncertain time.

Through open discussion and debate on topics including: the current industry structure, major projects to ease capacity, new working models, and passenger experience; this conference is a must-attend in order to better understand how to counter the pressures the industry faces, and as such successfully prepare for the future.

The conference attracts major UK TOCs, FOCs, transport groups, and key industry influencers. This year we are hosting the Chief Executives of Network Rail, the ORR, the RDG, and First Group, plus senior decision makers from a plethora of TOCs and PTEs. We also are pleased to announce keynote addresses from both the Conservative and Labour representatives responsible for rail, as well as the Deputy Mayor of London for Transport.

“A top quality event with much to learn from both the high calibre speakers and attendees.”

Director of Policy, Rail Delivery Group

Why Attend?

  • Exclusive interview with Mark Carne, Chief Executive of Network Rail
  • Hear from both sides of the political spectrum on the future of UK rail
  • Hear from TOCs such as ScotRail, Virgin, Arriva Trains Wales, and GTR
  • Get to grips with innovations in ticketing, customer experience, and work practices
  • Pick and mix your sessions with streams on infrastructure and customer service
  • Exclusive out-of-industry insight from Heathrow on improving customer experience
  • Closing keynote address by Val Shawcross, Deputy Mayor of London for Transport

 

attendees

speakers

hours of content

Speakers

Mark Carne Network Rail

Mark Carne

Chief Executive, Network Rail

Jo Johnson MP

Minister of State and Minister for London, Department for Transport

Andy McDonald

Andy McDonald MP

Shadow Secretary of State for Transport, Rail 2018

Jane Cornthwaite

Jane Cornthwaite

Markets Director, Passenger Services, Department for Transport

Val Shawcross

Valerie Shawcross

Deputy Mayor for Transport, Greater London Authority

Joanna Whittington ORR

Joanna Whittington

Chief Executive, ORR

Tim O'Toole - Accelerate Rail Conference

Tim O'Toole

Tim O'Toole, First Group

Tim Shoveller Stagecoach Group

Tim Shoveller

Managing Director of UK Rail, Stagecoach Group

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Accelerate: Rail Conference Schedule

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Day 1 Thursday, 15 March 2018

09.00

Welcome address by Philip Doyle, Director, Marketforce

09.05

Chair's opening remarks - Richard Westcott, Correspondent, BBC

Session 1

Examining the political landscape

09.10

Keynote Address  

A more reliable railway on an expanded network: a better deal for passengers


Jo Johnson MP

Minister of State and Minister for London,
Department for Transport

09.20

Keynote Address

Prioritising public service over private profit: an alternative approach


Andy McDonald
Andy McDonald MP

Shadow Secretary of State for Transport,
Rail 2018

09.30

Questions


Session 2

Evolution or revolution – to what extent is change necessary?

Chaired by


Richard Westcott BBC
Richard Westcott

Correspondent,
BBC

09.40

An interview with Mark Carne, Chief Executive, Network Rail

Preparing for CP6: embracing change to deliver the modern railway that Britain needs

Network Rail’s Transformation Plan set out how they would become a public organisation that behaves like a private business: through being relentlessly customer focused, competitive, and attractive to investors. In this short address followed by an interview, Mark will discuss how Network Rail’s Plan has progressed thus far, and how it interplays with the Department for Transport’s November 2017 Strategic Vision for Rail, particularly the expansion of the network and the introduction of ‘one team’ models.


Mark Carne Network Rail
Mark Carne

Chief Executive,
Network Rail

10.05

Connectivity and new commercial models: the impact of CP6 on UK rail franchising

  • How are emerging trends shaping the rail sector globally?
  • Embracing change: digitalisation, disruptive tech, and shifting customer expectations
  • A focus on the UK market: implications of change in a regenerated investment landscape
  • Forecasting CP6: what is the reality of the DfT’s Strategic Vision?

Chris Lynch PA Consulting
Chris Lynch

Global Transport, Travel and Logistics Lead ,
PA Consulting

10.25

Leaders’ forum and Q&A

Reshaping rail: what must be done to improve the system?

  • Ending the ‘one size fits all approach of franchising’: a new model
  • How successful are PQQ passports at simplifying the bidding process?
  • Are long-term integrated partnerships between track and train the answer?
  • Breaking down barriers: opening the procurement market to new entrants
  • Stimulating investment: clearer decision points and a greater focus on desired outcomes
  • What are the opportunities presented by devolution?
  • Ready for change: does the DfT’s Strategic Vision for Rail go far enough?

