The leading event for the rail industry

15th March

Hilton Tower Bridge, London

About the Conference

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Now in its 16th year, Accelerate: Rail 2018 (previously known as The Future of Rail) brings together senior executives within the UK rail industry to discuss the critical challenges, solutions and opportunities emerging during an uncertain time.

Through open discussion and debate on topics including: the current industry structure, major projects to ease capacity, new working models, and passenger experience; this conference is a must-attend in order to better understand how to counter the pressures the industry faces, and as such successfully prepare for the future.

The conference attracts major UK TOCs, FOCs, transport groups, and key industry influencers. This year we are hosting the Chief Executives of Network Rail, the ORR, the RDG, and First Group, plus senior decision makers from a plethora of TOCs and PTEs. We also are pleased to announce keynote addresses from both the Conservative and Labour representatives responsible for rail, as well as the Deputy Mayor of London for Transport.

“A top quality event with much to learn from both the high calibre speakers and attendees.”

Director of Policy, Rail Delivery Group

Why Attend?

  • Exclusive interview with Mark Carne, Chief Executive of Network Rail
  • Hear from both sides of the political spectrum on the future of UK rail
  • Hear from TOCs such as ScotRail, Virgin, Arriva Trains Wales, and GTR
  • Get to grips with innovations in ticketing, customer experience, and work practices
  • Pick and mix your sessions with streams on infrastructure and customer service
  • Exclusive out-of-industry insight from Heathrow on improving customer experience
  • Closing keynote address by Val Shawcross, Deputy Mayor of London for Transport

 

attendees

speakers

Hours of content

Speakers

Paul Maynard

Paul Maynard MP

Parliamentary Under Secretary of State

Department for Transport

Mark Carne Network Rail

Mark Carne

Chief Executive

Network Rail

Andy McDonald

Andy McDonald MP

Shadow Secretary of State for Transport

Jane Cornthwaite

Jane Cornthwaite

Markets Director, Passenger Services

Department for Transport

Val Shawcross

Valerie Shawcross

Deputy Mayor for Transport

Greater London Authority

Joanna Whittington ORR

Joanna Whittington

Chief Executive

ORR

Speaker placeholder

Tim O’Toole

Chief Executive Officer

First Group

Tim Shoveller Stagecoach Group

Tim Shoveller

Managing Director of UK Rail

Stagecoach Group

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Conference Schedule

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Day 1 Thursday, 15 March 2018

09.00

Welcome address by Philip Doyle, Director, Marketforce

09.05

Chair's opening remarks

Session 1

Examining the political landscape

09.10
Keynote Address  

A modern industrial strategy to drive investment in transport


Paul Maynard
Paul Maynard MP

Parliamentary Under Secretary of State
Department for Transport

09.20
Keynote Address

Prioritising public service over private profit: an alternative approach


Andy McDonald
Andy McDonald MP

Shadow Secretary of State for Transport

09.30

Questions


Session 2

Evolution or revolution – to what extent is change necessary?

09.40

An interview with Mark Carne, Chief Executive, Network Rail
Preparing for CP6: embracing change to deliver the modern railway that Britain needs

Network Rail’s Transformation Plan set out how they would become a public organisation that
behaves like a private business: through being relentlessly customer focused,
competitive, and attractive to investors. In this session Mark Carne and interviewer will
discuss what this means for the rail industry, and how the plan has progressed thus far.
Questions to be covered include: the role that devolution plays within this plan, assessing the
introduction of customer led score-cards, the ScotRail Alliance, and more.
Interviewer to be confirmed


Mark Carne Network Rail
Mark Carne

Chief Executive
Network Rail

10.05

Presentation title to be confirmed

Senior representative, PA Consulting Group


10.25

Leaders’ forum and Q&A
Reshaping rail: what must be done to improve the system?

  • Does the existing franchise model successfully deliver for passengers?
  • How successful are PQQ passports at simplifying the bidding process?
  • Alliances: the first step on the path to vertical integration?
  • Breaking down barriers: opening the procurement market to new entrants
  • Stimulating greater investment: why is funding an issue in rail?
  • Ready for change: is nationalisation a viable proposition?
  • What are the opportunities presented by devolution?

