The premier event for senior aviation professionals

14th & 15th November

Millennium Hotel London Mayfair

About the conference

Early registration expires in...

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

“A valuable event with a thoughtfully compiled agenda and a good range of speakers
Chief Executive Officer, Virgin Atlantic

“Important inspiring annual conference with high-quality attendance across the aviation industry”
Chief Commercial Officer, Finnair

Celebrating its 25th anniversary this November, Accelerate: Aviation 2017 (previously known as The Future of Air Transport), brings together senior executives at airlines, airports and the wider aviation industry to discuss the business-critical opportunities, issues and solutions in this era of change.

Through open discussion and debate on topics including passenger experience, evolving business models and politics, this conference is a must-attend in order to better understand the needs of the industry, and as such successfully prepare for the future in an ever-changing sky.

Why attend?

  • Don’t miss out on our Leaders’ Forum, bringing together the CEOs from Aeroflot, Royal Jordanian, Kenya Airways and Brussels Airlines as well as the CMO from Turkish Airlines and a Group Executive from China Southern
  • Tackle headline-grabbing topics with content experts on low-cost long-haul, airline partnerships, digital transformation, ancillaries and more
  • Get to grips with the evolution of passenger experience with dedicated content on the brand new 360° travel experience stage

 

  • Sample the innovation and disruption to come with lightning pitches from four start-ups poised to revolutionise aviation

attendees

speakers

hours of content

Speakers

Vitaly Saveliev

Chief Executive Officer

Aeroflot

Ahmet Olmustur Turkish Airlines

Ahmet Olmustur

Chief Marketing Officer

Turkish Airlines

Oliver Wagner

Chief Commercial Officer

Eurowings

Zhang Lin

Group Executive, Global Partnerships & International Relations

China Southern Airlines

Stefan Pichler

Chief Executive Officer

Royal Jordanian Airlines

Bernard Gustin

Chief Executive Officer

Brussels Airlines

Christine Ourmieres-Widener

Chief Executive Officer

Flybe

Johan Eidhagen

Chief Marketing Officer

Wizz Air

Loading...
More Speakers

Conference agenda

Expand All +
Collapse All -

Day 1 Tuesday, 14 November 2017

Day 2 Wednesday, 15 November 2017

09:00

Welcome address

09:05

Chair’s opening remarks

Session 1

Strategic Insights Stage | A view from the leaders – exploring the state of the industry

09:10

Leaders’ Forum: Creating the conditions for success: developing new strategies

  • Is growth in current market conditions sustainable?
  • Changes in demand for air travel: what are the major trends and why?
  • How can airlines tackle the ongoing capacity challenge?
  • What now and where next for business model development?
  • Is restructuring the answer? A successful survival approach or just more of the same?
  • The terror threat: strategies for thriving in unsettled times
  • What effect is the political environment having on airline strategy?
  • Has Open Skies already had its day?
  • Looking ahead: what are the emerging opportunities and obstacles?

Vitaly Saveliev

Chief Executive Officer
Aeroflot

Stefan Pichler

Chief Executive Officer
Royal Jordanian Airlines

Sebastian Mikosz

Chief Executive Officer
Kenya Airways

Bernard Gustin

Chief Executive Officer
Brussels Airlines

Zhang Lin

Group Executive, Global Partnerships & International Relations
China Southern Airlines

Ahmet Olmustur Turkish Airlines
Ahmet Olmustur

Chief Marketing Officer
Turkish Airlines

10:00

Advisory session


10:20

Politics in the skies: how are geopolitical trends impacting travel?


Brian Hedberg

Director, Office for International Aviation
U.S. Department of Transportation

10:35

Defining a sustainable market niche in the Middle East


Stefan Pichler

Chief Executive Officer
Royal Jordanian Airlines

10:50

Looking to China: where next for Asia’a largest airline?


Zhang Lin

Group Executive, Global Partnerships & International Relations
China Southern Airlines

11:15

Refreshments

Session 2

Strategic Insights Stage | 360° Travel Experience Stage

Strategic Insights Stage | Evolving business models – distinguishing oneself in a competitive sky
360° Travel Experience Stage | Envisioning the customer of tomorrow
11:45

Mapping the long-haul landscape

  • Where next for established low-cost long-haul players?
  • How are full-service carriers countering continued pressure?
  • Grasping the opportunity: when is the right time to enter the market?
  • How can airlines continue to cater for the premium customer?

Oliver Wagner

Chief Commercial Officer
Eurowings

12:05

Title to be confirmed


Isaiah Cox
Isaiah Cox

Chief Executive Officer
The WheelTug

12:25

Fireside chat: A short-haul service – succeeding in a challenging environment

  • Are low-cost carriers monopolising the market?
  • Corporate short-haul: assessing shifts in business travel
  • Capitalising on the potential of feeder traffic
  • Where next for the short-haul service?