Mark Carne Network Rail
Mark Carne

Chief Executive,
Network Rail

Jane Cornthwaite
Jane Cornthwaite

Markets Director, Passenger Services,
Department for Transport

Joanna Whittington ORR
Joanna Whittington

Chief Executive,
ORR

Tim O'Toole - Accelerate Rail Conference
Tim O'Toole

Tim O'Toole,
First Group

Tim Shoveller Stagecoach Group
Tim Shoveller

Managing Director of UK Rail,
Stagecoach Group

Chris Lynch PA Consulting
Chris Lynch

Global Transport, Travel and Logistics Lead ,
PA Consulting

11.10

Refreshments

Session 3

Streams

Stream A: Building the capacity to succeed
Steam B: Placing the customer at the heart of the business

Chaired by


Darren Caplan - Rail Conference
Darren Caplan

Chief Executive,
Railway Industry Association

11.40

Modernising the underground: keeping Londoners moving

  • Reflecting on the critical role of the underground: the lifeline of the capital
  • Linking with Crossrail: how can the underground better integrate with the wider network?
  • Station redevelopment: the key to easing congestion and improving accessibility
  • Looking to the future: new lines and an improved service

Mark Wild
Mark Wild

Managing Director London Underground,
Transport for London

12.00

Advisory


12.20

A rail renaissance for the West Midlands

 

 


Malcolm Holmes
Malcolm Holmes

Director of Rail,
Transport for West Midlands
Executive Director,
West Midlands Rail

12.40

Questions


12.50

Panel discussion

Improving rolling stock: appraising the rollout of new trains

  • How has the approach to rolling stock changed?
  • Increasing capacity: is renewal the answer?
  • Short shrift for older models: what happens to replaced trains?
  • Assessing the impact on the market: prices, capital rental, ROI
  • To what extent is this new attitude to fleet sustainable?

Hugh O'Neill
Hugh O'Neill

Professional Head of Rolling Stock,
RSSB

Gerry McFadden
Gerry McFadden

Engineering Director,
GTR

Mike Kean
Mike Kean

Deputy MD, Franchise and Programmes Director,
Abellio Greater Anglia

Mary Grant
Mary Grant

Chief Executive Officer,
Porterbrook Leasing Company

Chaired by


Anthony_Smith_TransportFocus
Anthony Smith

Chief Executive Officer,
Transport Focus

11.40

New ways of working: regulating to protect passengers

  • What are the expectations of the modern passenger?
  • Moving in the right direction: the DfT’s commitment to the introduction of a rail ombudsmen
  • Reflecting on the finer details of the Measuring Up report
  • Striving to improve: opportunities presented by route devolution, alliances, and technology

Joanna Whittington ORR
Joanna Whittington

Chief Executive,
ORR

12.00

Advisory


12.20

Fireside chat

Cementing customer centricity: excelling as a modern TOC

  • Retaining line of sight to the customer: existing measures and future plans
  • Looking after today’s customers whilst preparing for those of tomorrow

Lynne Milligan Arriva Trains Wales
Lynne Milligan

Customer Services Director,
Arriva Train Wales

Richard Rowland Great Western Railway
Richard Rowland

Customer Service and Transformation Director,
Great Western Railway

12.40

Questions


12.50

Out of industry insight: delivering memorable experiences for customers at Heathrow

Exceptional customer experience is something all businesses strive to achieve, yet within the transport sector it is often difficult to raise the bar due to the interplay of multiple collaborators. Sue will discuss her experience in building a consistent brand presence through cultural change at Heathrow in order to meet the increasingly high expectations of the modern customer, thus growing the business. This case study presents an excellent opportunity to learn from, and exchange insight with, a fellow customer experience expert in a related yet distinct industry.


Sue Hudson Heathrow
Sue Hudson

Head of Service Proposition,
Heathrow Airport

13.15

Lunch

Session 4

Streams

Stream C: ‘One Team’ in practice
Stream D: The future of ticketing

Chaired by


Chair

Howard Farbrother photo
Howard Farbrother

Lead Programme Manager - Innovation in Railway Franchising,
Rail Safety & Standards Board

14.30

The ScotRail Alliance: a new model

Since 2015 a close working relationship between Abellio ScotRail and Network Rail has been in place, designed to make the industry in Scotland more responsive to customers’ needs. Although remaining separate companies, this alliance seeks to align behaviour through shared objectives and is led by a single management team. Alex Hynes will evaluate the success of the partnership thus far in light of the DfT’s rollout of the new ‘one team’ working model.