Senior representative, PA Consulting Group


Mark Carne Network Rail
Mark Carne

Chief Executive
Network Rail

Jane Cornthwaite
Jane Cornthwaite

Markets Director, Passenger Services
Department for Transport

Joanna Whittington ORR
Joanna Whittington

Chief Executive
ORR

Speaker placeholder
Tim O’Toole

Chief Executive Officer
First Group

Tim Shoveller Stagecoach Group
Tim Shoveller

Managing Director of UK Rail
Stagecoach Group

11.10

Refreshments

Session 3

Streams

Stream A: Building the capacity to succeed
Steam B: Placing the customer at the heart of the business
11.40

Modernising the underground: keeping Londoners moving

  • Reflecting on the critical role of the underground: the lifeline of the capital
  • Linking with Crossrail: how can the underground better integrate with the wider network?
  • Station redevelopment: the key to easing congestion and improving accessibility
  • Looking to the future: new lines and an improved service

Mark Wild
Mark Wild

Managing Director London Underground
Transport for London

12.00

Advisory


12.20

Harnessing the potential of new projects to build a better network

  • Delivering an update on HS2
  • How will the project ease capacity?
  • How does the new railway complement the existing network
  • Amplifying benefits across the country for both passengers and rail freight

Senior HS2 representative

 


12.40

Questions


12.50
Panel discussion

Improving rolling stock: appraising the rollout of new trains

  • How has the approach to rolling stock changed?
  • Increasing capacity: is renewal the answer?
  • Short shrift for older models: what happens to replaced trains?
  • Assessing the impact on the market: prices, capital rental, ROI
  • To what extent is this new attitude to fleet sustainable?

Hugh O'Neill
Hugh O’Neill

Professional Head of Rolling Stock
RSSB

Gerry McFadden
Gerry McFadden

Engineering Director
GTR

Mike Kean
Mike Kean

Deputy MD, Franchise and Programmes Director
Abellio Greater Anglia

Mary Grant
Mary Grant

Chief Executive Officer
Porterbrook Leasing Company

11.40

New ways of working: regulating to protect passengers

  • What are the expectations of the modern passenger?
  • Reflecting on the finer details of the Measuring Up report
  • Striving to improve: opportunities presented by route devolution, alliances, and technology

Joanna Whittington ORR
Joanna Whittington

Chief Executive
ORR

12.00

Advisory


12.20
Discussion

Cementing customer centricity: excelling as a modern TOC

  • Retaining line of sight to the customer: existing measures and future plans
  • An evolving business model? Engaging customers through product development
  • Beyond rail: from where can inspiration be drawn?

Lynne Milligan Arriva Trains Wales
Lynne Milligan

Customer Services Director
Arriva Train Wales

Richard Rowland Great Western Railway
Richard Rowland

Customer Service and Transformation Director
Great Western Railway

12.40

Questions


12.50

Out of industry insight: delivering memorable experiences for customers at Heathrow

Exceptional customer experience is something all businesses strive to achieve, yet within the transport sector it is often difficult to raise the bar due to the interplay of multiple collaborators. Sue will discuss her experience in building a consistent brand presence through cultural change at Heathrow in order to meet the increasingly high expectations of the modern customer, thus growing the business. Sue also drives the commercial strategy for improving customer experience, for which Heathrow’s employees are critical. This case study presents an excellent opportunity to learn from, and exchange insight with, a fellow customer experience expert in a related yet distinct industry.


Sue Hudson Heathrow
Sue Hudson

Head of Service Proposition
Heathrow Airport

13.15

Lunch

Session 4

Streams

Stream A: Securing better work practices
Stream B: The future of ticketing
14.30

The ScotRail Alliance: a new model

Since 2015 a close working relationship between Abellio ScotRail and Network Rail has been in place, designed to make the industry in Scotland more responsive to customers’ needs. Although remaining separate companies, this alliance seeks to align behaviour through shared objectives and is led by a single management team. Alex Hynes will evaluate the success of the partnership thus far and discuss the lessons that the UK rail industry can learn from this new working model.