Bernard Gustin

Chief Executive Officer
Brussels Airlines

Christine Ourmieres-Widener

Chief Executive Officer
Flybe

11:45

Evolving customer behaviour: analysing emerging trends

  • The big picture: what do customers really want from air travel?
  • Managing customer expectations: a gift or a curse?
  • Changing attitudes to travel: flights vs holidays

12:05

Advisory session


12:25

Disrupting aviation to revitalise the customer experience

Kiwi.com is pioneering the shift from airport-to-airport journeys to door-to-door journeys by responding to the demands of the 21st Century customer by traversing aviation to integrate buses and trains to its proposition.


Oliver_Dlouhy
Oliver Dlouhy

Chief Executive Officer
Kiwi.com

12:55

Lunch

Session 3

Strategic Insights Stage | 360° Travel Experience Stage

Strategic Insights Stage | Deepening ties – evolving attitudes to airline partnerships
360° Travel Experience Stage | Unlocking the potential of customer data
14:10

Driving business growth through joint ventures and code-share agreements

  • What can be learnt from the first-movers?
  • Picking the right partners and developing the right relationships
  • How can collaboration encourage success in new markets?

Giorgio Callegari

Deputy General Director for Strategy and Alliances
Aeroflot

14:30

Advisory session


14:50

Fireside chat: Anticipating the future alliance landscape

  • Where does the current focus lie for global alliances?
  • Will low-cost carriers ever join global alliances?
  • The rise of the low-cost alliance: what are the opportunities and challenges?
  • How might global and low-cost alliances collaborate?
  • What impact is the growth of online aggregators having on alliances?
  • How can alliances stay relevant as cross-alliance joint ventures emerge?
  • Looking forward: where next for global alliances?

Rob Gurney

Chief Executive Officer
oneworld

Mauro Oretti

Vice President Sales and Marketing
SkyTeam

Jiri Marek Alitalia
Jiri Marek

Vice President, Alliances & Ancillary Revenue
Alitalia

14:10

Driving real insight: the next frontier in Big Data and the IoT

  • What are the applications of Big Data in the aviation industry?
  • Taking data to the next level with the IoT and augmented reality
  • Lessons from Gulf Air: case studies and achievements

Dr Jassim Haji

Director Information Technology
Gulf Air

14:30

Advisory session


14:50

A personalised service: transforming customer interactions

  • How can the increase in digital touchpoints be capitalised upon?
  • What marketing tools are set to enable a more personalised offering?
  • The role of social media: engaging customers their way

Emily Cho Korean Air
Emily Cho

Senior Vice President, Passenger Marketing and Corporate Communications
Korean Air

15:20

Refreshments

Session 4

Strategic Insights Stage | 360° Travel Experience Stage

Strategic Insights Stage | Crafting and managing the fleet of tomorrow
360° Travel Experience Stage | Revolutionising the inflight experience
15:50

How are new aircraft transforming the fleet?

  • What is the current outlook on aircraft orders?
  • How can the potential of new narrow-body aircraft be utilised?
  • Is there an optimum number of seats to have on a plane?
  • Where next? Future developments in aircraft engineering

Martin Gauss

Chief Executive Officer
Air Baltic

16:10

Advisory session


16:30

Fleet management in focus

  • Where is best to base aircraft and what needs to be considered?
  • The customer impact: preparing for demand change and seasonality
  • Managing disruption: harnessing technology to improve operations

15:50

The changing world of inflight entertainment

  • Are seatback screens becoming a thing of the past?
  • The future of the pre-flight download: when IFE goes beyond inflight
  • Exploring the potential of offering value-added services through inflight entertainment systems

Juha Järvinen

Chief Commercial Officer
Finnair

16:10

Advisory session


16:30

Inflight wi-fi: mapping customer demand

  • How is the demand for inflight wi-fi changing?
  • Progress so far: assessing the early-adopters
  • What technical challenges are there and how can they be overcome?

Session 5

Strategic Insights Stage | A spotlight on innovation and disruption

17:05

Fasten your seatbelts: the aviation start-ups reshaping the industry

Place your seats in the upright position, stow away your tray tables and make sure your arm rests are down as we ready for take-off with these game-changing start-ups.

Looking after the cabin today is our Chair, who will be offering a host of options – from customer-friendly apps to digital verification – for your enjoyment. So please sit back, take a drink and prepare for take-off.

Each presenter will pitch for five minutes followed by an opportunity for questions from the audience.

Enjoy the flight!

Lightning pitch: FLIO

It’s time to enjoy the airport experience. With FLIO, you get easy access to free wi-fi, great deals on food and shopping, hints and tips and up to date departure and arrival times.
Stephan Uhrenbacher, Founder & CEO, FLIO

Lightning pitch: Luckytrip

Set your budget and let the button decide. Introducing the easiest way to find great and complete trips in just one tap – say goodbye to hours of planning.
Tiff Burns, Founder & CEO, LuckyTrip

Lightning pitch: Esplorio

Share the adventure. Effortlessly create and share trips to show your family and friends.
Tim Fernando, Co-Founder & CEO, Esplorio

Lightning pitch: VChain

The world’s first fully de-personalised, blockchain-secured, unhackable technology, VChain provides a digital verification of passenger data for airlines.
Irra Ariella Khi, Co-Founder & CEO, VChain