Alex Hynes ScotRail Logo
Alex Hynes

Managing Director,
ScotRail Alliance

14.50

Advisory


15.10

Preparing for future need: building the right workforce

  • Countering the ageing profile of the labour pool: making rail an attractive career
  • Embracing new ways of working: working together across functions and organisations to deliver
  • Creating harmonious industrial relations: working collaboratively with trade unions

Frances Williams
Frances Williams

Head of Employee Engagement & Reward,
Great Western Railway

15.30

Questions


Chaired by


Anthony_Smith_TransportFocus
Anthony Smith

Chief Executive Officer,
Transport Focus

14.30

A revolution in ticketing: making the leap from paper to digital

  • Leveraging technology to deepen understanding: improving customer experience whilst increasing efficiency
  • The way forward: recognising the DfT’s commitment to extending smart ticketing across the network
  • What are the opportunities to monetise the service?
  • How can greater flexibility in ticketing create a fairer service for customers?

John Sullivan Virgin Trains
John Sullivan

Chief Information Officer,
Virgin Trains

14.50

Ticketless rail travel: from vision to reality

  • Alternatives to ITSO and barcodes: working around the underlying ticketing infrastructure
  • Introducing ‘Ninja’: an account based travel app enabling Uber-style mobile payments
  • How can account-based travel improve both passenger experience and TOC operations?
  • Trialled and tested: the next generation of smart travel

Carmel Roche SilverRail
Carmel Roche

Head of Mobile,
SilverRail

15.10

Case study: Midlands Connect

Formed in 2015, Midlands Connect was tasked with developing a strategy for improving transport connectivity across the region to boost economic growth. The key focus of their work in the short-term is to further strengthen the case for capital investment and integrated smart-ticketing. Maria will discuss the initiatives proposed in their business case to develop multi-operator, multi-modal, smart connected corridors – delegates will hear about why this project is so important, how it can and should be implemented, and its implications for the wider transport industry.


Maria Machancoses
Maria Machancoses

Director,
Midlands Connect

15.30

Questions


15.40

Refreshments

Session 5

Seeing the bigger picture – looking forward and learning lessons

Chaired by


Steven Joseph
Stephen Joseph

Chief Executive Officer,
Campaign for Better Transport

16.10

What will the transport system look like in 2050?

  • Seamless multi-modal journeys: prioritising customer travel experience
  • Looking beyond the 4th Industrial Revolution: how will new technology impact the sector?
  • Predicting the interplay of future travel modes: how will the system be organised?

Mark Ruddy
Mark Ruddy

Chief Operating Officer,
Transport Systems Catapult

16.25

Fireside chat

Thinking about freight: the competitive landscape on the railways

  • Exploring the growing UK freight market and its emerging challenges
  • Forward planning: prioritising customer service on a mixed traffic railway
  • Creating engagement successfully: regulatory and government policy
  • The European context: lessons on how to grow through competition

Lord Tony Berkeley AllRail
Lord Tony Berkeley

Vice President,
AllRail

Hans-Georg Werner
Hans-Georg Werner

Chief Executive Officer,
DB Cargo

16.45

Preparing for the future: implementing ITSO across rail

  • Assessing the current national ITSO standard: facts and figures across rail
  • Taking inspiration from the bus industry: rolling out ITSO nationwide
  • Embracing new formats: smartcards, mobile and live ticketing
  • What is the future of mobile ticketing on rail?

Steve Wakeland ITSO
Steve Wakeland

Chief Executive Officer,
ITSO

17.05

Questions


17.15

Panel discussion

Competing for tomorrow’s customers: mapping mobility and maintaining momentum

  • How interconnected is transport across the UK?
  • 21st century work habits: adapting to evolving, modern passenger transport demands
  • Deepening integration of transport networks: providing seamless journeys for passengers
  • The merits of on-rail competition: should further growth be encouraged?
  • The rise of automation: assessing likely impacts on the rail industry
  • Harnessing momentum: ensuring continued innovation and development

Charles Horton GTR
Charles Horton

Chief Executive Officer,
GTR

Paul Plummer logo
Paul Plummer

Chief Executive,
Rail Delivery Group

Richard McClean Grand Central Railway
Richard McClean

Managing Director,
Grand Central Rail

Steve Wakeland ITSO
Steve Wakeland

Chief Executive Officer,
ITSO

17.45

Closing Keynote Address

Promoting a sustainable, efficient, integrated transport system for the capital


Val Shawcross
Valerie Shawcross

Deputy Mayor for Transport,
Greater London Authority

18.00

Chair's closing remarks and drinks

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Venue Details

Hilton Tower Bridge, London

Hilton Tower Bridge, London

5 More London Place, Tooley Street, London SE1 2BY

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