Alex Hynes ScotRail Logo
Alex Hynes

Managing Director
ScotRail Alliance

14.50

Advisory


15.10

Preparing for future need: building the right workforce

  • Countering the ageing profile of the labour pool: making rail an attractive career
  • Embracing new ways of working: shifting task loads and deeper integration with Network Rail
  • Creating harmonious industrial relations: working collaboratively with trade unions

Frances Williams
Frances Williams

Head of Employee Engagement & Reward
Great Western Railway

15.30

Questions


14.30

A revolution in ticketing: making the leap from paper to digital

  • Leveraging technology to deepen understanding: improving customer experience whilst increasing efficiency
  • The need to remain competitive: incentivising passenger loyalty
  • What are the opportunities to monetise the service?
  • How can greater flexibility in ticketing create a fairer service for customers?

John Sullivan Virgin Trains
John Sullivan

Chief Information Officer
Virgin Trains

14.50

Ticketless rail travel: from vision to reality

  • Alternatives to ITSO and barcodes: working around the underlying ticketing infrastructure
  • Introducing ‘Ninja’: an account based travel app enabling Uber-style mobile payments
  • How can account-based travel improve both passenger experience and TOC operations?
  • Trialled and tested: the next generation of smart travel

Carmel Roche SilverRail
Carmel Roche

Head of Mobile
SilverRail

15.10

Case study: Midlands Connect

Formed in 2015, Midlands Connect was tasked with developing a strategy for improving transport connectivity across the region to boost economic growth. The key focus of their work in the short-term is to further strengthen the case for capital investment and integrated smart-ticketing. Maria will discuss the initiatives proposed in their business case to develop multi-operator, multi-modal, smart connected corridors – delegates will hear about why this project is so important, how it can and should be implemented, and its implications for the wider transport industry.


Maria Machancoses
Maria Machancoses

Midlands Connect Programme Director
West Midlands Integrated Transport Authority

15.30

Questions


15.40

Refreshments

Session 5

Seeing the bigger picture – looking forward and learning lessons

16.10

What will the transport system look like in 2050?

  • Seamless multi-modal journeys: prioritising customer travel experience
  • Looking beyond the 4th Industrial Revolution: how will new technology impact the sector?
  • Predicting the interplay of future travel modes: how will the system be organised?

Mark Ruddy
Mark Ruddy

Chief Operating Officer
Transport Systems Catapult

16.25
Fireside chat

Thinking about freight: the competitive landscape on the railways

  • Exploring the growing UK freight market and its emerging challenges
  • Forward planning: prioritising customer service on a mixed traffic railway
  • Creating engagement successfully: regulatory and government policy
  • The European context: lessons on how to grow through competition

Lord Tony Berkeley AllRail
Lord Tony Berkeley

Vice President
AllRail

Hans-Georg Werner
Hans-Georg Werner

Chief Executive Officer
DB Cargo

16.45

Presentation title to be confirmed

Senior representative, ITSO


17.05

Questions


17.15
Panel discussion

Competing for tomorrow’s customers: mapping mobility and maintaining momentum

  • How interconnected is transport across the UK?
  • 21st century work habits: adapting to evolving, modern passenger transport demands
  • Deepening integration of transport networks: providing seamless journeys for passengers
  • The merits of on-rail competition: should further growth be encouraged?
  • The rise of automation: assessing likely impacts on the rail industry
  • Harnessing momentum: ensuring continued innovation and development

Senior Representative, ITSO


Charles Horton GTR
Charles Horton

Chief Executive Officer
GTR

Paul Plummer logo
Paul Plummer

Chief Executive
Rail Delivery Group

Laura Shoaf
Laura Shoaf

Managing Director
Transport for West Midlands

Richard McClean Grand Central Railway
Richard McClean

Managing Director
Grand Central Rail

17.45
Closing Keynote Address

Promoting a sustainable, efficient, integrated transport system for the capital


Val Shawcross
Valerie Shawcross

Deputy Mayor for Transport
Greater London Authority

18.00

Chair's closing remarks and drinks

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Venue Details

Hilton Tower Bridge, London

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