Stephan Uhrenbacher

Founder & CEO
FLIO

Tiff Burns

Founder & CEO
LuckyTrip

Tim Fernando
Tim Fernando

Co-Founder & CEO
Esplorio

Irra Ariella Khi

Co-Founder & CEO
VChain

17:55

Close of Day 1 & drinks reception

09:05

Chair’s opening remarks

Session 6

Strategic Insights Stage | A revenue revolution – from booking to ancillaries

09:10

Keynote opening address


John Holland-Kaye

Chief Executive Officer
Heathrow Airport

09:35

Getting the proposition right: tailoring the product for the customer

  • To unbundle or not to unbundle: how can airlines get their strategy right?
  • What can be learnt from both the low-cost and full-service experiences of unbundling?
  • Communicating the proposition transparently through internal and external channels

Johan Eidhagen

Chief Marketing Officer
Wizz Air

09:55

The future of booking: which channels are reshaping distribution?

  • What patterns are emerging in online booking?
  • When might app use translate into app bookings?
  • Is there a resurgence in buying flights through travel agents?

10:15

Advisory session


10:35

Panel discussion: Collaborating to increase revenue – from airlines to airports to the wider travel industry

  • What obstacles are there to greater collaboration in travel?
  • How can the benefits of working together be optimised?
  • Taking lessons from established partnerships across the industry
  • What can be done to reduce bad information flow between partners?
  • How can rising digital channels be utilised for value-added services?
  • From beacon technology to predictive analytics: what is poised to revolutionise retail?
  • How does the customer feel about the push to spend more at each touchpoint?

Roland Jaggi
Roland Jaggi

Director Revenue Management, Pricing, Sales and Distribution
Aegean Airlines

Radoslaw Dutkowski

Director Ancillary & Product
Flynas

Johan Eidhagen

Chief Marketing Officer
Wizz Air

11:15

Refreshments

Session 7

Strategic Insights Stage | Strengthening reputations and building loyalty

11:45

Creating a positive identity: establishing and maintaining strong customer perception

  • How do changes in business models impact on an airline’s brand?
  • What can be done to stop diversification weakening the brand?
  • How can the power of social media be harnessed to promote and strengthen the brand?
  • Tackling reputational threats: managing the fallout from PR gone wrong

Akira Mitsumasu

Vice President, Marketing & Strategy, Asia & Oceania
Japan Airlines

12:05

Advisory session


12:25

Panel discussion: What does the future hold for loyalty programs?

  • How can airlines encourage the transition from infrequent flyer to loyal customer?
  • What can be done to include infrequent flyers into loyalty schemes?
  • How can loyalty schemes cater for a broader audience than business travellers?
  • What potential do retail partnerships hold in providing value for loyal customers?
  • How can low-cost carriers get more involved in the loyalty game?
  • How could cryptocurrencies transform loyalty schemes?
  • Is the rise of airline wallets on the horizon?
  • What opportunity is there to make money from selling miles to banks?

Steven Greenway

Deputy CEO, Chief Executive Officer
U-FLY, reward-U

Nik Laming

General Manager, Loyalty Division
Cebu Pacific

13:10

Lunch

Session 8

Strategic Insights Stage | Spotlight on State Aid

14:25

Deep dive: what now and where next for state aid in aviation?

  • How do state aid rules apply in the aviation sector?
  • What do airports and airlines need to be aware of in order to mitigate state aid risk?
  • Looking ahead, how may state aid rules evolve?

Nicole Robins

Head of State Aid Team
Oxera Consulting

Session 9

Strategic Insights Stage | Destination digital

14:45

The rise of the CDO: a new role for a new era

  • What is a Chief Digital Officer responsible for?
  • Where does this role fit alongside existing C-level positions?
  • How is this role reshaping airlines?
  • What can be learnt from the first-movers?

Katri Harra-Salonen

Chief Digital Officer
Finnair

15:05

Game-changing customer-facing technology: from mobile to machine learning

  • What role is mobile playing now and what potential is there moving forward?
  • Anticipating and preparing for the shift towards more comprehensive travel apps
  • Where next for chatbots and how is machine learning revolutionising this sphere?
  • How transformative can augmented and virtual reality be for the future travel experience?

Stephany van Willigenburg

Senior Head of Travel
Google

15:30

Keynote closing address: A futurologist’s perspective – what will travel look like in 2030, 2050 and 2100?


David Smith

Futurologist and Chief Executive
Global Futures and Foresight

15:50

Chair’s closing remarks & close of conference


Sponsors

Scroll for more trending_flat

Who attends

Tickets

All tickets include:

2 day conference pass, lunch, refreshments & drinks reception

Group discount

15% off

When you buy 3 or more tickets

Loading...

Standard Rate

 

£1,395.00 + VAT

 

- +
tickets

Airline Executive Rate*

 

FREE

 

- +
tickets

Your Order

You haven't added any tickets yet!

Total £0.00

Buy Tickets

Venue details

Millennium Hotel, Mayfair

44 Grosvenor Square, Mayfair, London W1K 2HP

Millennium Hotel Mayfair

44 Grosvenor Square, Mayfair, London W1K 2HP

Get Directions Venue Website